We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. Why consider joining our Financial Services community as a Google Cloud (GCP) Managing Consultant? Our Managing Consultants play a key component of our Go to market strategies, working closely with Partners to develop compelling insight and propositions for our clients. This is a chance to take responsibility for developing our capabilities in Google Cloud. An opportunity to shape your own path in a role where you're trusted to manage your time, make an impact, and drive meaningful change for clients and communities in the Financial Services sector. Grow a flexible and unique career within a trust based, inclusive environment that values excellence, innovation, and curiosity. Contribute to shaping the future of financial services and solving challenges that affect everyday lives. Thrive in a collaborative community of experts, supported by peer level mentoring, coaching, and knowledge sharing. What you can expect Be part of our management team, helping shape and launch new service propositions while driving strategic business growth. Lead business development initiatives-building trusted client relationships, owning outcomes, and delivering innovative, high impact solutions. Apply hands on experience to design and deliver cutting edge business solutions, working end to end from senior stakeholders to delivery teams. Access the latest training and certifications, including AWS, Azure, and GCP, alongside our extensive internal learning and mentoring programmes. Contribute to thought leadership and the development of market relevant offerings that showcase innovation and deliver value to clients. Qualifications Essential requirements Even if you don't meet every requirement, we encourage you to apply-we often hire for similar roles that may be a great fit. A deep understanding of Cloud strategy and implementation, particularly with regards to Google Cloud (GCP) platforms, ideally at an architecture level. Experience in selling professional services, including consultancy and Google Cloud services An established network of senior stakeholders within financial services, with a proven ability to nurture and expand relationships that support business development and long term client partnerships Proven experience across financial services, particularly in banking, insurance, wealth management, payments, or financial infrastructure Experience leading multidisciplinary teams, especially in engineering and architecture Ability to deliver strategic thinking through delivery roadmaps and mentoring. Deep knowledge of cloud, digital, data, and AI technologies, with exposure to emerging tech and digital trends. Additional information Please not that the interview stages may be subject to change based on the specific requirements of the role. Introductory Callwith a senior Talent Acquisition Partner to explore your background, the opportunity, and PA. Round 1:Three competency based interviews with members of the team. Final Round :Business plan presentation to PA leaders-with guidance and prep time provided. Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world's most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. We are dedicated to supporting the physical, emotional, social and financial well being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare for you and your family 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity based initiatives Annual performance based bonus PA share ownership Tax efficient benefits (cycle to work, give as you earn) We're committed to advancing equality.We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. Hybrid Working - Our approach is to be in the office or on client site a minimum of 2 days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on client site. Adjustments or accommodations- Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on
Feb 28, 2026
Full time
We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. Why consider joining our Financial Services community as a Google Cloud (GCP) Managing Consultant? Our Managing Consultants play a key component of our Go to market strategies, working closely with Partners to develop compelling insight and propositions for our clients. This is a chance to take responsibility for developing our capabilities in Google Cloud. An opportunity to shape your own path in a role where you're trusted to manage your time, make an impact, and drive meaningful change for clients and communities in the Financial Services sector. Grow a flexible and unique career within a trust based, inclusive environment that values excellence, innovation, and curiosity. Contribute to shaping the future of financial services and solving challenges that affect everyday lives. Thrive in a collaborative community of experts, supported by peer level mentoring, coaching, and knowledge sharing. What you can expect Be part of our management team, helping shape and launch new service propositions while driving strategic business growth. Lead business development initiatives-building trusted client relationships, owning outcomes, and delivering innovative, high impact solutions. Apply hands on experience to design and deliver cutting edge business solutions, working end to end from senior stakeholders to delivery teams. Access the latest training and certifications, including AWS, Azure, and GCP, alongside our extensive internal learning and mentoring programmes. Contribute to thought leadership and the development of market relevant offerings that showcase innovation and deliver value to clients. Qualifications Essential requirements Even if you don't meet every requirement, we encourage you to apply-we often hire for similar roles that may be a great fit. A deep understanding of Cloud strategy and implementation, particularly with regards to Google Cloud (GCP) platforms, ideally at an architecture level. Experience in selling professional services, including consultancy and Google Cloud services An established network of senior stakeholders within financial services, with a proven ability to nurture and expand relationships that support business development and long term client partnerships Proven experience across financial services, particularly in banking, insurance, wealth management, payments, or financial infrastructure Experience leading multidisciplinary teams, especially in engineering and architecture Ability to deliver strategic thinking through delivery roadmaps and mentoring. Deep knowledge of cloud, digital, data, and AI technologies, with exposure to emerging tech and digital trends. Additional information Please not that the interview stages may be subject to change based on the specific requirements of the role. Introductory Callwith a senior Talent Acquisition Partner to explore your background, the opportunity, and PA. Round 1:Three competency based interviews with members of the team. Final Round :Business plan presentation to PA leaders-with guidance and prep time provided. Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world's most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. We are dedicated to supporting the physical, emotional, social and financial well being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare for you and your family 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity based initiatives Annual performance based bonus PA share ownership Tax efficient benefits (cycle to work, give as you earn) We're committed to advancing equality.We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. Hybrid Working - Our approach is to be in the office or on client site a minimum of 2 days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on client site. Adjustments or accommodations- Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting edge solutions. Join us to drive transformation tailored to our clients' challenges of today and tomorrow, informed and validated by science and data, superpowered by creativity and design, all underpinned by purpose driven technology. Join our Data & AI Strategy team and be part of the future of AI consulting. We are not just advising clients; we're actively disrupting traditional consulting models by embedding AI into every aspect of how we work. We're looking for changemakers with recent, hands on experience in AI development - people who understand the technology and can connect it to the bigger picture. You'll help our clients build, scale and embed AI capabilities across their organisations, driving transformation from strategy through to execution. YOUR ROLE This role sits at the intersection of strategy, innovation and delivery, perfect for someone who thrives on solving complex problems. From Agentic AI in risk governance to AI sovereignty in enterprise architecture and enabling the AI empowered workforce of tomorrow, you'll be working at the cutting edge of what's next. We DESIGN next generation data, analytics and AI platforms - you will lead the architecture and development of scalable, secure and cost efficient platforms that power both operational and analytical workloads, leveraging leading cloud technologies (AWS, GCP, Azure). We ENABLE hybrid cloud transformation - you will implement modern hybrid data architectures (e.g. Snowflake, Redshift, BigQuery) and drive the migration of legacy systems to cloud native solutions that unlock agility and performance. We INNOVATE with AI driven data solutions - you will create proof of concepts and minimum viable products for advanced analytics and AI platforms, ensuring they align with enterprise objectives and deliver measurable business value. We AUTOMATE for speed and reliability - you will build and streamline data pipelines, infrastructure provisioning, and deployments using DevOps practices, CI/CD, and Infrastructure as Code tools (Terraform, CloudFormation). We ADVISE on enterprise data strategy - you will shape the vision for enterprise data platforms, develop architecture blueprints, roadmaps, and communication plans that engage stakeholders and drive adoption. We DELIVER impact through design excellence - you will champion user centric design and storytelling to create compelling data platform solutions. By applying industry frameworks (TOGAF, DAMA) and best practices, you ensure consistency, compliance, and scalability. We SUPERCHARGE delivery - we leverage the power of AI to accelerate delivery and drive innovation for our clients and our business. You will be encouraged to experiment with new AI and automation technologies to build proof of concepts, augment research and automate tasks. As part of your role alongside client work you will have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - training to support your career development and the skills demand within the company, certifications, etc. You will join a rapidly growing team of data, analytics and AI architects and engineers, united by a shared mission: to design and deliver next generation data platforms that power business transformation. We build end to end capabilities that align seamlessly with enterprise strategic objectives, enabling organisations to unlock the full potential of their data. We are looking for exceptional Data Platform Architecture & Engineering Consultants to lead the design, implementation and optimisation of modern, enterprise grade data platforms. In this role, you will bring deep expertise in cloud native architectures, data engineering, and DevOps practices to help organisations accelerate innovation and achieve data driven success. YOUR PROFILE As a member of the Data & AI Strategy Team you'll be part of the future of AI consulting. We look for individuals who align with our core values, are creative problem solvers and have a genuine interest in AI and emerging technologies. You'll be passionate about helping organisations unlock the potential of AI, not just through technical delivery but by driving strategic change. Below are some of the key skills and experiences we look for in candidates. We don't expect you to hit every point - we want to build a team that has diverse backgrounds, perspectives and strengths. Key Skills Growth mindset and curiosity - you're always learning, experimenting with new technologies, and pushing the boundaries of what's possible. Strategic thinking - you have strong problem solving and analytical skills, with the ability to structure complex challenges and develop clear, actionable recommendations. Excellent communication and collaboration skills - you're confident engaging with stakeholders at all levels, translating complex ideas into clear, compelling narratives. Strong understanding of data and AI technologies - whether through hands on development or strategic project exposure, you can confidently engage with AI concepts and tools. Strategic Leadership in Data, Analytics & AI Architecture - proven experience shaping end to end solutions that enable AI/ML workloads and drive optimisation through automation. Strong Industry Expertise - 10+ years in data technologies and architecture, with strong consulting experience. Cloud Data Platforms - 6+ years designing, implementing and managing cloud based architectures such as AWS, Azure or GCP, and hands on experience with modern data solutions like Snowflake, Databricks, BigQuery, Synapse or others. Certifications & Technical Depth - at least 3 intermediate level cloud certifications and expertise in cloud native AI data architectures. Infrastructure & Automation - proficiency in Infrastructure as Code (Terraform, ARM Templates, Google Deployment Manager) and DevOps practices, and familiarity with networking, security and identity management for AI use cases. Modern Data Patterns - solid understanding of ETL/ELT processes and modern architecture patterns such as Data Mesh and Data Fabric. Migration & Transformation - experience migrating legacy systems to cloud native data stores. Consulting & Commercial Acumen - strong background in advisory roles, project scoping, budgeting and managing complex stakeholder relationships. SC Cleared / Eligible. Technology & Consulting Experience Strategic Leadership in Data, Analytics & AI Architecture - proven experience shaping end to end solutions that enable AI/ML workloads and drive optimisation through automation. Strong Industry Expertise - 10+ years in data technologies and architecture, with strong consulting experience. Cloud Data Platforms - 6+ years designing, implementing and managing cloud based architectures such as AWS, Azure or GCP, and hands on experience with modern data solutions like Snowflake, Databricks, BigQuery, Synapse or others. Certifications & Technical Depth - at least 3 intermediate level cloud certifications and expertise in cloud native AI data architectures. Infrastructure & Automation - proficiency in Infrastructure as Code (Terraform, ARM Templates, Google Deployment Manager) and DevOps practices, and familiarity with networking, security and identity management for AI use cases. Modern Data Patterns - solid understanding of ETL/ELT processes and modern architecture patterns such as Data Mesh and Data Fabric. Migration & Transformation - experience migrating legacy systems to cloud native data stores. Consulting & Commercial Acumen - strong background in advisory roles, project scoping, budgeting and managing complex stakeholder relationships. SC Cleared / Eligible. Desirable Experience Domain Experience - primarily UK Public Sector, but also Banking, Financial Services and Insurance (BFSI), Consumer Products, Retail and Distribution (CPRD), Telecoms and Transport. Knowledge of cloud cost management tools and best practices to optimise spend and maximise value. Proven track record of applying Agile methodologies and leading cross functional teams to deliver complex data and AI solutions. WHAT YOU'LL LOVE ABOUT WORKING HERE Our team drives business transformation by architecting next generation data and AI platforms that reimagine enterprise operating models, unlock new value streams and embed AI into the core of business strategy. We work across a wide range of industries, delivering outcomes that matter to society. You'll have the freedom to experiment, innovate, and shape your own career path, supported by mentorship from leading experts in data and AI. NEED TO KNOW At Capgemini we don't just believe in inclusion, we actively make it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring your whole self to work. We aim to create a positive work life balance . click apply for full job details
Feb 28, 2026
Full time
