Estate Manager - Retail We are looking to recruit an Estates Manager to manage the Group's UK property portfolio (Circa 150 stores and 70 Residential units nationally). This will include leading on landlord and tenant, day to day estates, transactions, rating, property lease management and negotiations. You will be working with the Head of Property to develop a mid to long-term strategy for the business and be responsible for leading and negotiating Transactions (acquisitions and dispositions), Lease Renewals and Rent Reviews on an ongoing basis. You will also be expected to undertake an allocated amount of L&T jobs directly (only outsourcing to consultants where necessary). This role is responsible for managing Business Rates Liability for the company and working with other members of the team and external consultants, to lead negotiations on Dilapidation disputes. You will provide forecasting around costs associated with the estate and maximise opportunities for currently under-utilised space within the portfolio. You will work with and manage a Property Co-ordinator. Key Accountabilities & Responsibilities Managing Day to Day Property related Issues Manage Day to Day Landlord relationships Liaise with other Departments including Legal, Operations, Finance to ensure smooth running of Department Liaise with Maintenance Team to ensure that Building and Property Repairs are dealt with quickly, efficiently and Cost effective Liaise with professional teams, including solicitors, agents, and planning consultants whilst working with the wider property team Prepare and deliver reports for senior management including recommendations, detailed feasibility studies and strong financials Highlighting procedures and processes and providing solutions for the company to save costs and make long term profit. Manage the Commercial & Residential lettings About You You will have at least 5 year's general property experience, preferably within a retail and/or multi-site environment and be RICS Qualified. knowledge and experience of convenience retail sector Experienced at negotiating as a tenant to secure the best renewals of leases. Experienced at negotiating with tenants to secure the best returns on investment Excellent Project Management skills Previous experience of franchise operations would be a bonus. Experience of property acquisitions and estates management Contacts and standing in the Property sector Good commercial acumen and experience of financial responsibilities Extensive retail experience gained either at a client-side end user, retail developer or agency
Mar 02, 2026
Full time
Estate Manager - Retail We are looking to recruit an Estates Manager to manage the Group's UK property portfolio (Circa 150 stores and 70 Residential units nationally). This will include leading on landlord and tenant, day to day estates, transactions, rating, property lease management and negotiations. You will be working with the Head of Property to develop a mid to long-term strategy for the business and be responsible for leading and negotiating Transactions (acquisitions and dispositions), Lease Renewals and Rent Reviews on an ongoing basis. You will also be expected to undertake an allocated amount of L&T jobs directly (only outsourcing to consultants where necessary). This role is responsible for managing Business Rates Liability for the company and working with other members of the team and external consultants, to lead negotiations on Dilapidation disputes. You will provide forecasting around costs associated with the estate and maximise opportunities for currently under-utilised space within the portfolio. You will work with and manage a Property Co-ordinator. Key Accountabilities & Responsibilities Managing Day to Day Property related Issues Manage Day to Day Landlord relationships Liaise with other Departments including Legal, Operations, Finance to ensure smooth running of Department Liaise with Maintenance Team to ensure that Building and Property Repairs are dealt with quickly, efficiently and Cost effective Liaise with professional teams, including solicitors, agents, and planning consultants whilst working with the wider property team Prepare and deliver reports for senior management including recommendations, detailed feasibility studies and strong financials Highlighting procedures and processes and providing solutions for the company to save costs and make long term profit. Manage the Commercial & Residential lettings About You You will have at least 5 year's general property experience, preferably within a retail and/or multi-site environment and be RICS Qualified. knowledge and experience of convenience retail sector Experienced at negotiating as a tenant to secure the best renewals of leases. Experienced at negotiating with tenants to secure the best returns on investment Excellent Project Management skills Previous experience of franchise operations would be a bonus. Experience of property acquisitions and estates management Contacts and standing in the Property sector Good commercial acumen and experience of financial responsibilities Extensive retail experience gained either at a client-side end user, retail developer or agency
Lead FI Transaction Management - Director We are seeking a senior lending professional to join Transaction Management (TM) as Team Lead for our specialised lending activities to Financial Institutions. This role sits within the front office and covers Insurance Sector Finance, Funds Finance, and adjacent Private Markets driven opportunities. As Team Lead, you will operate in a player coach capacity-executing key transaction processes while guiding a team of experienced and junior bankers. You will work closely with client relationship managers, sector specialists, Credit Risk, Legal and Deal Execution to originate and execute lending transactions in a fast paced and dynamic environment. The role offers significant client exposure, responsibility across the full transaction lifecycle, and the opportunity to shape team capabilities and processes. Key Responsibilities Core Transaction Management Activities Prepare and process credit approval packages and supporting documentation. Build and review financial models, including sensitivity analyses. Run internal models (risk ratings, pricing) and coordinate with Risk Management. Support loan operations and ensure compliance with internal policies. Manage all aspects of deal closing including CPs and final documentation. Prepare marketing materials and lending analytics for clients. Review and negotiate term sheets. Analyse transaction structures and provide recommendations. Conduct business comparables, debt structure analysis and pricing reviews. Participate in client meetings, due diligence and transaction discussions. Ensure adherence to organisational policies across Risk, Legal and other functions. Identify and implement process improvements and efficiency opportunities. Team Lead Responsibilities Day to day leadership of the FI pillar within TM, including deal staffing and workflow oversight. Manage recruitment, performance appraisals, resource allocation and workload balancing. Oversee training and development of junior and mid level team members. Ensure consistently high quality output and policy compliance. Foster a cohesive, collaborative and inclusive team culture. Liaise with FI Sector colleagues on sector developments and opportunities. Drive idea generation for cross sell opportunities and client engagement. Oversee Greenlight memos, presentations and Risk Management discussions. Supervise internal modelling, pricing and risk appetite alignment. Partner with the Head of TM on strategic workstreams including outsourcing, process optimisation and operational enhancements. Qualifications Essential University degree in Finance, Economics, Accounting, Management, Engineering or related discipline. Desirable CFA designation. Experience & Knowledge Essential 8+ years of relevant banking experience at ING or a comparable international financial institution. Desirable Experience covering Financial Institutions (FI) clients. Personal Competencies Strong leadership and people development skills. Effective collaborator with an inclusive, cross cultural mindset. Demonstrated ability in both corporate and project finance loan origination and execution. Excellent credit skills and analytical capabilities; strong financial modelling understanding. Knowledge of debt capital markets. Confident communicator with strong presentation skills. Self motivated, resilient and able to manage multiple priorities in a deadline driven environment. High professional standards, strong work ethic and positive attitude.
Mar 01, 2026
Full time
Lead FI Transaction Management - Director We are seeking a senior lending professional to join Transaction Management (TM) as Team Lead for our specialised lending activities to Financial Institutions. This role sits within the front office and covers Insurance Sector Finance, Funds Finance, and adjacent Private Markets driven opportunities. As Team Lead, you will operate in a player coach capacity-executing key transaction processes while guiding a team of experienced and junior bankers. You will work closely with client relationship managers, sector specialists, Credit Risk, Legal and Deal Execution to originate and execute lending transactions in a fast paced and dynamic environment. The role offers significant client exposure, responsibility across the full transaction lifecycle, and the opportunity to shape team capabilities and processes. Key Responsibilities Core Transaction Management Activities Prepare and process credit approval packages and supporting documentation. Build and review financial models, including sensitivity analyses. Run internal models (risk ratings, pricing) and coordinate with Risk Management. Support loan operations and ensure compliance with internal policies. Manage all aspects of deal closing including CPs and final documentation. Prepare marketing materials and lending analytics for clients. Review and negotiate term sheets. Analyse transaction structures and provide recommendations. Conduct business comparables, debt structure analysis and pricing reviews. Participate in client meetings, due diligence and transaction discussions. Ensure adherence to organisational policies across Risk, Legal and other functions. Identify and implement process improvements and efficiency opportunities. Team Lead Responsibilities Day to day leadership of the FI pillar within TM, including deal staffing and workflow oversight. Manage recruitment, performance appraisals, resource allocation and workload balancing. Oversee training and development of junior and mid level team members. Ensure consistently high quality output and policy compliance. Foster a cohesive, collaborative and inclusive team culture. Liaise with FI Sector colleagues on sector developments and opportunities. Drive idea generation for cross sell opportunities and client engagement. Oversee Greenlight memos, presentations and Risk Management discussions. Supervise internal modelling, pricing and risk appetite alignment. Partner with the Head of TM on strategic workstreams including outsourcing, process optimisation and operational enhancements. Qualifications Essential University degree in Finance, Economics, Accounting, Management, Engineering or related discipline. Desirable CFA designation. Experience & Knowledge Essential 8+ years of relevant banking experience at ING or a comparable international financial institution. Desirable Experience covering Financial Institutions (FI) clients. Personal Competencies Strong leadership and people development skills. Effective collaborator with an inclusive, cross cultural mindset. Demonstrated ability in both corporate and project finance loan origination and execution. Excellent credit skills and analytical capabilities; strong financial modelling understanding. Knowledge of debt capital markets. Confident communicator with strong presentation skills. Self motivated, resilient and able to manage multiple priorities in a deadline driven environment. High professional standards, strong work ethic and positive attitude.
