Applause IT Recruitment Ltd
Bromsgrove, Worcestershire
IT Project Manager - Technology & IT Services Location: Bromsgrove, Worcestershire. Commutable Birmingham, Worcester, Kidderminster, Redditch, M42/M6 corridor Salary: 45,000 - 50,000 per year (DOE) + Benefits Job Type: Full-time, On Site About the Role We are looking for an experienced IT Project Manager to lead and deliver a variety of technology projects for our clients. You will coordinate resources, manage timelines, and ensure that project objectives meet both client needs and organisational goals. Acting as the main point of contact, you will bridge communication between clients, technical teams, and senior management to ensure smooth, successful project delivery. Key Responsibilities Lead and manage multiple IT projects from initiation to completion, ensuring on-time and on-budget delivery. Develop detailed Scope of Work , including schedules, resource allocation, risk management, and project milestones. Coordinate internal teams (Engineering, Finance, Purchasing) and third-party vendors to meet project requirements. Serve as the primary liaison between clients and technical engineers, translating business needs into actionable IT solutions. Monitor project progress, identify potential issues early, and implement corrective actions as needed. Prepare and deliver regular project updates and reports to clients and senior management. Ensure all projects adhere to company policies, industry best practices, and compliance standards. Facilitate post-project reviews to identify improvements and drive continuous development. Technical Skills & Experience Proven experience in IT project management , ideally within an MSP or technology services environment. Circa 3-5 years PM/PMO work in a similar role Strong baseline understanding of IT infrastructure, cloud solutions, networking, and cybersecurity . Skilled in project management tools (e.g., Microsoft Project, Connectwise PSA). Relevant certifications such as PRINCE2, PMP, Agile are desirable but not essential. Analytical mindset with excellent problem-solving abilities. Ability to manage multiple priorities under pressure and adapt to changing client needs. Personal Attributes Detail-oriented and proactive with strong organisational skills. Collaborative team player with leadership qualities. Customer-focused with a commitment to high-quality service delivery. Excellent communication and relationship management skills. What We Offer 23 days annual leave (including your birthday) plus bank holidays Company pension scheme Private healthcare Quarterly company bonus and financial incentives via development schemes Regular company social events and team activities Excellent office environment with leisure facilities in a town-centre location Additional Information Successful candidates will be subject to a Disclosure and Barring Service (DBS) check . Applicants must be able to commute to Bromsgrove B61 prior to starting.
Feb 27, 2026
Full time
IT Project Manager - Technology & IT Services Location: Bromsgrove, Worcestershire. Commutable Birmingham, Worcester, Kidderminster, Redditch, M42/M6 corridor Salary: 45,000 - 50,000 per year (DOE) + Benefits Job Type: Full-time, On Site About the Role We are looking for an experienced IT Project Manager to lead and deliver a variety of technology projects for our clients. You will coordinate resources, manage timelines, and ensure that project objectives meet both client needs and organisational goals. Acting as the main point of contact, you will bridge communication between clients, technical teams, and senior management to ensure smooth, successful project delivery. Key Responsibilities Lead and manage multiple IT projects from initiation to completion, ensuring on-time and on-budget delivery. Develop detailed Scope of Work , including schedules, resource allocation, risk management, and project milestones. Coordinate internal teams (Engineering, Finance, Purchasing) and third-party vendors to meet project requirements. Serve as the primary liaison between clients and technical engineers, translating business needs into actionable IT solutions. Monitor project progress, identify potential issues early, and implement corrective actions as needed. Prepare and deliver regular project updates and reports to clients and senior management. Ensure all projects adhere to company policies, industry best practices, and compliance standards. Facilitate post-project reviews to identify improvements and drive continuous development. Technical Skills & Experience Proven experience in IT project management , ideally within an MSP or technology services environment. Circa 3-5 years PM/PMO work in a similar role Strong baseline understanding of IT infrastructure, cloud solutions, networking, and cybersecurity . Skilled in project management tools (e.g., Microsoft Project, Connectwise PSA). Relevant certifications such as PRINCE2, PMP, Agile are desirable but not essential. Analytical mindset with excellent problem-solving abilities. Ability to manage multiple priorities under pressure and adapt to changing client needs. Personal Attributes Detail-oriented and proactive with strong organisational skills. Collaborative team player with leadership qualities. Customer-focused with a commitment to high-quality service delivery. Excellent communication and relationship management skills. What We Offer 23 days annual leave (including your birthday) plus bank holidays Company pension scheme Private healthcare Quarterly company bonus and financial incentives via development schemes Regular company social events and team activities Excellent office environment with leisure facilities in a town-centre location Additional Information Successful candidates will be subject to a Disclosure and Barring Service (DBS) check . Applicants must be able to commute to Bromsgrove B61 prior to starting.
