89 jobs found

Claims Manager (Senior, Technically Focused) An established and growing insurance broker is seeking an experienced Claims Manager to join the business in a newly made role. This senior, technically focused role is designed to take ownership of complex claims and significantly reduce the technical claims workload currently managed by the broking team. Responsibilities Manage high-value and complex financial lines claims, working closely with sophisticated, international clients, including those with exposure to US courts and global jurisdictions. Engage directly with clients and prospects across sectors such as fintech, medtech, and technology. Shape and evolve the future claims handling strategy as part of the company's strategic development. Build and lead a claims team as the function grows. Qualifications Strong technical claims experience, particularly within financial lines. Background from broking, insurer, or legal sectors is valued. Proven ability to manage complex claims and interact with international clients. Compensation & Working Arrangement Hybrid working pattern with two days per week in the office; salary range £55,000-£65,000, depending on experience. Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.

An excellent opportunity has arisen for an experienced and highly organised Personal Assistant / Administrative Assistant to provide dedicated support to a Managing Director within a professional services environment. This is a busy and varied role requiring exceptional organisational skills, discretion, and the ability to manage multiple priorities in a fast-paced setting. You will play a key role in supporting the MD while helping to ensure the smooth day-to-day running of the office. Key Responsibilities Providing full PA support to the Managing Director, including diary management, email handling, and correspondence Digital dictation (essential) amending renewal letters, schedules and drafting correspondence as required Prioritising and actioning client communications in line with company procedures Processing data, invoices, and premium payments (Acturis experience desirable) Supporting client account handling, including renewals, adjustments, and claims documentation Maintaining accurate electronic and paper files in line with company and FCA standards Overseeing reception duties and general office administration Assisting with event organisation, trade shows and company promotions Supporting general office management and administrative functions The Ideal Candidate Previous experience supporting a Director or Senior Manager Proven digital dictation experience (essential) Highly organised with strong attention to detail Excellent written and verbal communication skills Professional and confident manner with clients and colleagues Ability to prioritise workload and work independently Insurance or financial services experience (desirable) Strong IT skills including Microsoft Office What s on Offer 25 days annual leave (pro rata from start date) Optional pension scheme Company health scheme after 1 year of employment Competitive salary dependent on experience A varied role with long-term career potential Due to the high volume of applications Recruited UK receives, we will make every effort to respond with feedback, although this is not always possible. If you have not been contacted within 5 days, then unfortunately, you have not been successful on this occasion, but we may keep your details on file and contact you with future opportunities. If interested, please apply by sending us your most updated CV.

Pear Recruitment Senior Block Manager Winchmore Hill Salary - £40,000 Working Hours Monday-Friday 9am-6pm (offering hybrid working 2 days at home) Our client, based in Winchmore Hill, is seeking a motivated Senior Block Manager to join their established team, where you will be looking after a portfolio of around 25 blocks. Acting as a point of contact for residents and stakeholders delivering a high standard of customer service while ensuring operational, financial and legal responsibilities are met. Key Responsibilities Day-to-day management of a residential block property portfolio and residential landlords Acting as the main point of contact for leaseholders, residents, freeholders, contractors, managing agents, landlords and tenants Overseeing service charge budgets, expenditure, and financial reporting Instructing, managing, and monitoring contractors and suppliers Arranging and overseeing maintenance, repairs, major works Arrange for contractor quotes and forward same to clients Process contractor invoices Ensuring properties comply with relevant UK legislation and health & safety requirements Preparing and issuing service charge demands and year-end accounts Companies House Filings Completing LEP enquiry forms Dealing with Leaseholder consents, assignments and other matters. Conducting site inspections Managing insurance claims and policy renewals Deal with tenancy renewals. About You Previous experience inblock management and/or residential property managementessential Good working knowledge of UK leasehold legislation and property compliance requirements Strong organisational and time management skills Confident communicator with excellent customer service skills Ability to manage a varied workload and prioritise effectively Competent with property management software If you are interested in this Senior Block Manager position and would like to know more, please email your CV or telephone us on a strictly private and confidential basis for an informal discussion. Due to the number of applications we receive, we are unfortunately unable to respond to each applicant individually. If you do not hear from us within 7 days, you may assume you have not been selected at this time - but please do apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment. Recommend a friend - Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information. Confidentiality All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client. JBRP1_UKTJ

