Assistant Vice President - Operations Business Risk & Controls

Operations Business Risk & Controls is responsible for overseeing the Bank's resilience programme, third parties management and executing operational risk management programme for 1LoD in line with the Bank's ongoing ERM project. As an Assistant Vice President - Operations Business Risk & Controls, you will be responsible for performing control testing and Quality Assurance reviews, providing feedback within the RCSA process and ensuring that the teams under Chief Operating Officer (COO) maintain adequate controls while staying informed of deficiencies or policy breaches. You will monitor and track issues from various channels, such as self-identified issues or internal audit findings to ensure timely remediation plans and action items, while preparing and validating accurate MI reports and risk assessments in accordance with bank procedures. This is a full time permanent position.

Key responsibilities

• Support the department to work with the front line operational support teams to execute 1LoD operational Risk Management programmes, including RCSA, KRI, Operation Risk Events (ORE) and external events
• Analyse any emerging trends, incidents and ORE with COO functions to help identify any underlying issues and assess potential risks or impact and establish appropriate solutions, remedial actions and controls
• Conduct control testing, including Quality Assurance testing and support the department to check teams in COO functions have adequate RCSA controls and escalate any deficiencies, policy breaches and overdue actions by working closely with the nominated operational risk co-ordinator for each team
• Liaise with relevant team in COO functions to monitor the progress of customer compliant cases to the highest standard of customer care and resolve the complaint satisfactorily in accordance with FCA and TFC principles
• Produce business statistics for team and department, including MI and KRI
• Verify the report and timely submit to Head Office, Management Team, Regulatory bodies and other relevant internal departments
• Coordinate various team/department tasks, support new projects and initiatives by proactively taking up new opportunities in learning and participation
• Responsible for the relevant testing, implementation and business requirements' preparation for new system

Requirements

• Degree educated in Finance, Economics, Accounting or other relevant subjects
• Solid experience in similar department or business stream within Financial Services industry, ideally in Banking
• Good knowledge and understanding of operational risk, mitigating risk and control frameworks
• Knowledge of corporate and retail banking products is preferable
• Excellent verbal and written communication skills
• Experience in people management is advantageous
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Team player
• Able to deliver operational risk and control changes within the timeframe
• Attention to detail

Having a presence in the UK for more than 90 years, Bank of China London Branch has been providing an excellent financial service to the market and maintain its competitive edge as an international bank operated in the UK. It has employees in over 33 countries, and it is one of the most internationalised overseas branch in the Bank of China Group. The Bank values the diversity of its employees and aims to create an inclusive environment where everyone can speak up and enjoy the equal opportunities to grow both personally and professionally.