14 jobs found

Position: Compliance Tenant Liaison Officer Hours: 37 Hours Per Week, Monday-Friday Salary: 28,923 Location: Covering the Coventry, Birmingham, Worcester areas Term: 6 Months Mobile Worker Key Responsibilities: Providing support to our customers and teams to ensure we gain access to complete important compliance inspections and improvement works Taking ownership and responsibility for delivering a consistently high level of service within your team and across the business Being positive, and solution-focused in everything you do even in the face of challenges, and you will believe passionately in the social value derived from delivering outstanding services to Citizen customers and colleagues Working with teams across the group developing and delivering communications which support the organisation's message and services to keep customers safe in their homes Managing complaints and finding resolutions working with customers and contractors. Putting into actions lesson learnt from previous feedback to ensure continuous improvement Qualifications and experience: Experience in a customer facing role with strong face to face and telephone skills You must have your own vehicle and willing to travel daily around Birmingham, Coventry and Worcester Data Entry Social Housing (desirable) Compliance and building safety (desirable) Manager's Quote: If you are a great communicator and have the experience and knowledge in delivering customer facing services and the skills to understand our diverse stakeholders then come and be a part of a fantastic organisation creating foundations for life. What We Offer: Innovative Environment: Be part of a forward-thinking organisation that values creativity and innovation. Professional Growth: Opportunities for continuous learning and career advancement. Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other. Closing date: 8th March 2026 Interview date: 12th March 2026 Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

As part of our commitment to delivering excellent, fair and transparent services for our residents we are creating a new Housing Complaints & Resolutions Team and are seeking an exceptional leader to take on the pivotal role of Manager for this new team. This team's purpose is to drive excellence in how we respond to, learn from, and ultimately reduce complaints across our housing services. This is a strategic, high impact position at the heart of our commitment to delivering outstanding customer experience. You will lead a high performing team of Complaints & Resolution Officers, set the direction for our complaints function, and ensure we not only meet but exceed the expectations set by the Housing Ombudsman's Complaint Handling Code, the Local Government & Social Care Ombudsman, and sector best practice. If you are passionate about service improvement, confident in navigating complex and high risk cases, and motivated by the opportunity to influence change across an entire department, this role offers a unique platform to make a meaningful difference for our residents. You will be responsible for leading the delivery and implementation of the department's complaints policy, ensuring full compliance with regulatory requirements and organisational values, along with: Acting as the senior authority for complex, high risk, Stage 2, and Ombudsman referred complaints. Overseeing the allocation, workflow, and quality of complaints across the team, ensuring high standards and effective capacity management. Working closely with the Housing Performance & Improvement Manager to champion a culture of continuous improvement, using data, root cause analysis, and learning to drive transformational change. Leading cross departmental initiatives to address recurring issues, enhance service delivery, and embed best practice in complaints handling. Developing and implementing policies, procedures, and training programmes that raise standards across the Housing service. Producing high quality performance reports for senior leaders, Cabinet, and key stakeholders, ensuring accurate data management and insight driven recommendations. Identifying trends and emerging issues in complaint data and translating insights into actionable service improvement plans. It is essential that you are already a proven experienced leader with a deep understanding of complaints management and a passion for driving service excellence. You will bring strategic insight, emotional intelligence, and the confidence to influence at all levels. You will have significant experience in complaints management, ideally within social housing, along with having Strong analytical skills, with experience identifying trends and driving service improvements. Ability to present complex information clearly and to influence and negotiate with senior stakeholders and customers. High level of professionalism, discretion, and integrity when handling sensitive information. If you're ready to lead a function that drives meaningful change, strengthens resident trust, and shapes the future of our housing services, we would be delighted to receive your application. Join us and help deliver a housing service that listens, learns, and continually improves for our residents. For an informal discussion about the role please contact Danny Regan, Housing Performance & Improvement Manager, on View a Job Description When Applyiing please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email Hybrid Working - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working. Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development. With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation. Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide We welcome applications form the Armed Forces Community

