31 jobs found

Location: Ringwood Salary: £ DOE + uncapped bonus Hours: 8.30am - 5pm Monday - Friday - hybrid after probation Benefits: 25 days hols, free parking, opportunity to buy more holiday Aspire Jobs are working in partnership with our client within their Head Office. They are a growing group and are now looking for an experienced PropertyPortfolio Managerto join their busy property team based in Ringwood. The successful Property Portfolio Manager will have previous account handling experiencefrom within property insurance. The role will see you managing accounts that deal with insurance for blocks of flats, residential property lets and commercial property lets. Working 2 days a week in the office (Monday & Tuesday) the rest of the time will be spent working from home after training/probationary period. The role may from time to time include going to different offices and client visits. They pride themselves on their high levels of customer service, and part of this Property Portfolio Manager role will be about maintaining and exceeding these in line with Co. policy. The role will see you developing and maintaining a portfolio of clients that encourages long term relationships, encompassing new business, renewals and adjustments, through client contact and the preparation of presentations and the maintenance of manual and IT based office systems. SALES To realise individual sales targets through the achievement of new business and renewal figures, self monitoring individual sales activity to ensure all avenues are maximised. To track and monitor progress of activity monitoring conversion rates for leads, appointments, quote and sales activity To adhere and support new and existing sales incentives across the company, i.e. Cross-selling, networking and referrals CUSTOMER SERVICES To ensure that customer service levels are implemented and maintained to a high level, ensuring that team achieve results whereby at least 90% of clients are satisfied with the level of service provided To ensure that there are no more than 1% complaints per month for the department To ensure that telephone response times are maintained in accordance with specified parameters To ensure that all complaints are dealt with within 1 working day in accordance with FCA requirements, or if unresolved/unsatisfied such complaints are passed to compliance manager immediately ACCOUNT MANAGEMENT Ensure that insurance and risk management needs are fully met to the satisfaction of clients and the team To ensure that full presentations are sent out to market, and are actively managed to ensure the best premium and level of cover are obtained for the needs of the client Ensure that all clients are appropriately informed of all matters relating to their insurance in a timely manner and in accordance with FCA guidelines, accurately presenting recommendations and options to clients To work in line with established administration processes to ensure all documentation are accurately produced and distributed to clients Accurately document all instructions/conversations with clients on manual and IT based systems, with specific emphasis on the latter, ensuring client files are kept up to date. Ensure that all renewals are actioned within FCA guidelines. JBRP1_UKTJ

Job Title: Customer Success Manager Reporting To: George Shepherd Location: Bridgwater (Hybrid once a week ideally) Job Type: Full Time 37.5 hours a week Our Purpose Nourish Care provides a digital solution to the health and social care sector which improves the process of recording, analysing, and sharing of information. We seek to enhance and simplify care in equal measures; To harness the power of care management software to improve the lives of people who need care and those who provide it. We are in the midst of one of the most exciting times in our history and while we are the current market leader in the sector, we will not be complacent. We are dedicated to our purpose of a better life for everyone. We continue to revolutionise the care sector and our incredible employees are what make this possible. About the Job We are currently looking for a proactive, collaborative and customer first person to join our team. As a Customer Success Manager at Nourish, you will play a pivotal role in ensuring our customers achieve value when using our solutions. You will care deeply about our relationships with customers and work collaboratively with them to understand and fulfil their needs. In this role, you'll support a pooled portfolio of customers, shared with a team of likeminded people. You'll be responsible for delivering fast, high quality customer interactions that meet SLAs and drive exceptional customer satisfaction. This role is ideal for someone who thrives in a dynamic environment, enjoys working closely with peers in a shared workflow, and is always ready to jump in and support the team. As well as opportunities for renewals, you will be tasked with identifying growth opportunities. Your goal will be to ensure customers are using Nourish in the best way possible, and getting value from our solution. To do this, you will need to be data driven and work cross functionally with different teams. The role and your responsibilities Manage customer requests from a pooled queue whilst meeting or exceeding SLAs for response, resolution and follow up Maintain a high standard of customer experience with every interaction. Support customers in adopting products or services effectively to achieve their goals. Gather customer insights and feedback to help drive product and process improvements. Ensure that all customers are receiving the correct level of engagement with Nourish, based on their type of Organisation Work closely with colleagues performing similar roles to ensure coverage, consistency, and a seamless customer journey. Embrace a team mindset, fostering a positive, supportive working environment sharing knowledge and contributing to team initiatives. Negotiate renewals and expanded use of our services, working with the Sales Team as appropriate Deliver targeted reviews to a subset of customers Contribute to improving both internal and customer facing processes with a view to improving customer experience Build your personal profile and domain knowledge within the sector Ensure complete and accurate recording of customer data in our CRM system Work cross functionally with sales, product, support teams to deliver an outstanding customer experience Personal Profile A passion for how we care for people in society. This may be from work experience or from experiences in your personal life. What matters is that you feel connected with our goals as a business to make care better. A process mindset, able to design effective ways of working for our team Comfortable with change and confident working in a fast paced setting. Remain curious ask questions and seek the best outcomes The intellect to solve problems and find a way to achieve your goals A strong work ethic, always able to organise effectively, work within a team and take accountability for your own actions and results A consultative approach, with excellent active listening skills, a humble style and a willingness to learn Required experience 1-3 years in a customer facing role (Customer Success, Customer Support, Service Desk, Inside Sale/SDR) in a high volume environment. Experience working at pace for a fast-growing business Proven ability to meet SLAs and operate within structured queues Strong multi channel communication (email, chat, phone/video) with clear written records (ticket/CRM notes). Experience using CRM/ticketing tools and basic data literacy: reading dashboards and spotting trends Demonstrable team collaboration Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously Enjoys working closely with customers to ensure complete satisfaction Be a quick learner and have the ability to work effectively in a constantly evolving scale up environment Willing and able to travel Nourish Benefits 25 days basic annual leave, plus Bank Holidays In addition, we offer incremental leave benefit of 1 extra day for each completed year of service, up to a maximum of 5 additional days. This means long standing employees can enjoy up to 30 days of annual leave per year, plus bank holidays. Extra paid day off for your birthday Paid days off for volunteering opportunities Private Medical Insurance Pension Referral Bonus Health and Wellbeing platform including access to 24/7 GP & 24/7 EAP Counselling and support Variable impact workouts. Wellbeing videos including prompts for healthy behaviours Wellbeing, care and compassion leave policies Cycle to Work Scheme Career Development opportunities and regular reviews Recognition and Rewards Social Events throughout the year All positions at Nourish are subject to a satisfactory Enhanced Disclosure and Barring Service check, references and receipt of the appropriate Right to Work documents. Nourish is proud to be an equal opportunities employer and we actively seek and embrace differences in thinking, experience, ethnicity, age, gender, faith, personalities and styles. The different skills, experiences and backgrounds our employees bring to their roles creates a diverse and makes Nourish a special place to work

Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty Understand customer objectives and align our services to achieve those goals Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption Collaborate with internal teams to expedite service delivery and meet onboarding timelines Product Adoption: Monitor client usage and product adoption rates Conduct regular check ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential Address any adoption challenges with tailored solutions Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process Predict and address potential churn risks, implementing mitigation strategies as needed Upselling and Cross Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross selling activities Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement Act as the client's advocate within the company, ensuring their needs and concerns are addressed Reporting and Analytics: Use CRM and Gainsight to maintain up to date client records, track interactions, and measure success metrics Provide regular updates to management on client health, renewal forecasts, and potential risks What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field Experience in customer success, account management, or a similar role, preferably within the digital marketing industry Demonstrated ability to build strong relationships and manage key customer accounts Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem solving skills and the ability to handle challenging client situations with grace Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms Excellent verbal and written communication skills What We Offer International, fast paced and growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas Benefits package including Private Health Insurance and Pension Unlimited PTO Enhanced family/ parental leave Modern office in the heart of Central London There's more as well! Speak with us to find out all details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.

At Affinity, we're passionate about our customer's success and looking for strategic, results-driven CSMs. Your job will combine commercial leadership and customer advocacy. You will drive strategic renewals while working closely with our clients to understand and address their business needs. This role is highly cross-functional, and you will regularly interface with our sales, product, and engineering teams to ensure we place clients' concerns above everything else. We hope you're excited about the prospect of shaping the customer experience at Affinity! What will I be doing? Own a book of Affinity's Mid-Market customers and drive renewals for these accounts. Serve as a Customer Advocate: build a strategy to manage the engagement and success of our clients. Act as a trusted advisor to our customers to drive broad product adoption and ensure they reach a high level of satisfaction with the product. Become a product expert: Develop best practices to share with clients, helping them best leverage Affinity's full functionality. Interface closely with sales, support, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding client experiences, and directly impact the product roadmap. Qualifications Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every qualification. At Affinity, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your past experience doesn't perfectly align with the qualifications above, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Required 4+ years of experience as a Customer Success Manager, Account Manager, or similar role. Proven track record of achieving commercial targets and goals, preferably in an enterprise SaaS setting. Experience managing complex accounts and renewals. You have excellent interpersonal skills with a history of building strong business relationships. You're an influential communicator with experience presenting to small and large audiences. You're proficient in organization, account prioritization, and time management. Ability to orchestrate cross-functional resources to ensure the success of your clients. You are excited by the startup environment; you want to contribute to fine-tuning the structure and process to scale the customer success team. Bonus points for Experience working with Venture Capital, Private Equity, or Investment Banking customers Experience working at a SaaS company in the CRM or data services space. What you'll enjoy at Affinity We live our values as playmakers who are obsessed with learning, care personally about our colleagues and clients, are radically open-minded, and take pride in everything we do. We offer a very competitive compensation package along with equity. We pay for your health, dental, and life insurance. We offer a pension plan to help you plan for retirement. We provide an annual budget for you to spend on education and offer a comprehensive L&D program - after all, one of our core values is that we're ! We support our employee's overall health and well-being and reimburse monthly for things such as; Home Internet, Meals, and Wellness memberships/equipment. Virtual team building and socials. Keeping people connected is essential. About Affinity With more than 3,000 customers worldwide and backed by some of Silicon Valley's best firms, Affinity has raised $120M to empower dealmakers to find, manage, and close more deals. How? Our Relationship Intelligence platform uses the wealth of data exhaust from trillions of interactions between Investment Bankers, Venture Capitalists, Consultants, and other strategic dealmakers to deliver automated relationship insights that drive over 450,000 deals every month. We are are proud to have received Inc. and Fortune Best Workplaces awards as well as to be Great Places to Work certified for the last 5 years running. Join us on our mission to make it possible for anyone to cultivate and fully harness their network to succeed. We use E-Verify Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit

HALOS is an advanced body camera and cloud software scaleup, working with some of the biggest names in security, services, and law enforcement. At HALO, we're passionate about safety and innovation, constantly staying ahead of threats and reducing risk. What sets HALOS apart is not just the cutting edge technology we develop but the culture we've nurtured. Our team embodies openness, transparency, and a "one team" spirit. We're a group of passionate individuals, all working on exciting and impactful projects. Here, you'll find an environment that fosters collaboration, creativity, and a shared sense of purpose. HALOS is seeking a senior Customer Success Manager (CSM) - Strategic Accounts to own adoption, utilisation, and commercial outcomes across our largest and most complex customers, including a major retailer and a large fast food (QSR) chain. This role is explicitly adoption and outcomes focused and commercially accountable. The Strategic CSM owns renewals and expansion (upsell) motions for their accounts, using utilisation, evidence creation, and demonstrated value as the foundation for commercial success. This is not a support role. Success is defined by measurable end user utilisation, consistent behavioural adoption, evidence based value, renewal retention, and thoughtful account growth. Key Responsibilities Drive End User Adoption & Utilisation (Primary Accountability) Own utilisation outcomes, not just customer satisfaction or activity. Execute against the HALOS utilisation framework: Assignment - devices correctly assigned, activated, and deployed Activity - meaningful, appropriate recording behaviour Consistency - normalised usage across shifts, roles, and locations Evidence - footage actively reviewed, bookmarked, shared, and operationalised Identify and remediate zero recording and low usage cohorts as leading indicators of churn risk. Establish realistic utilisation benchmarks based on workforce size, role type, and operating patterns. Strategic Account Ownership Serve as the primary post sale owner for strategic enterprise customers. Build strong relationships with executive sponsors and senior stakeholders, including Operations, Safety, Loss Prevention, HR, Legal, and Compliance. Translate customer objectives (safety, de escalation, incident reduction, accountability, training, liability mitigation) into clear, measurable HALOS outcomes. Lead structured Quarterly Business Reviews (QBRs) focused on utilisation, evidence creation, risk, and commercial outcomes. Change Management & Workforce Enablement Lead adoption and enablement strategies across large, distributed frontline workforces. Partner with customer leadership to: Position body worn cameras positively with employees Address cultural, regulatory, and privacy considerations (including UK specific requirements) Reinforce expected behaviours and operational usage norms Ensure customer administrators are equipped to actively manage adoption, not passively maintain the platform. Proactive Risk Management Identify early indicators of disengagement, misalignment, or adoption breakdown. Intervene early to correct course before issues escalates. Own customer health holistically - behavioural, operational, executive, and commercial. Commercial Ownership: Renewals & Expansion Own end to end renewal responsibility for assigned strategic accounts, including forecasting, renewal strategy, and execution. Own expansion and upsell motions, identifying opportunities grounded in proven adoption, utilisation, and value. Develop and present commercial proposals supported by utilisation data, evidence outcomes, and executive level ROI narratives. Partner with Sales leadership as appropriate, while retaining primary accountability for renewal and expansion outcomes. Ensure expansions are operationally ready and adoption led, avoiding unused or under utilised licences. Cross Functional Leadership Work closely with Enablement (workforce rollout and behavioural adoption), Support (ensuring break/fix is fully owned by Support without consuming CS capacity), and Product (structured feedback from enterprise scale, frontline use cases). Maintain clear ownership boundaries and minimise internal handoffs. Experience & Qualifications 8-10 years experience in Customer Success, Account Management, or related roles within B2B SaaS or hardware enabled SaaS Proven track record owning renewals and expansion, not merely supporting Sales led motions Experience managing large, complex, multi site enterprise customers Strong commercial acumen paired with adoption led success Comfortable operating at both executive and frontline operational levels Based in the Greater London area, with flexibility to travel as required What Success Looks Like High, consistent end user utilisation and evidence creation Strong renewal rates driven by demonstrated value Predictable, thoughtful expansion rooted in adoption Clear executive alignment and commercial credibility Customers who view HALOS as a strategic, commercial impacting partner Benefits Generous Annual Leave Allowance Competitive salary and commission/bonus package Learning and Development opportunities Private Health Insurance Cycle to work scheme Home & Tech scheme Regular company events and social initiatives The HALOS Hiring Process Application: 30 minute introductory meeting with the recruiting team 45 minute Interview with department hiring manager 30 minute meeting with wider department Offer! Diversity & Inclusion We're an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.

JOB TITLE Head of Sourcing and Production ROLE TYPE Fixed Term Contract (Maternity Leave Cover, 12 months May 2026 to May 2027) DEPARTMENT Supply Chain REPORTING TO CEO LOCATION Fitzrovia, London SALARY Competitive COMPANY PROFILE Orlebar Brown (Chanel group) launched in March 2007 as a more tailored approach to men's beach and swim shorts. Based on the traditional pattern of a tailored pair of trousers for men, and with their distinctive side fasteners, they are not just a swim short; they are the original and best shorts you can swim in. Today, our collections are built into broader lifestyles imagined around Beach, Resort, Coast and Sport. We have multiple product releases, including capsules, new categories and services, over the calendar year to maintain excitement, and interest for our customers. Since 2007, we have built the brand to achieve our stated purpose which is - to encourage, excite and inspire everyone to 'Holiday Better'. This is our purpose and why we get out of bed every morning. The brand has rapidly gained global recognition and is sold through online, more than 30 O.B. stores, and the best retailers and hoteliers in the world. Our customer is truly international, so whether they are in St Barth's for Christmas with family, Miami for a wild Spring break, a conference in Dubai with a few days off, tacking a boat off the coast of St Tropez, volunteering to replant mangrove plantations in Puerto Rico, walking along a cliff top in Cornwall, or diving off one into a beautiful blue ocean then O.B. should be there to help you do it better. Our business is built on relationships with those customers, and we strive to maintain our relationship with them, wherever they might be, and provide world class service, when and where they want. It is also built on finding new customers to the brand by welcoming them to join the ever growing O.B. community. THE POSITION As the Head of Sourcing & Production, you will own the end to end supply chain journey - from SMS handover to on time delivery into the warehouse. This is a leadership role that ensures the brand meets seasonal launch deadlines, delivers impeccable product quality, and maintains a resilient and commercially agile sourcing and sustainable strategy. Reporting directly to the CEO, you will lead and empower the Production team while partnering closely with Design, Product Development, Merchandising, and Logistics to bring collections to life. GENERAL RESPONSIBILITIES Manage the sourcing and production process with a focus on driving quality margin and innovation. Support the business with creation of a successful sourcing strategy and supplier's portfolios. Closely collaborate and negotiate with factories (predominantly Portugal and Italy) to ensure OB has enough capacity with each supplier. Manage any counter sourcing and costing opportunities - collaborating closely with product development and design. Partner closely with design, development, merchandising, logistics to ensure a seamless handover of critical path & dates are met. Collaborate with Production & sustainability manager, review the production critical path dates collated from suppliers each season, in advance of final range review and any early buys needed are communicated to internal stakeholders. Review and analyse seasonal collection for margin and suggest if any improvements can be made on product not meeting target margin with internal stakeholders. Plan dates for forecasting and pre-booking key fabric and trims. Understand costs involved and ensure sign off when booking annual fabrics that all stakeholders understand fabric liability potential. Plan production dates with factories to achieve target delivery dates with the overarching