WORKING WITH US The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve. We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve. As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff. Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris. To discover more about our culture, ethos and what it is like to work here, visit the Why Work For Us page. ABOUT THIS OPPORTUNITY We are seeking a proactive and skilled IT Technician to play a key role in delivering high quality IT support services and contributing to project work across the Harris Federation. Based at our Croydon Head Office and supporting our Academies, you will operate as a roaming technician, providing cover for short term absences, vacancies and periods of increased demand. Your flexibility and expertise will help ensure that Group ICT consistently delivers exceptional, ITIL aligned services to our staff and students. This is a dynamic and rewarding opportunity to work across a diverse network and make a meaningful impact on IT systems that help to transform education across London. MAIN AREAS OF RESPONSIBILITY Your responsibilities will include: Providing high quality IT support, advice and guidance in line with ITIL and HarrisNet principles for Head Office, academy staff and students Logging all IT support needs accurately in the Service Management system Retaining ownership of academy support tickets and updating staff on progress Resolving support tickets within SLA targets Re routing or escalating tickets to the correct team and working with third line support, Project Managers and stakeholders Identifying, implementing and documenting desktop workarounds in the Knowledgebase Identifying recurring incidents and performing root cause analysis Notifying key contacts of major incidents affecting service delivery Imaging, deploying and maintaining Windows 11 PCs, laptops, tablets, and Apple iMacs/iPads Installing, configuring and maintaining peripherals (printers, IWBs, projectors) Installing and testing software and updates while ensuring licence compliance Installing, configuring and maintaining VoIP phones Working with local academy Technicians and providing 2nd line support for complex issues Familiarising yourself with academy network infrastructure and documentation Checking and maintaining server and network infrastructure according to HarrisNET best practice Supporting on site infrastructure (physical/virtual servers, networking devices) to ensure availability and security WHAT WE ARE LOOKING FORWe are looking for an individual who is highly motivated, takes pride in delivering excellent technical support, and is committed to creating reliable, secure, and efficient IT environments across our academies. We are looking for someone who has a strong eye for troubleshooting, maintaining, and improving IT systems, and who can provide outstanding support to staff and students while ensuring our technology runs smoothly. We would like to hear from you if you are: A confident communicator at all levels, with excellent verbal and written communication skills Self-motivated, with a can-do attitude and a strong commitment to delivering results on time and to a high quality in a fast paced, constantly changing environment Able to self-manage, organise and prioritise tasks and work under pressure during troubleshooting and problem-solving Flexible, adaptable and capable of handling the various pressures and demands associated with this highly customer focussed ICT support role Knowledgeable about Microsoft products, including Office 365 and Office 2016, SharePoint, Apple OS and other desktop related software products Able to demonstrate excellent troubleshooting and resolution skills, backed by a clear, analytical approach to problem solving Able to react quickly and effectively to issues and opportunities For a full job description and person specification, please download the Job Pack. APPLYING FOR THIS POSITION If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation. Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date. When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received. OUR VISION & VALUES Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed. We know there are many challenges facing our young people and the communities we serve, and that's why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues. IMPORTANT INFORMATION Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. WHAT WE CAN OFFER YOU Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. You will also have access to a variety of benefits, support programmes and initiatives including: Excellent opportunities for continuous professional development and career progression Annual performance and loyalty bonus Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts Harris Wellbeing Cash Plan including cover for routine and specialist healthcare Employee Assistance Programme for free and confidential advice Cycle to work salary sacrifice scheme Wide range of shopping, leisure, and travel discounts 20% off at Tapi Carpets, exclusive to Harris employees Interest-free ICT and season ticket loans For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
Feb 19, 2026
Full time
WORKING WITH US The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve. We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve. As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff. Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris. To discover more about our culture, ethos and what it is like to work here, visit the Why Work For Us page. ABOUT THIS OPPORTUNITY We are seeking a proactive and skilled IT Technician to play a key role in delivering high quality IT support services and contributing to project work across the Harris Federation. Based at our Croydon Head Office and supporting our Academies, you will operate as a roaming technician, providing cover for short term absences, vacancies and periods of increased demand. Your flexibility and expertise will help ensure that Group ICT consistently delivers exceptional, ITIL aligned services to our staff and students. This is a dynamic and rewarding opportunity to work across a diverse network and make a meaningful impact on IT systems that help to transform education across London. MAIN AREAS OF RESPONSIBILITY Your responsibilities will include: Providing high quality IT support, advice and guidance in line with ITIL and HarrisNet principles for Head Office, academy staff and students Logging all IT support needs accurately in the Service Management system Retaining