Location: Stevenage, SG1 2NY
Salary: Up to £45,000 per annum
Hours: 37.5 hours across Monday to Friday
Driver's license is required - Minimum age 21 due to insurance purposes
Are you an experienced AV professional with strong leadership capability and a commitment to delivering excellence in service?
This is a strategic leadership role in which you will represent Sodexo on-site, fostering strong stakeholder relationships while driving operational performance, regulatory compliance and continuous service improvement within a dynamic, high-profile corporate environment.
About the Role
As AV Manager, you will be responsible for ensuring exceptional AV service delivery across multiple sites. You will lead and develop a high-performing team, oversee compliance and safety standards, and ensure flawless technical support for high-profile meetings, lecture theatre events and campus-wide activities.
You will balance operational priorities across locations, ensuring adequate rota coverage and maintaining optimal AV functionality in both standard and non-standard spaces.
Key Responsibilities Service Delivery & Client Relationship
- Act as the primary point of contact for AV services across all sites
- Ensure seamless delivery of AV support for meetings, events and lecture theatres
- Manage event bookings, setups and technical support
- Diagnose and resolve AV faults promptly to full resolution
- Maintain meeting room configurations, signage, glance panels and noticeboards
- Drive high levels of client satisfaction while minimizing disruption
Team Leadership & Development
- Lead, empower and develop AV team members
- Embed Sodexo's Employee Value Proposition (EVP)
- Conduct regular PDRs and identify growth opportunities
- Oversee recruitment, performance management, absence management and HR matters
- Foster a culture of accountability, ownership and belonging
Compliance, Safety & Continuous Improvement
- Ensure full compliance with statutory, legislative and client-specific requirements
- Drive adherence to health & safety protocols, including GSK's 12 Life Saving Rules
- Conduct monthly safety walks and Gemba inspections
- Monitor training records and ensure team competency
- Manage contractor administration and compliance
- Implement new technologies, best practices and service improvements
Key Challenges
- Balancing competing priorities across multiple sites
- Delivering flawless AV support for high-profile and business-critical events
- Managing complex HR and people matters
- Maintaining compliance in a highly regulated environment
- Representing Sodexo professionally under pressure
What You Will Deliver
- Full statutory and client compliance with minimal operational disruption
- A high-performing, engaged AV team
- Seamless AV service delivery across all events and daily operations
- A safe, compliant working environment
- Continuous improvement in service quality and client satisfaction
About You Essential:
- Full UK Driving Licence
- Proven leadership and people management experience
- HR experience (conduct issues, investigations, grievances, absence management)
- Strong Health & Safety knowledge
- Excellent attention to detail
- Customer-focused mindset
- IT literate (Microsoft Office, Salesforce, SAP)
Why Sodexo?:
Working with Sodexo is more than a job; it's a chance tobe part of something greater.
Belong in a company and team that values you foryou.
Act with purpose and have an impact through your everyday actions.
Thrive in your own way.
We also offer a range of perks, rewards and benefits for our colleagues and their families:
- Unlimited access to an online platform offering wellbeing support
- An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
- Access to a 24hr virtual GP Service
- Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers
- Save for your future by becoming a member of the Pension Plan
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
- Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
- Sodexo UK and Irelands enhanced benefits and leave policies