Site Name: UK - Hertfordshire - Stevenage Posted Date: Feb Are you looking to make a significant impact in a global organisation while driving innovation and delivering high-quality solutions? At GSK, we are committed to improving global health and empowering your career growth. We are currently seeking a Sr. Manager, R&D Procurement, Laboratory Services to join our Procurement team, supporting our R&D and QC laboratories across the globe. About the Role As the Sr. Manager, R&D Procurement, Laboratory Services, you will take ownership of sourcing and contract management for the Lab Services category, including instrument services, technical and general lab services, and lab tech. You will play a key role in developing and implementing category strategies, negotiating and executing contracts, and managing supplier relationships to ensure GSK's performance, quality, and financial objectives are met. In this role, you will collaborate with global teams across multiple countries, requiring high cultural awareness, and work closely with senior leadership to deliver procurement strategies that maximize supplier leverage while driving continuous improvements. You will also be responsible for identifying opportunities to streamline processes and generate significant value for GSK. Key Responsibilities Lead complex sourcing and category management activities for Lab Services within a global framework. Develop and implement category strategies aligned with GSK's strategic goals. Plan, negotiate, execute, interpret, and maintain contracts while managing ongoing supplier negotiations. Collaborate with stakeholders and senior leaders to ensure successful deployment of strategies globally and regionally. Champion sourcing group management processes and policies across functions. Ensure compliance with risk, regulatory, and quality requirements in all supplier interactions. Lead end-to-end procurement processes, driving continuous improvement, in-house vs. third-party vs. outsourcing strategies. Manage and monitor supplier relationships outside of the enterprise SRM structure for this category. Collaborate with other global procurement groups to identify synergies and optimize supplier relationships. Generate value in terms of quality, delivery, cost, and contribute significantly to GSK's goals. About You We are looking for a strategic thinker with strong problem-solving and analytical skills, excellent communication abilities, and the confidence to engage and challenge senior leaders. The ideal candidate will have a solid foundation in procurement, supply chain, business, or finance, along with experience in laboratory capabilities or scientific services provisions. You will be comfortable navigating complex global environments and possess a strong understanding of cultural differences in negotiations and supplier relationships. Qualifications and Experience Required Minimum: A university degree in Procurement, Supply Chain, Business, Finance, or related fields. Preferred: Master's degree in Procurement, Business, Finance, or a relevant scientific discipline. Relevant experience in procurement supporting laboratory capabilities or scientific services. Proven negotiation and contract management skills, with the ability to deliver quality, timely, and compliant agreements. Strong leadership and stakeholder management skills, including collaboration with senior leaders across R&D and Supply Chain. Exceptional communication skills, including English proficiency (written and oral); additional languages are a plus. Deep understanding of supplier capabilities, market trends, and business processes. Why GSK? At GSK, we are united by our mission to help people do more, feel better, and live longer. We foster a culture of innovation, collaboration, and inclusion, where you'll have the opportunity to grow and make a lasting impact on global health. As part of our Procurement team, you'll play a vital role in delivering solutions that improve lives while achieving GSK's strategic objectives. Ready to Apply? If you're excited by the prospect of joining an organisation that values your expertise, empowers your growth, and challenges you to deliver on a global scale, we want to hear from you. Apply today and help us transform the future of healthcare through innovative procurement strategies. Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people. GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us at where you can also request a call. Please note should your enquiry not relate to adjustments, we will not be able to support you through these channels. However, we have created a Recruitment FAQ guide. Click link where you will find answers to multiple questions we receive Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site. Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK's compliance to all federal and state US Transparency requirements. For more information, please visit
Feb 28, 2026
Full time
Site Name: UK - Hertfordshire - Stevenage Posted Date: Feb Are you looking to make a significant impact in a global organisation while driving innovation and delivering high-quality solutions? At GSK, we are committed to improving global health and empowering your career growth. We are currently seeking a Sr. Manager, R&D Procurement, Laboratory Services to join our Procurement team, supporting our R&D and QC laboratories across the globe. About the Role As the Sr. Manager, R&D Procurement, Laboratory Services, you will take ownership of sourcing and contract management for the Lab Services category, including instrument services, technical and general lab services, and lab tech. You will play a key role in developing and implementing category strategies, negotiating and executing contracts, and managing supplier relationships to ensure GSK's performance, quality, and financial objectives are met. In this role, you will collaborate with global teams across multiple countries, requiring high cultural awareness, and work closely with senior leadership to deliver procurement strategies that maximize supplier leverage while driving continuous improvements. You will also be responsible for identifying opportunities to streamline processes and generate significant value for GSK. Key Responsibilities Lead complex sourcing and category management activities for Lab Services within a global framework. Develop and implement category strategies aligned with GSK's strategic goals. Plan, negotiate, execute, interpret, and maintain contracts while managing ongoing supplier negotiations. Collaborate with stakeholders and senior leaders to ensure successful deployment of strategies globally and regionally. Champion sourcing group management processes and policies across functions. Ensure compliance with risk, regulatory, and quality requirements in all supplier interactions. Lead end-to-end procurement processes, driving continuous improvement, in-house vs. third-party vs. outsourcing strategies. Manage and monitor supplier relationships outside of the enterprise SRM structure for this category. Collaborate with other global procurement groups to identify synergies and optimize supplier relationships. Generate value in terms of quality, delivery, cost, and contribute significantly to GSK's goals. About You We are looking for a strategic thinker with strong problem-solving and analytical skills, excellent communication abilities, and the confidence to engage and challenge senior leaders. The ideal candidate will have a solid foundation in procurement, supply chain, business, or finance, along with experience in laboratory capabilities or scientific services provisions. You will be comfortable navigating complex global environments and possess a strong understanding of cultural differences in negotiations and supplier relationships. Qualifications and Experience Required Minimum: A university degree in Procurement, Supply Chain, Business, Finance, or related fields. Preferred: Master's degree in Procurement, Business, Finance, or a relevant scientific discipline. Relevant experience in procurement supporting laboratory capabilities or scientific services. Proven negotiation and contract management skills, with the ability to deliver quality, timely, and compliant agreements. Strong leadership and stakeholder management skills, including collaboration with senior leaders across R&D and Supply Chain. Exceptional communication skills, including English proficiency (written and oral); additional languages are a plus. Deep understanding of supplier capabilities, market trends, and business processes. Why GSK? At GSK, we are united by our mission to help people do more, feel better, and live longer. We foster a culture of innovation, collaboration, and inclusion, where you'll have the opportunity to grow and make a lasting impact on global health. As part of our Procurement team, you'll play a vital role in delivering solutions that improve lives while achieving GSK's strategic objectives. Ready to Apply? If you're excited by the prospect of joining an organisation that values your expertise, empowers your growth, and challenges you to deliver on a global scale, we want to hear from you. Apply today and help us transform the future of healthcare through innovative procurement strategies. Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people. GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us at where you can also request a call. Please note should your enquiry not relate to adjustments, we will not be able to support you through these channels. However, we have created a Recruitment FAQ guide. Click link where you will find answers to multiple questions we receive Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site. Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK's compliance to all federal and state US Transparency requirements. For more information, please visit
About Us YouLend is the preferred global embedded financing platform for many of the world's leading e-commerce sites, tech companies and payment services providers such as Amazon, eBay, Shopify, Mollie, Dojo, Paysafe, Just Eat Takeaway and Takepayments. Our software platform and APIs enable our partners to offer flexible financing products, in their desired branding, to their merchant base. With YouLend's AI-driven credit risk assessment solutions, more merchants and SMEs than ever can receive fast, flexible and affordable funding. We operate in 9+ geographies across the UK, EU and the US. We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys, and we are building the solutions that will power that future. The Role: The Regulatory Compliance Manager will be a key figure in ensuring YouLend maintains a robust regulatory compliance framework. Reporting directly to the Head of Regulatory Compliance this role will focus on enhancing compliance processes, monitoring regulatory risks, and ensuring adherence to FCA, EU, and global standards as we pursue additional regulatory authorisations. This role offers an exciting opportunity for an experienced compliance professional to play a pivotal role in helping to shape our regulatory compliance framework and support YouLend with future expansion plans. Regulatory Compliance Framework - Contribute to the maturity of the regulatory compliance strategy and framework, ensuring there is a consistent and scalable approach to 'compliance' across training, policies, KRIs, testing, reporting. Compliance Monitoring - Support with the enhancement of the design and implementation of YouLend's Compliance Monitoring and Testing Programme including tracking and monitoring progress against the annual monitoring program and adapting it to the changing regulatory and business environment. Governance and Management Reporting - Raising the standards of management reporting and governance, assisting the Head of Regulatory Compliance with preparing updates to YouLend s Senior Management Team where necessary and embedding a governance framework that facilitates this. Horizon scanning - Through the identification, assessment, and ongoing monitoring of current and future regulatory risks, including gap analysis of new regulatory initiatives and guidance from the Youlend s regulators Advisory - Act as a trusted advisor to the business, providing guidance on regulatory topics and helping the business navigate complex compliance landscapes in the UK, EU, US and other jurisdictions. Regulatory Engagement - Support the Head of Regulatory Compliance with managing regulatory engagement, tracking and handling queries, audits, and ongoing communications with YouLend s Regulators. Regulatory Reporting - Lead regulatory reporting processes to ensure timely and accurate submissions to the FCA and other relevant authorities. Enterprise Risk Management - Support with the uplift of YouLend s Enterprise Risk Framework, working with risk owners across the business to develop and mature the identification, assessment and management of YouLend s enterprise risks. Essential Qualifications and Experience : A minimum of 5+ years experience in a regulatory compliance role ideally within the financial services industry, payment institution, electronic money institution or a similar regulated entity. Strong experience in Payments Services Regulations (PSRs). Demonstrable experience of supporting the implementation of compliance frameworks, particularly for FCA-regulated entities. Experience leading regulatory reporting processes and stepping in to act as a liaison with regulators such as the FCA is a strong plus. Familiarity with EU regulatory regimes and experience supporting applications for new regulatory authorizations is a strong plus. Experience working in B2B financing or corporate lending is desirable. Skills Strong knowledge of FCA regulatory requirements, including the FCA Handbook. Proven ability to assess and manage regulatory risks, with experience in conducting thematic reviews and compliance monitoring. Expertise in key compliance themes such as governance, complaints handling, safeguarding, product governance and outsourcing, and in depth understanding of risk mitigation frameworks. Exceptional analytical skills, including conducting gap analyses to address new regulatory initiatives and guidance. Strong written and verbal communication skills, with experience preparing high-quality reviews, assessments, and reports for senior stakeholders and regulators. Why join YouLend? Award-Winning Workplace:YouLend has been recognised as one of the "Best Places to Work 2024" by the Sunday Times for being a supportive, diverse, and rewarding workplace. Award-Winning Fintech: YouLend has been recognised as a "Top 250 Fintech Worldwide" company by CNBC. We offer comprehensive benefits package that includes: Stock Options Private Medical insurance via Vitality and Bupa Dental EAP with Health Assured Enhanced Maternity and Paternity Leave Modern and sophisticated office space in Central London Free Gym in office building in Holborn Subsidised Lunch via Feedr Deliveroo Allowance if working late in office Monthly in office Masseuse Team and Company Socials Football Power League At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.
Feb 27, 2026
Full time
About Us YouLend is the preferred global embedded financing platform for many of the world's leading e-commerce sites, tech companies and payment services providers such as Amazon, eBay, Shopify, Mollie, Dojo, Paysafe, Just Eat Takeaway and Takepayments. Our software platform and APIs enable our partners to offer flexible financing products, in their desired branding, to their merchant base. With YouLend's AI-driven credit risk assessment solutions, more merchants and SMEs than ever can receive fast, flexible and affordable funding. We operate in 9+ geographies across the UK, EU and the US. We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys, and we are building the solutions that will power that future. The Role: The Regulatory Compliance Manager will be a key figure in ensuring YouLend maintains a robust regulatory compliance framework. Reporting directly to the Head of Regulatory Compliance this role will focus on enhancing compliance processes, monitoring regulatory risks, and ensuring adherence to FCA, EU, and global standards as we pursue additional regulatory authorisations. This role offers an exciting opportunity for an experienced compliance professional to play a pivotal role in helping to shape our regulatory compliance framework and support YouLend with future expansion plans. Regulatory Compliance Framework - Contribute to the maturity of the regulatory compliance strategy and framework, ensuring there is a consistent and scalable approach to 'compliance' across training, policies, KRIs, testing, reporting. Compliance Monitoring - Support with the enhancement of the design and implementation of YouLend's Compliance Monitoring and Testing Programme including tracking and monitoring progress against the annual monitoring program and adapting it to the changing regulatory and business environment. Governance and Management Reporting - Raising the standards of management reporting and governance, assisting the Head of Regulatory Compliance with preparing updates to YouLend s Senior Management Team where necessary and embedding a governance framework that facilitates this. Horizon scanning - Through the identification, assessment, and ongoing monitoring of current and future regulatory risks, including gap analysis of new regulatory initiatives and guidance from the Youlend s regulators Advisory - Act as a trusted advisor to the business, providing guidance on regulatory topics and helping the business navigate complex compliance landscapes in the UK, EU, US and other jurisdictions. Regulatory Engagement - Support the Head of Regulatory Compliance with managing regulatory engagement, tracking and handling queries, audits, and ongoing communications with YouLend s Regulators. Regulatory Reporting - Lead regulatory reporting processes to ensure timely and accurate submissions to the FCA and other relevant authorities. Enterprise Risk Management - Support with the uplift of YouLend s Enterprise Risk Framework, working with risk owners across the business to develop and mature the identification, assessment and management of YouLend s enterprise risks. Essential Qualifications and Experience : A minimum of 5+ years experience in a regulatory compliance role ideally within the financial services industry, payment institution, electronic money institution or a similar regulated entity. Strong experience in Payments Services Regulations (PSRs). Demonstrable experience of supporting the implementation of compliance frameworks, particularly for FCA-regulated entities. Experience leading regulatory reporting processes and stepping in to act as a liaison with regulators such as the FCA is a strong plus. Familiarity with EU regulatory regimes and experience supporting applications for new regulatory authorizations is a strong plus. Experience working in B2B financing or corporate lending is desirable. Skills Strong knowledge of FCA regulatory requirements, including the FCA Handbook. Proven ability to assess and manage regulatory risks, with experience in conducting thematic reviews and compliance monitoring. Expertise in key compliance themes such as governance, complaints handling, safeguarding, product governance and outsourcing, and in depth understanding of risk mitigation frameworks. Exceptional analytical skills, including conducting gap analyses to address new regulatory initiatives and guidance. Strong written and verbal communication skills, with experience preparing high-quality reviews, assessments, and reports for senior stakeholders and regulators. Why join YouLend? Award-Winning Workplace:YouLend has been recognised as one of the "Best Places to Work 2024" by the Sunday Times for being a supportive, diverse, and rewarding workplace. Award-Winning Fintech: YouLend has been recognised as a "Top 250 Fintech Worldwide" company by CNBC. We offer comprehensive benefits package that includes: Stock Options Private Medical insurance via Vitality and Bupa Dental EAP with Health Assured Enhanced Maternity and Paternity Leave Modern and sophisticated office space in Central London Free Gym in office building in Holborn Subsidised Lunch via Feedr Deliveroo Allowance if working late in office Monthly in office Masseuse Team and Company Socials Football Power League At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.
