Customer Service Administrator

Customer Service

Harrogate, (phone number removed)+, 33 days leave, 9am-5:30pm, Mon-Fri, Pension, Training, Parking.

Our client has an exciting opportunity for a Customer Care Coordinator. You will play a key role in supporting customers who rely on our clients specialist equipment used across the UK.

Job Role

• You will coordinate and organise the repair, servicing and upgrade of a wide range of technical products
• Providing excellent customer service and ensuring smooth communication between customers, couriers and internal teams, via calls, emails, texts and any other form of correspondence
• Acting as the first point of contact for customers requiring equipment servicing or repair
• Tracking, updating and maintaining customer equipment through the service/repair process
• Keeping accurate records across customer, manufacturing and accounting systems

• Operating standard office equipment and maintaining proper care of materials
• Developing product knowledge across all equipment and services

Requirements

The successful Customer Care Coordinator will ideally have experience in a Customer Service or Customer Care role or Administration and be able to demonstrate the following skills or experience:

• Good working knowledge of Microsoft Word, Excel and Outlook
• Clear and effective written communication. with a friendly, confident and professional telephone manner
• Strong organisational skills and the ability to multitask
• Flexibility and willingness to support colleagues in a changing environment
• Enthusiasm, initiative and a desire to deliver excellent customer service

Based at the Harrogate site, you will join a supportive service team committed to delivering high-quality customer care. Our client offers full training, opportunities for development and a collaborative working environment where your contribution is valued.

Benefits

• (phone number removed)
• 33 days holiday per year
• Monday to Friday, 9am-5.30pm
• Pension scheme
• Free parking and close to transport links
• Full training provided
• Opportunities for development and progression

Please contact Zoe Fowler to discuss this role further or forward a copy of your CV

Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Thanks for your application. Due to the high level of responses we are currently receiving, whilst we endeavour to contact everyone, sometimes we are unable to. If you have not heard from us within 10 working days of making your application, please assume that you have been unsuccessful on this occasion.