180 jobs found

Customer Care Coordinator - Billingshurst £30,000 - £35,000 (depending on experience) Are you highly organised, people-focused and passionate about delivering outstanding service? Our client is looking for a proactive Customer Care Coordinator to join their fast-paced and supportive customer care team. In this role, you ll be at the heart of the customer journey ensuring enquiries are handled efficiently and customers feel informed and supported every step of the way. Key responsibilities: Acting as a first point of contact for customer queries Logging and updating defects, ensuring information is recorded accurately Coordinating diaries for site visits and inspections Issuing work instructions and liaising with contractors and internal teams Maintaining records, reports, and general administration Supporting complaint handling and status updates where required About you: Previous experience in a customer care or coordination role Strong communication skills and a customer-focused approach Well organised with good attention to detail Confident using MS Office (Word, Excel, Outlook) Experience using Coins would be a strong advantage Able to pick things up quickly and work effectively in a fast-paced environment This is a fantastic opportunity to join a team where your contribution genuinely makes a difference to customer satisfaction and overall service delivery. If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. This is a brilliant opportunity to join a dynamic and ambitious team as we aim to deliver a consistently excellent experience to our supporters. Roles : We are currently recruiting for two vacancies, known internally as Supporter Care Coordinator. Location : Flexible, in line with our hybrid working policy. We work together in the London office a minimum of two days a month, plus other occasional in-office days as required. About the role The mission of the Supporter Care team at Crisis is to ensure that everyone who contacts us has an excellent experience. We are looking for a new Customer Service Coordinator with a strong background in customer service/supporter care. In addition to being great on the phone and having excellent writing, the successful candidate will be a problem solver who loves methodically working through issues to uncover root causes. You will also have a strong collaborative approach and be willing to develop yourself professionally by learning new skills. This is an exciting time to join our team. We are about to transition to our new CRM (Microsoft Dynamics 365). We are also implementing new ways of getting the most from our contact management system (Zendesk), utilising AI and other functionality. This role will suit you if you have a strong understanding of customer service, are able to learn new technologies and to adapt to a changing environment all while delivering consistently excellent service. About you To be successful in this role you will: Have significant current or very recent experience in telephone-based customer/supporter service Be an initiative-taker, actively seek solutions before escalating issues Be able to effectively handle complex and difficult telephone calls Have a strong work ethic and ability to carry out a high volume of tasks to high levels of quality and speed Be motivated to develop professionally and consistently meet performance targets Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply. We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. Working at Crisis Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness. As a member of the team, you will have access to a wide range of employee benefits including: A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy Pension scheme with an employer contribution of 8.5% 28 days annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave Enhanced maternity, paternity, shared parental, and adoption pay Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. How do I apply? Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications. Closing date: Sunday 22nd March 2026 at 23:59 Interview process: Competency based interview plus assessment tasks Interview date and location: In person interview at Universal House, 88-94 Wentworth St, E1 7SA, week commencing 13th April 2026 AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences. Accessibility We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. Registered Charity Numbers: E&W, SC040094

Planner / Scheduler Wombourne Full-time, Permanent, on-site Monday to Friday, 8 AM - 5 PM 25,000- 30,000 Negotiable DOE Are you ready to take your planning and scheduling skills to the next level? Our client, a leading provider of utility infrastructure services across the UK, is on the lookout for a dynamic Planner / Scheduler to join their growing team. If you thrive in a fast-paced environment and are passionate about ensuring efficient operations, we want to hear from you! Key Responsibilities: Take full ownership of workstreams from receipt to completion, ensuring timely scheduling in line with SLAs and internal priorities. Build daily and weekly work schedules for field teams, optimising routes for maximum productivity. Coordinate with operational supervisors, project managers, and contractors to align schedules with resource availability. Monitor progress, update schedules, and proactively resolve conflicts or delays. Maintain accurate records of planned versus completed works to support reporting