Hotel Manager

Criterion Hospitality is looking for a hands on Hotel Manager to take full ownership of day to day hotel performance.

This is not a desk based role. We want a visible, decisive leader who leads from the front, drives standards, improves performance quickly, and builds strong, motivated teams.

You will take accountability for operations, guest experience, and commercial results - managing change confidently, controlling costs, and ensuring the hotel performs at its best every day.

Salary: £50k - £55k

• Thrives under pressure, manages multiple tasks effectively, and makes sound decisions quickly.
• Comfortable working in a fast paced environment, prioritising tasks and resolving challenges efficiently.
• Able to adapt quickly, manage competing priorities, and respond proactively to issues.
• Performs well in a dynamic setting, balancing multiple responsibilities with strong problem solving skills.
• Experienced in managing high volume workloads while maintaining accuracy and attention to detail.
• Strong leadership, communication, and interpersonal skills.
• Knowledge of hotel management systems (PMS, Opera, etc.).
• Strong financial awareness with a focus on cost control, operational efficiency, and revenue optimisation.

• Review hotel occupancy and reservations, managing inventory to optimise revenue and minimise waste.
• Analyse daily financial reports, monitor expenditure, and identify cost saving opportunities.
• Manage staff rotas and labour costs while maintaining high service standards.
• Recommend procurement and supply orders, ensuring cost effective purchasing.
• Monitor operational efficiency and implement measures to reduce waste and maximise resources.
• Oversee housekeeping and maintenance operations to ensure efficient resource use and cost control.
• Address guest complaints promptly while balancing service quality with operational efficiency.
• Ensure compliance with all health, safety, and operational policies in a cost conscious manner.

5-10 years' hotel or senior operational experience, ideally within budget or high volume environments (such as EasyHotel, Travelodge, Premier Inn or similar), with a hands on leadership style, proven experience driving performance and operational change, strong commercial awareness focused on costs and results, and excellent communication and practical problem solving skills.