Property Services & Operations Manager (PSOM)
Congleton £ 19.50 per hour (£ 38326 PA) Full-time Monday-Friday
About the Opportunity
ASE Recruitment are specialist recruiters in the social housing and social care sectors, providing temporary staffing to work within a variety of 24-hour supported accommodation services and floating support services for Housing Associations and Charities across the Northwest, Midlands, and Derbyshire.
We have a fantastic opportunity for an experienced Property Services & Operations Manager (PSOM) to lead property compliance, operational delivery, and service performance across supported accommodation and housing services.
This is a senior operational role with real impact - ensuring homes are safe, compliant, well-maintained, and services are delivered effectively to vulnerable individuals.
The Role - What You'll Be Doing
As PSOM, you'll provide operational leadership across property services and housing operations, ensuring compliance, quality, and value for money.
Key responsibilities include:
- Lead and oversee property services, maintenance, and compliance functions
- Ensure all properties meet Health & Safety, statutory, and regulatory requirements
- Oversee voids management, turnaround times, and lettable standards
- Manage planned and reactive maintenance programmes
- Monitor compliance areas including gas, electric, fire safety, asbestos, legionella
- Work closely with housing, support, and finance teams to ensure service continuity
- Manage and support Team Leaders, Service Co-ordinators, TSOs, and operational staff
- Oversee budgets, expenditure, recharges, and contractor performance
- Ensure accurate reporting of KPIs, compliance data, income, and operational risks
- Investigate and resolve service failures, complaints, and escalations
- Support safeguarding processes and ensure risks are managed appropriately
- Act as the operational point of escalation for complex property or tenancy issues
- Ensure policies, procedures, and best practice are consistently followed
About You - What We're Looking For
- Proven experience in property services, housing operations, or supported accommodation
- Strong knowledge of social housing legislation and compliance requirements
- Experience managing multi-site services or regional portfolios
- Confident leading and influencing operational teams
- Excellent understanding of Health & Safety and risk management
- Experience working with vulnerable client groups
- Strong financial awareness including budgets, recharges, and cost control
- Ability to analyse data and produce clear operational reports
- Comfortable working autonomously with accountability for outcomes
- Excellent communication and stakeholder management skills
- Full UK driving licence and willingness to travel
Why Join This Role?
- Senior leadership role with real operational influence
- Opportunity to shape and improve property and housing services
- Work within a values-led organisation supporting vulnerable people
- Varied role combining strategy, compliance, and hands-on leadership
- Competitive salary and long-term opportunity
Safeguarding & Equality
This role requires an Enhanced DBS check with barred list clearance (Adults).
ASE Recruitment is committed to safeguarding and promoting the welfare of children, young people, and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment.
We value diversity and are an equal opportunities employer, and we encourage individuals of all backgrounds to apply. Passion and dedication to making a positive difference to the services we support are what matter most to us.
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