and commercial functions. Act as a key point of contact for internal teams, clients, and external stakeholders. Provide outstanding customer service through phone and digital communication tools. Participate in operational meetings, sharing updates on schedules, risks, and compliance. What You'll Bring: Proven experience in a Utilities Planner, Scheduler, or Coordinator role. Excellent communication and stakeholder management skills. Strong organisational skills with the ability to juggle multiple tasks in a fast-paced environment. High level of accuracy and attention to detail. Ability to analyse data, challenge assumptions, and propose improvements. IT proficiency: MS Office (Excel, Outlook) Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Supply Chain Coordinator - Filton, Bristol Belcan Workforce Solutions is seeking an experienced Supply Chain Coordinator to join our team on an exciting contract opportunity based in Filton. This role offers the chance to work on critical supply chain activities ensuring seamless delivery of components to global production sites. The position is inside IR35, requires a minimum of 60% on-site presence, and is offered as an estimated 6-month contract with potential for extension. As a Supply Chain Coordinator, you will act as the key link between suppliers and internal stakeholders, managing purchase orders, monitoring delivery performance, and supporting quality resolution. You'll play a vital role in maintaining production schedules and driving supplier performance improvements. Key Responsibilities: Manage and monitor purchase orders to meet requirements. Optimise ordering parameters and manage reordering tasks. Monitor delivery forecasts and supplier performance. Support troubleshooting for delivery issues and quality notices. Ensure clear communication with global internal customers. Role Details: Location: Filton (60% on-site minimum) Contract: 6 months (possible extension) Hours: 35 per week Status: Inside IR35 22.94 per hour PAYE 30.69 per hour Umbrella If you're a motivated self-starter with experience in supply chain management and SAP, we'd love to hear from you. Apply today to join Belcan Workforce Solutions and take the next step in your career as a Supply Chain Coordinator! This vacancy is being advertised by Belcan

Location: Swansea, SA4 9HJ What is the role? The Customer Care Coordinator will communicate with our customers, site managers, directly employed maintenance operatives and contractors to encourage customers to provide us with information about any problems that they may have, to record that information carefully on our computer system, and to arrange for their problems to be addressed as quickly click apply for full job details

Kings Place is a committed equal opportunities employer. We strive to provide our employees with a work environment free from discrimination where everyone can succeed and excel. We recognise that our organisation is enriched and strengthened by a diverse workforce and we welcome applications from everyone. Role Objective: Working alongside the Head of Visitor Services, Senior Visitor Services Manager, Visitor Services Manager - Box Office, and Visitor Services Manager - Team Development , the Visitor Services Manager - Front of House is responsible for delivering exceptional visitor experience while ensuring the smooth, efficient and professional running of all Front of House operations at Kings Place. As a key operational leader within the Visitor Services team, the post holder champions high service standards across all public facing activity, ensuring that visitors receive a warm, safe and consistently excellent experience. The role leads the Front of House team, overseeing daily operations, supervising staff on duty, and ensuring service delivery is consistent, well coordinated and aligned with organisational expectations. While the VS Manager - Team Development leads on specialist training and development projects, the VS Manager - FOH is responsible for day to day performance, operational standards, and guiding staff during live delivery. The post holder will act as a Duty Manager, modelling exemplary customer care and ensuring that all events run safely, efficiently and in line with established procedures. The role is also responsible for the safety and security of all visitors during FOH operations, including managing evacuations when acting as Duty Manager and contributing to Health & Safety, Access, and Diversity & Inclusion working groups from an operational perspective. Key Duties: Visitor Services & Department Management Provide day to day leadership and line management for Duty Managers, Front of House Supervisors and Front of House Assistants. Work collaboratively with all Kings Place departments and tenants to maintain exceptional customer care and operational coordination. Work closely with the Senior Visitor Services Manager to ensure consistently high standards of front of house delivery across all events and public facing operations. Lead Duty Management of concerts, events and conferences. Review and develop operational policies and procedures relating to the Front of House service. Chair the Access Committee, ensuring excellent provision of access across the organisation. Participate in the Visitor Services Diversity & Inclusion Working Group from an operational and service delivery perspective. Participate in the Health & Safety Committee and ensure high standards