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting edge solutions. Join us to drive transformation tailored to our clients' challenges of today and tomorrow, informed and validated by science and data, superpowered by creativity and design, all underpinned by purpose driven technology. Join our Data & AI Strategy team and be part of the future of AI consulting. We are not just advising clients; we're actively disrupting traditional consulting models by embedding AI into every aspect of how we work. We're looking for changemakers with recent, hands on experience in AI development - people who understand the technology and can connect it to the bigger picture. You'll help our clients build, scale and embed AI capabilities across their organisations, driving transformation from strategy through to execution. YOUR ROLE This role sits at the intersection of strategy, innovation and delivery, perfect for someone who thrives on solving complex problems. From Agentic AI in risk governance to AI sovereignty in enterprise architecture and enabling the AI empowered workforce of tomorrow, you'll be working at the cutting edge of what's next. We DESIGN next generation data, analytics and AI platforms - you will lead the architecture and development of scalable, secure and cost efficient platforms that power both operational and analytical workloads, leveraging leading cloud technologies (AWS, GCP, Azure). We ENABLE hybrid cloud transformation - you will implement modern hybrid data architectures (e.g. Snowflake, Redshift, BigQuery) and drive the migration of legacy systems to cloud native solutions that unlock agility and performance. We INNOVATE with AI driven data solutions - you will create proof of concepts and minimum viable products for advanced analytics and AI platforms, ensuring they align with enterprise objectives and deliver measurable business value. We AUTOMATE for speed and reliability - you will build and streamline data pipelines, infrastructure provisioning, and deployments using DevOps practices, CI/CD, and Infrastructure as Code tools (Terraform, CloudFormation). We ADVISE on enterprise data strategy - you will shape the vision for enterprise data platforms, develop architecture blueprints, roadmaps, and communication plans that engage stakeholders and drive adoption. We DELIVER impact through design excellence - you will champion user centric design and storytelling to create compelling data platform solutions. By applying industry frameworks (TOGAF, DAMA) and best practices, you ensure consistency, compliance, and scalability. We SUPERCHARGE delivery - we leverage the power of AI to accelerate delivery and drive innovation for our clients and our business. You will be encouraged to experiment with new AI and automation technologies to build proof of concepts, augment research and automate tasks. As part of your role alongside client work you will have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - training to support your career development and the skills demand within the company, certifications, etc. You will join a rapidly growing team of data, analytics and AI architects and engineers, united by a shared mission: to design and deliver next generation data platforms that power business transformation. We build end to end capabilities that align seamlessly with enterprise strategic objectives, enabling organisations to unlock the full potential of their data. We are looking for exceptional Data Platform Architecture & Engineering Consultants to lead the design, implementation and optimisation of modern, enterprise grade data platforms. In this role, you will bring deep expertise in cloud native architectures, data engineering, and DevOps practices to help organisations accelerate innovation and achieve data driven success. YOUR PROFILE As a member of the Data & AI Strategy Team you'll be part of the future of AI consulting. We look for individuals who align with our core values, are creative problem solvers and have a genuine interest in AI and emerging technologies. You'll be passionate about helping organisations unlock the potential of AI, not just through technical delivery but by driving strategic change. Below are some of the key skills and experiences we look for in candidates. We don't expect you to hit every point - we want to build a team that has diverse backgrounds, perspectives and strengths. Key Skills Growth mindset and curiosity - you're always learning, experimenting with new technologies, and pushing the boundaries of what's possible. Strategic thinking - you have strong problem solving and analytical skills, with the ability to structure complex challenges and develop clear, actionable recommendations. Excellent communication and collaboration skills - you're confident engaging with stakeholders at all levels, translating complex ideas into clear, compelling narratives. Strong understanding of data and AI technologies - whether through hands on development or strategic project exposure, you can confidently engage with AI concepts and tools. Strategic Leadership in Data, Analytics & AI Architecture - proven experience shaping end to end solutions that enable AI/ML workloads and drive optimisation through automation. Strong Industry Expertise - 10+ years in data technologies and architecture, with strong consulting experience. Cloud Data Platforms - 6+ years designing, implementing and managing cloud based architectures such as AWS, Azure or GCP, and hands on experience with modern data solutions like Snowflake, Databricks, BigQuery, Synapse or others. Certifications & Technical Depth - at least 3 intermediate level cloud certifications and expertise in cloud native AI data architectures. Infrastructure & Automation - proficiency in Infrastructure as Code (Terraform, ARM Templates, Google Deployment Manager) and DevOps practices, and familiarity with networking, security and identity management for AI use cases. Modern Data Patterns - solid understanding of ETL/ELT processes and modern architecture patterns such as Data Mesh and Data Fabric. Migration & Transformation - experience migrating legacy systems to cloud native data stores. Consulting & Commercial Acumen - strong background in advisory roles, project scoping, budgeting and managing complex stakeholder relationships. SC Cleared / Eligible. Technology & Consulting Experience Strategic Leadership in Data, Analytics & AI Architecture - proven experience shaping end to end solutions that enable AI/ML workloads and drive optimisation through automation. Strong Industry Expertise - 10+ years in data technologies and architecture, with strong consulting experience. Cloud Data Platforms - 6+ years designing, implementing and managing cloud based architectures such as AWS, Azure or GCP, and hands on experience with modern data solutions like Snowflake, Databricks, BigQuery, Synapse or others. Certifications & Technical Depth - at least 3 intermediate level cloud certifications and expertise in cloud native AI data architectures. Infrastructure & Automation - proficiency in Infrastructure as Code (Terraform, ARM Templates, Google Deployment Manager) and DevOps practices, and familiarity with networking, security and identity management for AI use cases. Modern Data Patterns - solid understanding of ETL/ELT processes and modern architecture patterns such as Data Mesh and Data Fabric. Migration & Transformation - experience migrating legacy systems to cloud native data stores. Consulting & Commercial Acumen - strong background in advisory roles, project scoping, budgeting and managing complex stakeholder relationships. SC Cleared / Eligible. Desirable Experience Domain Experience - primarily UK Public Sector, but also Banking, Financial Services and Insurance (BFSI), Consumer Products, Retail and Distribution (CPRD), Telecoms and Transport. Knowledge of cloud cost management tools and best practices to optimise spend and maximise value. Proven track record of applying Agile methodologies and leading cross functional teams to deliver complex data and AI solutions. WHAT YOU'LL LOVE ABOUT WORKING HERE Our team drives business transformation by architecting next generation data and AI platforms that reimagine enterprise operating models, unlock new value streams and embed AI into the core of business strategy. We work across a wide range of industries, delivering outcomes that matter to society. You'll have the freedom to experiment, innovate, and shape your own career path, supported by mentorship from leading experts in data and AI. NEED TO KNOW At Capgemini we don't just believe in inclusion, we actively make it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring your whole self to work. We aim to create a positive work life balance . click apply for full job details
Overview Element has an opportunity for a new Director of Group Financial Reporting and Control to join our team in London. Our Director will lead the external group reporting requirements for the Element Group and be the owner of group accounting policies, including training for the broader finance function, with the responsibility for the design and operation of key controls over the financial reporting processes, and setting the group's financial reporting timetable. Reporting to the Group Finance Director, the role will lead a team of 4 qualified accountants (all based in London). Key interfaces for the role include other Group Finance team(Treasury, Tax, Corporate development, FP&A), Regional CFO's, Regional GBS Directors and Business Unit finance teams. Other stakeholders are the Executive Management, Board & Audit Committee, Company Secretariat, External and Internal Audit, and regulators. Role Location: The role will be located in the Group's Head Office at Covent Garden, London. We operate a flexible and hybrid working environment with 3 days office-based working, 2 days home-working. Responsibilities External Group Financial Reporting Annual group accounts, quarterly financial reporting to lenders, and other institutions and investorsLead a monthly management consolidation process of key financial reports at group level Coordinates, directs, plans and executes the financial reporting component of the group's external audit Coordinates, directs, plans and executes the delivery of Annual report (including the Consolidated Financial Statements) All technical accounting and disclosures, including research and preparation of technical accounting memos and working with third-party consultants, as needed to support conclusions Determine the impact of upcoming and potential accounting and regulatory changes and proactively prepare the organization Own, develop and revise group accounting policies Provide ongoing technical training for the finance organisation, including the Company's foreign entities, and drive a controls-minded approach to financial reporting Lead and develop a financial reporting and controls environment Support on key projects and workstreams such as ERP/CPM implementations, M&A/Disposal related accounting integration activities, legal entity rationalisation Leadership Ability to influence and inspire across global teams Foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organisational objectives Demonstrate proficiency effectively presenting complex topics in an easy-to-understand manner and facilitating meetings with senior management Monitor and ensure compliance with company policies and procedures The position requires strong collaborative, communication, and project management skills Global awareness and sensitive to multiple cultures Business Partnership Actively partners with the global finance teams to implement financial reporting requirements Work across the organisation to proactively identify, prioritise, facilitate, and lead financial reporting continuous improvement initiatives Skills / Qualifications Significant proven experience in all aspects of accounting in a service oriented environment Strong general ledger, internal and external reporting, accounts payable, accounts receivable, payroll and basic income tax knowledge CPA qualification or alternative qualifications may be considered (e.g.: Masters in Business Administration) depending on experience Ability to read and interpret documents such as safety rules, operating and maintenance instructions, customer testing specifications, and procedure manuals Ability to write routine reports and speak effectively before groups of customers or employees of organisation Strong interpersonal skills and listening ability to communicate effectively with all stakeholders Ability to encourage and sustain the high performance of employees and provide appropriate developmental opportunities. Must have strong IT knowledge (MS Windows, Word, Excel, Access, PowerPoint, etc.) Knowledge of Hyperion and or Microsoft Dynamics AX is a plus Company Overview Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 6,500 brilliant minds operating from 200 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'. When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access. While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development. Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization. Diversity Statement At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner". All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws.
Feb 28, 2026
Full time
Overview Element has an opportunity for a new Director of Group Financial Reporting and Control to join our team in London. Our Director will lead the external group reporting requirements for the Element Group and be the owner of group accounting policies, including training for the broader finance function, with the responsibility for the design and operation of key controls over the financial reporting processes, and setting the group's financial reporting timetable. Reporting to the Group Finance Director, the role will lead a team of 4 qualified accountants (all based in London). Key interfaces for the role include other Group Finance team(Treasury, Tax, Corporate development, FP&A), Regional CFO's, Regional GBS Directors and Business Unit finance teams. Other stakeholders are the Executive Management, Board & Audit Committee, Company Secretariat, External and Internal Audit, and regulators. Role Location: The role will be located in the Group's Head Office at Covent Garden, London. We operate a flexible and hybrid working environment with 3 days office-based working, 2 days home-working. Responsibilities External Group Financial Reporting Annual group accounts, quarterly financial reporting to lenders, and other institutions and investorsLead a monthly management consolidation process of key financial reports at group level Coordinates, directs, plans and executes the financial reporting component of the group's external audit Coordinates, directs, plans and executes the delivery of Annual report (including the Consolidated Financial Statements) All technical accounting and disclosures, including research and preparation of technical accounting memos and working with third-party consultants, as needed to support conclusions Determine the impact of upcoming and potential accounting and regulatory changes and proactively prepare the organization Own, develop and revise group accounting policies Provide ongoing technical training for the finance organisation, including the Company's foreign entities, and drive a controls-minded approach to financial reporting Lead and develop a financial reporting and controls environment Support on key projects and workstreams such as ERP/CPM implementations, M&A/Disposal related accounting integration activities, legal entity rationalisation Leadership Ability to influence and inspire across global teams Foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organisational objectives Demonstrate proficiency effectively presenting complex topics in an easy-to-understand manner and facilitating meetings with senior management Monitor and ensure compliance with company policies and procedures The position requires strong collaborative, communication, and project management skills Global awareness and sensitive to multiple cultures Business Partnership Actively partners with the global finance teams to implement financial reporting requirements Work across the organisation to proactively identify, prioritise, facilitate, and lead financial reporting continuous improvement initiatives Skills / Qualifications Significant proven experience in all aspects of accounting in a service oriented environment Strong general ledger, internal and external reporting, accounts payable, accounts receivable, payroll and basic income tax knowledge CPA qualification or alternative qualifications may be considered (e.g.: Masters in Business Administration) depending on experience Ability to read and interpret documents such as safety rules, operating and maintenance instructions, customer testing specifications, and procedure manuals Ability to write routine reports and speak effectively before groups of customers or employees of organisation Strong interpersonal skills and listening ability to communicate effectively with all stakeholders Ability to encourage and sustain the high performance of employees and provide appropriate developmental opportunities. Must have strong IT knowledge (MS Windows, Word, Excel, Access, PowerPoint, etc.) Knowledge of Hyperion and or Microsoft Dynamics AX is a plus Company Overview Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 6,500 brilliant minds operating from 200 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'. When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access. While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development. Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization. Diversity Statement At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner". All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws.