Housing Manager Home, a place where you belong Join us as a Housing Manager at Home Group, in our awesome housing team in Oxfordshire. You'll be our face-to-face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. You'll provide first-class customer service, delivering our customer promise every day! What you'll do: You'll be out and about on our estates, meeting customers and building real connections with our communities You'll look after your patch across Oxfordshire with support from our Community Housing Assistants, making sure neighbourhoods feel safe and welcoming You'll own customers concerns from first contact through to resolution Managing anti-social behaviour is a core aspect of this role, spotting issues early and sorting them quickly Handling queries and complaints with care, always aiming to create inclusive, well-kept places to live Conducting estate inspections, meeting with contractors on site, and completing routine safety and compliance checks Why join us This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's top 10 Great Places to Work! You have: A background in housing management experience with a comprehensive understanding of housing management, housing law and universal credit You have or are willing to work towards Chartered Institute of Housing Level 3 Confidence handling anti-social behaviour cases, solving tricky problems and keeping communities safe Resilience in dealing with challenges and complaints Confidence working with external partners and stakeholders such as local authorities, MP's etc. Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! The practical bits: This is a hybrid role and in an average week, you'll spend 3 days working from our community patches in Oxfordshire and two days working from home. Flexible working hours or there may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview. We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you'll be able to shape your own diary. To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage! You'll need a Standard DBS check done and we pay for that. What's in it for you? 34 days leave, rising to 39 (this includes bank holidays and a "me day"). The option to buy 5 more each year Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more Matching pension contribution (up to 7% and life insurance of 3x basic salary) Instant pay access with Stream 800+ discounts on shops, holidays, days out, tech and more Find out more To apply, please visit our website via the button below. Roles can close early, so don't wait. For reasonable adjustments email Work Locations: Oxford (Osney Court), Osney Court, Botley Road, Oxford OX2 0HL. Closing Date: 17.Mar.26, 4:59:00 AM.

Senior Complaints Handler / Team Lead (Housing / Repairs) Hemel Hempstead, Hertfordshire (Hybrid Working) £38,325.00 per annum Permanent, Full Time (37 hours per week) Thrive Homes are seeking a Senior Complaints Handler / Team Lead to oversee the daily operation of the complaints service, managing the team and ensuring all complaints are logged, assigned, and progressed in accordance with the Housing Ombudsman s Complaint Handling Code, relevant regulatory requirements, and Thrive s internal policies and procedures. This key role will provide daily supervision, coaching and performance management for a team of eight, ensuring wellbeing and development in line with organisational policies. While this role is hybrid, you will be required to attend our office to gain a thorough understanding of our Repairs department and how it operates. This will include spending time with colleagues, observing key processes, and building the knowledge needed to handle related complaints confidently and effectively. Other Responsibilities: Oversee a high volume of complaints correspondence, ensuring complaints and service requests are correctly identified, logged, prioritised and allocated. Allocate and monitor caseloads, records and response deadlines to ensure complaints are progressed in line with policy and agreed timescales, taking action where cases are at risk of delay and escalating high-risk matters where appropriate. Act as the first point of support for complaint handling queries from the team and wider business, providing advice in line with policy and regulatory requirements. Assist with audits, compliance activity and Ombudsman enquiries, ensuring case information and evidence is provided where required. Work collaboratively with the Complaints Resolution Manager to maintain continuity of service, providing cover or deputising where required. Line management. Requirements: Supervising or line managing staff, including allocating work, monitoring performance, supporting development and managing day-to-day operational issues. Complaints handling in social housing or a regulated environment. Working in a complaints role and applying complaint handling procedures in line with the Housing Ombudsman Complaint Handling Code or equivalent regulatory standards. Workload planning, case allocation and deadline management in a high-volume environment. Organising team workloads, allocating cases or tasks, prioritising work and ensuring responses are delivered within policy or regulatory timescales. Use of case management systems and Microsoft Excel (intermediate level or above). Using systems and spreadsheets to track cases, manage workflows or produce operational information. Providing operational guidance and supporting complex or sensitive cases. Acting as a first point of contact for colleagues, advising on complaint handling or customer cases and escalating risks appropriately. Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role. Closing date: 2nd March 2026 Interviews: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. Thrive Homes and Watford Community Housing are exploring a potential merger that would create a stronger organisation built on shared values and geography. For our people, this means new opportunities to grow, develop, and make an even bigger impact. By combining resources and expertise, we aim to invest more in homes, deliver excellent customer service, and expand affordable housing for local communities, all while offering our staff greater scope to shape their careers in housing.

