About this Position Join us as a Manager CSX CoE Intercompany and get the opportunity to become a game changer to our team, working alongside professionals from diverse backgrounds to achieve common goals and drive organisational success. This is how you can dare to make an impact:
What you'll do
- Manage and develop a team acting as a single point of contact for Henkel affiliates, fostering a customer centric mindset.
- Oversee Intercompany order management, ensuring timely follow up and coordination with relevant stakeholders.
- Break down and implement Customer Experience (CSX) strategy within your scope, supporting organisational changes and projects.
- Collect and analyse customer feedback to identify trends and opportunities for improvement.
- Engage stakeholders through meetings, actions, and events to promote alignment and commitment.
- Monitor CRM data accuracy, track team budget, and report variances.
- Act as escalation point for complex service delivery issues, ensuring quality and minimising disruption.
- Collaborate closely with internal partners (CSX, CoE, GBS+, Supply Chain) to align priorities and deliver commitments.
- Drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction.
- Set and monitor team KPIs, manage performance, and support people development.