of H&S awareness across the FOH team. Work closely with the Production team to ensure effective, timely and consistent communication to Duty Managers and FOH teams regarding event requirements. Duty Management of Concerts and Conferences Act as Duty Manager for concerts, events and conferences as required. Lead and manage all operational staff (FOH and technical) during events. Ensure events run efficiently, safely and in line with organisational procedures, exceeding visitor expectations. Maintain exceptional standards of customer and client care throughout each event. Complete accurate event reports at the end of every shift. Staff Management Lead on recruitment, induction and operational training for FOH staff, working with the Head of Visitor Services, Senior VS Manager , the Office & HR Manager and VS Manager - Team Development (PT) Manage and oversee the Front of House rota, ensuring adequate staffing levels. Maintain and regularly update FOH procedure manuals for Duty Managers and FOH teams. Carry out annual Performance Reviews for Duty Managers and FOH Supervisors, and oversee the appraisal cycle for FOH Assistants. Monitor staff performance, attendance and operational conduct, addressing issues promptly and professionally. Provide day to day direction, guidance and operational supervision to the FOH team. Security and Health & Safety Maintain full knowledge of emergency, evacuation and incident response procedures, and lead evacuations when acting as Duty Manager. Ensure all FOH operations comply with fire regulations, health and safety legislation and licence conditions. Ensure FOH staff receive regular evacuation briefings and operational refreshers. Secure KPMF areas at the end of Duty Manager shifts. Work alongside Building Management to ensure H&S and security concerns are communicated and actioned appropriately. Marketing Liaison Work collaboratively with the Marketing Department for display and wayfinding, digital signage, print and display fixtures & fittings. Be main point of contact with Marketing, liaising on weekly schedules for digital content, exit flyering, programmes & merchandise, filming & photography, and any other customer comms. Administration Manage daily administrative and financial tasks relating to performances, including programme and merchandise sales. Monitor FOH income and undertake reconciliation processes. Track and manage the FOH staffing budget. Attend the weekly Operations Meeting and contribute operational insights. Update Artifax with relevant information as required. Working closely with the Box Office team, oversee and monitor customer comments, complaints and general feedback, ensuring timely and effective responses. Implement process for channelling feedback to relevant departments, tracking actions and outcomes. Coordinate the collection and delivery of merchandise for performances. Manage and update the digital signage welcome totem with event information on a weekly basis. Operations & Housekeeping Ensure the smooth delivery of housekeeping projects within KPMF demises. Schedule weekly air conditioning and temperature control timings for the building's various spaces. Manage and plan annual housekeeping budgets, including reactive works. Ensure consistently high standards of housekeeping, cleanliness and presentation across all public areas. Work with the Office & HR Coordinator to ensure appropriate maintenance procedures are in place and followed. Ticketing Monitor ticket sales and trends, providing timely updates to Duty Managers and FOH teams. Ensure FOH teams understand event specific ticketing needs, audience flows and operational considerations. Additional Duties Deputise for the Senior Visitor Services Manager during periods of leave. Support the Senior Visitor Services Manager with tasks as required. Attend KPMF meetings when needed. Undertake any other duties appropriate to the role, including occasional Box Office administrative support when necessary. Essential Requirements: Significant experience of operational management within a venue, arts centre, events space or similar public facing environment. Strong experience and understanding of music, arts or corporate events operations. Extensive experience working with the public in a customer service driven role. A proven commitment to delivering first class visitor experience and service standards. Excellent communication skills, with the ability to direct, support, and coordinate teams during live operations. Proven line management experience, with a track record of managing staff performance, rotas and daily operations. Ability to work confidently under pressure in a fast paced live events environment. Strong organisational and planning skills, with the ability to manage multiple operational tasks simultaneously. A flexible and adaptable approach to working patterns, responsibilities, and event schedules. Good understanding of Health & Safety legislation and best practice for public buildings and live event environments. Strong situational judgement and the ability to make sound decisions during incidents, emergencies, and busy event periods. Desirable Requirements First Aid qualification. IOSH or equivalent health and safety training. Experience using systems such as Spektrix or other major ticketing platforms. Experience managing housekeeping, facilities or building wide operations. Experience working within a multi space venue or complex

