Customer Service Lead

We are seeking a dynamic and proactive individual to fill the role of Customer Success Coordinator. This position requires excellent communication skills, attention to detail, and the ability to multitask effectively. The ideal candidate will serve as the primary liaison between our tele-representatives, customers, wholesale partners and internal teams to ensure seamless execution of orders and provide outstanding service to our customers. This role encompasses managing customer service, facilitating web partnership with attention to backstock and pre-order execution, bulk customer relations, and wholesale business operations. The ability to organize oneself towards short term and long-term priorities is essential.

Customer Service Management

• Act as the main point of contact for customer service-related inquiries and issues.
• Liaise between tele-representatives and customers to address needs and provide solutions efficiently.
• Coordinate with telereps and warehouse personnel in our fulfillment center when necessary to resolve a spectrum of issues.

Bulk Customer Relations

• Service existing bulk customer accounts by facilitating reorders and exploring new business opportunities.
• Collaborate with marketing to address direct marketing and email campaign needs tailored to bulk customers throughout the year.

Wholesale Business Operations

• Onboard new wholesale partners through email communication and documentation management.
• Manage the relationship with QVC, and other dropship outlets/partners.

Liaison with e-Commerce Director

• Manage communication, preparation, and response to backstock items on the site as well as execution of pre-orders strategies.
• Follow up on pre-order commitments and maintain accurate records of inventory status.
• Read and respond to promotional marketing messages to ensure clarity and best experience for the customer.

Other duties as deemed necessary to support the business.

• Previous experience in customer service, wholesale management, or a related field.
• Excellent communication skills, both written and verbal.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Proficiency in Microsoft Office Suite and experience with CRM software preferred.
• Ability to work independently and collaboratively within a team environment.
• Flexibility to adapt to changing priorities and high-pressure situations.
• Proficiency with Shopify interface desired.

If you are a motivated individual with a passion for delivering exceptional customer service and driving wholesale business growth, we encourage you to apply for this exciting opportunity.

• Type: Full-time
• Compensation: $50-60k annually
• Benefits: 403(B), health, dental, vision insurance, paid time off, employee discounts
• Location: On-site

Candidates selected for this position must pass a full background and reference check.

The White House Historical Association is a non-profit, non-partisan educational organization founded in 1961 by First Lady Jacqueline Kennedy to enhance the understanding, appreciation, and enjoyment of the Executive Mansion. For more than sixty years, the Association has produced award-winning books on a wide range of subjects related to the history of the President's House and has actively fulfilled its educational mission with robust educational programming and retail offerings.

This is NOT a political position or a position with the United States Government. All proceeds from the sale of the Association's books and products are used to fund the acquisition of historic furnishings and artwork for the permanent White House Collection, assist in the preservation of public rooms, and further its educational mission.

Join us in preserving history and providing exceptional customer experiences at the White House Historical Association. Apply now to be part of our dedicated team. For consideration, please email resumes to .