Tenant Liaison Officer Halifax / Bradford

Tenant Liaison Officer - Halifax / Bradford

Location: Halifax / Bradford

Hours: Monday to Friday, 8:00am - 4:30pm

Pay: £14.00 per hour + £10 per day car allowance + 25p per mile mileage

Contract: Temporary Ongoing (Permanent Opportunity Available)

We are currently recruiting for an experienced Tenant Liaison Officer to join a busy planned works team covering Halifax and Bradford. This Tenant Liaison Officer role is ideal for someone with previous experience in social housing, planned maintenance, refurbishment, or construction who thrives in a customer-facing environment.

As a Tenant Liaison Officer (TLO), you will act as the main point of contact between tenants, residents, site teams, and contractors during housing improvement works. The successful Tenant Liaison Officer will ensure residents are informed, supported, and fully updated throughout the lifecycle of the project.

Key Responsibilities

• Acting as the dedicated Tenant Liaison Officer for residents undergoing planned works
• Contacting tenants prior to work commencing to arrange access
• Explaining the scope of works, timescales, and contractor details clearly
• Delivering Resident Information Packs as part of your Tenant Liaison Officer duties
• Providing regular updates via telephone, email, letter, and home visits
• Handling complaints and resolving Stage 1 issues professionally
• Supporting vulnerable tenants with tailored plans
• Working closely with site managers and project teams
• Promoting health & safety awareness during refurbishment works
• Collecting tenant satisfaction feedback
• Completing all administration required of a Tenant Liaison Officer

Tenant Liaison Officer - Requirements

• Previous experience as a Tenant Liaison Officer, Resident Liaison Officer, or Customer Liaison Officer
• Experience within social housing, planned maintenance, refurbishment, or construction
• Strong customer service and complaint handling skills
• Excellent communication and interpersonal skills
• A proactive and organised approach
• Full UK driving licence and access to your own vehicle (essential for this Tenant Liaison Officer role)

Why Apply for This Tenant Liaison Officer Role?

• Competitive hourly rate
• Car allowance and paid mileage
• Stable, ongoing contract with permanent potential
• Monday-Friday working hours
• Opportunity to build long-term experience as a Tenant Liaison Officer within social housing

Interested? Apply now

Apply today.