Customer Service Advisor

Customer Service Advisor - Temporary 6-month contract. Full time hours, Manchester based

Salary Full time - £23,500 + bonus scheme, 30 days holiday plus bank holidays.

8-hour shifts between 9am and 8pm

We have an exciting opportunity available for a keen and enthusiastic individual to join us as an Advisor within our multi-lingual Customer Care Team. You will be working as part of a fast paced and busy company, based in Manchester. As a growing business, this is an exciting chance to work in a thriving environment, supporting our customers day-to-day over the phone, by email and live chat. Full training provided.

Duties and responsibilities:

• Answering email enquiries via Zendesk
• Answering phone calls and dealing with phone enquiries
• Responding to live chat enquiries

Skills and experience required:

• Excellent written and verbal communication skills
• A friendly, patient, and positive approach to our customers and work
• Previous experience in customer service
• Computer literate & learns quickly.
• Proficient in Microsoft Excel and Word
• Flexible can-do attitude
• Language skills would be an advantage (multi-lingual)

About Suits Me

Suits Me is a leading fintech company providing inclusive banking solutions to over 300k UK-based customers. We are passionate about Consumer Duty, delivering exceptional service and making a positive impact in the lives of our customers which is why all our customer service team members are based in the UK and we offer support in multiple languages. We are currently experiencing strong growth and as such are looking to hire more exceptional customer service advisors.