Head of Commercial Operations

With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at the centre of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, we are the flagship Publicis Media agency that uses our 'Power of One' business model, with teams that span multiple disciplines across clients such as Aldi, P&G, Primark, Samsung, Stellantis, and Visa.

We place a huge focus on our People, and have driven flagship D&I and L&D programmes within Publicis Media; our goal is to help every individual reach their fullest potential, and we encourage everyone to make "Brave Plays" in how they approach their work and their own career development. As a result, we have an exceptionally energised and committed talent base, all of us proud of our welcoming and supportive culture, as evidenced by our recognition as one of Campaign's Best Places to Work for five years in a row, Media Week's Agency of the Year 2025 and one of the Sunday Times Best Places to Work 2025.

What will you be doing?

Our global ops team is responsible for managing the commercial & operational infrastructure that connects our people, process and technology. Publicis has spent the last 10 years honing our capabilities in the operations area, which now have become foundational to how we deliver excellence across client business.

The opportunity is to lead the Global Commercial & Operations team for Publicis One and lead the commercial process directly with the procurement team at The Lego Group, developing our strategy for how we will connect our people, process and technology from strategy through to activation/ delivery and reporting.

The role reports directly into the Managing Partner and has ownership of the workstreams to direct end to end operations, connection and commercials for our client globally.

• Lead and support a global team through scoping, staffing, PRIP and management of multi-million-dollar business covering large scale operational projects and multiple concurrent workstreams.
• Own the commercial relationship with The Lego Group, ensuring we drive informed negotiations, work within scope and have fair remuneration
• Maintain a comprehensive view of account health, pressure points and areas of opportunity across all LOBs and EMEA markets
• Develop and cost any incremental scope asks with the finance lead to ensure consistency and value is delivered to Disney
• Support team to cost any incremental scope ensuring compliance to the MSA

What are we looking for?

• Solid commercial, media, operations, or program management experience
• Experience in aligning optimal staffing structure for local and global team, and negotiating with procurement team at The LEGO Group
• Experience driving alignment and adoption of process with local markets, working to global deadlines and providing progress reports to internal and client stakeholders
• Ability to understand business pain points from C-Level stakeholders - and develop a strategy to address the issues through application of improved operational process, people and / or technology
• Clear accountability to evolve the business to become a more operationally functional team, ready for the future
• Experience developing C-level stakeholder presentations and presenting your thoughts and ideas
• Proactive, brave voice who will suggest new ideas and challenge the status quo, but can also help carry out the smart ideas of others
• Ability to anticipate problems before they arise and move the business/account

Publicis Media has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans, we also offer:

• WORK YOUR WORLDopportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
• REFLECTION DAYS- Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care.
• BENEFITS24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching.
• FAMILY FRIENDLY POLICIESWe provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave.
• FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFFYou are entitled to an additional day off for your birthday, from your first day of employment.
• GREAT LOCAL DISCOUNTSThis includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre.

Full details of ourbenefits will be shared when you join us!

Publicis Groupe operates a hybrid working pattern with full time employees being office-based four days during the working week.

We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.

Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).