Principal Accountant (Public Sector) Position: Principal Accountant Contract: Permanent Salary: 44,000 - 46,000 Organisation We're partnering with a well-established public sector organisation with a strong focus on delivering essential services to its community. They are investing in their finance function and are looking to appoint a Principal Accountant to strengthen core financial management, statutory reporting, and business support. The Role Reporting into a Finance Manager and working closely with senior finance colleagues, you'll support the delivery of high-quality financial services, ensuring robust financial systems, accurate reporting, and strong support to budget holders. Key Responsibilities Manage capital and revenue budgets, ensuring accuracy, deadlines, and strong financial controls Support year-end processes and production of the annual Statement of Accounts Advise budget managers on financial matters, service changes, and regulations Prepare statutory returns and grant claims in line with requirements Ensure regulatory compliance, improve finance processes, and collaborate across teams (including deputising when needed) About You (Essential) Strong experience in financial management, budgeting, and reporting (public sector environment preferred) Solid understanding of compliance, controls, and maintaining auditable records Able to manage multiple priorities and deliver to deadlines Confident communicator, able to support and advise non-finance stakeholders Desirable CCAB (or equivalent) qualification (or working towards) Experience supporting or leading year-end closure / Statement of Accounts processes Understanding of local government/public sector accounting requirements

Locations : London Lisbon Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Global Benefits Manager, you will support the delivery and continuous improvement of BCG's employee benefits programs across multiple regions. The role focuses on the operational, analytical, and coordination aspects of insured benefits, including health, life, disability, and business travel accident coverage. You will contribute to consistent, compliant, and employee-focused benefits solutions by working closely with the Global Benefits Centre of Expertise. You will partner with colleagues across HR, Finance, Procurement, and external vendors to support renewals, analyze benefits data, and improve processes. Your work will help ensure benefits programs remain competitive, well-governed, and aligned with BCG's broader people strategy. Support the ongoing management and periodic review of insured benefits programs across regions Conduct benefits benchmarking and cost analysis to inform plan design and renewal decisions Assist with the review of insurance contracts and plan documentation, focusing on value, risk, and clarity Coordinate with brokers and insurers during renewals, ensuring accurate data submission and analysis Analyze claims and utilization data to identify trends and support health and wellbeing initiatives Partner with regional and local HR and Finance teams on benefits administration, cost questions, and issue resolution Contribute analytical and operational input to global and regional benefits initiatives Support the use and optimization of the MyBenefits platform through testing, content updates, and feedback Identify opportunities to streamline processes and standardize benefits documentation across countries Help ensure alignment with global governance standards and local regulatory requirements What You'll Bring Six or more years of experience in benefits management, broking, or benefits consulting Working knowledge of insured employee benefits and insurance market practices Experience reviewing plan documents and working with brokers or insurers Strong analytical skills, including Excel-based analysis and PowerPoint presentations Comfort working in a global, matrixed environment with multiple stakeholders Exposure to digital benefits platforms and interest in technology-enabled solutions Additional language capability is a plus Who You'll Work With The Global Benefits COE team to support more senior COE team members, contribute insights and drive shared goals. Benefits brokers and vendors to coordinate plan updates and issue resolution. Global, regional, and local HR and Finance teams on implementation and problem-solving. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Quantity Surveyor At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7. Reporting into the Senior Quantity Surveyor, the Quantity Surveyor will work on several exciting projects within our Highways division, with responsibility for managing all aspects of project cost control from tender to final account. This is a hybrid working role, with ad-hoc travel required to our Warwick HQ or Quinton office on occasion. What you'll do: Preparing and ensuring (i) monthly client applications for payment are issued in accordance with the contract and (ii) timely certification and payment by the client. Administration of contracts (with support from commercial) Reporting monthly on cost/value reconciliation Support the project manager in the preparation of claims for delay and associated quantum. Working with the project manager to prepare and present the monthly contract review to senior management team. Payment and commercial management of Suppliers/Sub-Contractors Ensuring compliance with company policies and procedures, health and safety regulations, and quality standards Who you are: You will have experience in a QS or Commercial focused role in a similar industry, with excellent stakeholder management, reporting and communication skills. Key Requirements: Demonstrable Quantity Surveying or Commercial focused experience within a similar industry Commercial awareness including in-depth working knowledge of NEC3 and NEC4 forms of contract Preparation and management of CVRs, cost forecasts, and cash flow Confident administration of Early Warnings and Compensation Events Experience managing variations, claims, and change control Competent in the use of Microsoft office What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 34 days holiday, including public holidays, plus the option to buy or sell five days each year. Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme Learn more about Telent: Click here for Telent Video!

