Sinch is pioneering the way the world communicates. More than 175,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we "Dream Big", "Win Together", "Keep it simple", and "Make it Happen". These values are our foundation!
ClickSend, a brand of the Sinch SMB group, is a rapidly growing and fast moving business with an enviable situation of having a high deal flow of inbound sales opportunities which many of self convert. However, greater opportunities are available with the sales team to assist with pricing and product queries as part of that conversion.
About the roleThe Customer Success Manager (CSM) will cover clients within Europe and is responsible for maximising conversion of a high inbound flow of predominantly SMB customers. This position is an individual contributor, meaning you need to be a self starter, comfortable wearing multiple hats and able to operate independently with confidence. You will work as part of a broader Sales team across the US, UK, France and Australia. The role suits a goal oriented Sales professional who is comfortable identifying opportunities to pursue, qualifying leads and closing, and motivating themselves to achieve their objectives.
With the UK being one of our expansion regions in 2026, this role isn't just about selling. It's about working closely with Marketing and Product to ensure we see growth and success within the UK and Europe.
The role is based in the UK and is a remote role. It reports to the Director of Sales.
About youProven sales phone skills, customer success or inside sales experience, ideally gained within a SMS, SaaS or telecommunications environment.
Track record of overachieving targets, and able to articulate numbers.
Adept at identifying and executing on opportunities.
Customer focus and genuine interest in understanding their needs.
Strong communication and telephone skills, and comfortable engaging at all levels of our business.
Ability to multitask, prioritise and manage time effectively.
Excellent analytical, written, and verbal skills in English.
Ability to self start and work under own judgement and initiative.
Other European language.
Our corporate language is English, please submit your application in English.
At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we are not supporting relocation at this time.
Applicants must:
Hold a UK or EU/EEA citizenship.
Have a valid UK work permit.
Our hiring processWe are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two way process and encourage you to ask questions throughout the journey.
Job InfoSinch collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant see the privacy notice for further details.
At Sinch, we're committed to building a workplace where everyone feels valued, supported, and welcomed. We provide equal employment opportunities to all employees and applicants and do not discriminate on the basis of race, color, national origin, religion, creed, disability, age, sex, sexual orientation, gender identity, marital status, familial status, status with regard to public assistance, veteran status, genetic information, or membership or activity in a local human rights commission, or any other status protected by applicable law.