BDS Recruitment are working with a well respected Housing association in Manchester to recruit a Housing complaints resolution lead. This is a hybrid role with a requirement for 2 days in the office Contract: temporary ongoing Salary: From 45K The ideal candidates will have senior customer experience within social housing within contact center and complaints management, service improvement, and regulatory assurance. You will be able to lead on both stage 1 and stage 2 complaints as well as having experience with housing ombudsman cases and providing performance insight to boards and senior leadership. Key duties: . Lead for complex and high-risk complaints, including Housing Ombudsman cases, providing robust assurance on fairness, compliance and outcomes. Escalation point and organisational expert on the Complaints Handling Code, working with managers across the business to strengthen consistency. Responsible for presenting findings, risks and learning to the Executive Team on stage 2 responses to provide assurance and drive service improvement. Undertake an end-to-end review of the complaints service and performance data and customer insight, producing actionable recommendations presented to Executive Leadership and Board. Lead customer scrutiny panels and customer feedback sessions to gain insight. Embed service improvements, including revised response times, strengthened quality assurance, enhanced correspondence, and organization-wide training to support a consistent right-first-time approach. Manage the life cycle of the complaints process in line with the Housing Ombudsman Code Produce regular performance insight reports, identifying trends, systemic issues, and opportunities for continuous service improvement. Work collaboratively with internal teams to resolve complex issues and improve customer journeys. Please apply now for immediate considerattion or call Vickie or Thomas to discuss further.

Surveying Manager - Disrepair - Surrey - Great work / life balance with hybrid working (expected average 1 to 2 days pw office, 3 - 4 days pw home) - c 55,000 to 60,000 starting salary - 36 hour week - 35 days holiday (27 + bank 8 holidays) - Domestic Properties (social and leasehold housing) - Generous Pension Scheme, 2 to 1 employer contribution - Leading Employee Assistance Programme - Flexible Working - Permanent Position - Job Security with Career Progression opportunities - Professional Development & Training provided A leading charitable Housing Association who encourage personal development, offer great benefits and are a compassionate employer require a Surveying Manager - Disrepair in Surrey to manage the effective delivery of complex and escalated repairs projects. Duties for the role of Surveying Manager - Disrepair in Surrey include: To lead and manage a team of inspectors and surveyors ensuring close liaison between office-based staff and the mobile trades teams. To jointly control and report on a 2m budget. Manage a small team of inspectors, providing leadership for the team to ensure that staff develop their skills and are supported, but that there is also a strong culture of respect, performance and productivity. Ensure the delivery of appropriate surveying, inspection and remedial works, both in reaction to repairs and complaints, but also to include preventative inspections and works. All carried out to time, cost, quality and budget. Ensure that service users (tenants and leaseholders) are fully consulted about proposed works and remain engaged throughout the works and to satisfactory completion. Liaise closely with internal stakeholders to communicate repairs performance, identify opportunities for improving the effectiveness of the service and implementing these improvement plans effectively. Support the complaints procedure for the team and investigate and resolve complaints. Support the overall process of the repairs service by ensuring the team carry out quality pre and post inspections. Work collaboratively with the surveyors within the team and the Asset Manager to ensure the full range of surveying duties are delivered, including Estate Inspections, TDI surveys, mutual exchanges etc. Manage the damp and mould process, ensuring the surveyors carry out correct diagnosis before handover for remedial works. To apply for the role of Surveying Manager - Disrepair in Surrey you should have the following skills and experience: CIOB or BSc in Building Surveying or HNC/HND, or RICS formal qualification or qualification in progress (or Equivalent) is desirable or time served in a relevant position. Experience within Social Housing is desirable. Good knowledge of building pathology and complex repairs. Knowledge and experience of the Construction or Maintenance Industry. Contract and financial management skills. Relevant technical