A place to create moments that matter Location : Chesterton Court & Appleby Court (St Neots) onsite Salary : £29,580 per annum Contract Type : Permanent Hours : 35 hours per week, Monday - Friday 9am-5pm.Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality.As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life's changes, to resolving challenges with empathy and professionalism, you'll be a trusted presence and a force for good. What You'll Do: • Be a visible, supportive presence in our schemes, building strong relationships with residents.• Work closely with lettings teams to ensure smooth move-ins and positive first impressions.• Encourage community engagement and help residents live independently for as long as possible.• Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care.• Collaborate with internal teams and external partners to deliver joined-up support.• Escalate and take cases to court as a last resort, ensuring all other options have been explored first. Why This Role Matters: You won't just be managing housing - you'll be creating safe, supportive environments where people can thrive. Every day, you'll make a meaningful impact in someone's life. Salary The Specialist Housing Partner (Independent Living Housing Officer) salary is £29,580 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About you • Experience delivering housing management services within a specialist or generic housing context.• CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience• Strong understanding of anti-social behaviour management and rental income collection processes.• Proven ability to manage multiple tasks and meet performance targets independently and as part of a team.• Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders.• Knowledge of safeguarding practices within a housing context.• Regular business travel will be necessary to other Accent sites and off-site meetings as required.Successful candidates will undergo a DBS check. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc.REF-

Salary: Competitive + Bonus + Excellent Benefits So, who are we? We are Neville Lumb, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild click apply for full job details

Job Title: Renewals & Customer Service Representative Location: Liverpool, Hybrid Salary: £25,877 to £27,515 Plus up to £2,000 performance related bonus per annum, once established within your role Job Type: Permanent, Full Time The Insurance Renewals Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture, the Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers. If you are a self-motivated individual who can build rapport with people from all backgrounds this could be an excellent opportunity for you to join an established Insurance company within the heart of Liverpool City Centre. Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries. What you will be doing: Quoting and closing new business enquiries Building and maintaining long-standing client relationships Amending customer policies, payments and schedules Retaining existing clients at renewal Supporting customers with existing policy amendments Working towards individual and team targets Providing excellent rapport building skills Handling sensitive information and following data protection principles Adhering to strict FCA guidelines Providing a professional service and promoting our brand in a positive manner What we're looking for: Somebody who will run through walls for our customers Prepared to challenge the status quo Be prepared to succeed together as a team player Smart decision maker Clear and effective communication skills Ability to assist with clients of all ages and backgrounds Excellent organisational skills and ability to prioritise work Strong literacy & numeracy skills Ability to develop relationships from scratch Excellent telephone manner About Acorn Insurance: With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover. At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us. We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day. The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025. Wellbeing: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Enhanced paternity pay and 16 weeks full maternity pay. Colleague Assistance programme offers a suite of wellbeing services Network of internal qualified mental health first aiders are available to provide support to colleagues. Financial: A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner Ability to access your earnings before payday via Dayforce Wallet. Company pension scheme Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period. Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice. Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary. Reward, Recognition and Culture: Long Service Award paid on 5,10- and 15-years' service A reward and recognition hub to celebrate and reward colleagues and peers. Consistent and engaging company events including company awards, competitions and charity fundraisers. Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits! Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Renewals Specialist, Insurance Renewals Representative, Customer Success & Renewals Specialist, Client Services Specialist, Customer Success Specialist, Customer Experience Associate, Client Retention Specialist, Account Renewal Coordinator, Customer Support Agent, Customer Success Coordinator, Customer Service Representative may also be considered for this role.

