Responsive Repairs Planning Supervisor

Responsive Repairs Planning Supervisor - Kent - Council Client £42,000 per annum 37 hours per week Permanent Service Care Solutions are currently recruiting on behalf of a Local Authority in Kent for a Responsive Repairs Planning Supervisor to join their Housing Operations team on a permanent basis. This is an excellent opportunity for an experienced housing repairs professional to lead the back-office planning and scheduling function of a busy responsive repairs service. Overview of the role You will be responsible for managing the Repairs Team back-office functions, ensuring jobs are scheduled efficiently, monitored effectively, and delivered within required timescales and KPIs. The role will oversee work in progress, invoicing, contractor performance, damp & mould cases (including Awaab's Law compliance), disrepair case preparation, and digital system improvements. You will directly manage Customer Service Agents and administrative staff while working closely with the Operations Manager and Front Office Team Leader to ensure a smooth end-to-end repairs journey for residents. Responsibilities

• Lead and manage the responsive repairs back-office team
• Oversee scheduling, automation and manual planning functions
• Monitor KPIs, WIP and productivity trends
• Identify service improvements and implement solutions
• Manage contractor performance, hold review meetings and track KPIs
• Oversee damp & mould cases and ensure compliance with Awaab's Law
• Support disrepair case preparation and evidence gathering
• Ensure contractor invoices are validated and processed correctly
• Drive digital transformation and system improvements
• Produce performance reports for senior management

Requirements

• Proven experience within social housing responsive repairs
• Previous team leader / supervisory experience
• Strong understanding of repairs scheduling and WIP management
• Experience managing contractor performance
• Excellent analytical skills with strong Excel knowledge
• Experience using housing management systems (MRI, Orchard, Northgate or similar)
• Understanding of disrepair and damp & mould processes
• Knowledge of health & safety and contractor compliance

This is a permanent opportunity offering long-term stability within a forward-thinking Housing Service. Contact: James Glover at Service Care Solutions on or via email at