aim of 95%+ production delivered on time. Additionally, aiming for 75% US sea shipment from Portugal & Italy. Support production team in resolution of any production issues, ensuring team is well equipped to deal with issues in a timely manner, as well as identify when to escalation to you if further support is needed. Ensure production admin (style set up, PO creation & closure) is created on time and be accountable for accuracy by carrying out checks with production & sustainability manager. Manage EU preferential origin by ensuring accuracy of data on ERP (Netsuite) is correct and ensuring seasonal checks are completed with Production & sustainability manager. Manage and update all commodity codes for product on ERP, and maintain a commodity code bible, adding any new HS codes & duty rates for regions required. Perform a check every season to ensure accuracy for finance team. Budgets - Review SMS, image rights and team travel budgets are within the company set spend. Ensure spend is analysed and correct. Supplier spend - review and analyse spend, checking if their has been volume or cash growth with suppliers . Sustainability - Oversee annual operational carbon footprint, working with 3rd party and internal stakeholders to manage the success of the project. Sustainability - Product carbon footprint, working closely with Production & sustainability manager and 3rd party to ensure product carbon footprint results are achieved within the launch time frame. Compliance - Lead on all compliance projects and ensure OB brand is protected. Collaborating internally with stakeholders to ensure success of project. Manage consumables by forecasting usage and placing top up orders to arrive on time. Collaborate with the creative team on branding project, managing new consumables supplier base and set up including sending of POs. Extender producer responsibility - gather and analyse data needed for EPR submission every 6 months. Exclusive projects - work closely with internal stakeholders to ensure critical path is achievable as well as costs and quantities for suppliers. Oversee Image rights renewals and ensure there is a robust calendar available of when renewals take place. Lead, train, coach, & inspire a team to deliver the purpose of the brand through sourcing and production excellence. CANDIDATE PROFILE Experience and competencies to carry out the responsibilities listed above. In particular the shared passion for the brand O .B aspires to be. Have a natural openness, honesty and enthusiasm about how you approach your work. Understand how to motivate your colleagues in a positive and forward looking way. Demonstrate brand thinking and be capable of dialogue to assist with how the brand is brought to life through development and production by the supplier base. Ability to work as a team member and have productive interactions within your team and your peers within the 'heads of' group in order to develop your business area, but also keen to take personal accountability for performance. You have well developed feedback skills. You will be able to present succinctly to all levels of the organisation including at Board level as needed. Demonstrable analytic and financial (including negotiation) skills required by the role. Ability to work across borders and cultures, having language skills would be an advantage. WHAT WE OFFER Being part of a diverse working environment of people who we learn from every day The chance to train and develop your skills in a fast-working environment Competitive benefits package: Physical wellbeing: Private medical insurance covering pre existing medical conditions and the ability to add family members, an online GP app with 24/7 appointments, available within 24 hours, and cycle scheme participation for tax exempt bike and/or accessories purchase. Financial wellbeing: Company pension scheme. Lifestyle: Orlebar Brown and CHANEL product discounts and employee only sales. Employee Recognition: Service award incentives, 1 week office closure in August to practice what we preach (paid leave and separate from 25 days annual leave plus UK public holidays). It's never just a job at Orlebar Brown. It's a way of life. We live and breathe our brand values - Tailored, Vibrant and Brave. Our team define who we are and how we get the job done. At Orlebar Brown, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Orlebar Brown. Direct applications only. Recruitment agencies - thanks for reading - but we've got this one covered!

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager, Mid-Market in UK. In this role, you will manage a portfolio of mid-market schools and districts, ensuring they effectively adopt and integrate innovative educational technology into their daily operations. You will be responsible for driving product adoption, supporting onboarding and professional development, and maintaining strong, lasting relationships with both teachers and administrators. By monitoring engagement and designing targeted interventions, you will secure renewals, identify growth opportunities, and maximize customer success. Operating in a fast-paced, mission-driven environment, you will work closely with cross-functional teams to deliver meaningful impact on educators and students. Your work will directly influence adoption metrics, retention, and overall satisfaction, helping schools achieve their educational goals while reducing teacher burnout. This is an opportunity to combine your expertise in education and customer success with cutting-edge AI-driven tools. Accountabilities Drive product adoption across your assigned portfolio through onboarding, training, and ongoing professional development Maintain high renewal and retention rates by building trust and influencing key decision makers within schools and districts Identify and capitalize on expansion opportunities to increase account revenue and Net Revenue Retention (NRR) Monitor account health and design intervention programs for underperforming schools to return them to active usage Act as the primary point of contact for mid-market clients, supporting both operational integration and strategic planning Collaborate with internal teams to ensure customer feedback informs product improvements and service enhancements Requirements Proven experience in customer success, account management, or related client-facing roles within the Mid-Market segment Familiarity with education systems or EdTech products, with prior experience as a teacher or working closely with educational institutions preferred Strong relational intelligence and communication skills to build trust with diverse stakeholders Achievement-oriented mindset with the ability to meet and exceed adoption, retention, and revenue goals Highly collaborative, comfortable influencing cross-functional teams and leadership Detail-oriented, organized, and able to manage multiple responsibilities and timelines in a dynamic environment Intellectual curiosity and ability to quickly learn new technologies and apply creative problem solving Benefits Competitive salary and commission structure ($80K - $88K + $20K - $22K commission) Equity or stock options vested over 4 years Fully remote work with flexible scheduling Unlimited paid time off and flexible parental leave policies Employer-sponsored health, dental, and vision insurance plans 401(k) match and monthly wellness stipend Opportunity to make a meaningful impact on education through innovative AI solutions Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