Daimler Trucks North America LLC
Milton Keynes, Buckinghamshire
Job Description - Financial Crime Executive and Deputy Money Laundering Reporting Officer (MER0003Z4D) Financial Crime Executive and Deputy Money Laundering Reporting Officer Group : Mercedes-Benz Group AG Description Job Title: Financial Crime Executive and Deputy Money Laundering Reporting Officer Closing Date: 3 March 2026 About us AtMercedes-Benz Financial Services, our employees are at the heart of our business. Our colleagues provide a range of financial solutions designed around the changing needs of our diverse customers. It doesn't matter the colour of your skin, the beliefs you value, the people you love or the tattoos you wear, we support you for being you. Through the doors of Mercedes-Benz Financial Services, you will find a passionate team working to support our customers and our colleagues. We ensure that everyone has an equal opportunity to learn and develop. We want to celebrate your individuality, embrace your personality and welcome you into our culture. It's the differences of our colleagues that enable us to thrive. We believe our backgrounds, skills and cultures contribute to our shared culture and help us deliver outstanding Customer Experience. Inclusion is the driving force behind our ethos. At MBFS, we are committed to being a Menopause Friendly Employer. We offer wellbeing support options and resources to assist if you are directly affected by the Menopause, or are supporting someone who is going through the Menopause. How you'll play your part In this role, you will act in the capacity of MBFS UK's Deputy Money Laundering Reporting Officer (DMLRO). This is a certified role as part of SM&CR and you will support MBFS UK's MLRO in advising and assisting senior management in complying with MBFS UK's obligations for: Anti-Money Laundering Counter Terrorist Financing Bribery and Corruption You will provide the day-to-day lead and subject matter expertise on matters relating to financial crime across financial services. The role will be MBFS UK's nominated Deputy Money Laundering Reporting Officer. To the extent necessary or required, you will provide similar services and support to the senior management within Mercedes-Benz Insurance Services UK (MBIS). You will have line management responsibility for MBFS UK's Financial Crime team. Main Accountabilities Create and manage a 2 nd Line of Defence financial crime risk control framework that identifies the relevant regulation for the regulated activity undertaken, including but not limited to appropriate policies and procedures. Instigate and maintain a regular MBFS AML Risk Assessment and oversee the implementation of any necessary remedial activity. Manage MBFS' day-to-day 2 nd Line of Defence AML control framework, including investigation of escalated AML suspicious activity reports and liaison with the National Crime Agency. Manage MBFS' Sanctions and PEP regimes, ensuring compliance with both UK legislation and internal Mercedes-Benz Mobility (MBM) AG AML policy. Liaise with key internal stakeholders, including but not limited to MBFS UK fraud prevention and sanction screening function. Provide the business with a proactive regulatory compliance advisory service on financial crime topics, including horizon scanning to ensure MBFS are well informed Produce regular financial crime management information for senior management, and MBM departments, to identify, measure, manage and control financial crime risk. Provide guidance on the requirements for periodic financial crime reporting and ensure information is sent to the regulators in a timely manner. Manage the agenda and ensure accurate minuting of the Financial Crime Committee, ensuring that key risks and issues are highlighted, discussed and followed up as appropriate. Deputise as Chair of the FCC in the absence of the MLRO. Devise, implement and maintain adequate systems, controls and procedures to ensure effective liaison with law enforcement partners e.g. NCA, NaVCIS and police forces, MBFS UK' regulator and trade association. Devise, implement and monitor financial crime controls for the identification and oversight of outsourcing arrangements by the business. Ensure effective AML/financial crime risk training is delivered across MBFS UK and MBIS UK. About you A detailed knowledge of the financial crime regulatory frameworks, including 2 nd line monitoring gained through extended practical experience and relevant qualifications. A thorough understanding of how the requirements of the UK's Money Laundering Regulations apply within the regulated financial services sector (preferably automotive lending). Knowledge of effective sanctions programmes in the UK's financial services sector. Knowledge of effective anti-bribery and corruption programmes in the UK's financial services sector. Experience of producing detailed management information and making recommendations to senior stakeholders. Excellent communication, presentation and influencing skills. Experience in devising and delivering an AML training programme. Ability to interact professionally with diverse groups, executives, managers, and subject matter experts. What's in it for you? We'll offer you a competitive salary and discretionary bonus structure. We also hope you'll love our products as much as we do, with access to our colleague car schemes. On top of that, you'll be able to join our pension scheme and you'll get a flexible benefit pot that can be used to find the benefits that are right for you. We're here to support you - we offer access to colleague wellbeing resources, including an Employee Assistance Programme, Mental Health First Aiders and the Inclusion Advocates as well as flexible opportunities to support work life balance. We'll also encourage your development, with the training and knowledge you need to reach your potential. Through the doors of Mercedes-Benz Financial Services, you'll find a passionate team working to put our customers first. We know that to keep this team motivated, we need to ensure that everyone has equal opportunity to learn and develop. We celebrate a culture of appreciation and respect, where everyone is valued for who they are. We believe our backgrounds, experiences and cultures contribute to our shared experience and shape who we are and what we do. The diversity of our colleagues reflects the diversity of our customers. This diversity is the driving force behind our ideas. What's next? When you apply, you'll be asked to complete a short online application where we'll ask that you include current CV. You'll also be asked some application questions, including your current salary information. The Mercedes-Benz recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom. Please be assured that we're here to support you throughout the recruitment process and beyond, and reasonable adjustments are available to any candidates who need them. We're also open to working flexibly and are happy to discuss flexible working options. We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us; we consider this an agreement to process your personal data in support of our recruitment and selection process. Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR. Your application data is held within our secure application tracking system called Taleo - you will be given access to a candidate zone in the system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. You can seek 'job alerts' once you are registered in Taleo and it's possible your details may be returned in searches we conduct for new positions and we may contact you by email to let you know about them. We limit the storage of your data to the necessary period. Contact us as for further information. If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Chief Officer of Corporate Data Protection for the Mercedes-Benz Group AG at the following address: Mercedes-Benz Group AG, HPC E600, 70546 Stuttgart, . Organization
Feb 27, 2026
Full time
Job Description - Financial Crime Executive and Deputy Money Laundering Reporting Officer (MER0003Z4D) Financial Crime Executive and Deputy Money Laundering Reporting Officer Group : Mercedes-Benz Group AG Description Job Title: Financial Crime Executive and Deputy Money Laundering Reporting Officer Closing Date: 3 March 2026 About us AtMercedes-Benz Financial Services, our employees are at the heart of our business. Our colleagues provide a range of financial solutions designed around the changing needs of our diverse customers. It doesn't matter the colour of your skin, the beliefs you value, the people you love or the tattoos you wear, we support you for being you. Through the doors of Mercedes-Benz Financial Services, you will find a passionate team working to support our customers and our colleagues. We ensure that everyone has an equal opportunity to learn and develop. We want to celebrate your individuality, embrace your personality and welcome you into our culture. It's the differences of our colleagues that enable us to thrive. We believe our backgrounds, skills and cultures contribute to our shared culture and help us deliver outstanding Customer Experience. Inclusion is the driving force behind our ethos. At MBFS, we are committed to being a Menopause Friendly Employer. We offer wellbeing support options and resources to assist if you are directly affected by the Menopause, or are supporting someone who is going through the Menopause. How you'll play your part In this role, you will act in the capacity of MBFS UK's Deputy Money Laundering Reporting Officer (DMLRO). This is a certified role as part of SM&CR and you will support MBFS UK's MLRO in advising and assisting senior management in complying with MBFS UK's obligations for: Anti-Money Laundering Counter Terrorist Financing Bribery and Corruption You will provide the day-to-day lead and subject matter expertise on matters relating to financial crime across financial services. The role will be MBFS UK's nominated Deputy Money Laundering Reporting Officer. To the extent necessary or required, you will provide similar services and support to the senior management within Mercedes-Benz Insurance Services UK (MBIS). You will have line management responsibility for MBFS UK's Financial Crime team. Main Accountabilities Create and manage a 2 nd Line of Defence financial crime risk control framework that identifies the relevant regulation for the regulated activity undertaken, including but not limited to appropriate policies and procedures. Instigate and maintain a regular MBFS AML Risk Assessment and oversee the implementation of any necessary remedial activity. Manage MBFS' day-to-day 2 nd Line of Defence AML control framework, including investigation of escalated AML suspicious activity reports and liaison with the National Crime Agency. Manage MBFS' Sanctions and PEP regimes, ensuring compliance with both UK legislation and internal Mercedes-Benz Mobility (MBM) AG AML policy. Liaise with key internal stakeholders, including but not limited to MBFS UK fraud prevention and sanction screening function. Provide the business with a proactive regulatory compliance advisory service on financial crime topics, including horizon scanning to ensure MBFS are well informed Produce regular financial crime management information for senior management, and MBM departments, to identify, measure, manage and control financial crime risk. Provide guidance on the requirements for periodic financial crime reporting and ensure information is sent to the regulators in a timely manner. Manage the agenda and ensure accurate minuting of the Financial Crime Committee, ensuring that key risks and issues are highlighted, discussed and followed up as appropriate. Deputise as Chair of the FCC in the absence of the MLRO. Devise, implement and maintain adequate systems, controls and procedures to ensure effective liaison with law enforcement partners e.g. NCA, NaVCIS and police forces, MBFS UK' regulator and trade association. Devise, implement and monitor financial crime controls for the identification and oversight of outsourcing arrangements by the business. Ensure effective AML/financial crime risk training is delivered across MBFS UK and MBIS UK. About you A detailed knowledge of the financial crime regulatory frameworks, including 2 nd line monitoring gained through extended practical experience and relevant qualifications. A thorough understanding of how the requirements of the UK's Money Laundering Regulations apply within the regulated financial services sector (preferably automotive lending). Knowledge of effective sanctions programmes in the UK's financial services sector. Knowledge of effective anti-bribery and corruption programmes in the UK's financial services sector. Experience of producing detailed management information and making recommendations to senior stakeholders. Excellent communication, presentation and influencing skills. Experience in devising and delivering an AML training programme. Ability to interact professionally with diverse groups, executives, managers, and subject matter experts. What's in it for you? We'll offer you a competitive salary and discretionary bonus structure. We also hope you'll love our products as much as we do, with access to our colleague car schemes. On top of that, you'll be able to join our pension scheme and you'll get a flexible benefit pot that can be used to find the benefits that are right for you. We're here to support you - we offer access to colleague wellbeing resources, including an Employee Assistance Programme, Mental Health First Aiders and the Inclusion Advocates as well as flexible opportunities to support work life balance. We'll also encourage your development, with the training and knowledge you need to reach your potential. Through the doors of Mercedes-Benz Financial Services, you'll find a passionate team working to put our customers first. We know that to keep this team motivated, we need to ensure that everyone has equal opportunity to learn and develop. We celebrate a culture of appreciation and respect, where everyone is valued for who they are. We believe our backgrounds, experiences and cultures contribute to our shared experience and shape who we are and what we do. The diversity of our colleagues reflects the diversity of our customers. This diversity is the driving force behind our ideas. What's next? When you apply, you'll be asked to complete a short online application where we'll ask that you include current CV. You'll also be asked some application questions, including your current salary information. The Mercedes-Benz recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom. Please be assured that we're here to support you throughout the recruitment process and beyond, and reasonable adjustments are available to any candidates who need them. We're also open to working flexibly and are happy to discuss flexible working options. We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us; we consider this an agreement to process your personal data in support of our recruitment and selection process. Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR. Your application data is held within our secure application tracking system called Taleo - you will be given access to a candidate zone in the system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. You can seek 'job alerts' once you are registered in Taleo and it's possible your details may be returned in searches we conduct for new positions and we may contact you by email to let you know about them. We limit the storage of your data to the necessary period. Contact us as for further information. If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Chief Officer of Corporate Data Protection for the Mercedes-Benz Group AG at the following address: Mercedes-Benz Group AG, HPC E600, 70546 Stuttgart, . Organization