Engineering Customer Support Glasgow based Check these questions out! If you say yes to one or more of them, then this could be the role for you! Are you a Powered Access Engineer and want to use your technical and engineering knowledge in a warmer environment? Are you someone who works in the automotive, fleet, construction plant or other engineering related industry within a technical helpline, customer service, administrative role and you fancy a change? Do you know a bit about engineering and think that you might be able to provide advice and guidance to customers and colleagues? Based from our Glasgow Office in Bellshill, we are looking for Technical Support Coordinator to join us. In this role you will be part of a small Technical team who take calls from our internal and external customers acting as a first response to any queries regarding our machines. As a Technical Support Coordinator, you'll love to help and resolve problems as you'll deal with a variety of people on the phone during the day covering a variety of issues. They might need some guidance and support using one of our machines or there might be a technical issue with the machine - whatever the query, you will be responsible for providing helpful advice and guidance in a positive manner ensuring that the problem is resolved efficiently. This role is based at our Glasgow Office and the hours are Monday - Friday 8am - 5.30pm. In reward we can offer a competitive salary, 25 days holiday + bank holidays, Westfield healthcare, Life assurance at x2 contractual salary, auto enrolment pension and access to retail discounts through our Lifestyle portal. About you: - Based commutable to our office, with possible occasional visits to depot network and service providers. Demonstrable mechanical engineering knowledge (motor/fleet/automotive industry, powered access, construction). Demonstrable problem solving skills and an ability to find solutions under pressure. Credible communicator, oral and written, with an empathetic approach to customer service. Competent IT skills - MS Excel and Outlook with the ability to learn and operate internal systems. Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need. At Nationwide Platforms, your safety is absolutely our priority. Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON , a range of pioneering Material Handling Attachments (MHAs), and the SkySentry control and monitoring system. At Nationwide Platforms, we are dedicated to fostering a diverse, equitable, and inclusive workplace. We recognise that a variety of perspectives, experiences, and backgrounds is crucial to our success in the Powered Access industry. Our commitment is to ensure that every employee feels respected, valued, and supported in their work environment JBRP1_UKTJ

We're looking for a Data Monitoring & Impact Officer to join our Homelessness Team within the Housing, Property and Regeneration Directorate at WMCA. Your work will help deliver the region's ambition to Design out Homelessness, contributing to developing innovative approaches to homelessness prevention across the West Midlands. As the Data Monitoring & Impact Officer, you will be instrumental in capturing, analysing, and reporting on data from a range of homelessness prevention projects. Your expertise will ensure that these projects are not only effective but continuously improved. You'll be at the heart of capturing the learning and measuring the impact of these initiatives, ensuring they meet the needs of the people they're designed to support. If you're passionate about using your skills to create meaningful change, this is the opportunity for you. Apply today and become part of the solution to Designing out Homelessness in the West Midlands. This role is being offered on a permanent basis. Recruitment Webinar We will be hosting a webinar on Friday 27 February at 2.00 pm for all interested applicants. Attendance is not mandatory but may help you decide if you want to apply. You can sign up by following this link HERE The team will provide more information about the role, how it is funded, what we hope it will achieve, as well as information about the wider team and its work. The webinar will also give you the opportunity to ask any questions that you may have at this stage. Shortlisted applicants will be invited to a face-to-face interview at our offices in Birmingham on Wednesday 1st April. What you will be doing: Lead on the collection, cleansing, and analysis of both qualitative and quantitative data from commissioned homelessness prevention projects. Prepare and present detailed monitoring reports to meet funder requirements, showing how the projects are achieving their goals and where improvements can be made. Review and improve existing project monitoring systems to ensure they are accurate, effective, and aligned with the needs of stakeholders. Build strong relationships with our commissioned delivery partners, providing practical support to assist with accurate reporting and resolving any issues in a timely manner. Support the Project Coordinator in developing case studies, focus groups, and interviews to measure the impact and effectiveness of commissioned projects. Help to design and track KPIs and outcomes that measure the impact of homelessness prevention efforts. What's Essential: Skilled at working autonomously, managing your time and workload to meet deadlines in a fast-paced, ever-evolving environment. Experienced in managing and analysing large and complex data sets, with advanced skills in tools like PowerBi, and Excel. Skilled at presenting data clearly and working with