The Client Services team includes customer success, support, and solutions engineering. Responsible for generating value for our customers by ensuring clients are using InfoSum to its full potential, have the necessary support and regularly feedback client use cases internally. Sub Department overview: Customer Success is responsible for understanding, representing and delivering outstanding customer service to InfoSum signed clients. This is achieved by consulting on 1PD strategy, platform usage and partnerships. The team relay core client requirements to the business and identify opportunities to collaborate across internal departments for renewals, platform challenges, upselling, case studies, legal queries to maintain service for clients. Job Overview: The Customer Success Manager (CSM) is responsible for managing and growing a mix of standard and strategic accounts by working with client engineering, product operations, and commercial teams to understand and implement a varied set of use cases. The SMCS manages the day-to-day client interactions to ensure they receive the highest value from the InfoSum platform and are always engaged. The SMCS is expected to manage and maintain a wide portfolio of client relationships with a regular focus on upselling and renewing contracts and starting to exhibit thought leadership across the organization. Core Responsibilities: Drive day-to-day interactions with a defined set of partners Act as the client's go-to advocate and navigate internal processes at InfoSum and the client to provide the best outcome for the client Deliver analytical insights to the client by providing actionable recommendations Track performance and success of platform use to ensure InfoSum is driving towards the best possible outcome for the client / their partners Create and establish go-to-market plans for premium accounts and each of its multiple use cases Plan and execute QBRs and regular meetings Run a reliable and organized account process that keeps InfoSum on top of deadlines and capable of seamlessly introducing new revenue growth initiatives Additional responsibilities as and when required by the business The main skills needed to deliver the core responsibilities: Background in advertising technology Strong understanding of how data and identity is activated in the digital media ecosystem Clear written and oral communicator with emphasis on precision Demonstrable and consistent track record of successfully growing complex partnerships Ability to build and cultivate new relationships with potential and existing partners within all parts of an organization An organized self-starter that can diversify their skillset to meet business priorities Excellent interpersonal and customer-facing skills A high level of curiosity and willingness to understand complex solutions designed to service customer needs Track and communicate commercial and technical blockers for client success on InfoSum, including the commercial impact of client challenges and needs to support internal prioritization of solutions to their challenges A competitive salary based on your experience and ability to perform in role 25 days annual leave (excluding bank holidays) + a day off for your birthday + 2 Volunteering days Private medical insurance Life assurance - 4x your base salary Fantastic corporate discounts and mental wellbeing support, including a top of line EAP. Salary sacrifice schemes Enhanced Maternity, Adoption & Share Parental Leave We also reward our teams with monthly socials, 4pm finishes on a Friday & 3pm Fridays finishes during the summer months of June, July and August, 3 extra days off during the Christmas holidays and a culture built on recognition, collaboration and success

As a Customer Success Manager, you will play a critical role in driving customer value and reducing churn risk. In this role, you will leverage technology, data insights, and strategic frameworks to manage a large portfolio of customers efficiently and effectively. This role is a Customer Success Manager working at scale, with a large portfolio of 50 - 100 mostly Corporate and Enterprise customers. You will work with customers either in 1:1 engagements for high impact objectives, or by running one to many success programs to impact target customer groups. In those 1:1 engagements, you will use your relationship and communication skills to understand customers' business objectives and help to identify ways we can deliver increased value through broader and more mature use of Staffbase. You will have ownership of your portfolio which includes ensuring that the renewal cycle is followed and successfully closed. You will also have the chance to grow your book of business by spotting opportunities to increase how the customer is working with Staffbase. Part mentor, project manager, consultant and comms specialist, you are continually passionate about helping our customers improve their communications strategy and be successful with Staffbase. What you'll be doing Manage a high-volume customer portfolio using a scalable, technology-driven approach. Monitor Customer Health Metrics to identify, qualify, and efficiently mitigate risk Manage and successfully close renewals, as well as growth opportunities. Support the adoption of Staffbase features during every customer touchpoint using playbooks, product signals, and other relevant data points to look for opportunities to expand the Staffbase footprint with your customers Run customer webinars and CSM office hours sessions with a group of customers to drive growth and further product adoption, and efficiently drive value at scale Establish a position as a domain and platform expert through delivery of engagements (e.g. Executive Business Reviews, Expansion Consultations) and other ad-hoc requests to support clients and their goals Partner with internal stakeholders such as Account Executives and Commercial Leaders to research and execute Success Plans with priority customers Partner with cross-functional teams to create and maintain value-driven assets, determine needs and implement scalable and proactive multi-channel programs that accelerate value realisation Develop and execute one-to-many customer success programs, including email campaigns, webinars, and self-service resources Act as a customer advocate to drive product enhancements and new feature development Implement and refine automation workflows to scale personalised customer interactions Stay updated on new tools and methodologies to improve scalability and efficiency What you need to be successful 3+ years relevant work experience in a customer-facing role. Ideally this would be in a digital or scaled customer function, but SaaS customer success, consulting experience, account management or sales organisation experience would be a plus Agile, task focussed and able to manage time based assignments to close Self-motivated, dedicated team player with innovative ideas to encourage customer adoption Excellent communication, presentation, and interpersonal skills Strong interpersonal skills and experience quickly building customer relationships Ability to adopt the approach of continuous improvement and actively contribute to the process and procedure of the team Proven track record of highly-professional customer service in a dynamic, start-up environment Creative problem solving under pressure when working through customer issues What you'll get Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan) Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of £1356 Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August Support - we're offering a Company Pension and Private Medical Insurance incl. Dental, life assurance as well as competitive Pay Parental Leave to support new parents Volunteers Day - you'll get one day off per year for supporting a social project

Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status. At Deputy, we're improving the world of work, one shift at a time, for 80% of the world's workforce: hourly workers. These are the dedicated employees who keep our world running - from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive - the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work. We're becoming an AI-native company, a commitment that means you'll be empowered (and expected) to use AI tools and thinking in your day-to-day work. You'll have the training, support, and freedom to use AI responsibly and creatively to spark ideas, solve problems faster, and unlock new ways of working. If you're passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most! We are seeking a Customer Success Manager to join us on a 12-month fixed-term contract to cover a maternity leave. In this role, you will manage the success of a portfolio of mid market customers, ensuring continuity, stability, and a seamless experience throughout the contract period. Your primary focus will be enabling your customers to achieve their desired business outcomes, delivering a journey that leaves them delighted with their experience. You will act as a trusted advisor, maintaining regular touchpoints that build confidence and strengthen relationships with the Deputy platform. You will develop a deep understanding of your customers' businesses and core needs, identifying opportunities to drive ROI and increase product adoption. Working closely with Sales, Product, and Marketing, you will help foster customer advocacy and ensure strong retention across your portfolio during this important coverage period. The Role (12-Month Fixed-Term Contract - Maternity Leave Cover) What you'll be doing Identify and proactively engage with your customers one on one at key moments of the customer lifecycle to prevent churn, handle escalations, drive success and empower them to grow on the Deputy platform Drive an increase of Adoption (Utilisation Score), Expansion, and NRR (Net Revenue Retention) for your customersOwn renewal conversations with customers to strengthen the partnership between the customer and Deputy Leverage data to identify trends and opportunities to engage with customers 1 on 1 to solve adoption challenges, increase retention, uncover strategic growth opportunities, and address general customer concerns and feedback Be a trusted advisor to customers by consulting on Deputy and the trends in workforce management, time & attendance industry and the wider ecosystem Advocate for the customer by representing their feedback and issues internally to improve customer satisfaction and the overall Deputy platformSupport implementation and renewals of your customers by being a key resource to the Implementation and Account Management functions Collaborate on high-priority internal projects that evolve the Customer Success function to better meet our customers needs Who you are 3+ years with relevant customer-facing experience in a B2B customer success or a relationship management role, ideally from one of the following industries: SAAS, cloud, marketing, media, payroll, HR or time & attendance. Experience managing and driving success at scale in a portfolio of mid-sized accountsPassionate about being the voice of the customer internally, and comfortable with working cross-functionally to drive customer outcomes An ability to understand client objectives and think strategically/ creatively on ways to achieve themComfortable with testing new approaches to drive customer engagement and success throughout the customer lifecycle Excellent written and verbal communication skills across all levels in a business, in particular a strong telephone presence and web presentation skills are all essential Strong technical aptitude, excellent computer skills, and passion for technologyPrevious use of Salesforce or similar CRM systemEnjoys working in a fast paced, ever changing startup environment Ability to travel as needed Employee Perks Enjoy a flexible and hybrid work policy, with a dedicated office 1 minute walk from Farringdon Station Own a piece of Deputy through our Employee Share Ownership Plan (ESOP) Work from home stipend to help you get set up and succeed from home Benefit from our employee pension matching programme Access private health and dental insurance Take paid parental leave to support you and your family Enjoy additional leave days - including study assistance, celebration days and volunteering 25 days' holiday plus bank holidays Feel secure with our income protection scheme for long-term absence due to illness or injury Get involved with our global working groups; designed for collaboration, belonging and connection Connect over weekly office lunches, social gatherings and industry events Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.

Customer Success Manager (Fluent French Speaker) UK Remote & Travel At Dexory, we're redefining warehouse automation through AI, robotics and real-time data. As we rapidly scale to meet demand from leading global logistics and retail companies, we need a highly agile, resilient and strategic supply chain to support our growth. Our mission is to become the most dominant force in warehouse automation and that includes building world-class operational infrastructure behind the scenes. Role As a French speaking Customer Success Manager (CSM), you will be instrumental in ensuring our customers derive maximum value from our platform,DexoryView. You will act as a strategic advisor and relationship manager for a portfolio of key clients, helping them onboard successfully, adopt the platform fully, and achieve measurable business outcomes. Your commercial insight, customer-first mindset, and ability to drive long-term relationships will be essential in delivering ROI and expanding account value over time. This role includes regular travel to client sites across the UK and Europe. You'll engage stakeholders across warehouse, operations, and leadership teams to interpret insights generated by DexoryView, helping teams unlock the full value of their data. You'll provide training, implementation guidance, and business context to ensure successful outcomes across entire organisations. Responsibilities Lead customer onboarding, acting as the primary point of contact to ensure a smooth and value-driven implementation process. Develop strong, trusted relationships with key stakeholders at all levels, understanding their strategic goals and aligning DexoryView's capabilities accordingly. Deliver customer training and workshops onsite and virtually, ensuring teams are confident using the platform and fully understand its benefits. Create and manage Success Plans for customers, mapping business goals to platform usage, with clear KPIs and milestones. Monitor account health through usage data, feedback, and engagement signals to proactively address risks and drive retention. Own customer renewals and upsell opportunities, identifying ways to expand usage and advocate for new features that meet evolving needs. Collaborate with Sales, Product, and Engineering teams to ensure the customer voice is represented and customer outcomes are delivered. Gather and report customer feedback, using insights to shape ongoing product development and customer enablement strategies. About you Proven experience in aCustomer Success, Solutions Engineer, or Commercial post-sales role, ideally within a SaaS or data-driven technology company. Strong commercial acumen with a track record ofdriving renewals, expansions, and long-term account growth. Excellent communication and presentation skills, capable of engaging technical and non-technical stakeholders. Comfort working withdata-driven insights- able to interpret and explain high-level warehouse or operational metrics and trends. Experience in deliveringonboarding, training, and customer-facing workshops, both in person and virtually. Highly proactive, organised, and able to manage multiple client relationships and priorities simultaneously. Willingness totravel frequently across the UK and Europe to support client relationships (estimated 1+ day/week). Work comfortably with dashboards and back-end systems to track usage trends, guide data-driven conversations, and assist customers in interpreting operational insights, fixing deployment issues, trouble shooting problems. Operating Principles Performance:High standards, outstanding results, Commitment:All in, every time One team:One mission, shared success Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision. Benefits Private healthcare via Bupa with 24/7 medical helpline Life insurance Income protection Pension: 4+% employee with option to opt into salary exchange, 5% employer Employee Assistance Programme - mental wellbeing, financial and legal advice/support 25 holidays per year Full meals onsite in Wallingford Fun team events on and offsite, snacks of all kinds in the office AAP/EEO Statement Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Please note: We are unable to provide sponsorship or relocation for this role.

