Customer Service Advisor

Based in Newton Abbot, our client a global market leader are looking to recruit experienced customer service advisors to start immediately.

Duties:

• Responsible for providing support to customers on any matters relating to: In-house logistical delays, Parcel tracking and investigation of lost parcels & returns.
• You will use a variety of media (Social channels, phone and email) to make sure customers are given as prompt and as complete response as possible.
• Feedback any significant positive or negative comments from customers/yourself relating to products and services offered.
• By having a great telephone manner you will be polite and courteous when speaking to customers.

Skills

Knowledge of customer service principles and best practices

Good geographical knowledge of the world

Proficient in computer use and ability to learn new software packages

At least 2 years experience in similar role or customer facing role

Or at least 12 months experience in a Junior Sales role

English and Maths GCSE at level C or above

Excellent interpersonal skills and ability to connect with others

An enthusiastic approach to sales and customer service

Honesty & Integrity

Great communicator both verbally and in written form

Positive, self-motivating attitude

Reliability

Ambitious nature

Ability to work autonomously and manage own workload/deadlines

Job Types: Temporary, Fixed term contract, Temp to perm

Contract length: 5 months