Risk & Compliance Officer

Location: Hybrid/Remote Salary: up to £18,600 DOE (based on 22.5 hours per week) Department: National Accident Law Job Type: Part-time Contract Type: Permanent THE PURPOSE OF THE ROLEThe objective of the role is to ensure that National Accident Law (NAL) operates in a compliant manner and delivers marketleading levels of customer service. The role will support all areas of the business to achieve this objective. Specifically, this role will support NAL's Legal & Compliance team in delivering the correct balance between commerciality, customer service, and compliance within the law firm whilst also managing risk effectively. The role is fast-paced and varied, requiring the ability to manage multiple workstreams simultaneously, respond quickly to emerging issues, and communicate effectively with a wide range of stakeholders including clients, file handlers, senior managers, and third parties. WHAT YOU WILL BE DOING AS RISK AND COMPLIANCE OFFICERCompliance

• The SRA Code of Conduct
• SRA Accounts Rules
• Data Protection legislation (UK GDPR, Data Protection Act 2018)
• Any terms and conditions imposed by the SRA or regulatory requirements pertaining to NAL's licence to provide legal services
• Any other relevant legislation, regulations, and rules applicable to the firm, its managers, interest holders, or employees (e.g., GDPR, Bribery Act 2010)

Key duties include:

• Provision of daytoday support to the Head of Risk and Compliance and Head of Legal Practice (HOLP)
• Assist in the daytoday operation of the firm's risk and compliance framework, including monitoring, investigation, and followup of issues
• Assisting with drafting and implementing compliance policies and processes
• Deputising for the Head of Risk and Compliance as required
• Supporting the identification, logging, tracking, and resolution of compliance and risk issues across the business
• Provide support for other group businesses as required

Incident, Breach, and Risk ManagementSupport the handling of data protection incidents, compliance breaches, and other risk events including:

• Gathering relevant information
• Maintaining accurate records
• Supporting escalation and remediation actions
• Assisting with ongoing monitoring of open risk and incident files to ensure issues are resolved to an appropriate standard

Audit and Quality

• Work with the Head of Risk and Compliance and Audit Team to deliver training as required
• Assist with internal audits, file reviews, and quality assurance activities
• Help ensure audit outcomes are embedded into operational improvements

Business Change / Projects

• Support business/process change projects to ensure ongoing compliance
• Assist in maintaining guidance, precedents, and decisionmaking tools to support frontline teams
• Build effective working relationships with colleagues across the business to embed a culture of compliance and risk awareness

SKILLS AND EXPERIENCE REQUIRED

• Knowledge of personal injury law and the legislative/regulatory framework applicable to NAL
• Knowledge of Conditional Fee Agreements / After the Event insurance and the prevailing SRA Code of Conduct
• Excellent written and verbal communication skills
• Strong research and reportwriting skills
• Excellent organisational skills with the ability to manage multiple demands
• Ability to assess information quickly, identify risks, and escalate issues appropriately
• Experience supporting compliance, risk, complaints, or quality functions within a regulated environment (preferred)
• Familiarity with data protection obligations and incident handling

PERSONAL ATTRIBUTES

• Highly organised with the ability to prioritise effectively
• Comfortable working at pace with competing deadlines
• Confident communicator able to build strong internal relationships
• Proactive, solutionfocused, and willing to take ownership
• Strong sense of integrity
• Curious, Unified, Driven, and Passionate in line with our company values

WHAT WE CAN OFFER YOU

• Competitive salary
• 25 days annual leave plus bank holidays (prorata)
• 3% contributory pension
• Healthcare scheme - claim up to £1,000 with Simply Health
• Death in service - 3x salary
• Perks at Work - exclusive discounts
• Community Day - paid volunteer day each year
• Development Opportunities - structured training to support your growth

We are proud to be rated higher than Gallup's 'Exceptional Workplace Award Winners' and to be a Gold awarded Investors in People organisation. At National Accident Law, we believe that diversity drives success. We welcome applications from all backgrounds and encourage you to bring your most authentic self to work. This role is offered on a hybrid or remote basis, with attendance at our Kettering office once per month. REF-