Job Title Procurement & Vendor Management Manager Job Description Role Overview We are currently seeking a Procurement & Vendor Management Manager to join our Global Procurement Solutions (GPS) Team in London.This role presents an excellent opportunity for an experienced procurement and vendor management professional with a strong background in global sourcing, vendor governance, contract management, and stakeholder engagement within a regulated or complex organisational environment.The Procurement & Vendor Management Manager will be responsible for overseeing and continuously improving the organisation's procurement and vendor management framework. A key focus of the role will be leading the transition from legacy or decentralised procurement practices to a more structured, transparent, and scalable operating model aligned with enterprise procurement standards and risk management requirements.In addition to operational responsibilities, the Procurement & Vendor Management Manager will play a key role in shaping procurement strategy and supporting enterprise initiatives. Core activities include leading complex vendor negotiations, overseeing contract renewals and remediation actions and ensuring procurement activities align with internal policies, and regulatory expectations.The role also includes responsibility for advising and supporting business stakeholders across the organisation, acting as a trusted partner on procurement strategy, vendor selection, and commercial decision-making. The Manager will drive consistency, transparency, and efficiency across procurement processes while balancing commercial outcomes, operational needs, and risk considerations.This is a truly global role, providing procurement and vendor management leadership to Pacific Life Re offices across multiple jurisdictions, including Australia, Singapore, Bermuda, the United Kingdom, Canada, and more. The Global Procurement Solutions (GPS) function is primarily based at Pacific Life's headquarters in Newport Beach, California, ensuring alignment with enterprise-wide procurement policies, controls, and best practices.The position offers significant exposure to global procurement operations, enterprise governance frameworks, and senior stakeholder engagement. It is an excellent opportunity for an experienced procurement professional to have a meaningful impact on the maturity and effectiveness of procurement and vendor management within a global organisation. Role Responsibilities Manage the end-to-end procurement lifecycle, from sourcing and contracting through to invoicing and payment Lead the development, issuance and management of Requests for Proposal (RFPs) and related sourcing activities Draft, review, negotiate and manage vendor contracts in line with company policies and governance standards Manage contract renewals, extensions and terminations proactively to avoid commercial, operational or compliance risks Ensure contractual terms are aligned with business objectives while effectively identifying and mitigating commercial and operational risks Identify cost optimisation and value creation opportunities across the vendor portfolio, including benchmarking and renegotiation initiatives Partner closely with business stakeholders to understand requirements and define appropriate contractual terms and conditions Partner with business leads to shape sourcing strategies aligned to business priorities and long term objectives Collaborate with legal, TPRM and finance teams to ensure full compliance with internal policies, procedures and regulatory requirements Drive continuous improvement in procurement and vendor management processes, tools and controls, including automation where appropriate Support change and transformation initiatives by ensuring third party arrangements are fit for purpose and scalable Conduct regular vendor performance and governance reviews to ensure compliance with agreed service level agreements (SLAs), contractual obligations and company standards Escalate and manage vendor issues and disputes, working collaboratively to achieve timely and commercially sound resolutions Develop and maintain strong vendor relationships to drive service quality, cost efficiency and continuous improvement Provide training and awareness sessions to internal stakeholders on procurement policies, contract management and vendor best practices Undertake additional responsibilities as required to support the effective delivery of the role Skills & Experience Essential 8+ years of experience in contract and vendor management, preferably within the financial services sector Experience using Coupa to manage end-to-end procurement processes, reporting, controls and compliance Experience developing and using dashboards, KPIs and management information (MI) to track spend, vendor performance, risk and compliance Strong knowledge and experience in contract and vendor life-cycle management, contract negotiation and managing vendor relationships Excellent analytical, problem solving and decision-making skills Strong communication and stakeholder management abilities Exceptional attention to detail Experience of specific re-insurance industry would be desirable but other industries would be considered. Contract related certification preferred - WorldCC and/or CIPS Ability to exercise confidentiality and professionalism in the performance of duties. Competencies and Behaviours: Collaboration, communication, problem solving, analytical thinking, customer focus, data-driven decision making, strategic thinking, and accountability. Ability to model Pacific Life Re's company values and behaviours on a day-to-day basis Working For Pacific Life Re Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes.Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities. Benefits (Only for Permanent and Fixed Term Employees) Leave 25 days of annual leave with option to buy/sell more days Adoption and fertility leave Generous enhanced parental leaveHealthcare Comprehensive private insurance coverage for employee and dependents Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary Optical benefitsSavings & Retirement 15% combined employee/employer contributionsWellness Subsidized gym membership Access to Employee Assistance Program Cycle to Work and Electric Car Salary Sacrifice Scheme Time off for volunteering Charitable matching of employee donationsAs part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible. Pacific Life Re Values At Pacific Life Re, our vision is to bring an innovative and dynamic approach to the marketplace. Our global team is not afraid to disrupt and challenge industry thinking to provide the best life and health reinsurance services possible. Working in