Principal Sustainability Consultant (Energy focus) - (2097) Location Bristol - Bristol, BS32 4UB GB (Primary) Cardiff - Cardiff, CF23 8RD GB Travel Job Type Full Time Category Sustainability Job Description Principal - Sustainability Role (Energy focus) Bristol/Cardiff About us Hoare Lea is a human centric and planet conscious engineering consultancy. We offer intelligent and sustainable solutions to complex design challenges for the built environment throughout the UK and further afield. We provide a wide range of engineering and consultancy services, including sustainability, acoustics, air quality, building services (MEP), fire, lighting, and security to name but a few. Together, our highly skilled teams use technical expertise and problem solving skills to bring buildings to life. We ensure that whatever the building, its design is outstanding, and its operations meet the needs of the communities it serves. We are as committed to providing an environment where everyone can realise their unique potential. So, in joining Hoare Lea, you will experience a business that enriches your knowledge, supports your wellbeing, and welcomes your individuality. You'll have the opportunity to participate in our 9 day fortnight scheme, thriving community groups, varied social and networking events, and extensive professional and technical development schemes. We also offer an extensive benefits package, including private medical cover, electric vehicle salary sacrifice scheme, stock options, and up to 30 days of annual leave. Whatever your ambitions or circumstances, our aim is to enable everyone to develop their knowledge, give their best, and enjoy what they do. We provide a diverse sustainability consultancy service promoting sustainable development for a range of projects across all sectors. The Sustainability discipline is an industry leader in its approach to sustainable design, construction and building operation. Focused on achieving ever greater standards of environmental sustainability, the discipline thrives on its dynamic, innovative, and ambitious working culture. This is a rare opportunity to grow not only your own career, but the industry approach to your field of expertise as a whole. Why work for us? Hoare Lea is an award winning engineering consultancy with a creative team of engineers, designers, and technical specialists. We provide innovative solutions to complex engineering and design challenges for buildings. Hoare Lea were an early adopter of Design for Performance (DfP), taking our pioneer project (Timber Square) to become the UK's first NABERSUK Design for Performance project to complete the Independent Design Review and score 5 design reviewed target rating. With a focus on human centred, environmentally sustainable design, Hoare Lea delivered the world's first workplace fit out to achieve both BREEAM Outstanding and WELL Certified Gold. Our clients are industry leading, always striving to achieve the best and to push the boundaries of sustainability. At Hoare Lea you'll have the opportunity to not just work on exciting projects but to also engage with the industry. Hoare Lea regularly collaborate with UKGBC, CIBSE and were one of the first to sign up to support the Building Services Engineers Declare initiative. You'll be part of progressive and exciting projects, able to experience innovative schemes and gain knowledge across all sectors. With a structured Career Paths Framework, you'll have a clear understanding of the pathway for advancing your career. About the role We have a brand new opportunity for a Principal Sustainability Consultant, with an energy focus, to join our South West Business Unit and Sustainability team based. The role can be based in our Bristol or Cardiff offices and will be part of our broader Sustainability discipline which has a presence in every Hoare Lea office across the country. In this key and varied role, you can expect to: Act as Discipline (sustainability) Project Lead for medium to large scale projects at all RIBA stages including the delivery of documents to support outline and detailed planning submissions. Act as Workstream Lead, taking ownership on delivery, supporting senior team members in project delivery of large scale projects. Develop and coordinate resource and project plans where acting as Discipline Project Lead and support Discipline Project Lead in the development of resource plans where acting as Workstream Lead. Lead workshops with the client and design team and communicate information in a clear and concise manner. Effectively delegate, manage and review work undertaken by others. Be responsible for undertaking and supporting others on a range of detailed analyses, including, but not limited to: Energy compliance calculations such as Building Regulations Part L and energy performance certificates. Advanced building performance modelling such as overheating / thermal comfort assessment, operational energy assessment. Energy strategies in support of planning (outline and detailed) and design development. Whilst the above will be the core responsibilities of the role, this does not preclude involvement in other workstreams within the discipline, i.e. whole life carbon, environmental assessment. Support in house Technical Excellence communities in advancing the firm's knowledge to allow us to stay at the cutting edge of knowledge in our industry. Support the mentoring and training of junior members of the team e.g. in workstream delivery, consultancy and project planning. What we are looking for You will have detailed knowledge, competence and qualifications in a selection of the following fields. It is not expected that applicants will have expertise in all of the below topics. Applicants will be expected to have focus areas and detailed knowledge within them and should demonstrate a willingness to gain expertise in other topic areas. Core competencies: Energy and building performance consultancy including Advanced simulation capabilities including Building Regulations Part L assessments using Elmhurst and IES Energy Performance Certificates Building Regulations Part O assessment Thermal comfort assessments Operational energy assessment including CIBSE TM54, ApacheSIM and ApacheHVAC Demonstrable experience in project leadership, including resource planning Demonstrable experience in training/mentoring junior team members Delivery of successful planning applications and experience of local authority collaboration. Experience in the local market and London market would be particularly advantageous. NABERS UK design for performance Parametric building/energy performance analysis (e.g. Rhino) Developing fee proposals About you Experience working within sustainability consultancy, you will be looking for a new challenge within a practice at the very forefront of our field. Qualified and recognised in industry preferably working towards Chartered status. Chartered status would be advantageous. You will bring expertise and passion for creating sustainable solutions. You will be confident in leading energy workshops with design teams. You will relish being part of dynamic team within a progressive and well respected firm. You will have good communication skills and an enthusiasm for working within a team environment. Demonstrable experience working with clients / contractors / architects in a design oriented / consultant role. Excellent organisational and planning skills to effectively work to timescales and deadlines for multiple projects at one time. Self awareness, an open mind, and a spirit of generosity Experience of supporting others to develop knowledge, skills, and confidence. How to apply To apply simply complete a CV profile and submit your application, or for further information please contact If shortlisted, one of our recruitment team will be in touch to arrange an introductory call (about 30 minutes) to discuss the role and your experience in more detail. From there, successful candidates will be invited to attend a panel interview, either via Microsoft Teams or in person at one of our offices. Adjustments and accommodations If there are adjustments or accommodations that we can put in place to help you participate and give your best at any stage of the recruitment process (whether relating to disability, neurodivergence or anything else) please let us know. We have a Preferred Supplier List of trusted partners who assist us when required. We do not acknowledge speculative CVs or unsolicited candidate introductions from agencies not on the list.
Feb 28, 2026
Full time
Principal Sustainability Consultant (Energy focus) - (2097) Location Bristol - Bristol, BS32 4UB GB (Primary) Cardiff - Cardiff, CF23 8RD GB Travel Job Type Full Time Category Sustainability Job Description Principal - Sustainability Role (Energy focus) Bristol/Cardiff About us Hoare Lea is a human centric and planet conscious engineering consultancy. We offer intelligent and sustainable solutions to complex design challenges for the built environment throughout the UK and further afield. We provide a wide range of engineering and consultancy services, including sustainability, acoustics, air quality, building services (MEP), fire, lighting, and security to name but a few. Together, our highly skilled teams use technical expertise and problem solving skills to bring buildings to life. We ensure that whatever the building, its design is outstanding, and its operations meet the needs of the communities it serves. We are as committed to providing an environment where everyone can realise their unique potential. So, in joining Hoare Lea, you will experience a business that enriches your knowledge, supports your wellbeing, and welcomes your individuality. You'll have the opportunity to participate in our 9 day fortnight scheme, thriving community groups, varied social and networking events, and extensive professional and technical development schemes. We also offer an extensive benefits package, including private medical cover, electric vehicle salary sacrifice scheme, stock options, and up to 30 days of annual leave. Whatever your ambitions or circumstances, our aim is to enable everyone to develop their knowledge, give their best, and enjoy what they do. We provide a diverse sustainability consultancy service promoting sustainable development for a range of projects across all sectors. The Sustainability discipline is an industry leader in its approach to sustainable design, construction and building operation. Focused on achieving ever greater standards of environmental sustainability, the discipline thrives on its dynamic, innovative, and ambitious working culture. This is a rare opportunity to grow not only your own career, but the industry approach to your field of expertise as a whole. Why work for us? Hoare Lea is an award winning engineering consultancy with a creative team of engineers, designers, and technical specialists. We provide innovative solutions to complex engineering and design challenges for buildings. Hoare Lea were an early adopter of Design for Performance (DfP), taking our pioneer project (Timber Square) to become the UK's first NABERSUK Design for Performance project to complete the Independent Design Review and score 5 design reviewed target rating. With a focus on human centred, environmentally sustainable design, Hoare Lea delivered the world's first workplace fit out to achieve both BREEAM Outstanding and WELL Certified Gold. Our clients are industry leading, always striving to achieve the best and to push the boundaries of sustainability. At Hoare Lea you'll have the opportunity to not just work on exciting projects but to also engage with the industry. Hoare Lea regularly collaborate with UKGBC, CIBSE and were one of the first to sign up to support the Building Services Engineers Declare initiative. You'll be part of progressive and exciting projects, able to experience innovative schemes and gain knowledge across all sectors. With a structured Career Paths Framework, you'll have a clear understanding of the pathway for advancing your career. About the role We have a brand new opportunity for a Principal Sustainability Consultant, with an energy focus, to join our South West Business Unit and Sustainability team based. The role can be based in our Bristol or Cardiff offices and will be part of our broader Sustainability discipline which has a presence in every Hoare Lea office across the country. In this key and varied role, you can expect to: Act as Discipline (sustainability) Project Lead for medium to large scale projects at all RIBA stages including the delivery of documents to support outline and detailed planning submissions. Act as Workstream Lead, taking ownership on delivery, supporting senior team members in project delivery of large scale projects. Develop and coordinate resource and project plans where acting as Discipline Project Lead and support Discipline Project Lead in the development of resource plans where acting as Workstream Lead. Lead workshops with the client and design team and communicate information in a clear and concise manner. Effectively delegate, manage and review work undertaken by others. Be responsible for undertaking and supporting others on a range of detailed analyses, including, but not limited to: Energy compliance calculations such as Building Regulations Part L and energy performance certificates. Advanced building performance modelling such as overheating / thermal comfort assessment, operational energy assessment. Energy strategies in support of planning (outline and detailed) and design development. Whilst the above will be the core responsibilities of the role, this does not preclude involvement in other workstreams within the discipline, i.e. whole life carbon, environmental assessment. Support in house Technical Excellence communities in advancing the firm's knowledge to allow us to stay at the cutting edge of knowledge in our industry. Support the mentoring and training of junior members of the team e.g. in workstream delivery, consultancy and project planning. What we are looking for You will have detailed knowledge, competence and qualifications in a selection of the following fields. It is not expected that applicants will have expertise in all of the below topics. Applicants will be expected to have focus areas and detailed knowledge within them and should demonstrate a willingness to gain expertise in other topic areas. Core competencies: Energy and building performance consultancy including Advanced simulation capabilities including Building Regulations Part L assessments using Elmhurst and IES Energy Performance Certificates Building Regulations Part O assessment Thermal comfort assessments Operational energy assessment including CIBSE TM54, ApacheSIM and ApacheHVAC Demonstrable experience in project leadership, including resource planning Demonstrable experience in training/mentoring junior team members Delivery of successful planning applications and experience of local authority collaboration. Experience in the local market and London market would be particularly advantageous. NABERS UK design for performance Parametric building/energy performance analysis (e.g. Rhino) Developing fee proposals About you Experience working within sustainability consultancy, you will be looking for a new challenge within a practice at the very forefront of our field. Qualified and recognised in industry preferably working towards Chartered status. Chartered status would be advantageous. You will bring expertise and passion for creating sustainable solutions. You will be confident in leading energy workshops with design teams. You will relish being part of dynamic team within a progressive and well respected firm. You will have good communication skills and an enthusiasm for working within a team environment. Demonstrable experience working with clients / contractors / architects in a design oriented / consultant role. Excellent organisational and planning skills to effectively work to timescales and deadlines for multiple projects at one time. Self awareness, an open mind, and a spirit of generosity Experience of supporting others to develop knowledge, skills, and confidence. How to apply To apply simply complete a CV profile and submit your application, or for further information please contact If shortlisted, one of our recruitment team will be in touch to arrange an introductory call (about 30 minutes) to discuss the role and your experience in more detail. From there, successful candidates will be invited to attend a panel interview, either via Microsoft Teams or in person at one of our offices. Adjustments and accommodations If there are adjustments or accommodations that we can put in place to help you participate and give your best at any stage of the recruitment process (whether relating to disability, neurodivergence or anything else) please let us know. We have a Preferred Supplier List of trusted partners who assist us when required. We do not acknowledge speculative CVs or unsolicited candidate introductions from agencies not on the list.
Managing Director - Onggi Korean Concept (UK) Location: London Reports to: Kelly Choi - Founder Type: Full time, Permanent About Onggi Korean Onggi Korean is a vibrant, modern Korean street food kiosk concept inspired by the bold flavours, creativity and warmth of Korean culture. We have our kiosk in Kings Cross, London, with ambitious plans to scale across the UK and beyond, following the successful growth trajectory of our sister brand Sushi Daily (part of KellyDeli). We are now seeking a Managing Director to help take Onggi from an early stage footprint to a nationally and eventually internationally recognised food to go brand. This is a pivotal strategic hire and will serve as the driving force behind Onggi's commercial growth, brand development, and multi site expansion. Role Overview The Managing Director will take full ownership of Onggi's strategic direction, commercial performance, and expansion roadmap. This is a commercially led, scale up leadership role, ideal for a former Director-level leader from a multi site food retail, QSR, or franchise environment. You will build the foundations for scalable growth, sell the concept to major retailers, secure national/multi country retail partnerships, design the commercial model, and shape the expansion from tens to hundreds of locations. This is a hands on, in market leadership role requiring both strategic thinking and operational credibility. Key Responsibilities Strategic & Concept Leadership Define and execute Onggi's long term commercial and expansion strategy, aligned with the Founder's vision. Build the growth blueprint: commercial model, franchise/partnership approach, organisational structure, and scalability frameworks. Lead cross functional teams (Operations, Quality, Marketing, Supply Chain, Finance) to deliver sustained growth. Act as the concept's ambassador with retailers, partners, and internal teams. Commercial Growth & Retail Partnerships Drive commercial performance across the business: P&Ls, budgets, forecasts, and profitability improvement. Secure national or multi country retail partnerships, negotiating and closing long term commercial agreements. Present and sell the concept to major retailers, building strategic relationships that accelerate growth. Identify commercial opportunities, alternative channels, and innovation avenues to broaden Onggi's reach. Expansion & New Market Development Build and manage a pipeline of new kiosk opportunities in the UK and future international markets. Lead end to end new site launches: retail negotiation, planning, build out, training, and post opening optimisation. Establish scalable playbooks, site selection criteria, and frameworks for rapid multi site expansion. 4. Operational Excellence Oversee the successful performance of the kiosk network, ensuring best in class food quality, service, and brand consistency. Design scalable SOPs, operating standards, and performance metrics suitable for a growing multi country estate. Ensure compliance with food safety, health & safety, and internal quality standards. Leadership & Culture Lead and inspire a growing cross functional team, creating clear KPIs, priorities, and accountability. Build a high performance culture that blends entrepreneurial agility with operational discipline. Work closely with the Founder to translate vision into actionable growth plans and execution. Brand & Customer Experience Ensure Marketing delivers compelling local campaigns, content, promotions, and brand storytelling. Maintain the authenticity of the Onggi Korean customer experience across all kiosks and future channels. About You Experience: Experience scaling a multi site food retail, QSR, franchise, or kiosk led business. Proven track record delivering commercial growth, negotiating high value retail partnerships, and scaling concepts from tens to hundreds of sites. Experience working closely with a founder or entrepreneurial leader. Demonstrated success opening new stores, leading multi site operations, and building scalable systems and teams. Multi country expansion experience (ideal). Understanding of or affinity with Korean culture and food (a plus). Skills & Attributes Commercially sharp, strategic thinker with strong P&L ownership and financial acumen. Comfortable operating autonomously in a high growth environment and making effective decisions with limited structure. Strong communicator and relationship builder, able to influence retailers, partners, and internal teams. Entrepreneurial, pragmatic, hands on, and deeply committed to building a new brand from the ground up. What We Offer An opportunity to build and shape a brand from the ground up. A highly entrepreneurial environment backed by the success and infrastructure of KellyDeli. Autonomy, influence, and the chance to play a key leadership role in national expansion.