Pricing - Senior Manager Owns and leads the overall financial modeling of multi-million-dollar real estate outsourcing pursuits, including org modeling, labor estimates, overhead, operating expense budgeting, fee analysis, benchmarking, and other financial analytics. Interacts with client through participation in introductory meetings pitches and contract negotiations. Supports the client relationship and business development activities with sector Sales & Client Solutions. What You'll Do Responsible for and has full ownership and leadership of price modeling, operating budgets, staffing models, and labor costs for mid to large scale real estate outsourcing pursuits. Contributes to the creation of a wide variety of customised, professional-quality materials for new pursuits and renewal contracts (most commonly written proposals, RFP responses, and graphical presentations) Leads and represents the Company in client-facing meetings for cultivation and business development efforts as required. Contributes to agendas of GWS Enterprise sector sales and leadership meetings. Manages collation of financial information from business lines and reporting in relation to the same as it pertains to new and renewal business. Develops strong working relationships with subject matter experts throughout the organization at the functional, account management and senior leader levels. Participates in process of key client plans and manage updates in partnership with finance. Coordinates, assigns, and oversees contributions from cross functional team members and subject matter experts involved in a business pursuit. Supports in implementing the client relationships internal communications plan to promote the sector initiatives, working with the Solution Excellence team as required. Mentors, coaches, and develops senior matrix team members, sharing expertise and raising commercial capability across the organisation. What You'll Need Bachelor's degree (BA/BS) from 4-year college or university required. MBA preferred. Minimum of 7 years of relevant experience, with the majority spent on commercial real estate and a proven track record in developing outsourcing solutions, pricing, and organizational development models. Background in finance, consulting, or analytics preferred. Ability to prepare analytics and reports in a pre-designed style and format. Ability to articulate commercial value in presentations. Requires in-depth knowledge of financial terms and principles. Create complex financial/business analysis and reports and review analysis prepared by others. Ability to analyse the most complex business/financial data and develop innovative solutions. Requires expert level analytical and quantitative skills. Experience working with large data sets and decipher multiple types of RFP models preferred. Why CBRE CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at (url removed). Our Values in Hiring At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.
Feb 27, 2026
Full time
Pricing - Senior Manager Owns and leads the overall financial modeling of multi-million-dollar real estate outsourcing pursuits, including org modeling, labor estimates, overhead, operating expense budgeting, fee analysis, benchmarking, and other financial analytics. Interacts with client through participation in introductory meetings pitches and contract negotiations. Supports the client relationship and business development activities with sector Sales & Client Solutions. What You'll Do Responsible for and has full ownership and leadership of price modeling, operating budgets, staffing models, and labor costs for mid to large scale real estate outsourcing pursuits. Contributes to the creation of a wide variety of customised, professional-quality materials for new pursuits and renewal contracts (most commonly written proposals, RFP responses, and graphical presentations) Leads and represents the Company in client-facing meetings for cultivation and business development efforts as required. Contributes to agendas of GWS Enterprise sector sales and leadership meetings. Manages collation of financial information from business lines and reporting in relation to the same as it pertains to new and renewal business. Develops strong working relationships with subject matter experts throughout the organization at the functional, account management and senior leader levels. Participates in process of key client plans and manage updates in partnership with finance. Coordinates, assigns, and oversees contributions from cross functional team members and subject matter experts involved in a business pursuit. Supports in implementing the client relationships internal communications plan to promote the sector initiatives, working with the Solution Excellence team as required. Mentors, coaches, and develops senior matrix team members, sharing expertise and raising commercial capability across the organisation. What You'll Need Bachelor's degree (BA/BS) from 4-year college or university required. MBA preferred. Minimum of 7 years of relevant experience, with the majority spent on commercial real estate and a proven track record in developing outsourcing solutions, pricing, and organizational development models. Background in finance, consulting, or analytics preferred. Ability to prepare analytics and reports in a pre-designed style and format. Ability to articulate commercial value in presentations. Requires in-depth knowledge of financial terms and principles. Create complex financial/business analysis and reports and review analysis prepared by others. Ability to analyse the most complex business/financial data and develop innovative solutions. Requires expert level analytical and quantitative skills. Experience working with large data sets and decipher multiple types of RFP models preferred. Why CBRE CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at (url removed). Our Values in Hiring At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.
The Company Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 340,000 employees as of January 2025. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. About Cognizant Consulting To be digital, companies today must have organizational velocity approaching speed of light while providing individualized offerings that result in fanatical levels of customer satisfaction-all with laser-focused cost control. And from applications to infrastructure, processes to operational models and interfaces to experiences-there are digital forces driving change in every part of our clients' organization. At Cognizant, our consultants orchestrate the capabilities to truly change the game-across strategy, design, technology and industry/functional knowledge to deliver insight at speed and solutions at scale. Our approach is built around elevating business understanding of the aspirations and unique abilities of customers and employees and by building these relationships based on trust and value. More information? Please visit About The Role As a Senior Consulting Manager, you will support the growth of Cognizant's Organizational Change Management consulting business by. Delivering outstanding change management consulting engagements Contributing to business development by spotting new consulting opportunities, cultivating client relationships, and supporting development of proposals and RFP responses. Supporting our team's growth by guiding and empowering team members and creating an inclusive, diverse, and supportive work environment that fosters professional development Crafting creative change management propositions that cater to our clients' needs and align with the latest market trends Upgrading your own skills through continuous learning and development opportunities and sharing your insights within our company and the industry to shape our thought leadership What our ideal candidate looks like Experience Strong years of experience, preferably in a role as (an external) organizational change management consultant Proven track record of delivering successful transformational change consulting engagements at large global corporations Proven experience delivering large scale business transformations across Finance, Procurement, HR, Operating Model redesign, Contact Centre/CX, Supply Chain, Sales & Marketing, Service/Aftersales, Manufacturing, Warehouse, and Regulatory environments. Strong background in technology enabled transformation, including Digital, Cloud, AI, and Data & Analytics modernisation programmes. Hands on expertise with leading enterprise platforms such as SAP S/4HANA, Oracle Cloud, Salesforce, Workday, SuccessFactors, Microsoft Dynamics 365, ServiceNow, and Informatica. Expertise MBA/MSc in Business Administration, Economics, Organization Psychology, or Behavioral Science Change Management Certified Professional e.g. PROSCI or ACMP Deep understanding of the latest organizational change management trends Strong affinity with (digital) technology Soft skills Dynamic team player who enjoys collaborating with diverse and international teams Skilled in building long-term relationships with clients Dedicated to supporting the growth and development of the practice and its team members Strong communication and presentation skills Outstanding people person with strong relationship skills, able to interact seamlessly with different levels in a global multi-cultural organization Other Holds an EU/British passport and fluent in English Open to traveling and working at national and international client offices. What we offer A very close, diverse and ambitious team that shares a passion for the people side of change A competitive salary based on your experience. Consulting Academy offering tailored Consulting learning programs (including access to Udemy, HBR, McKinsey Quarterly) for your continuous learning NS business card to cover your commute expenses 25 days of paid holiday per year A laptop and a smartphone A pension schemes Organization driven by technology - we have a tremendous technology backbone Open, 'can do' team spirit and environment that encourages making your ideas reality! Employee Status: Full Time Employee Shift: Day Job Travel: Mainly across UK, Europe and Global, depending on client needs
Feb 27, 2026
Full time
The Company Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 340,000 employees as of January 2025. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. About Cognizant Consulting To be digital, companies today must have organizational velocity approaching speed of light while providing individualized offerings that result in fanatical levels of customer satisfaction-all with laser-focused cost control. And from applications to infrastructure, processes to operational models and interfaces to experiences-there are digital forces driving change in every part of our clients' organization. At Cognizant, our consultants orchestrate the capabilities to truly change the game-across strategy, design, technology and industry/functional knowledge to deliver insight at speed and solutions at scale. Our approach is built around elevating business understanding of the aspirations and unique abilities of customers and employees and by building these relationships based on trust and value. More information? Please visit About The Role As a Senior Consulting Manager, you will support the growth of Cognizant's Organizational Change Management consulting business by. Delivering outstanding change management consulting engagements Contributing to business development by spotting new consulting opportunities, cultivating client relationships, and supporting development of proposals and RFP responses. Supporting our team's growth by guiding and empowering team members and creating an inclusive, diverse, and supportive work environment that fosters professional development Crafting creative change management propositions that cater to our clients' needs and align with the latest market trends Upgrading your own skills through continuous learning and development opportunities and sharing your insights within our company and the industry to shape our thought leadership What our ideal candidate looks like Experience Strong years of experience, preferably in a role as (an external) organizational change management consultant Proven track record of delivering successful transformational change consulting engagements at large global corporations Proven experience delivering large scale business transformations across Finance, Procurement, HR, Operating Model redesign, Contact Centre/CX, Supply Chain, Sales & Marketing, Service/Aftersales, Manufacturing, Warehouse, and Regulatory environments. Strong background in technology enabled transformation, including Digital, Cloud, AI, and Data & Analytics modernisation programmes. Hands on expertise with leading enterprise platforms such as SAP S/4HANA, Oracle Cloud, Salesforce, Workday, SuccessFactors, Microsoft Dynamics 365, ServiceNow, and Informatica. Expertise MBA/MSc in Business Administration, Economics, Organization Psychology, or Behavioral Science Change Management Certified Professional e.g. PROSCI or ACMP Deep understanding of the latest organizational change management trends Strong affinity with (digital) technology Soft skills Dynamic team player who enjoys collaborating with diverse and international teams Skilled in building long-term relationships with clients Dedicated to supporting the growth and development of the practice and its team members Strong communication and presentation skills Outstanding people person with strong relationship skills, able to interact seamlessly with different levels in a global multi-cultural organization Other Holds an EU/British passport and fluent in English Open to traveling and working at national and international client offices. What we offer A very close, diverse and ambitious team that shares a passion for the people side of change A competitive salary based on your experience. Consulting Academy offering tailored Consulting learning programs (including access to Udemy, HBR, McKinsey Quarterly) for your continuous learning NS business card to cover your commute expenses 25 days of paid holiday per year A laptop and a smartphone A pension schemes Organization driven by technology - we have a tremendous technology backbone Open, 'can do' team spirit and environment that encourages making your ideas reality! Employee Status: Full Time Employee Shift: Day Job Travel: Mainly across UK, Europe and Global, depending on client needs