various stakeholders to guide and support effective reporting. Experienced in using and developing management information systems or databases. Have an understanding about the issues surrounding homelessness and prevention strategies, with a strong desire to contribute to meaningful change. Highly organised and meticulous in your approach, ensuring that all data is accurate and reports are clear and actionable. Enjoy working collaboratively across teams and building relationships with external partners to achieve shared goals. A good standard of education, including Maths and English at GCSE or equivalent level. Location. The location for this role is Summer Lane, Birmingham with at least 2 days a week spent in the office. How to apply. Applying for a role with WMCA is straightforward. Follow these steps to get started. Create your Careers Account. Register with your name, email address, and a password. Build your Profile. Upload your CV to help populate your career and education details. Write your Supporting Statement. Make sure to address each of the required essential criteria. Submit your application. Do one final check and once complete, click submit. Anonymised Applications. Your uploaded CV won't be visible after submission. Our process is anonymised, and only the information in your profile is used for shortlisting. Be thorough in each section. It's your chance to showcase your skills and experience. Using Artificial Intelligence (AI) We cannot stop anyone from using AI to help write application content. Used right, it can be a great tool. If you choose to use AI, then use it as a helper rather than relying on it wholly to write your application. Applications that rely too heavily on AI may be rejected during shortlisting. For help on how to write a supporting statement, please visit the FAQs section of our careers site. Reasonable adjustments. If you have an accessibility need, disability, or condition that means you might require changes to the application or recruitment process, please get in touch with our Recruitment Team ( ). Salary and benefits. We advertise salary ranges, with new appointments typically starting at the lowest salary point. In exceptional cases, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered. We offer a comprehensive benefits package that includes: Local Government Pension Scheme (one of the most generous pension schemes in the UK). Shared Cost Additional Voluntary Contribution scheme where you can build an additional pot of money alongside your pension with contributions exempt from Income Tax and National Insurance contributions (NICs). 28 days paid annual leave (with an option to purchase more) + Statutory days. EV car benefit scheme Healthcare plans. Discounted gym membership, will writing, and mortgage advice. An option to buy a bicycle, including e-bikes and adapted pedal cycles, at a discounted rate. 3 days of paid leave each year to volunteer. Interest-free financing through SmartTech to buy the latest technology Discounted shopping with over 2,000 big-name retailers, and more. You can now also obtain a Costco membership through the WMCA. Boundless unlocks unlimited entry to top-rated UK attractions and loads of extra benefits and discounts. Eye Care Scheme, offering a free eye test and a financial contribution towards your glasses. For more information, please visit the benefits page on our career site. Why join WMCA? WMCA is laser-focused on improving the West Midlands, bringing economic growth, jobs, homes, and better journeys to the region. We target local needs where it matters most, ensuring everyone has a job that pays well and has access to safe and affordable places they can call home. We put people and place at the heart of everything we do, working hand in hand with our partners to direct funding where it's needed most. What you do, really matters. Your expertise will help make a big difference, improving people's lives, every day. Our Values. Our behaviours sit at the heart of our values, helping to shape how we work together as WMCA employees and setting clear expectations. Collaborative: Team Focused - working as part of team, managing and leading Service Driven - customer, resident and partner focused Driven: Empowered and Accountable - taking ownership and leading when needed Performance Focused - being ambitious and going the extra mile Inclusive: One Organisation Mindset - believe in each others expertise Open and Honest Communication - we do what we say we are going to do Innovative: Forward Thinking - embrace change and open to new possibilities Problem Solving - go for clear and simple whenever possible Creating an inclusive workplace. WMCA holds diversity accreditations, such as the RACE Code Quality Mark, Armed Forces Covenant (Gold status) and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We're a Disability Confident Employer with 'Leader' status, committed to interviewing applicants with disabilities who meet all the essential role criteria. We are also proud to be a Ban the Box employer, which means we do not ask about criminal convictions at the initial application stage, and will only ask after an offer is made as part of our onboarding checks, which helps us remove barriers for people with past convictions and supporting fair opportunities for all. We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould. We gladly consider part-time, flexible, and job share arrangements . click apply for full job details