Feb 28, 2026
Full time
Managing Director - Onggi Korean Concept (UK) Location: London Reports to: Kelly Choi - Founder Type: Full time, Permanent About Onggi Korean Onggi Korean is a vibrant, modern Korean street food kiosk concept inspired by the bold flavours, creativity and warmth of Korean culture. We have our kiosk in Kings Cross, London, with ambitious plans to scale across the UK and beyond, following the successful growth trajectory of our sister brand Sushi Daily (part of KellyDeli). We are now seeking a Managing Director to help take Onggi from an early stage footprint to a nationally and eventually internationally recognised food to go brand. This is a pivotal strategic hire and will serve as the driving force behind Onggi's commercial growth, brand development, and multi site expansion. Role Overview The Managing Director will take full ownership of Onggi's strategic direction, commercial performance, and expansion roadmap. This is a commercially led, scale up leadership role, ideal for a former Director-level leader from a multi site food retail, QSR, or franchise environment. You will build the foundations for scalable growth, sell the concept to major retailers, secure national/multi country retail partnerships, design the commercial model, and shape the expansion from tens to hundreds of locations. This is a hands on, in market leadership role requiring both strategic thinking and operational credibility. Key Responsibilities Strategic & Concept Leadership Define and execute Onggi's long term commercial and expansion strategy, aligned with the Founder's vision. Build the growth blueprint: commercial model, franchise/partnership approach, organisational structure, and scalability frameworks. Lead cross functional teams (Operations, Quality, Marketing, Supply Chain, Finance) to deliver sustained growth. Act as the concept's ambassador with retailers, partners, and internal teams. Commercial Growth & Retail Partnerships Drive commercial performance across the business: P&Ls, budgets, forecasts, and profitability improvement. Secure national or multi country retail partnerships, negotiating and closing long term commercial agreements. Present and sell the concept to major retailers, building strategic relationships that accelerate growth. Identify commercial opportunities, alternative channels, and innovation avenues to broaden Onggi's reach. Expansion & New Market Development Build and manage a pipeline of new kiosk opportunities in the UK and future international markets. Lead end to end new site launches: retail negotiation, planning, build out, training, and post opening optimisation. Establish scalable playbooks, site selection criteria, and frameworks for rapid multi site expansion. 4. Operational Excellence Oversee the successful performance of the kiosk network, ensuring best in class food quality, service, and brand consistency. Design scalable SOPs, operating standards, and performance metrics suitable for a growing multi country estate. Ensure compliance with food safety, health & safety, and internal quality standards. Leadership & Culture Lead and inspire a growing cross functional team, creating clear KPIs, priorities, and accountability. Build a high performance culture that blends entrepreneurial agility with operational discipline. Work closely with the Founder to translate vision into actionable growth plans and execution. Brand & Customer Experience Ensure Marketing delivers compelling local campaigns, content, promotions, and brand storytelling. Maintain the authenticity of the Onggi Korean customer experience across all kiosks and future channels. About You Experience: Experience scaling a multi site food retail, QSR, franchise, or kiosk led business. Proven track record delivering commercial growth, negotiating high value retail partnerships, and scaling concepts from tens to hundreds of sites. Experience working closely with a founder or entrepreneurial leader. Demonstrated success opening new stores, leading multi site operations, and building scalable systems and teams. Multi country expansion experience (ideal). Understanding of or affinity with Korean culture and food (a plus). Skills & Attributes Commercially sharp, strategic thinker with strong P&L ownership and financial acumen. Comfortable operating autonomously in a high growth environment and making effective decisions with limited structure. Strong communicator and relationship builder, able to influence retailers, partners, and internal teams. Entrepreneurial, pragmatic, hands on, and deeply committed to building a new brand from the ground up. What We Offer An opportunity to build and shape a brand from the ground up. A highly entrepreneurial environment backed by the success and infrastructure of KellyDeli. Autonomy, influence, and the chance to play a key leadership role in national expansion.
Overview The Customer Success Manager is essential in driving customer engagement and maximizing product usage, serving as the primary liaison for our customers. This role ensures that customers fully adopt and leverage our solutions to achieve their objectives, deriving maximum value from their investments. Responsibilities include cultivating and maintaining long-lasting customer relationships, developing and executing personalized success plans, and facilitating seamless onboarding and training experiences. A critical focus is placed on closely monitoring adoption trends and usage patterns, and implementing strategies to boost product engagement and satisfaction. Regular check-ins and quarterly reviews are conducted to align with customer goals, while collaboration with sales identifies retention and expansion opportunities. This role also serves as a customer advocate, gathering feedback to influence product development, and partners with internal teams to align customer success with broader business objectives. Success is measured by metrics such as time to first value, customer health scores, and adoption rates of new features. (Note: This description has been reformatted from the original to meet the required formatting standards while preserving content.) About the Role In this opportunity as a Customer Success Manager (Tax & Trade), you will play a critical role in driving customer value, adoption, and long term success. You will serve as the primary trusted advisor for your customer portfolio, ensuring clients fully adopt and leverage our Tax & Trade solutions to achieve their business and compliance objectives. Your Responsibilities Cultivate and sustain strong relationships with key customer stakeholders, acting as the primary point of contact for ongoing engagement, support, and strategic guidance. Design and execute tailored customer success plans aligned to each customer's objectives, regulatory context, and maturity, ensuring measurable outcomes and value realization. Proactively identify retention and churn risks, develop targeted mitigation strategies, and triage issues with the appropriate internal teams to protect customer outcomes and renewals. Conduct regular customer check-ins and Executive Business Reviews (EBRs) to review progress, align on priorities, and proactively address risks or opportunities. Monitor and analyze product usage and adoption trends, identifying barriers to adoption and implementing targeted strategies to increase engagement, feature utilization, and customer health. Track and manage key success metrics, including customer health scores, adoption of new features, time to first value, and overall satisfaction. Collaborate closely with Sales to support renewals and identify expansion opportunities, including upsell and cross-sell initiatives, while helping customers evolve and challenge their goals. Act as the voice of the customer, gathering insights and feedback to inform product development, roadmap prioritization, and go-to-market strategies. Develop customer success stories and case studies that demonstrate the value and impact of Tax & Trade solutions. Partner cross-functionally with Sales, Product, Marketing, and other internal teams to align customer success initiatives with broader business objectives and strategic account plans. Success in this role is measured through strong customer outcomes, high retention rates, increased product adoption, and long-term customer advocacy. About You You're a strong fit for the role of Customer Success Manager if you bring the following experience, skills, and mindset: Bachelor's degree, preferably in Law, Business, Finance, Economics, or a related field (or equivalent professional experience). 3-5 years of relevant experience in Customer Success, Account Management, Consulting, or a client-facing role within SaaS, Tax, Trade, Regulatory, or Financial Services environments. Strong interest in technology and software solutions, with a willingness to learn and work with innovative, AI-enabled products. Proven ability to build trusted, long-term customer relationships and engage effectively with stakeholders at multiple levels. Analytical mindset with the ability to interpret usage data, adoption metrics, and customer health indicators to drive proactive action. Excellent communication, presentation, and stakeholder-management skills. Positive, customer-centric attitude with strong problem-solving capabilities and a proactive approach to managing risk and change. Demonstrated ability to work effectively in cross-functional teams, contributing to shared goals and exceptional customer experiences. Comfortable operating in a regulated and detail-oriented domain, balancing customer needs with compliance and product best practices. What's in it For You? Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on
Feb 28, 2026
Full time
Overview The Customer Success Manager is essential in driving customer engagement and maximizing product usage, serving as the primary liaison for our customers. This role ensures that customers fully adopt and leverage our solutions to achieve their objectives, deriving maximum value from their investments. Responsibilities include cultivating and maintaining long-lasting customer relationships, developing and executing personalized success plans, and facilitating seamless onboarding and training experiences. A critical focus is placed on closely monitoring adoption trends and usage patterns, and implementing strategies to boost product engagement and satisfaction. Regular check-ins and quarterly reviews are conducted to align with customer goals, while collaboration with sales identifies retention and expansion opportunities. This role also serves as a customer advocate, gathering feedback to influence product development, and partners with internal teams to align customer success with broader business objectives. Success is measured by metrics such as time to first value, customer health scores, and adoption rates of new features. (Note: This description has been reformatted from the original to meet the required formatting standards while preserving content.) About the Role In this opportunity as a Customer Success Manager (Tax & Trade), you will play a critical role in driving customer value, adoption, and long term success. You will serve as the primary trusted advisor for your customer portfolio, ensuring clients fully adopt and leverage our Tax & Trade solutions to achieve their business and compliance objectives. Your Responsibilities Cultivate and sustain strong relationships with key customer stakeholders, acting as the primary point of contact for ongoing engagement, support, and strategic guidance. Design and execute tailored customer success plans aligned to each customer's objectives, regulatory context, and maturity, ensuring measurable outcomes and value realization. Proactively identify retention and churn risks, develop targeted mitigation strategies, and triage issues with the appropriate internal teams to protect customer outcomes and renewals. Conduct regular customer check-ins and Executive Business Reviews (EBRs) to review progress, align on priorities, and proactively address risks or opportunities. Monitor and analyze product usage and adoption trends, identifying barriers to adoption and implementing targeted strategies to increase engagement, feature utilization, and customer health. Track and manage key success metrics, including customer health scores, adoption of new features, time to first value, and overall satisfaction. Collaborate closely with Sales to support renewals and identify expansion opportunities, including upsell and cross-sell initiatives, while helping customers evolve and challenge their goals. Act as the voice of the customer, gathering insights and feedback to inform product development, roadmap prioritization, and go-to-market strategies. Develop customer success stories and case studies that demonstrate the value and impact of Tax & Trade solutions. Partner cross-functionally with Sales, Product, Marketing, and other internal teams to align customer success initiatives with broader business objectives and strategic account plans. Success in this role is measured through strong customer outcomes, high retention rates, increased product adoption, and long-term customer advocacy. About You You're a strong fit for the role of Customer Success Manager if you bring the following experience, skills, and mindset: Bachelor's degree, preferably in Law, Business, Finance, Economics, or a related field (or equivalent professional experience). 3-5 years of relevant experience in Customer Success, Account Management, Consulting, or a client-facing role within SaaS, Tax, Trade, Regulatory, or Financial Services environments. Strong interest in technology and software solutions, with a willingness to learn and work with innovative, AI-enabled products. Proven ability to build trusted, long-term customer relationships and engage effectively with stakeholders at multiple levels. Analytical mindset with the ability to interpret usage data, adoption metrics, and customer health indicators to drive proactive action. Excellent communication, presentation, and stakeholder-management skills. Positive, customer-centric attitude with strong problem-solving capabilities and a proactive approach to managing risk and change. Demonstrated ability to work effectively in cross-functional teams, contributing to shared goals and exceptional customer experiences. Comfortable operating in a regulated and detail-oriented domain, balancing customer needs with compliance and product best practices. What's in it For You? Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on
Strategic Housing, Appeals & Local Plan Promotion A superb opportunity has arisen for a Principal Planning Consultant to join a leading East Anglian planning consultancy, advising on strategic housing allocations and complex residential schemes across Norfolk and Suffolk. This business has developed an excellent reputation for handling challenging planning projects, including appeal-led sites, Local Plan promotions and major housing developments requiring careful coordination of evidence, stakeholder engagement and delivery strategy. The Role As Principal Planning Consultant, you will lead complex planning projects and act as a trusted advisor to clients. Key responsibilities include: Managing major residential planning applications and strategic site promotions Drafting robust Planning Statements and supporting evidence Leading Local Plan representations and examination preparation Managing appeal submissions and supporting hearing/inquiry teams Coordinating multi-disciplinary consultants and technical reports Acting as lead client contact, providing strategic planning advice Supporting junior staff through mentoring and technical guidance About You MRTPI qualified (or extremely close to completion) Strong experience in strategic residential planning Appeal experience advantageous Excellent report writing and analytical skills Commercial awareness and confident client communication Ability to manage multiple projects and competing deadlines A standout opportunity for an experienced planner to take a leading technical role within a high-quality regional consultancy. All applications will be treated in strict confidence.