Please Note: Candidates must have the right to work in the UK as we are unable to offer sponsorship on this occasion Salary: £45,000- £55,000 (DOE) + up to 10% bonus On-Target Earnings (OTE): £82,500 - £92,500 (via 1.5% commission on revenue growth and retention) Why We Are Here Building the Transformative Businesses of Tomorrow We empower mid-market leaders to outperform their competition through world-class tech delivery. By building bespoke digital platforms and engineering high-performance data systems, we turn complex technical challenges into simple, direct engines for scale. We are here to provide the strategic foresight and talented squads needed to create undeniable impact and value. Your role in Our Journey As a Strategic Partnership Manager, you are the proactive driver of business growth and the ultimate guardian of our clients' vision. You act as a consultative partner, providing the foresight and trusted stewardship required to unlock potential within successful mid-market businesses. By leading the conversation and asking the tough questions, you bridge the gap between complex bespoke technology and undeniable business value, ensuring our clients have the clear, simple roadmap they need to outperform their market. Where You'll Thrive The Hub: You'll be based in our Edinburgh office (4 Queen Street), a space designed for collaboration and sharing knowledge. The Balance: We embrace a Hybrid model (3 days on-site), giving you the blend of high-energy teamwork and focused flexibility. How We Support Your Journey Your Time Matters: Enjoy 34 days of holiday to ensure your work-life balance is always strategically aligned. Celebrate Your Success: Take your Birthday off, it's a day for you, not for tasks. Invested in Your Growth: We provide a tailored professional development path, supporting your journey to becoming a respected voice in the tech industry. Comprehensive Health & Security: We've got you covered with private dental and medical insurance, plus sick pay for total peace of mind. Family First: We enable success at home through our enhanced family-friendly policies. Rewarding Performance: On top of your base salary, we offer a bonus of up to 10% to reward the undeniable value you create. Culture of Connection: From office perks to team celebrations, we foster an environment that is open, honest, and easy to engage with. Your Impact as a Tech Enabler Strategic Relationship Ownership: Serve as the primary business-level contact, ensuring ClearSky is positioned as a trusted, long-term strategic partner. Account Growth & Value Realisation: Proactively identify opportunities for clients to leverage new tech, closing upsell and cross-sell opportunities that drive exponential growth. Onboarding & Discovery Transition: Manage the critical "handshake" from initial sale into our delivery squads, ensuring the client's core objectives are never lost in translation. Commercial Lifecycle Management: Own contract renewals, rate negotiations, and long-term account profitability to ensure sustainable success for both ClearSky and our clients. Client Health & NPS: Proactively manage the "Relationship Pulse," taking the initiative to resolve friction before it impacts delivery and maintaining a high standard of client satisfaction. Hospitality & Connection: Lead on client hospitality, from coffee catch-ups to celebratory meals, building the deep personal connections that define our supportive approach. What You'll Need Agency or Consultancy Background: Ideally, you have experience navigating the fast-paced environment of a tech agency / consultancy, understanding how to balance commercial goals with delivery realities. Strategic Mindset: You are an inquisitive partner who asks the right questions about the journey and the challenge, acting as a coach to both your team and your clients. Future-Focused Energy: You are optimistic and ambitious about what we are building next, leading conversations about innovation and the future of technology. Proactive Initiative: You don't wait for problems to arise; you lead, speak up, and act to build something better. Jargon-Free Communication: You have the ability to take difficult concepts and explain them with simplicity and focus. We get things going; we start, we don't wait. With the rapid pace of technological change and opportunity, our initiative is what enables us to seize opportunities, push forward, and build an incredible new future. Focus We prioritise what matters, we cut through distractions and ignore the noise to deliver on opportunities that deliver the biggest impact for our business. Life is complicated enough; we do the complicated thinking and building to deliver simple solutions. We communicate and share ideas in a clear and straightforward way. Support We support businesses to reach their goals, innovate and excel, and we support each other to achieve incredible things.

.Senior Underwriter, Professional Liability page is loaded Senior Underwriter, Professional Liabilityremote type: Hybrid Workinglocations: London, United Kingdom: Colchester, United Kingdom: Manchester, United Kingdom: Birmingham, United Kingdomtime type: Full timeposted on: Posted Todaytime left to apply: End Date: March 31, 2026 (30+ days left to apply)job requisition id: R26\_171With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility . Senior PI Underwriter Senior underwriting position within the PI team Requires an experienced underwriter in the PI class Role will be support the UK PI Underwriting Manager and Line of Business Head in the marketing, underwriting and servicing of business Key Responsibilities Assessment of suitability ofrisks (renewals and new business), pricing exposures in accordance with approved rating model, discretionary pricing mechanisms, and general business unit guidelines. Identify the need for and evaluate additional risk assessment information including Underwriter Representatives' reports, actuarial and financial reports and statements; and any / all other publicly available information. Source input from, and work in conjunction with stakeholders in other departments including claims, actuarial, and operations. Maintain ongoing liaison with producers to obtain supplemental underwriting information, evaluate risks, decline risks, analyse and interpret coverage, explain underwriting requirements and expectations, and present terms. Oversee risks through the life-cycle of a policy: pre-renewal, renewal, ongoing management. Provide best in class service to internal and external stakeholders. Perform marketing activities including maintenance of key producer and client relationships. Regularly meet with clients formally and informally. Keep up to date pertinent market developments. Implement ceded reinsurance actions in accordance with Arch Insurance and business unit guidelines. Support UWM and LOB Head in development and implementation of business planning, data analysis, management and Lloyd's reporting. Support UWM and LOB Head in development and mentoring of junior members of the underwriting team Role Requirements Skills / Competencies Technical and analytical skills Client & broker relationship management Regulatory & compliance awareness Problem solving, negotiation & decision making Strong interpersonal and leadership skills demonstrating an ability to teach, influence and motivate others Strong written and verbal communication skills Qualifications University degree and professional certification desired with suitable underwriting experience Knowledge and understanding of rating, coverage and regulations that cover the class of business. Experience Extensive experience in an underwriting position. Demonstrated competence in maintaining broker/client relationships. Experience or demonstrated the aptitude to operate in a leadership / mentoring position within team structure.If this job isn't the right fit but you're interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our to share your preferences directly with Arch's Talent Acquisition team.14101 Arch Europe Insurance Services Ltd