Talan (part of the Talan Group) is an expert provider of professional services. Our vision and mission is to take positive action in a complex world for the future good of people and the environment and to enlighten and enable our clients' transformation in an increasingly complex world. We are purpose-driven, working across multiple sectors, tackling social and environmental challenges, improving and simplify the way markets work, harnessing the power of digital transformation and ensuring data is protected and used ethically. Talan provides a range of consultancy and outsourcing capabilities including programme management, market design and governance. We also have extensive and award-winning capabilities across cyber security, data privacy and digital transformation. We are IIP Gold accredited and Great Place to Work accredited. The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions. No two days are the same, but we believe in a flexible approach to working which we know our employees value. Job Description The Role We are looking to strengthen our Governance Expertise within our Energy Codes Teamwith a Senior Consultant. This role sits within the Energy Codes team withinTalan'sFuture MarketsBusiness Unit. The teamis responsible forplanning and managing committee meetings acrossourmanaged Codes, working across the energy industry to do so, and monitoring compliance with our contractual obligations. You willbe responsible formanaginga teamorganising agendas, and terms of reference, coordinatingpre-and post-meeting documentation, attending the meetings, and engaging with and responding to committee Chairs and attendees. You willmanage the teamin implementing standardised processes and efficiencies across the energy Codes, ensuring an aligned experience for stakeholdersand delivered to contractual obligations. The successful candidate willmanage theday-to-dayoperational workload of the team for one or more energy code clients.Alongside this the successful candidate willbe responsible forproviding governance support directly to a committeefora large energy client.The role willneed to balance professional development, high quality service,innovationand new ways of working. The successful candidate will be a self-starter, enjoy working in a fast-paced environment, andpossessstrong organisational and communication skills, excellent written skills, attention to detail, and flexibility to manage priorities. Reporting directly into a member of the Energy Code leadership team, the role will need tofocus onquality of delivery while also fostering a collaborative and fun atmosphere. Weoperatea hybrid working approach with a mix of office and remote working, with the team expected to be inTalan's London office for part of the week. Responsibilities Developing and maintaining best practices in meeting governance, leading by example for team members to replicate for other Committees. Leading and maintaining strong client relationships with the Committee Chairs, Client contacts, the Data Communications Company, and industry stakeholders to ensure agendas are agreed with clear deliverables. Managing the day-to-day operations of the governance team, ensuring policies and processes are followed and fostering an opportunity for personal development across the team. Creating and maintaining a best-in-class governance service harnessing technology advancement to support the team in their day-to-day activities. Ensuring the effective coordinating of multiple committee meetings, including arranging online and in-person meetings and managing membership and attendees. Continually improving meeting documentation to not only ensure accuracy and consistency but incorporating new processes and technology where relevant. For the role holder's specific committee preparing meeting documentation and actively managing meeting actions to secure timely updates and assisting the team for other committees. Leading on monthly reporting and KPI monitoring for team activities. Continuously improving team processes, comfortable challenging the status quo. Leading or supporting on other work areas as directed by Line Manager of Energy Codes leadership team. Anticipated start date: 1st April 2026 Competitive salary range plus bonus and excellent benefits package Qualifications Requirements The successful candidate will: Demonstrate outstanding stakeholder management skills with proven ability to manage upwards, downwards and across adjusting for personality types. Manage and motivate a team, encouraging positive behaviours and providing timely feedback on development areas. Lead and drive team excellence by being methodical, diligent paying attention to the detail, and proactively verifying assumptions. Understand and communicate technical subjects and convey the point concisely through different mediums. Have experience in drafting new and improving existing processes. Demonstrate digital competency and able to present information in its clearest format for the intended audience. Excellent planning and organisational abilities, be able to manage time and a varied workload, and be flexible and adaptable to changing priorities. Excellent communication skills, both written and verbal tailoring information for different audiences and levels. Have a demonstrable background in supporting industry meetings through various service offerings. Have a detailed understanding and experience of industry codes and governance. Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental and Energy Management Systems. Additional Information WHAT WE OFFER 25 days annual leave, plus bank holidays Profit related Bonus (discretionary) Reward and recognition schemes Flexible working Private Bupa healthcare Life Assurance (up to 4 times annual salary) Matched pension contributions Season Ticket Loan Cycle to work scheme Buy and Sell annual leave Reimbursement of eye test and up to £50 towards glasses or contacts Corporate gym rates Employee Assistance Programme Summer and Christmas parties, along with monthly
Feb 26, 2026
Full time
Talan (part of the Talan Group) is an expert provider of professional services. Our vision and mission is to take positive action in a complex world for the future good of people and the environment and to enlighten and enable our clients' transformation in an increasingly complex world. We are purpose-driven, working across multiple sectors, tackling social and environmental challenges, improving and simplify the way markets work, harnessing the power of digital transformation and ensuring data is protected and used ethically. Talan provides a range of consultancy and outsourcing capabilities including programme management, market design and governance. We also have extensive and award-winning capabilities across cyber security, data privacy and digital transformation. We are IIP Gold accredited and Great Place to Work accredited. The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions. No two days are the same, but we believe in a flexible approach to working which we know our employees value. Job Description The Role We are looking to strengthen our Governance Expertise within our Energy Codes Teamwith a Senior Consultant. This role sits within the Energy Codes team withinTalan'sFuture MarketsBusiness Unit. The teamis responsible forplanning and managing committee meetings acrossourmanaged Codes, working across the energy industry to do so, and monitoring compliance with our contractual obligations. You willbe responsible formanaginga teamorganising agendas, and terms of reference, coordinatingpre-and post-meeting documentation, attending the meetings, and engaging with and responding to committee Chairs and attendees. You willmanage the teamin implementing standardised processes and efficiencies across the energy Codes, ensuring an aligned experience for stakeholdersand delivered to contractual obligations. The successful candidate willmanage theday-to-dayoperational workload of the team for one or more energy code clients.Alongside this the successful candidate willbe responsible forproviding governance support directly to a committeefora large energy client.The role willneed to balance professional development, high quality service,innovationand new ways of working. The successful candidate will be a self-starter, enjoy working in a fast-paced environment, andpossessstrong organisational and communication skills, excellent written skills, attention to detail, and flexibility to manage priorities. Reporting directly into a member of the Energy Code leadership team, the role will need tofocus onquality of delivery while also fostering a collaborative and fun atmosphere. Weoperatea hybrid working approach with a mix of office and remote working, with the team expected to be inTalan's London office for part of the week. Responsibilities Developing and maintaining best practices in meeting governance, leading by example for team members to replicate for other Committees. Leading and maintaining strong client relationships with the Committee Chairs, Client contacts, the Data Communications Company, and industry stakeholders to ensure agendas are agreed with clear deliverables. Managing the day-to-day operations of the governance team, ensuring policies and processes are followed and fostering an opportunity for personal development across the team. Creating and maintaining a best-in-class governance service harnessing technology advancement to support the team in their day-to-day activities. Ensuring the effective coordinating of multiple committee meetings, including arranging online and in-person meetings and managing membership and attendees. Continually improving meeting documentation to not only ensure accuracy and consistency but incorporating new processes and technology where relevant. For the role holder's specific committee preparing meeting documentation and actively managing meeting actions to secure timely updates and assisting the team for other committees. Leading on monthly reporting and KPI monitoring for team activities. Continuously improving team processes, comfortable challenging the status quo. Leading or supporting on other work areas as directed by Line Manager of Energy Codes leadership team. Anticipated start date: 1st April 2026 Competitive salary range plus bonus and excellent benefits package Qualifications Requirements The successful candidate will: Demonstrate outstanding stakeholder management skills with proven ability to manage upwards, downwards and across adjusting for personality types. Manage and motivate a team, encouraging positive behaviours and providing timely feedback on development areas. Lead and drive team excellence by being methodical, diligent paying attention to the detail, and proactively verifying assumptions. Understand and communicate technical subjects and convey the point concisely through different mediums. Have experience in drafting new and improving existing processes. Demonstrate digital competency and able to present information in its clearest format for the intended audience. Excellent planning and organisational abilities, be able to manage time and a varied workload, and be flexible and adaptable to changing priorities. Excellent communication skills, both written and verbal tailoring information for different audiences and levels. Have a demonstrable background in supporting industry meetings through various service offerings. Have a detailed understanding and experience of industry codes and governance. Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental and Energy Management Systems. Additional Information WHAT WE OFFER 25 days annual leave, plus bank holidays Profit related Bonus (discretionary) Reward and recognition schemes Flexible working Private Bupa healthcare Life Assurance (up to 4 times annual salary) Matched pension contributions Season Ticket Loan Cycle to work scheme Buy and Sell annual leave Reimbursement of eye test and up to £50 towards glasses or contacts Corporate gym rates Employee Assistance Programme Summer and Christmas parties, along with monthly
The Company Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 340,000 employees as of January 2025. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Cognizant Consulting At Cognizant, our consultants orchestrate the capabilities to truly change the game across strategy, design, technology and industry/functional knowledge to deliver insight at speed and solutions at scale. Our consulting services elevate the unique abilities and business aspirations of customers and employees and build relationships based on trust and value. Energy & Utilities Consulting Energy & utilities in the UK are going through a transformation journey with the focus on making data-centric Asset Investment decisions, enhanced customer experience (through digital and data enablement), sustainable and reliable infrastructure(green energy driven water treatment, fewer leakages etc.), digitalisation of the aging infrastructure, visualisation of their disparate decision support systems in a single pane of glass and most importantly disruption from innovative technologies entering the marketplace. Cognizant has engagements with multiple energy & utilities clients in the UK where we are helping them being customer obsessed and lead the transformation initiatives to build new offerings, solutions and innovative business models aligned to the market trends and regulatory commitments. Role Overview The OT Architect will lead the design integration and governance of Operational Technology (OT) systems across a modern utilities environment. This role focuses on secure SCADA telemetry and industrial automation platforms ensuring seamless interoperability with enterprise IT ERP and cloud ecosystems. Roles & Responsibilities OT Architecture & Systems Integration Design and maintain end to end OT architectures covering SCADA RTUs/PLCs telemetry historian platforms and field communications. Develop integration patterns between OT systems and enterprise IT/ERP platforms (e.g. SAP Oracle Maximo GIS asset management). Define secure data flows between plant control rooms corporate networks and cloud services. Lead the adoption of IIoT technologies edge computing and modern data architectures for real time operational insight. Cybersecurity & Compliance Embed ISA/IEC 62443 NIS2 and UK CNI security principles into OT designs. Conduct risk assessments threat modelling and architecture reviews across OT environments. Collaborate with cybersecurity teams to implement segmentation zero trust principles and secure remote access for OT assets. SCADA & Utilities Operations Provide architectural leadership for SCADA upgrades control system migrations and telemetry modernization programs. Work closely with control room operations and engineering teams to ensure system reliability availability and regulatory compliance. Support lifecycle planning for OT assets including vendor selection obsolescence management and technology road mapping. Stakeholder Engagement & Technical Leadership Act as a trusted advisor to senior leadership engineering managers and IT/OT program teams. Translate operational requirements into scalable secure and compliant architectures. Lead workshops produce high quality technical documentation and guide delivery partners and system integrators. Support procurement contract reviews and vendor governance for OT and IIoT solutions. Essential skills Utilities Operational Domain Knowledge Understanding of end-to-end business process model in Water and Wastewater treatment operations Understanding of supervisory and control processes Expertise in defining solutions for data acquisitions from operational systems and OT-IT Integration Understanding of operational technology elements (PLCs, RTUs, Data Loggers, SCADA systems, Timeseries historian etc.) and how they help utility operational processes Appreciation of protocols used in process automation - Modbus, OPC UA, OPC DA, MQTT, AMQP etc. Enterprise Asset Management Domain Expertise for Utilities Solution Design and Prototyping Business & technology process mapping, capability maps and value streams Excellent communication skills Desired Skills Expertise in Cloud Technologies preferably Azure Appreciation of IoT Technologies An appreciation of Enterprise Architecture