ownership of academy support tickets and updating staff on progress Resolving support tickets within SLA targets Re routing or escalating tickets to the correct team and working with third line support, Project Managers and stakeholders Identifying, implementing and documenting desktop workarounds in the Knowledgebase Identifying recurring incidents and performing root cause analysis Notifying key contacts of major incidents affecting service delivery Imaging, deploying and maintaining Windows 11 PCs, laptops, tablets, and Apple iMacs/iPads Installing, configuring and maintaining peripherals (printers, IWBs, projectors) Installing and testing software and updates while ensuring licence compliance Installing, configuring and maintaining VoIP phones Working with local academy Technicians and providing 2nd line support for complex issues Familiarising yourself with academy network infrastructure and documentation Checking and maintaining server and network infrastructure according to HarrisNET best practice Supporting on site infrastructure (physical/virtual servers, networking devices) to ensure availability and security WHAT WE ARE LOOKING FORWe are looking for an individual who is highly motivated, takes pride in delivering excellent technical support, and is committed to creating reliable, secure, and efficient IT environments across our academies. We are looking for someone who has a strong eye for troubleshooting, maintaining, and improving IT systems, and who can provide outstanding support to staff and students while ensuring our technology runs smoothly. We would like to hear from you if you are: A confident communicator at all levels, with excellent verbal and written communication skills Self-motivated, with a can-do attitude and a strong commitment to delivering results on time and to a high quality in a fast paced, constantly changing environment Able to self-manage, organise and prioritise tasks and work under pressure during troubleshooting and problem-solving Flexible, adaptable and capable of handling the various pressures and demands associated with this highly customer focussed ICT support role Knowledgeable about Microsoft products, including Office 365 and Office 2016, SharePoint, Apple OS and other desktop related software products Able to demonstrate excellent troubleshooting and resolution skills, backed by a clear, analytical approach to problem solving Able to react quickly and effectively to issues and opportunities For a full job description and person specification, please download the Job Pack. APPLYING FOR THIS POSITION If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation. Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date. When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received. OUR VISION & VALUES Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed. We know there are many challenges facing our young people and the communities we serve, and that's why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues. IMPORTANT INFORMATION Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. WHAT WE CAN OFFER YOU Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. You will also have access to a variety of benefits, support programmes and initiatives including: Excellent opportunities for continuous professional development and career progression Annual performance and loyalty bonus Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts Harris Wellbeing Cash Plan including cover for routine and specialist healthcare Employee Assistance Programme for free and confidential advice Cycle to work salary sacrifice scheme Wide range of shopping, leisure, and travel discounts 20% off at Tapi Carpets, exclusive to Harris employees Interest-free ICT and season ticket loans For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
Location: Uxbridge, Middlesex, United Kingdom Job Category: Other Overview Where will your career take you next? Let's find out together. At Zurich Cover-More, we're proud to be one of the world's leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we're there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world's best-known brands - think major airlines, travel giants, top banks, credit card providers, and large retailers - to deliver more care, more cover, for all. Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world's leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we're redefining what it means to travel safely and with confidence. Whether it's a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter. This role is part of World Travel Protection, our global medical and security assistance business supporting many of Zurich Cover-More's travel insurance brands. We support both corporate and leisure travellers - helping them avoid risks before they escalate and connecting them with the right experts when emergencies arise. With deep expertise in global travel risk management, we're trusted by travellers, corporate risk managers, and organizations worldwide to prepare for potential threats and respond when it matters most. Operating 24/7 from our global assistance centres, we're always ready to answer the call - wherever in the world it comes from. Responsibilities You'll design and oversee the implementation of the global learning curriculum for assistance, customer service, claims, and sales You'll conduct training needs analysis, identify gaps, and develop a training management plan to address key areas of learning. You'll develop a training program designed to meet International Standard ISO9001 You'll work to establish regionally accredited training to provide trainees with qualifications. You'll design and deliver bespoke blended learning programs in consultation with key business stakeholders, that meet clinical and non- clinical risk management, quality and regulatory requirements. You'll conduct focus groups and assess training needs through surveys and other qualitative/quantitative methods including benchmarking against other organisations. You'll conduct regular training audits that identify trends, knowledge gaps, and ongoing risks with feedback provided to the senior leadership team You'll measure the effectiveness of all learning programs and utilise feedback to improve the quality of learning You'll implement talent management and succession planning strategies to develop talent within our business You'll build and sustain collaborative and productive working relationships with key stakeholders across our global business Qualifications You'll have a background in learning and development, with experience establishing best practice L&D departments in corporate organisations You'll be a native speaker or fluent in both English and a second language (preferably French, German, Italian or Spanish) You'll have a proven track record of developing a Global Learning Strategy and Roadmap that suits the needs of your business You'll have experience building and implementing a learning curriculum in line with adult learning principles to address identified training needs You'll possess knowledge of leading-edge learning theories, practices, benchmarks, systems, technologies, and digital learning literacy You'll have a proven ability to develop, design and partner with Executive teams to deliver organisational capability & learning initiatives Why you'll love working with us! We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking. We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey. Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home. Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We're committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career. Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme. Travel and work with us. We believe your career should take you places - literally. At Zurich Cover-More, we support your professional journey and your passion for travel with complimentary travel insurance. So go ahead, start planning your next adventure today! Investing in your health and your future. We offer a competitive health insurance package with comprehensive mental health coverage, access to an Employee Assistance Program (EAP), and a pension scheme with employer contributions - helping you build a secure and healthy future. Diversity and inclusion. We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you - because that's exactly who we're looking for. Appy today and let's go to great places together!
Feb 09, 2026
Full time
Location: Uxbridge, Middlesex, United Kingdom Job Category: Other Overview Where will your career take you next? Let's find out together. At Zurich Cover-More, we're proud to be one of the world's leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we're there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world's best-known brands - think major airlines, travel giants, top banks, credit card providers, and large retailers - to deliver more care, more cover, for all. Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world's leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we're redefining what it means to travel safely and with confidence. Whether it's a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter. This role is part of World Travel Protection, our global medical and security assistance business supporting many of Zurich Cover-More's travel insurance brands. We support both corporate and leisure travellers - helping them avoid risks before they escalate and connecting them with the right experts when emergencies arise. With deep expertise in global travel risk management, we're trusted by travellers, corporate risk managers, and organizations worldwide to prepare for potential threats and respond when it matters most. Operating 24/7 from our global assistance centres, we're always ready to answer the call - wherever in the world it comes from. Responsibilities You'll design and oversee the implementation of the global learning curriculum for assistance, customer service, claims, and sales You'll conduct training needs analysis, identify gaps, and develop a training management plan to address key areas of learning. You'll develop a training program designed to meet International Standard ISO9001 You'll work to establish regionally accredited training to provide trainees with qualifications. You'll design and deliver bespoke blended learning programs in consultation with key business stakeholders, that meet clinical and non- clinical risk management, quality and regulatory requirements. You'll conduct focus groups and assess training needs through surveys and other qualitative/quantitative methods including benchmarking against other organisations. You'll conduct regular training audits that identify trends, knowledge gaps, and ongoing risks with feedback provided to the senior leadership team You'll measure the effectiveness of all learning programs and utilise feedback to improve the quality of learning You'll implement talent management and succession planning strategies to develop talent within our business You'll build and sustain collaborative and productive working relationships with key stakeholders across our global business Qualifications You'll have a background in learning and development, with experience establishing best practice L&D departments in corporate organisations You'll be a native speaker or fluent in both English and a second language (preferably French, German, Italian or Spanish) You'll have a proven track record of developing a Global Learning Strategy and Roadmap that suits the needs of your business You'll have experience building and implementing a learning curriculum in line with adult learning principles to address identified training needs You'll possess knowledge of leading-edge learning theories, practices, benchmarks, systems, technologies, and digital learning literacy You'll have a proven ability to develop, design and partner with Executive teams to deliver organisational capability & learning initiatives Why you'll love working with us! We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking. We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey. Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home. Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We're committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career. Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme. Travel and work with us. We believe your career should take you places - literally. At Zurich Cover-More, we support your professional journey and your passion for travel with complimentary travel insurance. So go ahead, start planning your next adventure today! Investing in your health and your future. We offer a competitive health insurance package with comprehensive mental health coverage, access to an Employee Assistance Program (EAP), and a pension scheme with employer contributions - helping you build a secure and healthy future. Diversity and inclusion. We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you - because that's exactly who we're looking for. Appy today and let's go to great places together!