Feb 28, 2026
Full time
Strategic Housing, Appeals & Local Plan Promotion A superb opportunity has arisen for a Principal Planning Consultant to join a leading East Anglian planning consultancy, advising on strategic housing allocations and complex residential schemes across Norfolk and Suffolk. This business has developed an excellent reputation for handling challenging planning projects, including appeal-led sites, Local Plan promotions and major housing developments requiring careful coordination of evidence, stakeholder engagement and delivery strategy. The Role As Principal Planning Consultant, you will lead complex planning projects and act as a trusted advisor to clients. Key responsibilities include: Managing major residential planning applications and strategic site promotions Drafting robust Planning Statements and supporting evidence Leading Local Plan representations and examination preparation Managing appeal submissions and supporting hearing/inquiry teams Coordinating multi-disciplinary consultants and technical reports Acting as lead client contact, providing strategic planning advice Supporting junior staff through mentoring and technical guidance About You MRTPI qualified (or extremely close to completion) Strong experience in strategic residential planning Appeal experience advantageous Excellent report writing and analytical skills Commercial awareness and confident client communication Ability to manage multiple projects and competing deadlines A standout opportunity for an experienced planner to take a leading technical role within a high-quality regional consultancy. All applications will be treated in strict confidence.
About Fresha Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions. Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google Role Overview Fresha is seeking a highly experienced and visionary Chief Financial Officer (CFO) to join our dynamic, fast-growing organisation. The CFO will play a pivotal role in defining Fresha's financial strategy and steering the company's continued global expansion. This role is ideal for someone who thrives in a fast-paced environment, enjoys autonomy, embraces complex challenges, and wants to make a significant impact. Key Accountabilities Develop and execute Fresha's financial strategy in alignment with growth objectives. Set financial goals, KPIs, and establish effective financial planning processes. Oversee accurate and timely financial reporting, analysis, and forecasting. Ensure compliance with accounting standards, regulatory requirements, and tax obligations. Lead budgeting and forecasting processes across the organisation. Monitor performance against budgets and forecasts, identifying and implementing corrective actions. Manage investor relations, including fundraising, capital structuring, and communications. Build and maintain strong relationships with financial institutions and external stakeholders. Identify, assess, and mitigate financial and operational risks through robust internal controls. Oversee cash flow, liquidity management, and working capital optimisation. Implement cash flow forecasting tools and treasury management strategies. Lead financial compliance, audits, and external regulatory reviews. Evaluate M&A opportunities, including modelling, valuation, due diligence, and negotiation support. Oversee and execute post-acquisition integration into Fresha's financial systems and processes. Build, lead, and develop a high-performing global finance team. Provide ongoing feedback, coaching, and career development opportunities within the team. Foster a culture of collaboration, innovation, accountability, and continuous improvement. Partner with executive leadership and cross-functional teams to support strategic decision-making. Act as a trusted advisor to the CEO and senior leadership by providing financial insights and recommendations. Identify, implement, and optimise financial technology and automation solutions. Drive continuous improvement and operational excellence across the finance function. Skills, Experience and Qualifications Bachelor's degree in Finance, Accounting, or a related discipline (Master's or CPA/ACA/ACCA highly desirable). Minimum 10 years' progressive experience in finance or accounting roles. At least 5 years in a senior leadership or executive finance position. Experience in high-growth technology, fintech, marketplace, or SaaS organisations strongly preferred. Deep expertise in financial planning and analysis, financial modelling, reporting, and accounting standards. Strong understanding of SaaS metrics, unit economics, and performance drivers. Demonstrated ability to design and execute financial strategies that support scale and business expansion. Proven success in investor relations, including fundraising and managing external financial stakeholders. Strong leadership capabilities with experience building and developing high-performing teams. Excellent analytical and problem-solving skills, with the ability to interpret complex data and identify actionable insights. Exceptional communication skills, with the ability to influence and present to senior stakeholders and diverse audiences. High level of commercial acumen with sound judgement and strategic thinking. Ability to thrive in a fast-paced, dynamic environment, demonstrating adaptability and resilience. Strong integrity, ethical judgement, and commitment to transparency and good governance. Inclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
Feb 28, 2026
Full time
About Fresha Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions. Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google Role Overview Fresha is seeking a highly experienced and visionary Chief Financial Officer (CFO) to join our dynamic, fast-growing organisation. The CFO will play a pivotal role in defining Fresha's financial strategy and steering the company's continued global expansion. This role is ideal for someone who thrives in a fast-paced environment, enjoys autonomy, embraces complex challenges, and wants to make a significant impact. Key Accountabilities Develop and execute Fresha's financial strategy in alignment with growth objectives. Set financial goals, KPIs, and establish effective financial planning processes. Oversee accurate and timely financial reporting, analysis, and forecasting. Ensure compliance with accounting standards, regulatory requirements, and tax obligations. Lead budgeting and forecasting processes across the organisation. Monitor performance against budgets and forecasts, identifying and implementing corrective actions. Manage investor relations, including fundraising, capital structuring, and communications. Build and maintain strong relationships with financial institutions and external stakeholders. Identify, assess, and mitigate financial and operational risks through robust internal controls. Oversee cash flow, liquidity management, and working capital optimisation. Implement cash flow forecasting tools and treasury management strategies. Lead financial compliance, audits, and external regulatory reviews. Evaluate M&A opportunities, including modelling, valuation, due diligence, and negotiation support. Oversee and execute post-acquisition integration into Fresha's financial systems and processes. Build, lead, and develop a high-performing global finance team. Provide ongoing feedback, coaching, and career development opportunities within the team. Foster a culture of collaboration, innovation, accountability, and continuous improvement. Partner with executive leadership and cross-functional teams to support strategic decision-making. Act as a trusted advisor to the CEO and senior leadership by providing financial insights and recommendations. Identify, implement, and optimise financial technology and automation solutions. Drive continuous improvement and operational excellence across the finance function. Skills, Experience and Qualifications Bachelor's degree in Finance, Accounting, or a related discipline (Master's or CPA/ACA/ACCA highly desirable). Minimum 10 years' progressive experience in finance or accounting roles. At least 5 years in a senior leadership or executive finance position. Experience in high-growth technology, fintech, marketplace, or SaaS organisations strongly preferred. Deep expertise in financial planning and analysis, financial modelling, reporting, and accounting standards. Strong understanding of SaaS metrics, unit economics, and performance drivers. Demonstrated ability to design and execute financial strategies that support scale and business expansion. Proven success in investor relations, including fundraising and managing external financial stakeholders. Strong leadership capabilities with experience building and developing high-performing teams. Excellent analytical and problem-solving skills, with the ability to interpret complex data and identify actionable insights. Exceptional communication skills, with the ability to influence and present to senior stakeholders and diverse audiences. High level of commercial acumen with sound judgement and strategic thinking. Ability to thrive in a fast-paced, dynamic environment, demonstrating adaptability and resilience. Strong integrity, ethical judgement, and commitment to transparency and good governance. Inclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
Managing Consultant - Architecture within Defence & Security We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. Why consider joining our Defence & Security community as an Architecture Managing Consultant? Join a team where you're trusted to shape your own path, manage your time, and influence real change for our clients and communities. Grow a flexible and unique career within a trust-based,inclusive environment that values excellence, innovation, and curiosity. Be part of a team actively shaping Defence & Security and tackling issues that impact our everyday lives Join other experts within our supportive and collaborative community through knowledge-sharing and peer-level support, coaching and mentoring What you can expect Be part of our management team, helping shape and launch new service propositions while driving strategic business growth. Lead business development initiatives -building trusted client relationships, owning outcomes, and delivering innovative, high-impact solutions. Collaborate with FTSE 100 clients as a respected advisor, guiding them through complex challenges with clarity and creativity. Support your team's growth through coaching, knowledge-sharing, and creating opportunities for them to thrive. Even if you don't meet every requirement below, feel free to still apply as we are often hiring for similar roles which your background might be better suited to. Proven experience leading architecture and development teams, delivering impactful, end-to-end solutions for complex client challenges. Strong understanding of the defence sector, with experience across areas such as banking, insurance, payments, or wealth management. Demonstrated ability to shape and communicate architectural strategies across multiple domains (application, business, integration). Skilled at building trusted relationships with senior stakeholders, translating technical insight into business value. Track record of contributing to business development, including pre-sales, proposal development, and client engagement. Familiarity with architecture frameworks and modelling tools (e.g. UML, ArchiMate), with awareness of emerging trends and technologies. An established network of senior stakeholders within the financial services sector, with a proven ability to nurture and expand relationships that support business development and long-term client partnerships. While we advocate for using the right tech for the right task, you can expect to work with the following technologies to ensure scalable, high-performance applications: Cloud & Platforms: AWS, Azure, Google Cloud Platform, IBM, Oracle, Salesforce Architecture & Delivery: Microservices, packaged solutions, cloud/on-premise models, agile delivery, digital transformation Tools & Frameworks: IoT, cloud-native architectures, UML, ArchiMate Additional information Please note that the interview stages may be subject to change based on the specific requirements of the role. Introductory Call with one of our senior Talent Acquisition partners to explore your background, the opportunity and PA. Round 1: 3x competency interviews, allowing you to meet different members of PA. Final Round : Business plan presentation with PA leaders - you will be given guidance and time to prepare in advance. Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world's most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare for you and your family 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity-based initiatives Annual performance-based bonus PA share ownership Tax efficient benefits (cycle to work, give as you earn) We're committed to advancing equality.We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. Hybrid Working- Our approach is to be in the office or on client site a minimum of 2 days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on client site. Adjustments or accommodations- Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us
Feb 28, 2026
Full time
Managing Consultant - Architecture within Defence & Security We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. Why consider joining our Defence & Security community as an Architecture Managing Consultant? Join a team where you're trusted to shape your own path, manage your time, and influence real change for our clients and communities. Grow a flexible and unique career within a trust-based,inclusive environment that values excellence, innovation, and curiosity. Be part of a team actively shaping Defence & Security and tackling issues that impact our everyday lives Join other experts within our supportive and collaborative community through knowledge-sharing and peer-level support, coaching and mentoring What you can expect Be part of our management team, helping shape and launch new service propositions while driving strategic business growth. Lead business development initiatives -building trusted client relationships, owning outcomes, and delivering innovative, high-impact solutions. Collaborate with FTSE 100 clients as a respected advisor, guiding them through complex challenges with clarity and creativity. Support your team's growth through coaching, knowledge-sharing, and creating opportunities for them to thrive. Even if you don't meet every requirement below, feel free to still apply as we are often hiring for similar roles which your background might be better suited to. Proven experience leading architecture and development teams, delivering impactful, end-to-end solutions for complex client challenges. Strong understanding of the defence sector, with experience across areas such as banking, insurance, payments, or wealth management. Demonstrated ability to shape and communicate architectural strategies across multiple domains (application, business, integration). Skilled at building trusted relationships with senior stakeholders, translating technical insight into business value. Track record of contributing to business development, including pre-sales, proposal development, and client engagement. Familiarity with architecture frameworks and modelling tools (e.g. UML, ArchiMate), with awareness of emerging trends and technologies. An established network of senior stakeholders within the financial services sector, with a proven ability to nurture and expand relationships that support business development and long-term client partnerships. While we advocate for using the right tech for the right task, you can expect to work with the following technologies to ensure scalable, high-performance applications: Cloud & Platforms: AWS, Azure, Google Cloud Platform, IBM, Oracle, Salesforce Architecture & Delivery: Microservices, packaged solutions, cloud/on-premise models, agile delivery, digital transformation Tools & Frameworks: IoT, cloud-native architectures, UML, ArchiMate Additional information Please note that the interview stages may be subject to change based on the specific requirements of the role. Introductory Call with one of our senior Talent Acquisition partners to explore your background, the opportunity and PA. Round 1: 3x competency interviews, allowing you to meet different members of PA. Final Round : Business plan presentation with PA leaders - you will be given guidance and time to prepare in advance. Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world's most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare for you and your family 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity-based initiatives Annual performance-based bonus PA share ownership Tax efficient benefits (cycle to work, give as you earn) We're committed to advancing equality.We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. Hybrid Working- Our approach is to be in the office or on client site a minimum of 2 days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on client site. Adjustments or accommodations- Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us
Sales and Business Development Executive Hybrid Location: Hybrid role, based from our Cardiff office CF15 7QZ Salary: Up to £30,000 basic salary + Up to £7,000 commission! Contract Type: Permanent, Full Time What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources Why Do We Want You Astutis, part of Wilmington Plc, is a well-established and highly regarded name within the Health, Safety and Environmental sector, trusted by thousands of learners and organisations. We re looking for someone early in the B2B sales career who is ready to take the next step and build real expertise in a professional, supportive environment. If you have gained some experience in outreach, lead generation or phone-based sales and you re ambitious and hungry to develop into a high-performing, high-reward B2B sales role this role is designed specifically for you! You won t be thrown into cold calling or left to figure things out alone. You ll be working with warm leads, existing customers, and an established brand that buyers already trust. This role is perfect for someone who wants to grow quickly, earn big and develop strong commercial skills, building a long-term career within a respected organisation! Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Job Purpose, Tasks and Responsibilities You will be responsible for: This role focuses on generating new business opportunities from Astutis warm client base and inbound enquiries. You ll work from an established database rather than cold-calling from scratch, and you ll receive full training on our systems and sales tools, including Account Based Marketing platforms. Your success will be measured on lead-generation activity, not on closing deals or revenue targets. As our Sales and Business Development Executive, you will: • Work with Key Account Managers to engage new potential buyers within key accounts. • Secure new business meetings for Client Solutions Managers and Key Account Managers. • Assist the Finance team by capturing invoicing master data. • Liaise with Marketing to support and promote campaigns. • Develop strong product and sector-specific knowledge to accurately advise customers. • Collaborate with the wider team to maximise revenue generation opportunities. What s the Best Thing About This Role You ll be growing your sales career inside a respected, well-known organisation where buyers already trust the brand. You re working with warm leads, inbound enquiries and existing customers rather than cold prospects. You ll receive structured training, hands-on support, and exposure to modern B2B sales tools and techniques, giving you the skills and confidence to progress quickly. And because you re helping organisations improve safety and wellbeing at work, the role combines strong commercial development with work that genuinely makes a difference. What s the Most Challenging Thing About This Role To succeed, you ll need to be confident speaking with customers, resilient when managing multiple outreach activities, and proactive in keeping a strong flow of leads moving through the pipeline. It s a fast-paced, target-driven environment where momentum matters but for the right person, that challenge is exactly what accelerates your learning and career growth. What We re Looking For To be successful in this role, you must have / be: • Previous experience (6 12 months) within a similar sales role, ideally within B2B. • Confident and able to communicate effectively and competently at all levels. • Enthusiastic and driven, with a proactive approach to work. • Ambitious, with a desire to grow within our Sales organisation. • Competent using relevant systems, including IT platforms, CRM and LMS systems. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About us Astutis Ltd is a leading provider of Health, Safety and Environmental training and consultancy solutions. As part of Wilmington plc, we combine technical expertise with digital innovation to deliver exceptional learning experiences and customer outcomes. Our mission is to empower organisations and individuals worldwide to create safer, smarter and more sustainable workplaces. Join us and do Work That Means Something At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you ll not only make a real difference for our customers, you ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Whether you're just starting out, returning to work after a break, or looking to take your next step, you ll be doing work with meaning. Join us and make a real difference. Click on APPLY today!
