Technical & Administration Supervisor

Technical & Administration Supervisor Trafford Park, Manchester Competitive Pay & Benefits

Northern Drives & Controls (NDC) is a specialist in the repair, refurbishment and servicing of industrial electronic equipment used across global manufacturing and automation sectors. We work with a wide range of electronic drives, inverters and industrial control systems, including legacy and obsolete models.

The Technical & Administration Supervisor Role:We are looking for a Technical & Administration Supervisor to support the Service Manager and ensure the smooth and efficient operation of our busy Service Centre. This is a varied position combining technical understanding, customer contact and operational coordination. Occasional work outside standard hours (08:00-16:30) may be required.

This role offers a clear progression path into senior leadership within the group once you have mastered the full scope of day-to-day operations.

Key Responsibilities of the Administration Supervisor:

• Handle incoming customer enquiries regarding collections, deliveries and job progress
• Place stock orders and source parts to meet engineer requirements
• Issue jobs and support engineering teams in the Service Manager's absence
• Maintain holiday records and assist with basic HR administration
• Monitor workshop throughput and support workflow scheduling
• Arrange courier collections and deliveries to meet tight timeframes
• Produce quotations within KPI targets and follow up to convert into repair orders
• Support customers visiting the branch for drop-offs and collections
• Oversee preparation of repaired items for dispatch

About You:

• Educated in a technical or engineering discipline; electronics repair/refurbishment experience is an advantage
• Strong organisational skills with the ability to work under pressure and independently
• Excellent communication skills with high accuracy in data entry
• Confident with IT systems; Google Workspace experience beneficial
• Customer-focused and able to build strong working relationships
• Able to travel internationally to group sites in Europe and the USA

What We Offer:

• Competitive salary and benefits, including 25 days holiday a year plus bank holidays.
• Contributory pension scheme.
• Opportunities for flexible working.
• Charity events - charity activities to raise funds and charity lunch meetings.
• Fully supplied work clothes and PPE where required.
• Employee Assistance Program and excellent working environment.
• PERKBOX.
• Free annual medical and flu vaccination.
• Established, specialist engineering company with strong market reputation
• Clear long-term career progression to senior leadership
• Varied, hands-on role combining technical and administrative responsibilities
• Supportive team environment with a focus on service quality and continuous improvement
• Free onsite car parking.

What's Next?

If you have the admin skills and knowledge of the engineering industry, we would love to hear from you. APPLY NOW for immediate consideration.