General Manager

Are you an experienced and dynamic leader with a passion for hospitality and luxury service? Do you have a proven track record of managing and elevating high-end properties? Do you take pride in customer satisfaction, and can you find solutions and think on your feet? Do you have excellent experience in operations management, coupled with a strong commercial acumen? My client is looking for an exceptional General Manager to lead their prestigious luxury lodge retreat in the heart of North Yorkshire.

As General Manager, you will be the driving force behind all operations, ensuring the highest standards of service, quality, and guest experience. You will lead a talented and dedicated team, manage day to day operations, and oversee the delivery of exceptional guest experiences. This is a hands on role that requires a deep understanding of luxury hospitality, business acumen, and a passion for creating unforgettable memories for our guests.

• To lead from the front and contribute to site success through good commerciality and a proactive approach.
• To ensure all accommodation is maintained to an excellent condition and that housekeeping standards are always exemplary.
• To adopt Planned, Preventative Maintenance techniques to preserve the longevity of the company's product quality and associated guest experience.
• To gain full knowledge and maintain all operational systems and services including Health & Safety practices as well as gas, water, supply etc.
• To monitor and be accountable for the site ledger/finances, including outstanding debt and if issued, the responsible use of company credit card.
• Ensure that all Guests and Visitors receive amazing service and standards at all key points in their visitor journey.
• To create and conduct local marketing initiatives, effectively maintaining any assigned budgets while increasing the company's overall profit.
• To maintain good and clear communication between the site and Head Office.
• To assist Senior Management to increase the efficiency and profitability of the business.
• To interview and recruit core team of staff and ensure they are being deployed in a productive manner.
• To interview, recruit and train seasonal staff according to requirement and commercial feasibility.
• Ensure the team understand high end service expectations and constantly drive world class service.
• Lead, inspire and champion your team and their talents to all in the business, encouraging on going development and progression.

• Proven experience in managing a property or high end hospitality venue.
• Strong leadership skills with the ability to inspire, manage, and develop a high performing team.
• Exceptional communication and customer service skills.
• Demonstrated ability to manage budgets, financials, and operational systems.
• A passion for delivering outstanding guest experiences and maintaining top tier standards.
• Strong problem solving skills and the ability to think on your feet.
• An understanding of the North Yorkshire region and its tourism offerings is an advantage.
• You must live within 40 mins / 1 hr of Richmond for this role.

• Beautiful, tranquil work environment in the heart of North Yorkshire.
• Opportunity to work with a dedicated and passionate team.
• Professional development and career growth opportunities.
• Staff discounts and perks.
• Company pension scheme - enhanced.
• Health and wellbeing programme.
• Life insurance.

Interested?

Follow the instructions to apply, attaching your CV. This vacancy is being managed by /