Feb 28, 2026
Full time
Sales and Business Development Executive Hybrid Location: Hybrid role, based from our Cardiff office CF15 7QZ Salary: Up to £30,000 basic salary + Up to £7,000 commission! Contract Type: Permanent, Full Time What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources Why Do We Want You Astutis, part of Wilmington Plc, is a well-established and highly regarded name within the Health, Safety and Environmental sector, trusted by thousands of learners and organisations. We re looking for someone early in the B2B sales career who is ready to take the next step and build real expertise in a professional, supportive environment. If you have gained some experience in outreach, lead generation or phone-based sales and you re ambitious and hungry to develop into a high-performing, high-reward B2B sales role this role is designed specifically for you! You won t be thrown into cold calling or left to figure things out alone. You ll be working with warm leads, existing customers, and an established brand that buyers already trust. This role is perfect for someone who wants to grow quickly, earn big and develop strong commercial skills, building a long-term career within a respected organisation! Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Job Purpose, Tasks and Responsibilities You will be responsible for: This role focuses on generating new business opportunities from Astutis warm client base and inbound enquiries. You ll work from an established database rather than cold-calling from scratch, and you ll receive full training on our systems and sales tools, including Account Based Marketing platforms. Your success will be measured on lead-generation activity, not on closing deals or revenue targets. As our Sales and Business Development Executive, you will: • Work with Key Account Managers to engage new potential buyers within key accounts. • Secure new business meetings for Client Solutions Managers and Key Account Managers. • Assist the Finance team by capturing invoicing master data. • Liaise with Marketing to support and promote campaigns. • Develop strong product and sector-specific knowledge to accurately advise customers. • Collaborate with the wider team to maximise revenue generation opportunities. What s the Best Thing About This Role You ll be growing your sales career inside a respected, well-known organisation where buyers already trust the brand. You re working with warm leads, inbound enquiries and existing customers rather than cold prospects. You ll receive structured training, hands-on support, and exposure to modern B2B sales tools and techniques, giving you the skills and confidence to progress quickly. And because you re helping organisations improve safety and wellbeing at work, the role combines strong commercial development with work that genuinely makes a difference. What s the Most Challenging Thing About This Role To succeed, you ll need to be confident speaking with customers, resilient when managing multiple outreach activities, and proactive in keeping a strong flow of leads moving through the pipeline. It s a fast-paced, target-driven environment where momentum matters but for the right person, that challenge is exactly what accelerates your learning and career growth. What We re Looking For To be successful in this role, you must have / be: • Previous experience (6 12 months) within a similar sales role, ideally within B2B. • Confident and able to communicate effectively and competently at all levels. • Enthusiastic and driven, with a proactive approach to work. • Ambitious, with a desire to grow within our Sales organisation. • Competent using relevant systems, including IT platforms, CRM and LMS systems. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About us Astutis Ltd is a leading provider of Health, Safety and Environmental training and consultancy solutions. As part of Wilmington plc, we combine technical expertise with digital innovation to deliver exceptional learning experiences and customer outcomes. Our mission is to empower organisations and individuals worldwide to create safer, smarter and more sustainable workplaces. Join us and do Work That Means Something At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you ll not only make a real difference for our customers, you ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Whether you're just starting out, returning to work after a break, or looking to take your next step, you ll be doing work with meaning. Join us and make a real difference. Click on APPLY today!
Do you have a Sales Background working in the Energy industry? Join a company that's transforming how agricultural and commercial businesses control their energy costs and achieve compliance. Turn your energy sector expertise into meaningful client conversations that deliver real cost savings and carbon reduction. Location: Coventry (Hybrid 2 days office-based) Salary: Up to £35,000 basic + OTE up to £45,000 We are looking for a consultative, technical, relationship-led business development Executive. Your conversations will translate into cost savings, carbon reduction and compliance confidence for your clients. This role would suit someone who has a background in the Energy industry working in an Energy Solutions or Energy Advisory Consultancy role. What you ll be doing: You ll win new business across key sectors while growing existing accounts through upselling and cross-selling. With around 50% outbound prospecting, you ll lead consultative discussions on compliance and technical services, build tailored proposals, manage your CRM pipeline, and deliver against quarterly revenue targets through both acquisition and retention. What you ll bring: • B2B consultative sales experience • Confidence with outbound prospecting • Energy sector experience (essential), preferably working in an Energy Consultancy. • Strong commercial instinct and negotiation skills • Resilience, organisation and target focus If you re ready to sell smarter energy solutions and build a high-voltage sales career, we d love to hear from you. CLICK APPLY and send through a copy of your CV.
Feb 28, 2026
Full time
Do you have a Sales Background working in the Energy industry? Join a company that's transforming how agricultural and commercial businesses control their energy costs and achieve compliance. Turn your energy sector expertise into meaningful client conversations that deliver real cost savings and carbon reduction. Location: Coventry (Hybrid 2 days office-based) Salary: Up to £35,000 basic + OTE up to £45,000 We are looking for a consultative, technical, relationship-led business development Executive. Your conversations will translate into cost savings, carbon reduction and compliance confidence for your clients. This role would suit someone who has a background in the Energy industry working in an Energy Solutions or Energy Advisory Consultancy role. What you ll be doing: You ll win new business across key sectors while growing existing accounts through upselling and cross-selling. With around 50% outbound prospecting, you ll lead consultative discussions on compliance and technical services, build tailored proposals, manage your CRM pipeline, and deliver against quarterly revenue targets through both acquisition and retention. What you ll bring: • B2B consultative sales experience • Confidence with outbound prospecting • Energy sector experience (essential), preferably working in an Energy Consultancy. • Strong commercial instinct and negotiation skills • Resilience, organisation and target focus If you re ready to sell smarter energy solutions and build a high-voltage sales career, we d love to hear from you. CLICK APPLY and send through a copy of your CV.
Associate / Associate Director - Environmental Consultant Location: Manchester, Leeds, Sheffield, Newcastle Are you an experienced environmental professional looking to take the next step in your career? Do you want to lead on some of the UK's most significant infrastructure and environmental projects? Penguin Recruitment is delighted to be supporting a highly respected multidisciplinary consultancy in their search for an Associate or Associate Director - Environmental Consultant to join their expanding Environment team in Manchester. This is an exciting opportunity to take a key leadership role within a growing environmental practice that delivers complex, high-impact projects for clients across sectors such as transport, energy, water, and urban development. The Opportunity Lead and coordinate environmental work across multi disciplinary projects, including EIAs, options appraisals, and environmental management. Line manage and mentor a talented team of environmental professionals. Champion high environmental performance standards within major engineering and infrastructure projects. Oversee and quality check technical reports and documentation. Manage client relationships, ensuring delivery excellence and continued collaboration. Contribute to business development, bid preparation, and the growth of the regional environmental team. About You Degree or master's in an environmental or related discipline. Chartered (or working towards chartership) with a relevant professional body (e.g. IEMA, CIWEM, RTPI). Significant experience (ideally within consultancy) leading environmental work on major infrastructure projects. Comprehensive understanding of the EIA process and environmental technical requirements. Excellent written and verbal communication skills with the ability to influence and engage clients. Strong leadership, mentoring, and project management abilities. Highly motivated, adaptable, and passionate about delivering sustainable outcomes. What's on Offer Competitive salary and market leading benefits. 25 days' annual leave plus bank holidays, with the option to buy or sell additional leave. Flexible working arrangements to support work life balance. Comprehensive professional development and training opportunities. Support in achieving and maintaining professional chartership. Inclusive, collaborative culture with opportunities to make a real impact on projects that shape communities and the environment. For more information or to apply, please contact Josh Jones at Penguin Recruitment on or email
Feb 28, 2026
Full time
Associate / Associate Director - Environmental Consultant Location: Manchester, Leeds, Sheffield, Newcastle Are you an experienced environmental professional looking to take the next step in your career? Do you want to lead on some of the UK's most significant infrastructure and environmental projects? Penguin Recruitment is delighted to be supporting a highly respected multidisciplinary consultancy in their search for an Associate or Associate Director - Environmental Consultant to join their expanding Environment team in Manchester. This is an exciting opportunity to take a key leadership role within a growing environmental practice that delivers complex, high-impact projects for clients across sectors such as transport, energy, water, and urban development. The Opportunity Lead and coordinate environmental work across multi disciplinary projects, including EIAs, options appraisals, and environmental management. Line manage and mentor a talented team of environmental professionals. Champion high environmental performance standards within major engineering and infrastructure projects. Oversee and quality check technical reports and documentation. Manage client relationships, ensuring delivery excellence and continued collaboration. Contribute to business development, bid preparation, and the growth of the regional environmental team. About You Degree or master's in an environmental or related discipline. Chartered (or working towards chartership) with a relevant professional body (e.g. IEMA, CIWEM, RTPI). Significant experience (ideally within consultancy) leading environmental work on major infrastructure projects. Comprehensive understanding of the EIA process and environmental technical requirements. Excellent written and verbal communication skills with the ability to influence and engage clients. Strong leadership, mentoring, and project management abilities. Highly motivated, adaptable, and passionate about delivering sustainable outcomes. What's on Offer Competitive salary and market leading benefits. 25 days' annual leave plus bank holidays, with the option to buy or sell additional leave. Flexible working arrangements to support work life balance. Comprehensive professional development and training opportunities. Support in achieving and maintaining professional chartership. Inclusive, collaborative culture with opportunities to make a real impact on projects that shape communities and the environment. For more information or to apply, please contact Josh Jones at Penguin Recruitment on or email
# Our Privacy Statement & Cookie Policy The Customer Success Manager is essential in driving customer engagement and maximizing product usage, serving as the primary liaison for our customers. This role ensures that customers fully adopt and leverage our solutions to achieve their objectives, deriving maximum value from their investments. Responsibilities include cultivating and maintaining long-lasting customer relationships, developing and executing personalized success plans, and facilitating seamless onboarding and training experiences. A critical focus is placed on closely monitoring adoption trends and usage patterns, and implementing strategies to boost product engagement and satisfaction. Regular check-ins and quarterly reviews are conducted to align with customer goals, while collaboration with sales identifies retention and expansion opportunities. This role also serves as a customer advocate, gathering feedback to influence product development, and partners with internal teams to align customer success with broader business objectives. Success is measured by metrics such as time to first value, customer health scores, and adoption rates of new features. About the RoleIn this opportunity as a Customer Success Manager (Tax & Trade) , you will play a critical role in driving customer value, adoption, and long term success. You will serve as the primary trusted advisor for your customer portfolio, ensuring clients fully adopt and leverage our Tax & Trade solutions to achieve their business and compliance objectives.You will: Cultivate and sustain strong relationships with key customer stakeholders, acting as the primary point of contact for ongoing engagement, support, and strategic guidance. Design and execute tailored customer success plans aligned to each customer's objectives, regulatory context, and maturity, ensuring measurable outcomes and value realization. Proactively identify retention and churn risks , develop targeted mitigation strategies, and triage issues with the appropriate internal teams to protect customer outcomes and renewals. Conduct regular customer check ins and Executive Business Reviews (EBRs) to review progress, align on priorities, and proactively address risks or opportunities. Monitor and analyze product usage and adoption trends , identifying barriers to adoption and implementing targeted strategies to increase engagement, feature utilization, and customer health. Track and manage key success metrics , including customer health scores, adoption of new features, time to first value, and overall satisfaction. Collaborate closely with Sales to support renewals and identify expansion opportunities, including upsell and cross sell initiatives, while helping customers evolve and challenge their goals. Act as the voice of the customer , gathering insights and feedback to inform product development, roadmap prioritization, and go to market strategies. Develop customer success stories and case studies that demonstrate the value and impact of Tax & Trade solutions. Partner cross functionally with Sales, Product, Marketing, and other internal teams to align customer success initiatives with broader business objectives and strategic account plans.Success in this role is measured through strong customer outcomes, high retention rates, increased product adoption, and long term customer advocacy. About YouYou're a strong fit for the role of Customer Success Manager if you bring the following experience, skills, and mindset: Bachelor's degree, preferably in Law, Business, Finance, Economics, or a related field (or equivalent professional experience). 3-5 years of relevant experience in Customer Success, Account Management, Consulting, or a client facing role within SaaS, Tax, Trade, Regulatory, or Financial Services environments. Strong interest in technology and software solutions , with a willingness to learn and work with innovative, AI enabled products. Proven ability to build trusted, long term customer relationships and engage effectively with stakeholders at multiple levels. Analytical mindset with the ability to interpret usage data, adoption metrics, and customer health indicators to drive proactive action. Excellent communication, presentation, and stakeholder management skills. Positive, customer centric attitude with strong problem solving capabilities and a proactive approach to managing risk and change. Demonstrated ability to work effectively in cross functional teams , contributing to shared goals and exceptional customer experiences. Comfortable operating in a regulated and detail oriented domain , balancing customer needs with compliance and product best practices. Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion,
Feb 28, 2026
