Senior Operations Technician

JOB BAND: C
CONTRACT TYPE: 12 month attachment/FTC, Full Time. End date: 8th March 2027
DEPARTMENT: Media Operations
LOCATION: London - Hybrid
PROPOSED SALARY RANGE: £29,000 - £36,000 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

PURPOSE OF THE ROLE

As part of Media Support, you'll join a collaborative, fast paced team at the heart of the newsroom, helping colleagues deliver trusted journalism across BBC News platforms. You'll advise production staff and journalists on video, audio and stills, supporting teams in the newsroom, bureaux and in the field. Working in a high pressure environment, you'll prioritise tasks to meet tight deadlines and explain technical processes clearly to different audiences. The role includes close collaboration with Editing Support Specialists and wider production teams across BBC News.

WHY JOIN THE TEAM

Join a collaborative team at the centre of BBC News, where your support helps keep journalism moving across the UK and the world. You'll work closely with journalists, pictures editors and technical specialists, developing deep operational knowledge while solving real time media challenges. This is a role where you can grow your skills, build strong relationships, and directly contribute to the delivery of trusted, time critical news content.

YOUR KEY RESPONSIBILITIES AND IMPACT

• Significant experience in providing technical support or services within a multimedia environment
• Ability to assess and provide authoritative judgement on the technical quality of video and audio
• Demonstrable knowledge of computer operating systems, media applications, file formats and trans-coding technology
• A demonstrable understanding of the pressures and demands of a fast-moving, broadcast production environment
• The ability to understand current and new technologies, and the way material is prepared for and made available in a multimedia environment
• Excellent communication skills, specifically dealing with staff within a live broadcast environment

YOUR SKILLS AND EXPERIENCE - KEY CRITERIA

Essential Criteria

• Strong understanding of the principles of audio and video engineering.
• Knowledge of file-based production processes and content management/playout systems such as jupiter.
• Familiarity with the television production process and current broadcast delivery requirements.
• Ability to plan, organise and administer complicated operational processes and to enter metadata accurately into relevant business or broadcast systems.
• Experience of a busy production or similar environment and the ability to work calmly under pressure.
• Strong interpersonal skills and the ability to work well with a wide range of people at different levels.
• Problem-solving skills and the ability to apply them to operational situations.
• Ability to work flexibly, learn new production technologies and adapt to new ways of working.
• Knowledge of ITIL support model.
• Knowledge of best practice in IT security policies, standards, and procedures.
• Familiar with BBC editorial guidelines.
• Good understanding of copyright restrictions.

Disclaimer

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.

Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.

The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.

Information at a Glance This is your BBC

At the BBC you can create and innovate in an inclusive environment while contributing to some of the world's best loved content, and the BBC's mission to inform, educate and entertain.

Find out more about the BBC Life at BBC

• Fair pay and flexible benefits including a competitive salary package, a flexible 35-hour working week, 25 days annual leave with the option to buy an extra 5 days, a defined pensionscheme and discounted dental, health care and gym.
• Excellent career and professional development.
• Support in your working life, including flexible working which you can discuss with us at any point during the application, selection or offer.
• A values-based organisation where the way we do things is important as what we do.

Benefits may vary if you are joining on an FTC basis or on an orchestra conditions contract.

Candidate pack You belong

We have a working environment where we value and respect every individual's unique contribution, so all our employees feel that they can belong, thrive and achieve their full potential.

We want to attract the broadest range of talented people to join us. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.

We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

Diversity, inclusion & belonging strategy

Find out more about diversity, inclusion and belonging in our strategy below.

Disability confident

We are a disability confident employer. If you need to discuss adjustments or access requirements for the interview process, or to carry out this role, please contact us via email and we'd be happy to discuss:

BBC Group and Public Services, Broadcasting House, Portland Place, London, United Kingdom, W1A 1AA. BBC Studios Distribution Limited, company no: , registered address: 1 Television Centre, 101 Wood Lane, London, United Kingdom W12 7FA.