qualifications, or ability to progress via CPD. Knowledge and experience of technical aspects of the contracts managed. Full UK driving licence and ability to travel. An excellent understanding of health and safety and CDM, and how it applies to your job Project management, financial and commercial understanding An assertive and pro-active approach to resolving technical and people issues and identifying improvements or resolutions Ability to advise trade staff and contractors about technical repairs solutions Ability to analyse data to formulate improvement plans. Benefits for the Surveying Manager - Disrepair in Surrey include: Starting salary circa 55 - 60k Fantastic work/life balance with flexible working 35 days holiday (27 days + 8 bank holidays) 36 hour week Strong focus on learning and development, with opportunities to grow your skills and career Enhanced maternity, paternity, and adoption pay 2 to 1 employer pension contribution Funded health cash plan Extensive wellbeing support Voucher-based recognition scheme Retail discounts This is a unique opportunity for a Surveying Manager - Disrepair in Surrey to join an organisation that genuinely cares for its people and offers some of the best benefits in the industry. So, if it is of interest, don't delay and apply today! Graham Rose is an employment business acting on behalf of our client

Scheme Manager (Residential Live In) Location: Kingslodge, Amersham Salary: £19,656 per annum Vacancy Type: Part Time (30 hours per week) Closing Date: 19 March, 2026 Kingslodge is a retirement living scheme consisting of 43 spacious flats on the outskirts of Amersham, close to a thriving town centre with plenty of amenities. It is a private development for the over 55 s and is managed by a Residential Scheme Manager. That s where you come in. We re now seeking a Live-In Residential Scheme Manager to assist the Regional Manager with the day-to-day operational management of the independent living scheme, delivering an on-site housing management service that supports our residents to lead independent lives in a safe environment. You will carry out well-being checks and respond to emerging changes in circumstances, identify and manage risk including safeguarding taking accountability for ensuring that appropriate actions are taken, and controls are in place to manage the risk. You will engage with older people and their families and support them to identify issues that are important to them and how they would like to progress them. Developing relationships with partner agencies that provide well-being opportunities, you will support customers to produce and access a programme of well-being and social initiatives, onsite and virtually, that helps support and give a voice to issues affecting older customers such as improved well-being, reduction in loneliness and dementia awareness. You will routinely carry out health & safety, fire safety and warden call system checks ensuring both compliance and achievement of consistently high service standards, and identify and manage risk including safeguarding, taking accountability for ensuring that appropriate actions are taken, and controls are in place to manage the risk. Please note, accommodation costs will be deducted from the annual salary. The ideal candidate: Experience of working in a housing environment. Highly customer focused. Good IT skills, including the ability to use databases, tablets etc. Good numerical skills and the ability to support the monitoring of budgets. A motivated and committed self-starter with strong organisational skills, with a passion to deliver innovative services. Ability to work collaboratively and communicate information clearly and effectively with others. Thinks practically and logically and produces high quality work, overcoming problems/issues to meet deadlines. Deliver excellent customer service, including response and resolution of customer feedback and complaints. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ? Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Join Hyde as a Neighbourhood Administrator At Hyde, we re passionate about delivering safe, high-quality homes and building thriving, sustainable communities. Every day, we help our customers create better futures, and we re looking for a Neighbourhood Coordinator to join our Specialist Housing team and make a real impact. This is a fantastic opportunity for someone organised, proactive, and people-focused. What you ll do: Schedule and coordinate site visits for Neighbourhood and Specialist Housing teams, including property inspections, safety checks, and resident engagement activities. Work closely with Officers and Managers to ensure resources are used efficiently. Plan logical routes to minimise travel time between appointments. Maintain an up-to-date schedule of visits