Feb 17, 2026
Full time
The Company Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 340,000 employees as of January 2025. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Cognizant Consulting At Cognizant, our consultants orchestrate the capabilities to truly change the game across strategy, design, technology and industry/functional knowledge to deliver insight at speed and solutions at scale. Our consulting services elevate the unique abilities and business aspirations of customers and employees and build relationships based on trust and value. Energy & Utilities Consulting Energy & utilities in the UK are going through a transformation journey with the focus on making data-centric Asset Investment decisions, enhanced customer experience (through digital and data enablement), sustainable and reliable infrastructure(green energy driven water treatment, fewer leakages etc.), digitalisation of the aging infrastructure, visualisation of their disparate decision support systems in a single pane of glass and most importantly disruption from innovative technologies entering the marketplace. Cognizant has engagements with multiple energy & utilities clients in the UK where we are helping them being customer obsessed and lead the transformation initiatives to build new offerings, solutions and innovative business models aligned to the market trends and regulatory commitments. Role Overview The OT Architect will lead the design integration and governance of Operational Technology (OT) systems across a modern utilities environment. This role focuses on secure SCADA telemetry and industrial automation platforms ensuring seamless interoperability with enterprise IT ERP and cloud ecosystems. Roles & Responsibilities OT Architecture & Systems Integration Design and maintain end to end OT architectures covering SCADA RTUs/PLCs telemetry historian platforms and field communications. Develop integration patterns between OT systems and enterprise IT/ERP platforms (e.g. SAP Oracle Maximo GIS asset management). Define secure data flows between plant control rooms corporate networks and cloud services. Lead the adoption of IIoT technologies edge computing and modern data architectures for real time operational insight. Cybersecurity & Compliance Embed ISA/IEC 62443 NIS2 and UK CNI security principles into OT designs. Conduct risk assessments threat modelling and architecture reviews across OT environments. Collaborate with cybersecurity teams to implement segmentation zero trust principles and secure remote access for OT assets. SCADA & Utilities Operations Provide architectural leadership for SCADA upgrades control system migrations and telemetry modernization programs. Work closely with control room operations and engineering teams to ensure system reliability availability and regulatory compliance. Support lifecycle planning for OT assets including vendor selection obsolescence management and technology road mapping. Stakeholder Engagement & Technical Leadership Act as a trusted advisor to senior leadership engineering managers and IT/OT program teams. Translate operational requirements into scalable secure and compliant architectures. Lead workshops produce high quality technical documentation and guide delivery partners and system integrators. Support procurement contract reviews and vendor governance for OT and IIoT solutions. Essential skills Utilities Operational Domain Knowledge Understanding of end-to-end business process model in Water and Wastewater treatment operations Understanding of supervisory and control processes Expertise in defining solutions for data acquisitions from operational systems and OT-IT Integration Understanding of operational technology elements (PLCs, RTUs, Data Loggers, SCADA systems, Timeseries historian etc.) and how they help utility operational processes Appreciation of protocols used in process automation - Modbus, OPC UA, OPC DA, MQTT, AMQP etc. Enterprise Asset Management Domain Expertise for Utilities Solution Design and Prototyping Business & technology process mapping, capability maps and value streams Excellent communication skills Desired Skills Expertise in Cloud Technologies preferably Azure Appreciation of IoT Technologies An appreciation of Enterprise Architecture
Senior Manager - Tax Compliance and Reporting - London Location: London Other locations: Primary Location Only Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Global Compliance & Reporting (GCR) is one of EY's five tax service lines, supporting businesses with tax reporting, compliance, and risk management. Our team helps clients navigate tax transformation and operating model changes, delivering practical and sustainable solutions across a wide range of industries. The Direct Tax Compliance and Reporting CoE works closely with client tax functions as their primary contact, building trusted relationships and leveraging EY's global expertise. We focus on large, multi-country compliance engagements, providing opportunities to work with complex corporate clients and continually develop our skills. The Global Tax CoE exists to enable the execution of EY's "All In" strategy and accelerate the Tax "Paradigm Shift". It is where we incubate emerging solutions, operate our most complex deals and innovate through our market-leading luminaries. Through the Global Tax CoE, we are not only powering exceptional delivery, but we are also building the infrastructure to deliver on EY Tax's ambition: to be the transformation partner of choice for clients navigating complexity, regulation, and opportunity. The opportunity Join our fast-growing Global Compliance and Reporting (GCR) team as a Senior Manager in the Direct Tax Compliance and Reporting CoE. You'll lead multi-country client engagements in tax accounting and direct tax, providing Group Tax Accounting/Reporting services under US GAAP and IFRS. In this role, you'll help drive improvements and redesign how we deliver tax compliance and reporting, ensuring efficient, high-quality outcomes for our clients. We are a team which embraces diversity and inclusion with a mix of cultures, nationalities and backgrounds. We believe this makes us perfectly suited to the global environment in which we work. This is an exciting time for tax professionals as the tax landscape continues to evolve, with ongoing changes in accounting standards and regulatory frameworks. You will be at the forefront of delivering accurate and compliant tax reporting across EY's global operations, ensuring alignment with both IFRS and US GAAP standards. Your key responsibilities 1. Tax Accounting & Reporting Design and implement tax operating models to support multinational clients. Build and grow strategic client accounts and relationships Manage the full scope of tax and finance outsourcing services as part of the Global Direct Tax and Tax Accounting team Lead the preparation and review of interim, quarterly, and year-end global tax provisions under IFRS and US GAAP Oversee tax reporting deliverables from controllers and tax managers across the Group Manage US GAAP and IFRS disclosure preparation, including reconciliation of GAAP differences Prepare and maintain detailed tax provision memoranda and supporting documentation Ensure compliance with internal controls, including SOX documentation and audit processes Lead pursuits and technical discussions related to BEPS Pillar Two and OECD GloBE Framework 2. Process Improvement & Compliance Identify and implement process improvements in tax provision and compliance functions Coordinate preparation of tax account reconciliations and related schedules Monitor and manage the implications of new accounting standards and regulatory changes (including, but not limited to, BEPS Pillar Two) Standardize and embed Group Tax Reporting processes to ensure compliance with US GAAP, IFRS, and SOX Drive continuous improvement in tax reporting processes through design, control, and operational enhancements Manage tax reporting aspects of M&A transactions, including purchase accounting and compliance Mentor and develop staff on ASC 740, IAS 12, and other key tax concepts; provide performance feedback Partner with internal tax, accounting, and finance teams, as well as external service providers Develop and lead onshore/offshore teams for seamless client service delivery. Ensure the highest quality standards and develop team talent at all levels Set engagement strategies and connect clients with EY subject matter experts. Serve as an escalation point for client and internal teams. Skills and attributes for success Deep expertise in US GAAP and/or IFRS tax accounting provisions/projects Strong understanding of ASC 740 and IAS 12 frameworks Experience in corporate income tax across multiple jurisdictions Strong leadership with a track record of managing teams across borders Excellent communication skills - simplify complex topics for diverse audiences Ability to distil complex concepts into clear, actionable insights Organizational agility; deliver high-quality work under tight deadlines Experience coaching and developing junior staff; fostering growth and engagement. Problem solving capabilities and process improvement mindset Ability to manage budgets and time to deliver quality output Accounting or tax qualification (ACA/CA/ACCA/CTA/CPA or equivalent) Proactive, business-focused mindset with strong supervisory capabilities To qualify for the role, you must have ACA/CA/ACCA/CTA/CPA qualified or equivalent Strong tax accounting skills and working technical knowledge on ASC 740 and/or IAS 12 framework Good experience in tax accounting packages and strong Excel skills Agile to the changing client environment and able to provide quality deliverables under tight timelines Hands-on experience with corporate income tax in any country Experience providing tax services to a portfolio of clients Proactive and able to identify opportunities for business development Strong supervisory skills and ability to develop and coach team members Ideally, you'll also have Project management skills, ability to plan and prioritize work, meet deadlines, monitor budgets Experience managing international projects Experience in process and technology design is beneficial but not mandatory Understanding of BEPS Pillar Two and OECD GloBE Framework Knowledge of withholding tax processes What we look for We are looking for individuals with a transformative mindset, people who can see past what we do today and dream up what we could do tomorrow. We want people who communicate well, work as part of a team and drive their responsibilities through to completion. An energetic team player with the ability to build strong working relationships with client and EY teams alike. A results-driven candidate with the capability to add financial value to an engagement, and bring innovation to their clients and team. What we offer you At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . Are you ready to shape your future with confidence? Apply today. To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Select how often (in days) to receive an alert: EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
Feb 14, 2026
Full time
Senior Manager - Tax Compliance and Reporting - London Location: London Other locations: Primary Location Only Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Global Compliance & Reporting (GCR) is one of EY's five tax service lines, supporting businesses with tax reporting, compliance, and risk management. Our team helps clients navigate tax transformation and operating model changes, delivering practical and sustainable solutions across a wide range of industries. The Direct Tax Compliance and Reporting CoE works closely with client tax functions as their primary contact, building trusted relationships and leveraging EY's global expertise. We focus on large, multi-country compliance engagements, providing opportunities to work with complex corporate clients and continually develop our skills. The Global Tax CoE exists to enable the execution of EY's "All In" strategy and accelerate the Tax "Paradigm Shift". It is where we incubate emerging solutions, operate our most complex deals and innovate through our market-leading luminaries. Through the Global Tax CoE, we are not only powering exceptional delivery, but we are also building the infrastructure to deliver on EY Tax's ambition: to be the transformation partner of choice for clients navigating complexity, regulation, and opportunity. The opportunity Join our fast-growing Global Compliance and Reporting (GCR) team as a Senior Manager in the Direct Tax Compliance and Reporting CoE. You'll lead multi-country client engagements in tax accounting and direct tax, providing Group Tax Accounting/Reporting services under US GAAP and IFRS. In this role, you'll help drive improvements and redesign how we deliver tax compliance and reporting, ensuring efficient, high-quality outcomes for our clients. We are a team which embraces diversity and inclusion with a mix of cultures, nationalities and backgrounds. We believe this makes us perfectly suited to the global environment in which we work. This is an exciting time for tax professionals as the tax landscape continues to evolve, with ongoing changes in accounting standards and regulatory frameworks. You will be at the forefront of delivering accurate and compliant tax reporting across EY's global operations, ensuring alignment with both IFRS and US GAAP standards. Your key responsibilities 1. Tax Accounting & Reporting Design and implement tax operating models to support multinational clients. Build and grow strategic client accounts and relationships Manage the full scope of tax and finance outsourcing services as part of the Global Direct Tax and Tax Accounting team Lead the preparation and review of interim, quarterly, and year-end global tax provisions under IFRS and US GAAP Oversee tax reporting deliverables from controllers and tax managers across the Group Manage US GAAP and IFRS disclosure preparation, including reconciliation of GAAP differences