Crew Member

Zoo Crew (with Driving Duties)

Number of People Required-10

Hours Per Week-24

Reason for Hire

Seasonal Cover

Rate-PAY: £13.47 per hour

Job Location-Belfast Zoo, Antrim Road, Belfast, BT36 7PN, United Kingdom

Job Description

Main Purpose of Job

Under the supervision of Shift Supervisors:

You will ensure all front-of-house, customer service, and operational duties at Belfast Zoo are performed to a high standard. Duties will include managing admissions, engaging with visitors, overseeing the souvenir shop, and maintaining a clean, safe, and welcoming environment.

Key Responsibilities

• Customer Service
• Assisting visitors with information, guiding tours, and promoting zoo initiatives.
• Membership Programme
• Promoting membership schemes, managing cards, and maintaining the database.
• Retail Operations
• Running the souvenir shop by handling sales, re-stocking shelves, pricing, and presenting merchandise.
• Stock Management
• Conducting stock checks, replenishing inventory, and ensuring compliance with Trading Standards.
• Cleanliness and Maintenance
• Maintaining zoo cleanliness through waste removal, mopping, litter picking, and cleaning staff and public areas including restrooms.
• Equipment Handling
• Operating cleaning and polishing equipment when required.

Tour Guide

Engaging visitors with informative and entertaining tours, while enhancing tour content where possible.

Policies and Values

Adhering to Belfast City Council's policies on customer care, equal opportunities, health and safety, and ensuring compliance with legal and ethical standards.

Please note: These responsibilities are subject to periodic review and updates based on organisational needs.

Required Skills and Experience - Essential Criteria

Applicants must meet the following criteria by the closing date for applications:

Driving Proficiency

A full, valid UK driving licence or the ability to meet service mobility requirements through alternative arrangements. Reasonable adjustments are available for applicants with disabilities.

Relevant Experience

A minimum of one year's experience in the following:

Handling cash and managing customer enquiries.

Cleaning roles, including tasks such as managing waste, sweeping, and bathroom sanitation.

Key Skills

• Teamworking
• Ability to work both as part of a team and independently.
• Customer Care
• Understanding visitor satisfaction and ensuring positive interactions.
• Communication
• Clear verbal communication skills to assist and guide visitors effectively.
• Safety Awareness
• Knowledge of health and safety workplace practices.
• Report Writing
• Ability to maintain accurate records and manage databases.
• Numerical Skills
• Confidence in handling cash, reconciling accounts, and basic stock data analysis.

Shortlisting Criteria

• Belfast City Council may further assess candidates with at least two years' experience in:
• Cash handling and customer-facing roles.
• Cleaning and maintenance tasks as detailed above.

Note: Reasonable adjustments will be accommodated for applicants with disabilities to meet service requirements.

Additional Information

• Working Hours Seasonal employees will be required to work weekends and public holidays.
• Are you passionate about creating memorable experiences and contributing to the success of Belfast Zoo?
• Join our team and be part of delivering an excellent visitor experience at Belfast Zoo.