Full time
# Our Privacy Statement & Cookie Policy The Customer Success Manager is essential in driving customer engagement and maximizing product usage, serving as the primary liaison for our customers. This role ensures that customers fully adopt and leverage our solutions to achieve their objectives, deriving maximum value from their investments. Responsibilities include cultivating and maintaining long-lasting customer relationships, developing and executing personalized success plans, and facilitating seamless onboarding and training experiences. A critical focus is placed on closely monitoring adoption trends and usage patterns, and implementing strategies to boost product engagement and satisfaction. Regular check-ins and quarterly reviews are conducted to align with customer goals, while collaboration with sales identifies retention and expansion opportunities. This role also serves as a customer advocate, gathering feedback to influence product development, and partners with internal teams to align customer success with broader business objectives. Success is measured by metrics such as time to first value, customer health scores, and adoption rates of new features. About the RoleIn this opportunity as a Customer Success Manager (Tax & Trade) , you will play a critical role in driving customer value, adoption, and long term success. You will serve as the primary trusted advisor for your customer portfolio, ensuring clients fully adopt and leverage our Tax & Trade solutions to achieve their business and compliance objectives.You will: Cultivate and sustain strong relationships with key customer stakeholders, acting as the primary point of contact for ongoing engagement, support, and strategic guidance. Design and execute tailored customer success plans aligned to each customer's objectives, regulatory context, and maturity, ensuring measurable outcomes and value realization. Proactively identify retention and churn risks , develop targeted mitigation strategies, and triage issues with the appropriate internal teams to protect customer outcomes and renewals. Conduct regular customer check ins and Executive Business Reviews (EBRs) to review progress, align on priorities, and proactively address risks or opportunities. Monitor and analyze product usage and adoption trends , identifying barriers to adoption and implementing targeted strategies to increase engagement, feature utilization, and customer health. Track and manage key success metrics , including customer health scores, adoption of new features, time to first value, and overall satisfaction. Collaborate closely with Sales to support renewals and identify expansion opportunities, including upsell and cross sell initiatives, while helping customers evolve and challenge their goals. Act as the voice of the customer , gathering insights and feedback to inform product development, roadmap prioritization, and go to market strategies. Develop customer success stories and case studies that demonstrate the value and impact of Tax & Trade solutions. Partner cross functionally with Sales, Product, Marketing, and other internal teams to align customer success initiatives with broader business objectives and strategic account plans.Success in this role is measured through strong customer outcomes, high retention rates, increased product adoption, and long term customer advocacy. About YouYou're a strong fit for the role of Customer Success Manager if you bring the following experience, skills, and mindset: Bachelor's degree, preferably in Law, Business, Finance, Economics, or a related field (or equivalent professional experience). 3-5 years of relevant experience in Customer Success, Account Management, Consulting, or a client facing role within SaaS, Tax, Trade, Regulatory, or Financial Services environments. Strong interest in technology and software solutions , with a willingness to learn and work with innovative, AI enabled products. Proven ability to build trusted, long term customer relationships and engage effectively with stakeholders at multiple levels. Analytical mindset with the ability to interpret usage data, adoption metrics, and customer health indicators to drive proactive action. Excellent communication, presentation, and stakeholder management skills. Positive, customer centric attitude with strong problem solving capabilities and a proactive approach to managing risk and change. Demonstrated ability to work effectively in cross functional teams , contributing to shared goals and exceptional customer experiences. Comfortable operating in a regulated and detail oriented domain , balancing customer needs with compliance and product best practices. Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion,
Swindon, Wiltshire, United Kingdom (Hybrid) Job Info Job Category Operational Delivery Apply Before 03/15/2026, 11:55 PM Job Identification 2023 Posting Date 02/23/2026, 09:53 AM Job Shift Day Hours Full Time Job Description Job title: Chief Operating Officer - BBSRC Band: X Contract Type: Contract until 1st February 2028. Hours: Full Time Travel Requirements: Regular visits to UKRI sites. Closing Date: Sunday 15th March :55 Shortlisting: w/c 06th April 2026 Interviews: w/c 20th May 202 About UKRI UK Research and Innovation (UKRI) is the UK's largest public funder of research and innovation. We invest more than £8 billion annually to advance our understanding of society and the world around us and deliver benefits for society, the economy and the environment. Our organisation comprises nine councils - the UK's innovation agency, Innovate UK, the seven disciplinary Research Councils and Research England. As a UK-wide organisation we work across the four UK nations and with the devolved funding bodies and governments to develop and support different priorities that span research and innovation around the UK. Through our Councils and the critical national capabilities provided by our centres and institutes, we deliver, support and champion the creativity and vibrancy of research and innovation in the UK, for the benefit of society. UKRI is a non-departmental public body sponsored by the Department for Science, Innovation and Technology (DSIT). About (BBSRC) BBSRC is the major funder of world-leading bioscience in the UK. Through our investments, we build and support a vibrant, dynamic and inclusive research and innovation community which delivers ground-breaking discoveries, innovative technologies and develops bio-based solutions that contribute to tackling global challenges, such as sustainable food production, climate change, and healthy ageing. As part of UKRI, we not only play a pivotal role in fostering connections that enable the UK's world-class research and innovation system to flourish - we also have a responsibility to enable the creation of a research and employee culture that is diverse, resilient, and engaged. At BBSRC, we firmly believe that by promoting an inclusive and equitable culture across bioscience research and innovation, our community and our discipline will thrive. BBSRC proudly forges interdisciplinary collaborations, including internationally, where excellent bioscience and equitable partnerships have a fundamental role. We pioneer approaches that enhance the equality, diversity, and inclusion of talent by investing in people, programmes, infrastructure, technologies, and collaborations on a global scale. BBSRC's vision is to advance the frontiers of biology and drive towards a healthy, prosperous and sustainable future. We support curiosity-driven ideas and provide early investment in ground-breaking transformative technologies and the sharing of data. Through our funding, stewardship and provision of national capabilities, including the institutes that receive our strategic support, we progress our knowledge and understanding of the complex processes that underpin life and we continue to seek exciting ideas with the potential to transform and advance bioscience. We unleash innovation, capitalising on the unprecedented opportunities for biology to transform our lives by working with and supporting the creation of new businesses, advancing enterprise, and forging vibrant ecosystems across the UK. We enable researchers, innovators, entrepreneurs, and businesses to translate their fundamental understanding of biological systems into tangible societal and economic benefits with global impact. Purpose of the role The Chief Operating Officer for BBSRC is a significant role within our Executive Leadership Team, aligned to the UKRI strategy, enabling BBSRC to continue its influential roles in research and innovation within UKRI and beyond. The Chief Operating Officer will command the confidence of the BBSRC Executive Chair and Council, as well as other members of the BBSRC Executive and UKRI senior leaders. They will need to be able to work proactively at the interface between professional, academic and government communities, and between staff at all levels in the organisation. As an effective communicator and empathic listener, they will operate effectively across organisational boundaries. As a creative thinker and influential collaborator, they will combine drive and political acumen with the highest standards of behaviour. They will have an in-depth knowledge and proven track record of how to deliver and sustain complex, strategic change at both an organisational and system level in the public and / or private sectors. They will have the ability to strategically lead, sponsor and productively work in partnership to deliver major projects that can secure return on investment. The Chief Operating Officer has direct line management responsibility for several corporate functions across BBSRC. This includes, Governance and Risk Management, Business Planning, Performance Evaluation, Business Improvement and Funding Delivery, . In addition, they will lead partnering relationships with UKRI corporate functions that include Finance; Human Resources; Governance, Assurance, Risk and Information; Digital, Data and Technology; Security; Project Delivery & Improvement; Health and Safety, Estates and Procurement. Key responsibilities • Leadership Act to support the Executive Chair, and fellow members of the Executive Leadership Team, to ensure the smooth running of BBSRC • As a member of the broader BBSRC leadership team, role model and champion organisational values and behaviours and equality, diversity and inclusion principles • Working with the Executive Chair and across BBSRC to lead and support organisational transformation and its alignment with UKRI transformation • Working with fellow COOs across other parts of UKRI to ensure consistency in working practices and to ensure the smooth running of UKRI as a whole. • Working with the Heads of Function to support the design, transformation and effective delivery of Council services within budget and ensuring efficiency and value for money • Inspiring, empowering and developing the BBSRC team • BBSRC strategically-funded Institutes In relation to BBSRC strategically funded institutes (overall an annual BBSRC investment in the region of £135M), lead on matters covering estates, major projects governance, campus developments and other institute-related activities. • Working across BBSRC with members of the Executive Leadership Team, subject matter experts and BBSRC observers as required • Planning and Programme support Act as the key point of contact for BBSRC input to UKRI Corporate Services plans; ensuring that BBSRC requirements are appropriately reflected and that BBSRC can deliver agreed outcomes • Working collaboratively to identify and deliver simplification and harmonisation • Oversight of operational planning and programme support and manage risk within BBSRC - ensuring sufficient support is provided to key areas of activity • Supporting the effective organisation design and delivery capability • Acting as the change agent in BBSRC for Corporate Services in support of the UKRI transformation plan • Finance and Commercial Work closely, via 'dotted line' engagement approach, with the UKRI Corporate Services Finance Business Partner to ensure BBSRC and UKRI have the necessary financial controls, planning, monitoring and reporting (reflecting Managing Public Money) to enable BBSRC to deliver its strategy • Oversee significant procurements in conjunction with the UKRI Corporate Services Procurement Business Partner • Act as the key point of contact for the NERC/BBSRC joint estates team, hosted by NERC, including on Health, Safety and Biosafety • Act as the key contact for major BBSRC capital programmes • Human Resources Lead on employee policies for BBSRC including pay and reward. Working closely with the UKRI Corporate Services and HR Business Partners to ensure BBSRC has the right people, in the right place, doing the right things, developing their skills and maximising their productivity in alignment within Council and UKRI strategy. • Leading on staff and Trade Union relations where required • Governance, Assurance, Risk, Information (GARI) and Legal Work closely, via 'dotted line' engagement approach, with UKRI Corporate Services GARI Business Partner to provide the BBSRC Executive Chair and Council with appropriate governance structures and assurance as to the integrity of activities, that risks are identified and mitigated (as far as reasonable), that information is accurate and secure (reflecting GDPR), with specific reference to the UKRI assets managed by BBSRC including at BBSRC strategically-funded institutes. Accountable for ensuring reporting is carried out. • Manage BBSRC's need for legal advice, working with UKRI Head of Legal • Act as the key point of contact for GIAA • Managing corporate compliance and statutory liability • Information Technology, Facilities, Administration Manage the provision of business IT to BBSRC, working with internal and external suppliers Ensure that office space is of appropriate quality and used flexibly and effectively Ensure that employees have the tools to do the job . click apply for full job details
Feb 28, 2026
Full time