and appointments. Communicate with residents to arrange and adjust visits. Keep accurate records of inspections, complaints, and resolutions. What we re looking for: Experience in administration, scheduling, or coordination. Confident user of MS Office (Word, Excel, PowerPoint). Highly organised with excellent attention to detail. Able to manage changing priorities and meet deadlines. Strong communicator who can build relationships with a range of stakeholders. Why Hyde? Generous pension scheme Life assurance Great holiday allowance Flexible, award-winning benefits package Dedicated volunteering days If you re looking for a role where your organisational skills make a real difference and you re part of a supportive, values-driven team, we want to hear from you. Equity, diversity, and inclusion are at the heart of who we are at Hyde. We re committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn t a one-off initiative it s embedded in our culture and central to how we work every day. As a Disability Confident Employer, we re committed to providing reasonable adjustments throughout the recruitment process and beyond.

Disrepair Manager - Surrey - Hybrid Working (expected average 1 to 2 days pw office, 3 - 4 days pw home) - c 55,000 starting salary - 36 hour working week - 35 days holiday (27 + bank 8 holidays) - Domestic Properties (social and leasehold housing) - Generous Pension Scheme, 2 to 1 employer contribution - Leading Employee Assistance Programme - Flexible Working, promoting a work-life balance - Permanent Position - Job Security with Career Progression opportunities . A leading charitable Housing Association who encourage personal development, offer great benefits and are a compassionate employer require a Disrepair Manager in Surrey to manage the effective delivery of complex and escalated repairs projects. Duties for the role of Disrepair Manager in Surrey include: To lead and manage a team of inspectors and surveyors ensuring close liaison between office-based staff and the mobile trades teams. To jointly control and report on a 2m budget. Manage a small team of inspectors, providing leadership for the team to ensure that staff develop their skills and are supported, but that there is also a strong culture of respect, performance and productivity. Ensure the delivery of appropriate surveying, inspection and remedial works, both in reaction to repairs and complaints, but also to include preventative inspections and works. All carried out to time, cost, quality and budget. Ensure that service users (tenants and leaseholders) are fully consulted about proposed works and remain engaged throughout the works and to satisfactory completion. Liaise closely with internal stakeholders to communicate repairs performance, identify opportunities for improving the effectiveness of the service and implementing these improvement plans effectively. Support the complaints procedure for the team and investigate and resolve complaints. Support the overall process of the repairs service by ensuring the team carry out quality pre and post inspections. Work collaboratively with the surveyors within the team and the Asset Manager to ensure the full range of surveying duties are delivered, including Estate Inspections, TDI surveys, mutual exchanges etc. Manage the damp and mould process, ensuring the surveyors carry out correct diagnosis before handover for remedial works. To apply for the role of Disrepair Manager in Surrey you should have the following skills and experience: CIOB or BSc in Building Surveying or HNC/HND, or RICS formal qualification or qualification in progress (or Equivalent) is desirable Knowledge and experience of the Construction or Maintenance Industry. Contract and financial management skills. Relevant technical qualifications, or ability to progress via CPD. Knowledge and experience of technical aspects of the contracts managed. Full UK driving licence and ability to travel. An excellent understanding of health and safety and CDM, and how it applies to your job Project management, financial and commercial understanding An assertive and pro-active approach to resolving technical and people issues and identifying improvements or resolutions Ability to advise trade staff and contractors about technical repairs solutions Ability to analyse data to formulate improvement plans. Benefits for the Disrepair Manager in Surrey include: Starting salary circa 55k Fantastic work/life balance with flexible working 35 days holiday (27 days + 8 bank holidays) 36 hour week Strong focus on learning and development, with opportunities to grow your skills and career Enhanced maternity, paternity, and adoption pay 2 to 1 employer pension contribution Funded health cash plan Extensive wellbeing support Voucher-based recognition scheme Retail discounts This is a unique opportunity for a Disrepair Manager in Surrey to join an organisation that genuinely cares for its people and offers some of the best benefits in the industry. So, if it is of interest, don't delay and apply today! Graham Rose is an employment business acting on behalf of our client