Finance Manager Manufacturing Finalist or Qualified Accountant (ACA / ACCA / CIMA) North Nottinghamshire £50-60k + Benefits We re supporting a high growth manufacturing business with the appointment of a Finance Manager. This is a commercially focused finance role sitting close to operations, production and the Finance Director. This is a hands-on, site based position with real influence: owning the numbers, improving visibility around margins and working capital, and supporting confident decision making at both site and group level. The Opportunity Ideally suited to a Management Accountant or Finance Manager with experience operating in the manufacturing sector already. You ll lead month end reporting, job costing and margin analysis, while partnering closely with operational and commercial teams to drive performance and insight. It s well suited to a qualified (Or nearly qualified) accountant who enjoys being embedded in the business, not just reporting the numbers, but explaining them, challenging them, and improving the processes behind them. Key Responsibilities Full ownership of month-end and year-end close for the manufacturing division Preparation of monthly management accounts, including variance analysis and commentary Ownership of job costing, WIP and gross margin reporting Balance sheet control, including fixed assets, accruals, prepayments and reconciliations Accurate inventory valuation reporting Budgeting and forecasting for the manufacturing division Oversight of statutory compliance including VAT, PAYE, CIS, R&D claims and corporation tax Partnering with operations to assess contract profitability and pricing Development and monitoring of KPIs aligned to operational and financial performance Support ERP and finance system improvements to enhance reporting accuracy and efficiency Liaison with auditors, advisors and external stakeholders About You We are keen to talk to Qualified Management Accountants or Finance Manager level individuals with experience in a manufacturing environment. You will enjoy partnering with the wider business where you can truly add value. A strong background in management reporting, job costing and margin analysis, well developed Excel skills and experience of using ERP / finance systems are all important technical skills. Interpersonally you will be comfortable engaging with operations and senior stakeholders and have a proactive mindset with a focus on continuous improvement

