Bank Switchboard Administrator

Bank Switchboard Operator Private Hospital Bank (Zero Hours) Ad Hoc Shifts St Mellons

This position is a zero-hour contract - offering shifts on a flexible, ad-hoc basis.

Shifts are offered on a flexible, as-needed basis to cover busy periods, sickness and annual leave. There are no guaranteed hours or minimum shifts each week.

This role would suit someone who:

• Is looking for flexible work around other commitments
• Is happy to pick up shifts as and when required
• Does not require fixed or guaranteed hours

About the Role

Our Patient Support Centre in St Mellons is recruiting a Bank Switchboard Operator to join the team on a zero-hours contract.

As the first point of contact for patients and healthcare professionals, you will manage all incoming and outgoing calls across multiple hospital sites, ensuring communication is handled professionally, efficiently and in line with hospital procedures.

You will play a key role in delivering excellent customer care and ensuring smooth communication across the organisation.

Duties and Responsibilities

• Operate the central switchboard system for multiple hospital sites
• Direct calls to appropriate staff and departments
• Handle telephone enquiries in a professional, efficient and consistent manner
• Escalate technical or telecom issues when required
• Initiate emergency call procedures (e.g. fire or major incident) when necessary

Who We're Looking For

• Excellent verbal communication skills
• Calm and focused under pressure
• Able to prioritise and multitask accurately
• Strong attention to detail
• IT literate and confident learning new systems
• Committed to confidentiality and data protection

Desirable:

• Previous switchboard or call centre experience
• Experience in a hospital setting
• Familiar with Microsoft Office (Word, Outlook, Excel)

Working Hours: Zero-Hour contract. Office is open Monday-Friday 8am-7pm, shifts within these times.

Benefits

• Bank colleagues are paid weekly
• We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave
• Save an average of 50 per month with our free onsite car park
• Access to Spire Healthcare pension
• Access to Blue Light Card discounts
• Smartspending discounts (in addition to Blue Light discounts) via 'Spire for You'
• Wellbeing Centre access via 'Spire for You'
• Free DBS
• Full induction, including mandatory training updates
• Opportunities for further training and progression into permanent posts
• Knowledge, support and guidance through your recruitment journey from Spire's specialist Resourcing Team

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

We commit to our employee's well-being through work life balance, on-going development, support and reward.

For us, it's more than just treating patients; it's about looking after people.

If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.