Complaints Resolution Officer Location: Millmead, GU2 4BB Start Date: ASAP Contract Duration: 6+ Months Working Hours: Mon Fri, 09 00 Pay Rate: £280.00 Per Day Job Ref: (phone number removed) Job Responsibilities Handle and resolve housing-related complaints and casework within the council. Provide sound advice and guidance on specific, straightforward cases or issues. Enforce relevant housing legislation where appropriate. Maintain accurate records and documentation of cases. Liaise with senior specialists or managers when cases fall outside previous experience. Ensure compliance with council policies, procedures, and statutory requirements. Communicate effectively with residents, colleagues, and other stakeholders. Person Specification Must-Have Experience in handling complaints or casework within housing or a specialist area. Working knowledge of relevant housing legislation and complaint handling codes. Ability to give clear, practical advice on straightforward cases. Strong communication and interpersonal skills. Eligibility to work in the UK. Nice-to-Have Experience working within a local council or public sector environment. Knowledge of more complex housing legislation and escalation procedures. Previous experience collaborating with senior specialists or multidisciplinary teams. Experience in customer-focused roles dealing with diverse communities. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability specific organizations or hireSrs to whom you do not wish your details to be disclosed.

Job Description: Tenant Liaison Officer Location: Leeds Hours: 37.5 hours per week Contract: Full-time Department: Housing / Property Services Reports to: Delivery Manager Job details The Tenant Liaison Officer (TLO) acts as the key link between tenants, contractors, and the housing provider. The role ensures that tenants receive clear, consistent communication before, during, and after planned maintenance, refurbishment projects, or other property?related work. The TLO will support tenants throughout any works, address concerns promptly, and promote a positive customer experience. Key Responsibilities Tenant Engagement & Communication Act as the main point of contact for tenants regarding planned works, improvement programmes, and property access. Provide clear, accessible information about schedules, expected disruption, and tenant responsibilities. Arrange and conduct home visits, surveys, and tenant briefings. Support vulnerable tenants to ensure they understand and can prepare for upcoming works. Customer Service & Support Handle enquiries, compliments, and complaints, ensuring timely and effective resolution. Maintain professional, empathetic communication at all times. Identify tenants needing additional support and liaise with internal teams or external agencies where necessary. Project & Contractor Coordination Work closely with contractors and internal maintenance teams to ensure smooth delivery of planned works. Ensure contractors maintain high standards of conduct and respect for tenant homes. Communicate tenant feedback or issues to contractors and monitor responses. Health, Safety & Compliance Ensure tenants are informed about health and safety requirements linked to maintenance or construction work. Report safeguarding concerns, property condition issues, or tenancy breaches in line with policy. Keep accurate records of visits, communications, and property access. Administration & Reporting Maintain up-to-date tenant records and project documentation. Provide regular updates to managers on work progress, access issues, and tenant satisfaction. Contribute to performance reporting, tenant satisfaction surveys, and continuous service improvement. Person Specification Essential Strong communication and interpersonal skills. Experience in a customer?facing role, ideally within social housing, care, or community services. Ability to manage challenging conversations with empathy and professionalism. Good organisational and administrative skills. Ability to work independently and manage a busy workload. Full driving licence (if the role involves regular travel to properties). Desirable Knowledge of social housing regulations and tenant rights. Experience working with vulnerable tenants. Understanding of planned maintenance or construction environments. If this role sounds like it is a good fit for you, apply via the link or email (url removed)