We are looking for a passionate and experienced manager to lead our new Dorset High-Risk IDVA Service. As the IDVA Service Operations Manager , you will be responsible for the operational delivery, quality, and strategic oversight of a specialist team supporting victims of domestic abuse across Dorset. This role is 37.5 hrs offered as hybrid working with two days from our Boscombe office, however travel across Dorset will also be required. You will provide strong leadership, ensure trauma-informed, victim-centred practice, and work closely with multi-agency partners-including Dorset Police, MARAC, DA service partners, health, and safeguarding teams-to ensure safe, high-quality and effective service delivery. This role is pivotal in shaping a newly commissioned service and embedding high standards aligned to SafeLives Leading Lights best practice. What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options : Including hybrid working Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Welcome Bonus : £500 on successful completion of probation period. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. About the Role This role will include an additional £2k allowance in recognition of the specialist skills required to manage a high-risk IDVA service. As an Operations Manager you will Lead, manage and develop a team of Independent Domestic Violence Advisors, ensuring high-quality, consistent and safe practice. Oversee the daily operations of the Dorset IDVA service, ensuring contractual requirements and KPIs are met. Coordinate effective multi-agency working, including attendance at MARAC, partnership meetings and commissioning discussions. Provide case oversight, risk management guidance and quality assurance for high-risk domestic abuse cases. Monitor performance, reporting, workforce planning and service improvement activities. Build strong relationships with statutory and voluntary agencies to promote partnership-led, victim-focused service provision. Ensure the team adopts a trauma-informed, inclusive approach that centres the needs and voices of victims. Lead recruitment, supervision, wellbeing support and development of staff. Ensure compliance with safeguarding procedures, data security, and relevant legislation. About You: Ideally, you will have Experience working within multi-agency forums Experience representing or developing services at an operational level Experience supporting workforce wellbeing in trauma-exposed roles Additional specialist knowledge such as coercive control, harmful practices, or complex needs. You will need Experience managing domestic abuse or similar high-risk safeguarding services. Strong leadership and people-management skills, with the ability to coach, support and develop staff. A thorough understanding of domestic abuse, risk assessment and safety planning. Excellent knowledge of MARAC processes and multi-agency safeguarding arrangements. Confidence in managing service performance, reporting and contractual requirements. The ability to work collaboratively with partners to achieve positive outcomes for victim/survivors Strong written and verbal communication skills, with the ability to represent the service at a strategic level. A commitment to Victim Support's values and a compassionate, trauma-informed approach. This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements. About Us: Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Feb 05, 2026
Full time
We are looking for a passionate and experienced manager to lead our new Dorset High-Risk IDVA Service. As the IDVA Service Operations Manager , you will be responsible for the operational delivery, quality, and strategic oversight of a specialist team supporting victims of domestic abuse across Dorset. This role is 37.5 hrs offered as hybrid working with two days from our Boscombe office, however travel across Dorset will also be required. You will provide strong leadership, ensure trauma-informed, victim-centred practice, and work closely with multi-agency partners-including Dorset Police, MARAC, DA service partners, health, and safeguarding teams-to ensure safe, high-quality and effective service delivery. This role is pivotal in shaping a newly commissioned service and embedding high standards aligned to SafeLives Leading Lights best practice. What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options : Including hybrid working Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Welcome Bonus : £500 on successful completion of probation period. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. About the Role This role will include an additional £2k allowance in recognition of the specialist skills required to manage a high-risk IDVA service. As an Operations Manager you will Lead, manage and develop a team of Independent Domestic Violence Advisors, ensuring high-quality, consistent and safe practice. Oversee the daily operations of the Dorset IDVA service, ensuring contractual requirements and KPIs are met. Coordinate effective multi-agency working, including attendance at MARAC, partnership meetings and commissioning discussions. Provide case oversight, risk management guidance and quality assurance for high-risk domestic abuse cases. Monitor performance, reporting, workforce planning and service improvement activities. Build strong relationships with statutory and voluntary agencies to promote partnership-led, victim-focused service provision. Ensure the team adopts a trauma-informed, inclusive approach that centres the needs and voices of victims. Lead recruitment, supervision, wellbeing support and development of staff. Ensure compliance with safeguarding procedures, data security, and relevant