Title: Block Manager Location: Hampshire Portfolio: London Hybrid working: 3/4 days from home 1/2 day in the office Salary: £40,000 - £55,000 + DOE Introduction We are a company that puts our people first, it's all about "we" not "I". Our culture values teamwork, learning, and celebrating successes together. We support flexibility with up to 3-4 days of remote work to help achieve work life balance. If you seek a company that cares, with great team culture, keep reading Who should apply for this role? Passionate, results driven, friendly property professionals. What will joining this company do for you? Support with industry qualifications Mentoring from senior team members Assistant support Supportive & collaborative working environment Attendance of industry events Working with a relaxed, small team that is growing Private healthcare after 2 years Work laptop and work phone Paid travel to sites by mileage or trains Hybrid working 3/4 days from home Importance of reputation for both business and people Job Purpose To efficiently manage a property portfolio, offering outstanding customer service to all clients. Maintain asset value in line with resident requests and financial position. Manage the portfolio in accordance with RICS Codes of Practice, ARMA rules and landlord and tenant legislation. Geographical Spread London Portfolio with a Southampton office. Site visits to London as and when needed, normally around once every other week. Portfolio Type Mixed portfolio with new builds, conversions, developers, and purpose builds - 300 units with smaller blocks and some up to 70 units. Key Responsibilities Ensure the smooth running of your portfolio Proactively manage your portfolio in accordance with the management agreement and terms of the lease Management of all contractors Drafting and serving S20 notices for major works Project management of major works Co ordinate, chair and attend AGMs Draft and prepare agenda/minutes for board meetings Correspond with residents, developers, RMCs Encourage a harmonious relationship between all parties Deal with conflict resolution Management of on site staff Service charge budgeting & ground rent collection Approval of invoices for payment Ensure all properties are insured, handle claims, renewals and enquiries regarding the policy Ensure lease terms are adhered to and handle any breaches Respond to deed transfers / licence to alter / lease variations / lease extensions Regular site visits, checking health & safety/maintenance works required Technical Knowledge Required Landlord & Tenant Act 1985 Commonhold and Leasehold Reform Act 2002 Health and Safety at Work etc. Act 1974 The Work at Height Regulations 2005 Person Specification Team Player Hands on and able to use own initiative Ability to communicate positively and effectively with a willingness to help others Passion to deal with and resolve problems relating to property Provide exemplary service to clients High level of discretion and diplomacy Resilient, able to work under pressure Minimum Requirements Block Management experience 3+ years minimum (in the role of a Block Manager) Managing own portfolio and ability to work from home independently Desirable Requirements ATPI qualified Full working knowledge of Service Charge budgets, Section 20 notices and relevant law/regulations (Landlord & Tenant Act 1985) Involvement in AGMs and carrying out site inspections Industry related qualifications such as IRPM / RICS / IOSH Contact Matty Stratton

Block Management Manager About the Business This role sits within a well-established regional firm with strong roots across the Midlands and a growing block management portfolio. The business has an excellent reputation across residential sales, lettings and commercial, with block management now a strategic growth area. The Role An experienced Block Management Manager to lead and develop a residential block portfolio, oversee compliance, and support junior property managers. This is a hands-on leadership role combining operational delivery, client relationship management and team development. You will manage your own portfolio while also improving systems, service standards and profitability across the block division. Key Responsibilities Portfolio Management Manage a portfolio of residential blocks and estates Prepare and manage service charge budgets (annual cycles) Conduct site inspections (typically quarterly) Ensure compliance with health & safety, fire risk and building safety regulations Manage insurance renewals and claims Financial Oversight Approve service charge expenditure Work alongside accounts on reconciliations and year-end packs Monitor arrears and oversee debt recovery processes Ensure client monies are handled in line with RICS guidance Client & Resident Liaison Act as primary point of contact for freeholders, RMCs and RTMs Chair and attend AGMs Manage complaints and complex resident issues Maintain strong contractor relationships Team Leadership Support and mentor junior property managers Implement process improvements Ensure KPIs and service standards are met Experience Required Block management experience Strong working knowledge of: Service charge budgeting Section 20 consultations Leasehold legislation Building safety compliance Experience managing RMC and RTM structures Confident chairing AGMs Highly organised with strong financial awareness Desirable: IRPM / TPI qualification (or working towards) RICS-accredited background Personal Attributes Commercially aware Calm under pressure Strong communicator Process-driven Professional and client-focused Why Join Established brand with strong regional reputation Growing block portfolio with development opportunity Clear progression pathway Supportive senior leadership Opportunity to shape and grow the block division