Investigation and Information Assistant Hammersmith and Fulham £19.12ph Accountabilities: Respond to enquiries from elected members in a clear, concise, and professional manner. Gather information from relevant departments and internal systems to provide accurate responses. Draft written communications that are well-structured, easy to understand, and tailored to the audience. Maintain records of enquiries and ensure compliance with council policies and procedures. Leave clear and concise notes on internal systems Build positive working relationships with members, officers, and stakeholders. Contribute to continuous improvement of the enquiries process. Report on number of closed enquiries each week by department To support our complaints teams to ensure early resolution of residents complaints and Housing Ombudsman enquiries. To support our closed stage 2 monitoring team and Manager with day-to-day needs of the business area. To assist the Head of service and 2 other managers within the when required. Knowledge & Skills: Experience of working with residents to resolve complaints or disputes with their landlord. Experience of dealing with a diverse community client base Ability to organise own workload successfully using time management skills. Ability to manage, organise and co-ordinate a large caseload, and manage conflicting priorities. Experience in setting up and maintaining accurate records, including database/spreadsheet management. Excellent verbal and written communication skills. Able to present information clearly, systematically and accurately. Ability to persuade and negotiate with all stakeholders to achieve desired outcomes. Commitment to continuing personal development. To find out more information please contact (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency

Client Local Authoirity in Newham Job Title Resident Liaison Officer Pay Rate 300 DAILY UMBRELLA Hours 36 Hours a week(Mon-Fri) Duration Initial 3 month contract Location Hybrid Working- 2-3 days office based in Dockside, Newham Description Overall, Purpose of Job: To manage Newham Council's relationships with all residents, both tenants and leaseholders in the delivery of our investment programme of housing refurbishment projects so that the building works are delivered efficiently and to ensure residents are empowered through effective communication, consultation and resident choice so that resident satisfaction is maximised, overseeing and advising constructors and their resident liaison staff in respect of all matters relating to resident consultation and involvement. To undertake all responsibilities listed below: Resident Engagement & Communication Act as the main liaison between residents, contractors, and internal teams throughout the lifecycle of housing works (e.g. major works, compliance, planned maintenance, disrepair). Provide clear, timely, and accessible information to residents about upcoming works, timescales, access requirements, and potential disruption. Carry out pre-works visits, resident briefings, drop-ins, and post-completion follow-ups. Support vulnerable residents by identifying needs and ensuring reasonable adjustments are made. Issue Resolution & Customer Care Handle resident enquiries, concerns, and complaints professionally, resolving issues at first point of contact where possible. Escalate complex issues to the appropriate officer or contractor and track actions to resolution. Maintain accurate records of resident interactions, issues, and outcomes. Programme & Contractor Support Work closely with Project Managers and Surveyors to ensure resident considerations are built into delivery plans. Monitor contractor performance from a resident-experience perspective and provide feedback. Support access arrangements and minimise no-access cases. Monitoring & Reporting Keep logs of engagement activity, access issues, vulnerabilities, and complaints. Contribute to performance reporting, lessons learned, and service improvement initiatives. Ensure all engagement activity complies with council policies, equality duties, and health & safety requirements. Essential Experience working in a resident-facing or customer-focused role, ideally within housing, construction, or local authority services. Strong communication skills, with the ability to explain technical information clearly to non-technical audiences. Experience managing sensitive situations and resolving complaints or conflict. Good organisational skills and ability to manage multiple sites or workstreams. Competent IT skills (MS Outlook, Word, Excel, case management systems). Desirable Experience supporting capital works, major works, compliance programmes, or repairs services. Knowledge of social housing environments and tenant engagement best practice. Understanding of vulnerability, safeguarding, and equality considerations in housing services. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.