Excellent opportunity for an experienced Heating Service Manager to join a well-established company based in Widnes Salary: £50,000 Per Annum + £5k car allowance Job Type: Full Time / Permanent Hours of work: Monday to Friday 08:00 - 17:00 - Office Based About The Company Head quartered in Widnes Cheshire; this Heating & Boiler Services company is seeking an experienced Heating Service Manager to be part of a team in the commercial and industrial sector. An excellent opportunity to join a progressive company that can offer an advanced career progression and development prospects. This role would suit somebody with a strong desire to be a part of the continued success of an organisation. There is also the opportunity to benefit from a generous salary and benefits package Essential Requirements: The successful candidate will be able to demonstrate a proven track record in a similar role with: Extensive experience as a Commercial Heating Service Manager / Engineer Relevant Commercial Heating & Gas Qualifications Current CSCS Skill Card Extensive experience working in the Commercial Heating & Boiler industry Excellent IT software skills in reporting and analysis. (Big Change software experience would be desirable). Clean, full driving license Duties Within the Role: Leading the company's service team under the guidance of the Managing Director Work with Operations team and manage 4/5 Commercial Gas Service Engineers (To be expanded with business development) People Manage the Commercial Gas Enginners Co-ordinate daily engineer activities: PPMs, remedial works and call-outs Technical support for engineers and coordinators Price remedial works Generate work from existing client database as well as developing new customer base. Maintaining & adhering to any client procedures Maintaining professional relationships with clients at all times Enforcing & adhering to policies & procedures without exception Enforcing & adhering to governing regulations without exception Required Knowledge & Experience: Relevant Commercial Gas Qualifications Current CSCS Skill Card Extensive experience as a Commercial Gas Service Manager/Engineer People management experience Clean full UK driving licence Salary & Package: £50,000 Per Annum Car Allowance - £5k Potential Bonus Pension - 3% Company contribution and 5% employee. 25 Days Holiday & 8 Bank Holidays Additional Benefits : Christmas shutdown (additional 3 days leave) Private medical cash plan If you are a motivated individual who enjoys working in a fast-paced environment, we encourage you to apply for this position. We offer competitive pay, opportunities for growth, and a supportive team environment. Join the team today! The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.

Engineering Customer Support Cosby, Leicestershire based Check these questions out! If you say yes to one or more of them, then this could be the role for you! Are you a Powered Access Engineer and want to use your technical and engineering knowledge in a warmer environment? Are you someone who works in the automotive, fleet, construction plant or other engineering related industry within a technical helpline, customer service, administrative role and you fancy a change? Do you know a bit about engineering and think that you might be able to provide advice and guidance to customers and colleagues? Based from Cosby depot, we are looking for Technical Support Coordinator to join us. In this role you will be part of a small Technical team who take calls from our internal and external customers acting as a first response to any queries regarding our machines. As a Technical Support Coordinator, you'll love to help and resolve problems as you'll deal with a variety of people on the phone during the day covering a variety of issues. They might need some guidance and support using one of our machines or there might be a technical issue with the machine - whatever the query, you will be responsible for providing helpful advice and guidance in a positive manner ensuring that the problem is resolved efficiently. This role is based at our Cosby, Leicestershire depot and the hours are Monday - Friday 8am - 5.30pm. In reward we can offer a competitive salary, 25 days holiday + bank holidays, Westfield healthcare, Life assurance at x2 contractual salary, auto enrolment pension and access to retail discounts through our Lifestyle portal. About you: - Based commutable to our office, with possible occasional visits to depot network and service providers. Demonstrable mechanical engineering knowledge (motor/fleet/automotive industry, powered access, construction). Demonstrable problem solving skills and an ability to find solutions under pressure. Credible communicator, oral and written, with an empathetic approach to customer service. Competent IT skills - MS Excel and Outlook with the ability to learn and operate internal systems. Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need. At Nationwide Platforms, your safety is absolutely our priority. Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON , a range of pioneering Material Handling Attachments (MHAs), and the SkySentry control and monitoring system. At Nationwide Platforms, we are dedicated to fostering a diverse, equitable, and inclusive workplace. We recognise that a variety of perspectives, experiences, and backgrounds is crucial to our success in the Powered Access industry. Our commitment is to ensure that every employee feels respected, valued, and supported in their work environment JBRP1_UKTJ