legislation. About You: Ideally, you will have Experience working within multi-agency forums Experience representing or developing services at an operational level Experience supporting workforce wellbeing in trauma-exposed roles Additional specialist knowledge such as coercive control, harmful practices, or complex needs. You will need Experience managing domestic abuse or similar high-risk safeguarding services. Strong leadership and people-management skills, with the ability to coach, support and develop staff. A thorough understanding of domestic abuse, risk assessment and safety planning. Excellent knowledge of MARAC processes and multi-agency safeguarding arrangements. Confidence in managing service performance, reporting and contractual requirements. The ability to work collaboratively with partners to achieve positive outcomes for victim/survivors Strong written and verbal communication skills, with the ability to represent the service at a strategic level. A commitment to Victim Support's values and a compassionate, trauma-informed approach. This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements. About Us: Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
What You'll Be Doing Driving Commercial Performance Own and deliver your store's sales, profit, and margin targets by making smart, commercially focused decisions Understand your local market and competitors, using insight to shape effective trading and sales plans Develop and deliver local initiatives to drive sales growth and enhance customer loyalty Build strong relationships with suppliers and Support Centre teams to maximise opportunities and store efficiency Leading Through People Lead, motivate, and develop your team to perform at their best-building a high-performance culture of support and accountability Coach in the moment and through structured sessions to build skills and confidence across the team Ensure clear communication and regular engagement with all colleagues, sharing goals, updates, and business changes Delivering Outstanding Customer Experience Role model best-in-class customer service every day, setting the tone for a great in-branch experience Maintain close relationships with trade members, building trust and repeat business Ensure all customer complaints are resolved swiftly and fairly, balancing commercial and customer needs Use customer feedback and market knowledge to refine your store's service and offer Operational Excellence & Safety First Oversee daily operations to ensure everything runs efficiently, safely, and in line with company standards Take accountability for all store Health & Safety matters-promoting safe working practices and ensuring full legal compliance Act as a key holder: responsible for store security, opening and closing procedures, cash handling, and vehicle/plant safety Rewards & Benefits Work-Life Balance & Extras Colleague Discount - Enjoy discounts at Selco and other Grafton Group businesses to help with home improvements. Company Car or allowance Holiday Buy Scheme - Purchase extra holiday and spread the cost over 12 months. Paid Volunteer Leave - Take time off to give back to a cause close to your heart. Enhanced Family Leave Pay - Extra support for maternity, paternity, adoption, and fertility treatments. Free Breakfast - Start your day right with access to our in-store and office pantries. Apprenticeships & Career Development - Learn, grow, and take your career to the next level. Refer a Friend Bonus - Know someone great? Earn a bonus when they join our team! Financial Benefits Enhanced Pension Scheme - We match every 1% above the statutory 5% that you contribute. EarlyPay - Access your earned wages before payday when you need them. Profit-Based Bonus Scheme - We work hard and celebrate success with yearly bonuses of up to 30% of basic salary. ShareSave Scheme - Share in the success you help create! Save from just £5 a month and have the option to become a Grafton Group Plc shareholder. Retail & Leisure Discounts - Save on groceries, restaurants, cinema tickets, theme parks, utilities and more! Health & Wellbeing Private Medical Insurance - We cover the cost of a plan that allows you access private health treatments. Health Cash Plan - We cover the cost of a plan that lets you claim cash back on everyday medical treatments like dental, optical, and prescriptions. Plus, access video consultations with a GP. Employee Assistance Programme - Free and confidential support, including counselling, financial guidance, and legal advice. Life Assurance - Protection for your loved one should the unexpected happen. Gym Discounts - Save up to 25% at hundreds of health clubs nationwide. Cycle to Work Scheme - Get a new bike and accessories through salary sacrifice, saving on tax and making commuting easier! About Us Looking to build a career with a company that's proud to support the nation's tradespeople? At Selco Builders Warehouse, we're always on the lookout for enthusiastic, down-to earth individuals who bring a positive, team first attitude to everything they do! We're a well-established name in the industry with a strong store network across the UK-and we're continuing to invest in our people, our business, and our future. It's a busy, fast paced environment where no two days are the same, but you'll be surrounded by great colleagues and backed by a superb reward and benefits package. We're committed to being a truly inclusive employer. That means creating a workplace where everyone feels welcome, respected, and able to thrive-regardless of background or experience. Health and Safety remains our top priority, and we'll always support our colleagues in doing their best work, safely.