Highway Inspection Officer Rate of pay: 260 per day (umbrella) Location: Tinkers Lane Depot, Windsor, UK Job Type: Full-time temp until May with possible extension We are seeking a dedicated Highway Inspection Officer. This role is crucial for undertaking both planned and reactive safety inspections of the highway, ensuring the Council fulfils its duties in relation to the Highway Maintenance Management Plan (HMMP). The ideal candidate will control day-to-day activities regarding basic maintenance operations under the direction of the Senior Highway Inspection Officer, contributing to a safe public environment and adhering to the Highways Act and other relevant legislation. Day-to-day of the role: Conduct highway safety inspections as per the HMMP, including carriageways, footways, car parks, and more, ensuring accurate recording of safety and service defects. Respond to and investigate enquiries and complaints regarding Highway Services, aiming to reduce problems and improve the Council's service standard. Identify defects and organise necessary works within budget constraints, ensuring all actions comply with legal and organisational Health & Safety procedures. Maintain records using computerised systems like Confirm, QGIS, and Street Manager, ensuring data accuracy and supporting highway safety/asset management functions. Provide engineering knowledge and assistance to the team, the Council, and the public, solving problems and arranging corrective actions for basic safety maintenance of the highway's infrastructure. Check the quality of contractor work on site, ensuring compliance with health and safety standards and addressing any sub-standard work. Support the highway claims procedure by collecting information and evidence, and attend court as a witness when required. Manage and respond to emergency situations and keep updated with current legislation and good highway maintenance practices. Required Skills & Qualifications: Highway Safety Inspection C & G 6033 with Lantra skills card. Experience in carrying out Highway Inspections. GCSEs in Maths, English, Science, and Computer Skills; plus 2 A Levels or NVQ Level 3/ONC in a relevant subject or equivalent experience. Knowledge of Highway Law (Highways Act 1980), Health and Safety regulations, and codes of good practice. Ability to work with minimal supervision, prioritising a varying workload in a busy office environment. Desirable: Knowledge of Highway Asset Management good practice, traffic signs regulations, NRSWA, and Health & Safety. To apply for the Highway Inspection Officer position, please submit your CV detailing your relevant experience and qualifications .

About the Business Are you a qualified accountant looking to progress within a successful company that gives back? We have the fantastic opportunity for a Finance Business Partner to join a large and diverse business based in Bromsgrove . The company are very flexible in their working patterns with just 3 days in the office! Main Duties: As a Finance Business Partner, your main duties include: Prepare accurate monthly management accounts, ensuring correct accruals, prepayments and income/cost reporting. Maintain and reconcile trading balance sheet accounts. Present monthly financial performance to senior management, providing clear analysis against budget and forecast. Partner with Directors and operational managers to review performance, support budget holders and assess commercial, capital and investment proposals. Provide professional financial insight, challenge assumptions and support informed business decision-making. Lead the annual budgeting process in collaboration with operational teams and group finance. Analyse operational data to understand cost drivers and improve financial insight. Support continuous improvement of reporting structures, systems and processes. Oversee stock records, stocktakes and cost of sales calculations in line with relevant accounting and regulatory guidance. Ensure accurate HMRC reporting (including contractors and zero-hours staff), complete sector returns and submit Gift Aid claims. Ensure compliance with financial policies, statutory requirements and accounting standards. Location / Office / Culture With a hybrid split of 3 days in the Bromsgrove office, the business is super flexible in its working patterns. You will be joining a team known for its family feel and collaborative approach. Career progression and personal development is highly valued! What We Are Looking For The ideal candidate will have: ACA/ACCA/CIMA Qualified Excellent communication and interpersonal skills, with the ability to influence and partner with senior leaders and finance colleagues. Experience managing and monitoring annual budgets across multiple cost centres. Experience reviewing and improving processes, policies and ways of working to drive organisational benefit. Why Join the business Fantastic overall benefits Super CFO to learn from A company that operates in an Industry that contributes positives to society Generous holiday days About Us We are a local accountancy recruitment specialist. We appreciate that roles are often online for a long period of time. If you want to check if this role is still live or just want more details before applying, call us directly. Ref: VL66002

