Job Description
Housing Ombudsman Service
Director of Development
Location: Home based, with the need to travel nationally depending on business
need.
Salary: £95,000 per annum.
This is a unique opportunity within an organisation dedicated to serving the public's best interests, with ambitious goals to achieve even more.
Our mission is to enhance residents' lives and improve landlords' services by addressing housing complaints. The Housing Ombudsman offers an independent, impartial, and free service for social housing residents. We provide final resolutions on disputes between residents and landlords who are members of our Scheme, which includes tenants and leaseholders of housing associations and local authorities, as well as voluntary members such as private landlords and letting agents.
The Director of Development will provide strategic leadership to the organisation's development function, ensuring high quality design, enhancement and oversight of our products, services, and quality standards. They will drive the integration of the Ombudsman's powers into our work, lead our proactive and systemic activity, and work collaboratively across directorates to support the implementation of improvements that deliver meaningful results. A key focus will be ensuring our development activity is well informed, evidence led, and aligned to our strategic priorities.
As part of the Executive Leadership Team, you will contribute to the design and delivery of the business plan and play a central role in implementing the organisation's strategy. You will champion our corporate values and behaviours, modelling them across their directorate and embedding a culture of learning, excellence, fairness and openness in everything they do.
We are seeking an outstanding senior leader with significant experience in service development, supported by a strong track record of leading high performing teams in complex environments. Candidates will bring experience of driving strategic improvements, using insight and data to influence change, and managing development portfolios at scale. The ability to inspire teams, collaborate effectively, and foster a culture of inclusivity, customer focus, and continuous improvement is essential.
We are on a clear path to delivering the high-quality service the public deserves, and this is your chance to play a key role in that journey.
To apply and for further details please click apply on website.
For a confidential discussion about this role, please contact or
Closing date: Friday 27 March 2026 at 12:00pm (Noon)