Prepare and maintain detailed tax provision memoranda and supporting documentation Ensure compliance with internal controls, including SOX documentation and audit processes Lead pursuits and technical discussions related to BEPS Pillar Two and OECD GloBE Framework 2. Process Improvement & Compliance Identify and implement process improvements in tax provision and compliance functions Coordinate preparation of tax account reconciliations and related schedules Monitor and manage the implications of new accounting standards and regulatory changes (including, but not limited to, BEPS Pillar Two) Standardize and embed Group Tax Reporting processes to ensure compliance with US GAAP, IFRS, and SOX Drive continuous improvement in tax reporting processes through design, control, and operational enhancements Manage tax reporting aspects of M&A transactions, including purchase accounting and compliance Mentor and develop staff on ASC 740, IAS 12, and other key tax concepts; provide performance feedback Partner with internal tax, accounting, and finance teams, as well as external service providers Develop and lead onshore/offshore teams for seamless client service delivery. Ensure the highest quality standards and develop team talent at all levels Set engagement strategies and connect clients with EY subject matter experts. Serve as an escalation point for client and internal teams. Skills and attributes for success Deep expertise in US GAAP and/or IFRS tax accounting provisions/projects Strong understanding of ASC 740 and IAS 12 frameworks Experience in corporate income tax across multiple jurisdictions Strong leadership with a track record of managing teams across borders Excellent communication skills - simplify complex topics for diverse audiences Ability to distil complex concepts into clear, actionable insights Organizational agility; deliver high-quality work under tight deadlines Experience coaching and developing junior staff; fostering growth and engagement. Problem solving capabilities and process improvement mindset Ability to manage budgets and time to deliver quality output Accounting or tax qualification (ACA/CA/ACCA/CTA/CPA or equivalent) Proactive, business-focused mindset with strong supervisory capabilities To qualify for the role, you must have ACA/CA/ACCA/CTA/CPA qualified or equivalent Strong tax accounting skills and working technical knowledge on ASC 740 and/or IAS 12 framework Good experience in tax accounting packages and strong Excel skills Agile to the changing client environment and able to provide quality deliverables under tight timelines Hands-on experience with corporate income tax in any country Experience providing tax services to a portfolio of clients Proactive and able to identify opportunities for business development Strong supervisory skills and ability to develop and coach team members Ideally, you'll also have Project management skills, ability to plan and prioritize work, meet deadlines, monitor budgets Experience managing international projects Experience in process and technology design is beneficial but not mandatory Understanding of BEPS Pillar Two and OECD GloBE Framework Knowledge of withholding tax processes What we look for We are looking for individuals with a transformative mindset, people who can see past what we do today and dream up what we could do tomorrow. We want people who communicate well, work as part of a team and drive their responsibilities through to completion. An energetic team player with the ability to build strong working relationships with client and EY teams alike. A results-driven candidate with the capability to add financial value to an engagement, and bring innovation to their clients and team. What we offer you At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . Are you ready to shape your future with confidence? Apply today. To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Select how often (in days) to receive an alert: EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
Description Join us as a MasterTrust Pensions Quality Assurance Manager within our Outsourcing line of business based out of our office in Redhill working hybrid. LifeSight is WTW's Defined Contribution (DC) MasterTrust with administration undertaken by WTW's dedicated trust-based business. LifeSight currently has a membership of over 400k with an AUM of c.£25bn. You will work closely with the Operational Excellence Manager and will be majorly responsible for Quality Assurance across LifeSight. This will involve embedding behaviours and procedures within the Customer Care teams that deliver the best outcomes for LifeSight members and include overseeing the production of a monthly quality audit and report, identifying errors and process failures and then working with the LifeSight Technical & Quality Centre to drive change and improve the quality of service provided to members. Quality Assurance framework and approach Publication of Quality reports on a half yearly and ad-hoc basis Lead and develop the Quality Assurance framework, approach and team, manage the quality assurance framework across the Customer Care teams (UK & Offshore), identifying themes, coaching areas, training needs and identifying best practices. Ensure the design and operational activity of the QA team is continuously capable of providing an effective quality service to the organisation. Ensure there is appropriate governance of all Quality Improvement activities and representation of LifeSight at OGB internal quality forums and root cause analysis meetings Work with Client Managers and Administration Managers where required to showcase Quality Assurance best practices and performance across LifeSight Quality Assurance management Provide effective guidance and support to administration and service centre leads on quality and customer service matters. Recommend changes to improve quality assurance and enhance customer experience, using detailed analysis. Drive improvements in business processes and ensure optimal resource utilisation and audit compliant administrative process and strategy Identifying potential sources of errors and/or process failures, suggest improvements and identify technological enhancements to improve process efficiency and effectiveness Develop improved workflows and procedure guides (eliminating wasted time and reducing failed demand) in conjunction with Operational Excellence Manager to improve the quality of work delivered on the LifeSight team Employ principles and techniques as defined in the quality audit criteria, and develop and implement quality assurance standards, processes, and controls Coordination of call and case quality audits and remediation plans in partnership with Training manager and following up when mistakes are found during internal audit process Work closely with Governance Manager to pro-actively record any new issues or risks identified through case and call audits to ensure suitable controls are in place Utilise sound decision-making skills to support the prioritisation of improvement initiatives (in a commercial environment) and identify training requirements for the LifeSight team relating to quality Review feedback from IDRP complaints and ensure appropriate audit and/or process review conducted with resulting recommendations developed and implemented People Management and Reporting Produce monthly Quality Audit and Report covering a sample of calls and transactions completed on the LifeSight team Work alongside our offshore team who are responsible for Quality Assurance, maintaining positive communication, motivating and coaching all team members and Line management for the Quality Assurance Senior Administrator Qualifications What you'll bring Experience of dealing with DC occupational pension schemes or a Master Trust Detailed understanding of requirements regarding Quality Assurance strategy and processes Strong pension technical knowledge Clear and effective communication skills - verbal and written Experience of collaborative stakeholder management, specifically at customer facing and senior management levels Strong influencing, negotiation and relationship building skills Excellent organisational skills, able to prioritise key tasks and focus on delivering them Emphasis on attention to detail and accuracy Flexible approach and positive attitude and communication style What We Offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email OGB2
Feb 09, 2026
Full time
Description Join us as a MasterTrust Pensions Quality Assurance Manager within our Outsourcing line of business based out of our office in Redhill working hybrid. LifeSight is WTW's Defined Contribution (DC) MasterTrust with administration undertaken by WTW's dedicated trust-based business. LifeSight currently has a membership of over 400k with an AUM of c.£25bn. You will work closely with the Operational Excellence Manager and will be majorly responsible for Quality Assurance across LifeSight. This will involve embedding behaviours and procedures within the Customer Care teams that deliver the best outcomes for LifeSight members and include overseeing the production of a monthly quality audit and report, identifying errors and process failures and then working with the LifeSight Technical & Quality Centre to drive change and improve the quality of service provided to members. Quality Assurance framework and approach Publication of Quality reports on a half yearly and ad-hoc basis Lead and develop the Quality Assurance framework, approach and team, manage the quality assurance framework across the Customer Care teams (UK & Offshore), identifying themes, coaching areas, training needs and identifying best practices. Ensure the design and operational activity of the QA team is continuously capable of providing an effective quality service to the organisation. Ensure there is appropriate governance of all Quality Improvement activities and representation of LifeSight at OGB internal quality forums and root cause analysis meetings Work with Client Managers and Administration Managers where required to showcase Quality Assurance best practices and performance across LifeSight Quality Assurance management Provide effective guidance and support to administration and service centre leads on quality and customer service matters. Recommend changes to improve quality assurance and enhance customer experience, using detailed analysis. Drive improvements in business processes and ensure optimal resource utilisation and audit compliant administrative process and strategy Identifying potential sources of errors and/or process failures, suggest improvements and identify technological enhancements to improve process efficiency and effectiveness Develop improved workflows and procedure guides (eliminating wasted time and reducing failed demand) in conjunction with Operational Excellence Manager to improve the quality of work delivered on the LifeSight team Employ principles and techniques as defined in the quality audit criteria, and develop and implement quality assurance standards, processes, and controls Coordination of call and case quality audits and remediation plans in partnership with Training manager and following up when mistakes are found during internal audit process Work closely with Governance Manager to pro-actively record any new issues or risks identified through case and call audits to ensure suitable controls are in place Utilise sound decision-making skills to support the prioritisation of improvement initiatives (in a commercial environment) and identify training requirements for the LifeSight team relating to quality Review feedback from IDRP complaints and ensure appropriate audit and/or process review conducted with resulting recommendations developed and implemented People Management and Reporting Produce monthly Quality Audit and Report covering a sample of calls and transactions completed on the LifeSight team Work alongside our offshore team who are responsible for Quality Assurance, maintaining positive communication, motivating and coaching all team members and Line management for the Quality Assurance Senior Administrator Qualifications What you'll bring Experience of dealing with DC occupational pension schemes or a Master Trust Detailed understanding of requirements regarding Quality Assurance strategy and processes Strong pension technical knowledge Clear and effective communication skills - verbal and written Experience of collaborative stakeholder management, specifically at customer facing and senior management levels Strong influencing, negotiation and relationship building skills Excellent organisational skills, able to prioritise key tasks and focus on delivering them Emphasis on attention to detail and accuracy Flexible approach and positive attitude and communication style What We Offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email OGB2
Join a fast-growing firm as a Senior Tax Manager in Outsourcing, leading the delivery of tax compliance services with a focus on digital processes. You will manage a team, develop operational workflows, and ensure clients are fully compliant, including under Making Tax Digital for Income Tax (MTD IT). This is a senior role offering exposure to clients, leadership opportunities, and the chance to shape a new, high-volume service line. Senior Tax Manager - Outsourcing / Compliance - Benefits Hybrid and flexible working Rapid career progression in a growing company Continuous development opportunities to increase technical knowledge and skills Monthly internal recognition awards for contributions and achievements Generous holiday allowance with options to trade, flex, or receive additional days based on service Dedicated wellbeing day each year Access to Employee Assistance Programme with 24/7 online GP, second medical opinions, and mental health support Confidential wellbeing platform offering 1-to-1 sessions with therapists, counsellors, and coaches Discounts across a wide range of retailers Health cash plan reimbursing routine health appointments Electric vehicle salary sacrifice scheme Client and employee referral bonuses Death in service life assurance Enhanced family leave policies Senior Tax Manager - Outsourcing / Compliance - About The Role You will be responsible for overseeing tax compliance with a strong emphasis on Making Tax Digital. The role works closely with internal teams and clients to ensure MTD obligations are met and embedded into day to day tax processes. Key responsibilities: Own and develop the firm's approach to tax compliance with specific responsibility for Making Tax Digital Act as the internal subject matter expert on MTD requirements across relevant taxes Ensure clients are compliant with current and upcoming MTD legislation Review and improve tax compliance processes, systems and controls Work with technology and systems teams to implement and optimise MTD solutions Support and advise colleagues on technical and practical MTD matters Monitor legislative and regulatory changes affecting tax compliance and MTD Liaise with HMRC where required on compliance and reporting matters The successful Senior Tax Manager - Outsourcing / Compliance will have: Strong background in tax compliance In depth knowledge of Making Tax Digital Formal Tax qualification (ATT or CTA) is preferred but not essential Experience working with HMRC reporting requirements Strong understanding of tax systems and digital reporting tools Ability to interpret legislation and apply it in practice Experience supporting or leading process change within tax Strong stakeholder management and communication skills