Senior Claims Manager Shrewsbury £35,000 per year Full Time, Permanent The role of Senior Claims Manager This is a pivotal position responsible for overseeing the full claims lifecycle from initial notification through to settlement. Working for a well-established insurance-focused organisation, you will lead claims operations across Commercial, Agricultural, and Personal Lines, ensuring efficiency, accuracy, and an exceptional level of client service. Responsibilities of the Senior Claims Manager - Manage and oversee the end-to-end claims process, ensuring timely and accurate resolution - Liaise with insurers, loss adjusters, solicitors, brokers, and clients to progress and settle claims - Supervise claims handlers, providing leadership, guidance, and performance oversight - Review claims for compliance, accuracy, and adherence to company procedures and regulations - Implement and improve policies and processes to enhance service delivery and operational efficiency The Candidate The successfully appointed Senior Claims Manager will have the following skills and abilities: - Proven experience within claims handling, including leadership or supervisory responsibility - Strong organisational, analytical, and communication skills with the ability to manage multiple priorities - Confident using Microsoft Office and claims management systems such as Acturis, with a detail-oriented approach Friendly Note: If this job is not for you but you are looking for a new opportunity, please contact us for a confidential discussion on your career. Additional skills and job titles: - Claims Management - Insurance Claims Handling - Client Relationship Management - Regulatory Compliance - Team Leadership - Process Improvement To Apply This vacancy is advertised by Travail Employment Group who are acting as an Employment Business. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful, a consultant will be in contact with you within the next 7 days. If you do not hear within the next 7 days, you have not been successful on this occasion. All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position. All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position.

THIS ROLE HAS NOW BEEN OFFERED AND ACCEPTED. Should you be looking for a similar role or needing a senior hire completed, please get in touch with Liam ReQuire are exclusively supporting a fast-growing, customer-centric financial services organisation as they look to appoint an outstanding Director of Operations. This is a newly created role at senior leadership level, a genuine opportunity to shape the operational future of a business that is scaling quickly and investing heavily in customer experience, regulatory excellence and operational capability. You will lead a broad operational remit across Operations, Claims, Complaints and Technical Advisory, supported by a highly capable leadership team. It's a role for someone who can balance strategic clarity with hands-on leadership, someone who thrives in an environment where pace, accountability and customer outcomes sit at the heart of every decision. The Opportunity This position gives you full ownership of the operational engine of the business. You'll set the strategy, elevate the customer journey across every touchpoint, and ensure the operation is robust, compliant and fit for scale. It's a chance to make a tangible impact on performance, culture, customer retention and long-term growth. Key Responsibilities Build and deliver a clear operational strategy aligned to growth ambitions and customer outcomes. Lead and develop managers across Operations, Claims, Complaints and Technical Advisory, embedding a high-performance culture. Drive a customer-first approach across all channels: email, chat, telephony and digital. Improve operational efficiency through data insight, customer feedback and continuous improvement initiatives. Maintain strong governance of claims and complaints processes in line with FCA, DISP and Consumer Duty expectations. Work closely with Compliance and Risk to ensure full regulatory adherence and audit readiness. Set and deliver operational OKRs spanning customer satisfaction, retention, claims efficiency and employee engagement. Provide clear performance reporting, risk insight and strategic recommendations to the Executive Team and Board. About You You'll be a seasoned operational leader with experience in complex, regulated environments - someone who can balance customer experience, commercial impact and regulatory discipline with ease. You'll be energised by scaling businesses, building capability and leading people through transformation. Essential Experience Senior operations leadership within an FCA regulated environment Strong knowledge of such FCA regulation, Consumer Duty and complaints management (DISP). Demonstrable success improving operational performance, CX and efficiency. Experience leading multi-channel customer operations. Strong communication and stakeholder influence at Executive/Board level. Familiarity with CRM platforms and operational technology optimisation. Personal Attributes Strategic yet pragmatic; able to move between vision and detail. Calm, decisive and solutions-orientated under pressure. Collaborative, emotionally intelligent leader who inspires and empowers. Customer and compliance first mindset. Passionate about improvement, innovation and delivering measurable results. This is a rare opportunity to lead a pivotal function within a business with a strong brand, a loyal customer base and ambitious growth plans. If you're an accomplished operations leader looking for a role where you can genuinely shape the future direction of an organisation, I'd be delighted to speak with you confidentially. Liam McConnell is available for a confidential conversation should this Senior role appeal to your current set of skills and career aspirations.