Feb 04, 2026
Full time
What You'll Be Doing Driving Commercial Performance Own and deliver your store's sales, profit, and margin targets by making smart, commercially focused decisions Understand your local market and competitors, using insight to shape effective trading and sales plans Develop and deliver local initiatives to drive sales growth and enhance customer loyalty Build strong relationships with suppliers and Support Centre teams to maximise opportunities and store efficiency Leading Through People Lead, motivate, and develop your team to perform at their best-building a high-performance culture of support and accountability Coach in the moment and through structured sessions to build skills and confidence across the team Ensure clear communication and regular engagement with all colleagues, sharing goals, updates, and business changes Delivering Outstanding Customer Experience Role model best-in-class customer service every day, setting the tone for a great in-branch experience Maintain close relationships with trade members, building trust and repeat business Ensure all customer complaints are resolved swiftly and fairly, balancing commercial and customer needs Use customer feedback and market knowledge to refine your store's service and offer Operational Excellence & Safety First Oversee daily operations to ensure everything runs efficiently, safely, and in line with company standards Take accountability for all store Health & Safety matters-promoting safe working practices and ensuring full legal compliance Act as a key holder: responsible for store security, opening and closing procedures, cash handling, and vehicle/plant safety Rewards & Benefits Work-Life Balance & Extras Colleague Discount - Enjoy discounts at Selco and other Grafton Group businesses to help with home improvements. Company Car or allowance Holiday Buy Scheme - Purchase extra holiday and spread the cost over 12 months. Paid Volunteer Leave - Take time off to give back to a cause close to your heart. Enhanced Family Leave Pay - Extra support for maternity, paternity, adoption, and fertility treatments. Free Breakfast - Start your day right with access to our in-store and office pantries. Apprenticeships & Career Development - Learn, grow, and take your career to the next level. Refer a Friend Bonus - Know someone great? Earn a bonus when they join our team! Financial Benefits Enhanced Pension Scheme - We match every 1% above the statutory 5% that you contribute. EarlyPay - Access your earned wages before payday when you need them. Profit-Based Bonus Scheme - We work hard and celebrate success with yearly bonuses of up to 30% of basic salary. ShareSave Scheme - Share in the success you help create! Save from just £5 a month and have the option to become a Grafton Group Plc shareholder. Retail & Leisure Discounts - Save on groceries, restaurants, cinema tickets, theme parks, utilities and more! Health & Wellbeing Private Medical Insurance - We cover the cost of a plan that allows you access private health treatments. Health Cash Plan - We cover the cost of a plan that lets you claim cash back on everyday medical treatments like dental, optical, and prescriptions. Plus, access video consultations with a GP. Employee Assistance Programme - Free and confidential support, including counselling, financial guidance, and legal advice. Life Assurance - Protection for your loved one should the unexpected happen. Gym Discounts - Save up to 25% at hundreds of health clubs nationwide. Cycle to Work Scheme - Get a new bike and accessories through salary sacrifice, saving on tax and making commuting easier! About Us Looking to build a career with a company that's proud to support the nation's tradespeople? At Selco Builders Warehouse, we're always on the lookout for enthusiastic, down-to earth individuals who bring a positive, team first attitude to everything they do! We're a well-established name in the industry with a strong store network across the UK-and we're continuing to invest in our people, our business, and our future. It's a busy, fast paced environment where no two days are the same, but you'll be surrounded by great colleagues and backed by a superb reward and benefits package. We're committed to being a truly inclusive employer. That means creating a workplace where everyone feels welcome, respected, and able to thrive-regardless of background or experience. Health and Safety remains our top priority, and we'll always support our colleagues in doing their best work, safely.