Feb 07, 2026
Full time
Join a fast-growing firm as a Senior Tax Manager in Outsourcing, leading the delivery of tax compliance services with a focus on digital processes. You will manage a team, develop operational workflows, and ensure clients are fully compliant, including under Making Tax Digital for Income Tax (MTD IT). This is a senior role offering exposure to clients, leadership opportunities, and the chance to shape a new, high-volume service line. Senior Tax Manager - Outsourcing / Compliance - Benefits Hybrid and flexible working Rapid career progression in a growing company Continuous development opportunities to increase technical knowledge and skills Monthly internal recognition awards for contributions and achievements Generous holiday allowance with options to trade, flex, or receive additional days based on service Dedicated wellbeing day each year Access to Employee Assistance Programme with 24/7 online GP, second medical opinions, and mental health support Confidential wellbeing platform offering 1-to-1 sessions with therapists, counsellors, and coaches Discounts across a wide range of retailers Health cash plan reimbursing routine health appointments Electric vehicle salary sacrifice scheme Client and employee referral bonuses Death in service life assurance Enhanced family leave policies Senior Tax Manager - Outsourcing / Compliance - About The Role You will be responsible for overseeing tax compliance with a strong emphasis on Making Tax Digital. The role works closely with internal teams and clients to ensure MTD obligations are met and embedded into day to day tax processes. Key responsibilities: Own and develop the firm's approach to tax compliance with specific responsibility for Making Tax Digital Act as the internal subject matter expert on MTD requirements across relevant taxes Ensure clients are compliant with current and upcoming MTD legislation Review and improve tax compliance processes, systems and controls Work with technology and systems teams to implement and optimise MTD solutions Support and advise colleagues on technical and practical MTD matters Monitor legislative and regulatory changes affecting tax compliance and MTD Liaise with HMRC where required on compliance and reporting matters The successful Senior Tax Manager - Outsourcing / Compliance will have: Strong background in tax compliance In depth knowledge of Making Tax Digital Formal Tax qualification (ATT or CTA) is preferred but not essential Experience working with HMRC reporting requirements Strong understanding of tax systems and digital reporting tools Ability to interpret legislation and apply it in practice Experience supporting or leading process change within tax Strong stakeholder management and communication skills
Overview The Chief Operating Officer (COO) is responsible for shaping, leading, and executing the operational strategy of the Walker Crips Group. This includes architecting the future operating model following the strategic migration to Pershing Securities Ltd (PSL), embedding robust oversight of outsourced arrangements, and transforming residual manual processes into a scalable, technology-enabled environment. The COO will ensure operational excellence, regulatory compliance, and a consistently high-quality client experience across all touchpoints. The role requires a leader who respects the firm's 100-year heritage while having the courage and capability to dismantle inefficient legacy processes, rationalise complexity, and drive automation. The mandate is clear: rationalise, de-risk, and automate. Responsibilities Oversight & Governance Act as primary relationship owner for all key vendors, including PSL. Monitor and challenge Service Level Agreements (SLAs) across custody, nominee, and settlement services. Ensure compliance with FCA outsourcing requirements (SYSC 8), maintaining strong oversight of the "retained" organisation. Streamline committee structures to improve decision-making and operational governance. Embed client journey metrics, service standards, and Consumer Duty outcomes into governance forums. Provide regular reporting to the CEO and Board on operational performance, risk, and transformation progress. Operations Oversee daily business and administrative operations, ensuring optimal efficiency and control. Identify and eliminate process bottlenecks impacting turnaround times and client satisfaction. Lead the management of residual assets not migrated to PSL (e.g., CTFs, non-transferable holdings). Direct HMRC, tax, and regulatory reporting functions, ensuring accuracy despite manual constraints. Develop long-term strategies for residual assets, including potential sale, specialist migration, or automation. Establish policies that promote company culture, operational discipline, and regulatory compliance. Onboarding (First Line of Defence) Take ultimate accountability for AML, KYC, and Client Suitability checks. Implement a rigorous Quality Assurance (QA) framework to ensure front-office submissions meet regulatory standards. Transform the onboarding journey from manual and paper-heavy to digital-first, reducing friction and improving client experience. Ensure onboarding processes support scalability and growth ambitions. Investment Operations Lead the Investment Administration and data integrity teams supporting Investment Managers. Oversee client-facing support teams, ensuring high-touch service supported by modern CRM tools. Rationalise data entry functions, shifting from manual repetition to exception-based monitoring. Ensure operational processes support accurate, timely, and compliant investment operations. Strategic Transformation & Change Leadership Conduct a "First 90 Days" operational audit to identify misaligned roles, inefficient workflows, and opportunities for redesign. Lead the design and implementation of the future Target Operating Model (TOM). Review technology providers and end-to-end solutions to de-risk, increase efficiency, reduce cost, and industrialise processes. Leverage automation tools (RPA, AI, workflow engines such as AWOL) to eliminate manual hand-offs and reduce key-person dependencies. Drive cultural change, inspiring teams to embrace modernisation, accountability, and continuous improvement. Participate in strategic initiatives including investments, acquisitions, and corporate alliances. Regulatory Status This role is designated as a Senior Management Function (SMF24 - Chief Operations Function) under the UK Senior Managers & Certification Regime (SMCR) and is therefore a regulated role subject to FCA approval and ongoing regulatory obligations. The successful candidate must have demonstrable experience operating in a regulated senior management capacity within an FCA-authorised firm and be capable of meeting the FCA's Fit and Proper requirements, including integrity, competence, financial soundness and will be accountable under the Senior Managers Conduct Rules. Person specification Experience 10+ years' senior leadership experience in Wealth Management or Financial Services Operations. Proven experience operating in a Senior or regulated role within an FCA-authorised firm, with demonstrable accountability under the Senior Managers & Certification Regime (SMCR) and familiarity in Statements of Responsibilities, Responsibilities Maps, and regulatory interactions with the FCA. Strong understanding of personal accountability under the Senior Managers Regime, including Conduct Rules, regulatory references, and fitness and propriety requirements. Experience working with Pershing ecosystems (desirable). Proven track record in operational transformation, automation, and organisational redesign. Demonstrable experience managing outsourced relationships and vendor governance. Deep understanding of CASS, Consumer Duty, AML/KYC, Suitability, and broader FCA regulatory frameworks. Strong working knowledge of operational metrics, data analysis, and performance measurement. Familiarity with HR, Finance, IT, and other core business functions. Strong understanding of business infrastructure, CRM systems, and workflow automation technologies. Leadership & Behavioural Competencies Outstanding organisational and leadership abilities. Proven ability to "lift and shift" functions to optimise organisational design. Excellent interpersonal, communication, and public-speaking skills. Strong decision-making capability and problem-solving aptitude. Ability to motivate, mentor, and inspire teams to deliver high performance. Courage to challenge legacy thinking while respecting the firm's heritage. Qualifications BSc/BA in Business Administration or relevant field. IOD level 4 (minimum) or higher. MSc/MBA desirable. Relevant regulatory or professional certifications advantageous.
Feb 07, 2026
Full time
Overview The Chief Operating Officer (COO) is responsible for shaping, leading, and executing the operational strategy of the Walker Crips Group. This includes architecting the future operating model following the strategic migration to Pershing Securities Ltd (PSL), embedding robust oversight of outsourced arrangements, and transforming residual manual processes into a scalable, technology-enabled environment. The COO will ensure operational excellence, regulatory compliance, and a consistently high-quality client experience across all touchpoints. The role requires a leader who respects the firm's 100-year heritage while having the courage and capability to dismantle inefficient legacy processes, rationalise complexity, and drive automation. The mandate is clear: rationalise, de-risk, and automate. Responsibilities Oversight & Governance Act as primary relationship owner for all key vendors, including PSL. Monitor and challenge Service Level Agreements (SLAs) across custody, nominee, and settlement services. Ensure compliance with FCA outsourcing requirements (SYSC 8), maintaining strong oversight of the "retained" organisation. Streamline committee structures to improve decision-making and operational governance. Embed client journey metrics, service standards, and Consumer Duty outcomes into governance forums. Provide regular reporting to the CEO and Board on operational performance, risk, and transformation progress. Operations Oversee daily business and administrative operations, ensuring optimal efficiency and control. Identify and eliminate process bottlenecks impacting turnaround times and client satisfaction. Lead the management of residual assets not migrated to PSL (e.g., CTFs, non-transferable holdings). Direct HMRC, tax, and regulatory reporting functions, ensuring accuracy despite manual constraints. Develop long-term strategies for residual assets, including potential sale, specialist migration, or automation. Establish policies that promote company culture, operational discipline, and regulatory compliance. Onboarding (First Line of Defence) Take ultimate accountability for AML, KYC, and Client Suitability checks. Implement a rigorous Quality Assurance (QA) framework to ensure front-office submissions meet regulatory standards. Transform the onboarding journey from manual and paper-heavy to digital-first, reducing friction and improving client experience. Ensure onboarding processes support scalability and growth ambitions. Investment Operations Lead the Investment Administration and data integrity teams supporting Investment Managers. Oversee client-facing support teams, ensuring high-touch service supported by modern CRM tools. Rationalise data entry functions, shifting from manual repetition to exception-based monitoring. Ensure operational processes support accurate, timely, and compliant investment operations. Strategic Transformation & Change Leadership Conduct a "First 90 Days" operational audit to identify misaligned roles, inefficient workflows, and opportunities for redesign. Lead the design and implementation of the future Target Operating Model (TOM). Review technology providers and end-to-end solutions to de-risk, increase efficiency, reduce cost, and industrialise processes. Leverage automation tools (RPA, AI, workflow engines such as AWOL) to eliminate manual hand-offs and reduce key-person dependencies. Drive cultural change, inspiring teams to embrace modernisation, accountability, and continuous improvement. Participate in strategic initiatives including investments, acquisitions, and corporate alliances. Regulatory Status This role is designated as a Senior Management Function (SMF24 - Chief Operations Function) under the UK Senior Managers & Certification Regime (SMCR) and is therefore a regulated role subject to FCA approval and ongoing regulatory obligations. The successful candidate must have demonstrable experience operating in a regulated senior management capacity within an FCA-authorised firm and be capable of meeting the FCA's Fit and Proper requirements, including integrity, competence, financial soundness and will be accountable under the Senior Managers Conduct Rules. Person specification Experience 10+ years' senior leadership experience in Wealth Management or Financial Services Operations. Proven experience operating in a Senior or regulated role within an FCA-authorised firm, with demonstrable accountability under the Senior Managers & Certification Regime (SMCR) and familiarity in Statements of Responsibilities, Responsibilities Maps, and regulatory interactions with the FCA. Strong understanding of personal accountability under the Senior Managers Regime, including Conduct Rules, regulatory references, and fitness and propriety requirements. Experience working with Pershing ecosystems (desirable). Proven track record in operational transformation, automation, and organisational redesign. Demonstrable experience managing outsourced relationships and vendor governance. Deep understanding of CASS, Consumer Duty, AML/KYC, Suitability, and broader FCA regulatory frameworks. Strong working knowledge of operational metrics, data analysis, and performance measurement. Familiarity with HR, Finance, IT, and other core business functions. Strong understanding of business infrastructure, CRM systems, and workflow automation technologies. Leadership & Behavioural Competencies Outstanding organisational and leadership abilities. Proven ability to "lift and shift" functions to optimise organisational design. Excellent interpersonal, communication, and public-speaking skills. Strong decision-making capability and problem-solving aptitude. Ability to motivate, mentor, and inspire teams to deliver high performance. Courage to challenge legacy thinking while respecting the firm's heritage. Qualifications BSc/BA in Business Administration or relevant field. IOD level 4 (minimum) or higher. MSc/MBA desirable. Relevant regulatory or professional certifications advantageous.
