Response & Voids Manager

Job Title: Response & Voids Manager

Location: Wisbech and surrounding areas
Contract: Permanent
Salary: £50,000k per annum

About the Role

We are seeking an experienced Response & Voids Manager to join our social housing team in Wisbech. You will be responsible for supervising day-to-day responsive repairs and maintenance activities, ensuring works are completed safely, on time, within budget, and to a high standard.

This role is key to delivering an effective, customer-focused repairs service that meets regulatory requirements and improves the quality of homes for our residents.

Key Responsibilities

• Supervise in-house operatives and/or contractors delivering responsive repairs, voids, and planned maintenance
• Allocate and manage daily workloads to ensure service targets and KPIs are met
• Carry out pre and post inspections of repair works to ensure quality, safety, and value for money
• Ensure compliance with health & safety legislation, risk assessments, and method statements
• Monitor materials, stock usage, and costs to control budgets effectively
• Act as an escalation point for complex repairs, complaints, and resident issues
• Liaise with residents, housing officers, contractors, and other stakeholders to coordinate works
• Ensure repairs are delivered in line with statutory requirements, including gas safety, electrical safety, and building regulations
• Maintain accurate records using housing management and repairs systems
• Support operatives with training, performance management, and continuous improvement

About You

• Proven experience supervising repairs and maintenance services, ideally within social housing or property maintenance
• Strong technical knowledge of building maintenance and responsive repairs
• Sound understanding of health & safety, CDM regulations, and compliance requirements
• Excellent organisational and problem-solving skills
• Ability to lead, motivate, and manage trade teams or contractors
• Good IT skills and experience using repairs or asset management systems
• Proven experience managing responsive repairs and/or voids services within social housing or property maintenance.
• Strong contractor management and performance monitoring experience
• Knowledge of housing legislation, compliance requirements, and asset management principles
• Full UK driving licence (for site visits)

If you are interested please contact Maryrisa or Holli on (phone number removed)