Place - Housing and Homelessness
Tenant Liaison Officer
Area Based Regeneration and Shared Repairs
Hours: 36 per week
Salary: £29,173 - £33,287
The City of Edinburgh Council has an exciting opportunity for a customer focused person who would like to be part of a new team. We're seeking to recruit a Tenant Liaison Officer to support the delivery of an extensive improvement programme across the Council's entire existing housing estate of over 20,000 homes.
Over the next decade, the Council's Housing Service will be required to embark on a large scale retrofit programme to meet Government Statutory targets on energy efficiency ratings and our own net zero carbon targets.
The role will contribute to the delivery of a range of upgrades to tenants' homes and involve engagement with a range of stakeholders, including colleagues based in the Housing Locality teams in all aspects in delivering the programme of works.
The key requirements of the roles will be:
Support the management of the relationship and services to the tenants during the delivery of the programmes.
Carry out effective consultation to ensure the Council's programmes are supported by the local communities and key stakeholders.
Ensure the needs of individual, vulnerable tenants are identified and liaise with the appropriate services to identify workable solutions for everyone.
We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers and LGBT+ people across all levels of the organisation, all of whom are currently underrepresented. All applicants will be considered fairly based on skills and experience. Disabled and care-experienced applicants who meet the minimum job criteria will be guaranteed an interview.
Find out more about our commitment to equalities
As part of our goal to improve organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure we're recruiting the best people. We're interested not only in your skills and experience but also in your approach to work. Therefore, part of our interview process will be an assessment of how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.
You can find out more on Our Behaviours web page Our Behaviours - The City of Edinburgh Council
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.
Happy to talk flexible working.
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