Head of Event Operations £70,000 - £80,000 Base + up to 15% Bonus Hybrid London Leading international events business seeks a highly talented Head of Operations to join their team working across their leading expo business. The Head of Operations will be an experienced manager coaching and developing Operations Managers and Operations Coordinators in the delivery of their allocated events as well as planning their own events. They will be responsible for overseeing and executing their portfolio of events within an industry leading portfolio and will have complete operational management, including full budgetary control whilst maximising portfolio profitability. Role Responsibilities : Head of Operations Team Related Develop a high-performance culture by championing best practices and professional development Building a 'one team' ethos for all levels of the operational functions so that there is an expansion of career development, succession planning and opportunities across the teams as well as sharing of skills and best practice Ensuring the team deliver a first-class service for each client Manage and develop direct reports using KPIs to track performance Recruiting and training new members of the team Portfolio & Event Related Responsible for portfolio event delivery - with end-to-end accountability for operational management of all events including customer journeys and improving onsite experience Maximising the profitability, sustainability, and quality of each event through effective budget management Focusing on continuous improvement: learning from other events, customer feedback groups, industry technology Project managing events and control costs to deliver within budget Managing end-to-end delivery of events each year of varying size, format, and complexity across a range of geographies Responsible for risk and compliance at events - ensure security plans are adhered to and that each event has a full risk assessment Profile Required: Head of Operations An established track record of delivering international, large scale and complex events and awards in the B2B or B2C space managing both large scale exhibitions (150+ stands) and multi stream conferences globally Must have Expo experience - 1000 + Attendees Technical experience from floor plan creation, rigging, health & safety, introducing creative flair to networking experiences Demonstrable experience in collaborating successfully with partners ancillary to a large-scale event (could be the city, transport, party, or other partners) Extensive experience in team management/ line management experience for 4+ team members, able to demonstrate coaching and people development. Tangible examples of experience in implementing innovation and creativity for large scale international events over 6000+ people, 150+ stands, 120+, meeting rooms, 3+ conference stages. Experience in venue and supplier contracting and negotiation upwards of £2.5m Confident decision-making, thought leadership and a focus on finding solutions and achieving results by taking accountability and ownership of decisions made. Lipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.

A place to create moments that matter Location : Chesterton Court & Appleby Court (St Neots) onsite Salary : £29,580 per annum Contract Type : Permanent Hours : 35 hours per week, Monday - Friday 9am-5pm. Thousands of families across the country rely on them for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you ll be at the heart of their Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life s changes, to resolving challenges with empathy and professionalism, you ll be a trusted presence and a force for good. What You ll Do: • Be a visible, supportive presence in their schemes, building strong relationships with residents. • Work closely with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care. • Collaborate with internal teams and external partners to deliver joined-up support. • Escalate and take cases to court as a last resort, ensuring all other options have been explored first. Why This Role Matters: You won t just be managing housing - you ll be creating safe, supportive environments where people can thrive. Every day, you ll make a meaningful impact in someone s life. Salary The Specialist Housing Partner (Independent Living Housing Officer) salary is £29,580 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About you • Experience delivering housing management services within a specialist or generic housing context. • CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience • Strong understanding of anti-social behaviour management and rental income collection processes. • Proven ability to manage multiple tasks and meet performance targets independently and as part of a team. • Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders. • Knowledge of safeguarding practices within a housing context. • Regular business travel will be necessary to other Accent sites and off-site meetings as required. Successful candidates will undergo a DBS check. A place to build a future They have big ambitions. That means they need people who are driven to succeed and eager to grow. Here, you ll have the opportunity to learn new skills, thrive in their collaborative environment, and take your career in different directions. They also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because they believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. They also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met. Please don t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, our client does not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to their organisation and to your future, apply now. Recruitment Agencies: They work exclusively with partners on their preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-