Swindon, Wiltshire, United Kingdom (Hybrid) Job Info Job Category Operational Delivery Apply Before 03/15/2026, 11:55 PM Job Identification 2023 Posting Date 02/23/2026, 09:53 AM Job Shift Day Hours Full Time Job Description Job title: Chief Operating Officer - BBSRC Band: X Contract Type: Contract until 1st February 2028. Hours: Full Time Travel Requirements: Regular visits to UKRI sites. Closing Date: Sunday 15th March :55 Shortlisting: w/c 06th April 2026 Interviews: w/c 20th May 202 About UKRI UK Research and Innovation (UKRI) is the UK's largest public funder of research and innovation. We invest more than £8 billion annually to advance our understanding of society and the world around us and deliver benefits for society, the economy and the environment. Our organisation comprises nine councils - the UK's innovation agency, Innovate UK, the seven disciplinary Research Councils and Research England. As a UK-wide organisation we work across the four UK nations and with the devolved funding bodies and governments to develop and support different priorities that span research and innovation around the UK. Through our Councils and the critical national capabilities provided by our centres and institutes, we deliver, support and champion the creativity and vibrancy of research and innovation in the UK, for the benefit of society. UKRI is a non-departmental public body sponsored by the Department for Science, Innovation and Technology (DSIT). About (BBSRC) BBSRC is the major funder of world-leading bioscience in the UK. Through our investments, we build and support a vibrant, dynamic and inclusive research and innovation community which delivers ground-breaking discoveries, innovative technologies and develops bio-based solutions that contribute to tackling global challenges, such as sustainable food production, climate change, and healthy ageing. As part of UKRI, we not only play a pivotal role in fostering connections that enable the UK's world-class research and innovation system to flourish - we also have a responsibility to enable the creation of a research and employee culture that is diverse, resilient, and engaged. At BBSRC, we firmly believe that by promoting an inclusive and equitable culture across bioscience research and innovation, our community and our discipline will thrive. BBSRC proudly forges interdisciplinary collaborations, including internationally, where excellent bioscience and equitable partnerships have a fundamental role. We pioneer approaches that enhance the equality, diversity, and inclusion of talent by investing in people, programmes, infrastructure, technologies, and collaborations on a global scale. BBSRC's vision is to advance the frontiers of biology and drive towards a healthy, prosperous and sustainable future. We support curiosity-driven ideas and provide early investment in ground-breaking transformative technologies and the sharing of data. Through our funding, stewardship and provision of national capabilities, including the institutes that receive our strategic support, we progress our knowledge and understanding of the complex processes that underpin life and we continue to seek exciting ideas with the potential to transform and advance bioscience. We unleash innovation, capitalising on the unprecedented opportunities for biology to transform our lives by working with and supporting the creation of new businesses, advancing enterprise, and forging vibrant ecosystems across the UK. We enable researchers, innovators, entrepreneurs, and businesses to translate their fundamental understanding of biological systems into tangible societal and economic benefits with global impact. Purpose of the role The Chief Operating Officer for BBSRC is a significant role within our Executive Leadership Team, aligned to the UKRI strategy, enabling BBSRC to continue its influential roles in research and innovation within UKRI and beyond. The Chief Operating Officer will command the confidence of the BBSRC Executive Chair and Council, as well as other members of the BBSRC Executive and UKRI senior leaders. They will need to be able to work proactively at the interface between professional, academic and government communities, and between staff at all levels in the organisation. As an effective communicator and empathic listener, they will operate effectively across organisational boundaries. As a creative thinker and influential collaborator, they will combine drive and political acumen with the highest standards of behaviour. They will have an in-depth knowledge and proven track record of how to deliver and sustain complex, strategic change at both an organisational and system level in the public and / or private sectors. They will have the ability to strategically lead, sponsor and productively work in partnership to deliver major projects that can secure return on investment. The Chief Operating Officer has direct line management responsibility for several corporate functions across BBSRC. This includes, Governance and Risk Management, Business Planning, Performance Evaluation, Business Improvement and Funding Delivery, . In addition, they will lead partnering relationships with UKRI corporate functions that include Finance; Human Resources; Governance, Assurance, Risk and Information; Digital, Data and Technology; Security; Project Delivery & Improvement; Health and Safety, Estates and Procurement. Key responsibilities • Leadership Act to support the Executive Chair, and fellow members of the Executive Leadership Team, to ensure the smooth running of BBSRC • As a member of the broader BBSRC leadership team, role model and champion organisational values and behaviours and equality, diversity and inclusion principles • Working with the Executive Chair and across BBSRC to lead and support organisational transformation and its alignment with UKRI transformation • Working with fellow COOs across other parts of UKRI to ensure consistency in working practices and to ensure the smooth running of UKRI as a whole. • Working with the Heads of Function to support the design, transformation and effective delivery of Council services within budget and ensuring efficiency and value for money • Inspiring, empowering and developing the BBSRC team • BBSRC strategically-funded Institutes In relation to BBSRC strategically funded institutes (overall an annual BBSRC investment in the region of £135M), lead on matters covering estates, major projects governance, campus developments and other institute-related activities. • Working across BBSRC with members of the Executive Leadership Team, subject matter experts and BBSRC observers as required • Planning and Programme support Act as the key point of contact for BBSRC input to UKRI Corporate Services plans; ensuring that BBSRC requirements are appropriately reflected and that BBSRC can deliver agreed outcomes • Working collaboratively to identify and deliver simplification and harmonisation • Oversight of operational planning and programme support and manage risk within BBSRC - ensuring sufficient support is provided to key areas of activity • Supporting the effective organisation design and delivery capability • Acting as the change agent in BBSRC for Corporate Services in support of the UKRI transformation plan • Finance and Commercial Work closely, via 'dotted line' engagement approach, with the UKRI Corporate Services Finance Business Partner to ensure BBSRC and UKRI have the necessary financial controls, planning, monitoring and reporting (reflecting Managing Public Money) to enable BBSRC to deliver its strategy • Oversee significant procurements in conjunction with the UKRI Corporate Services Procurement Business Partner • Act as the key point of contact for the NERC/BBSRC joint estates team, hosted by NERC, including on Health, Safety and Biosafety • Act as the key contact for major BBSRC capital programmes • Human Resources Lead on employee policies for BBSRC including pay and reward. Working closely with the UKRI Corporate Services and HR Business Partners to ensure BBSRC has the right people, in the right place, doing the right things, developing their skills and maximising their productivity in alignment within Council and UKRI strategy. • Leading on staff and Trade Union relations where required • Governance, Assurance, Risk, Information (GARI) and Legal Work closely, via 'dotted line' engagement approach, with UKRI Corporate Services GARI Business Partner to provide the BBSRC Executive Chair and Council with appropriate governance structures and assurance as to the integrity of activities, that risks are identified and mitigated (as far as reasonable), that information is accurate and secure (reflecting GDPR), with specific reference to the UKRI assets managed by BBSRC including at BBSRC strategically-funded institutes. Accountable for ensuring reporting is carried out. • Manage BBSRC's need for legal advice, working with UKRI Head of Legal • Act as the key point of contact for GIAA • Managing corporate compliance and statutory liability • Information Technology, Facilities, Administration Manage the provision of business IT to BBSRC, working with internal and external suppliers Ensure that office space is of appropriate quality and used flexibly and effectively Ensure that employees have the tools to do the job . click apply for full job details
Drive growth. Close deals. Own your territory. Our client is a leading provider of materials handling solutions and capital equipment into the logistics and industrial sectors. They're looking for a driven Area Sales Manager to take control of the West Midlands, Staffordshire, Worcestershire, and Warwickshire territory and aggressively grow market share. What You'll Do Sell high-value materials handling solutions and capital equipment into logistics and industrial customers Win new business while growing existing key accounts Upsell finance, servicing, and warranty packages to maximise revenue Build a strong pipeline and consistently exceed sales targets What You'll Bring Proven B2B sales success within materials handling sales A hunter mentality with strong closing and negotiation skills High energy, commercial drive, and self-motivation Full UK driving licence and willingness to travel across the territory Why Join? Market-leading products and solutions Strong training and sales support Clear progression opportunities Excellent earning potential Apply Now If you're ready to take ownership of a high-potential territory and drive serious sales results, apply today. (Suitable for Area Sales Managers, Territory Sales Managers, Business Development Managers, Sales Executives, and Account Managers within industrial or logistics sales.) INDSLS Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
Feb 28, 2026
Full time
Drive growth. Close deals. Own your territory. Our client is a leading provider of materials handling solutions and capital equipment into the logistics and industrial sectors. They're looking for a driven Area Sales Manager to take control of the West Midlands, Staffordshire, Worcestershire, and Warwickshire territory and aggressively grow market share. What You'll Do Sell high-value materials handling solutions and capital equipment into logistics and industrial customers Win new business while growing existing key accounts Upsell finance, servicing, and warranty packages to maximise revenue Build a strong pipeline and consistently exceed sales targets What You'll Bring Proven B2B sales success within materials handling sales A hunter mentality with strong closing and negotiation skills High energy, commercial drive, and self-motivation Full UK driving licence and willingness to travel across the territory Why Join? Market-leading products and solutions Strong training and sales support Clear progression opportunities Excellent earning potential Apply Now If you're ready to take ownership of a high-potential territory and drive serious sales results, apply today. (Suitable for Area Sales Managers, Territory Sales Managers, Business Development Managers, Sales Executives, and Account Managers within industrial or logistics sales.) INDSLS Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
Head of Compliance - Job Description Department: Compliance & Security Reports To: Head of Compliance and Security Location: Hybrid, UK (London) Role Purpose As Head of Compliance, you will lead the enterprise compliance strategy and ensure that the organisation meets all regulatory, contractual and internal control requirements across our data center campuses and corporate environment. You will oversee regulatory compliance, policy management, internal controls, audit readiness, third party assurance, data governance alignment and risk management. This role ensures the compliance framework strengthens operational resilience, protects the organisation from sanctions and reputational risk, and supports customer trust and market differentiation. Key Responsibilities Strategy & Governance Define the enterprise compliance strategy, roadmap and operating model; align to ERM, security and resilience frameworks. Develop and maintain the compliance management system, ensuring governance across all business units. Set compliance KPIs and coordinate reporting to executive and board level committees. Ensure policies and procedures remain current, effective and aligned with regulatory expectations. Certification & Regulatory Management Own compliance across relevant regulatory frameworks (e.g., NIS2, GDPR, environmental and energy reporting obligations, critical infrastructure rules) with support from departmental leaders. Own compliance across company certifications such as ISO standards, PCI DSS, SOC1 and SOC2. Monitor emerging regulations across the UK, EU and global markets; provide impact assessments and implementation guidance. Includes working alongside Legal developing and managing the Verne registers. Lead engagement with regulators, auditors and external bodies. Audit, Controls and Assurance Lead internal and external audit programs and ensure evidence, findings and remediation actions are managed effectively. Maintain internal control frameworks, including RACI documents, control inventories, testing schedules and corrective action plans. Coordinate compliance assurance activities across Verne and support InfoSec, ESG, H&S, Development and Operations. Lead and support case management across the company, including incidents, corrective actions plans, risk control plans and maintaining the Compliance Tracker. Policy, Risk & Incident Management Own the compliance policy framework combined with supporting ESG efforts across ethics, anti bribery, anti corruption, conflicts of interest, supplier conduct and data governance. Maintain the enterprise risk register and ensure alignment with all risk owners. Partner with InfoSec, Safety, ESG, Legal, Development and Operations on incident investigations, reporting requirements and regulatory notifications. Vendor and Customer Compliance Support Procurement with supplier compliance due diligence across high risk categories. Support customer audits, RFP responses, contract negotiations and compliance related queries. Ensure compliance clauses and obligations are embedded into supplier and customer contracts in partnership with Legal. Training and Culture Develop and maintain compliance training programs across ethics, code of conduct, security, data handling and operational obligations. Embed a culture of compliance and accountability across all departments. Leadership & Budget Build and lead a high performing compliance team across regions. Secure and manage budgets for audits, legal support, training and compliance systems. Influence senior stakeholders to ensure compliance integration into business decisions. Required Qualifications & Experience Bachelor's degree in a relevant subject or similar experience and professional certification required. Master's degree or level 7 equivalent preferred. 10+ years of progressive management experience in Compliance and/or related disciplines. 5+ years compliance leadership experience within data centres, critical infrastructure, telecoms, financial services or similarly regulated industries. Strong understanding of regulatory frameworks including GDPR, NIS2 and critical infrastructure requirements. Strong understanding and proven delivery of maintaining certification schemes such as ISO standards, PCI DSS, SOC1 and SOC2. Experience working with audit bodies, regulators and external assurance providers. Knowledge of operational processes across DC environments, including security, H&S and ESG intersections is seen as a plus. Relevant Industry certifications, memberships and auditor status expected or willingness to achieve.
Feb 28, 2026
Full time
Head of Compliance - Job Description Department: Compliance & Security Reports To: Head of Compliance and Security Location: Hybrid, UK (London) Role Purpose As Head of Compliance, you will lead the enterprise compliance strategy and ensure that the organisation meets all regulatory, contractual and internal control requirements across our data center campuses and corporate environment. You will oversee regulatory compliance, policy management, internal controls, audit readiness, third party assurance, data governance alignment and risk management. This role ensures the compliance framework strengthens operational resilience, protects the organisation from sanctions and reputational risk, and supports customer trust and market differentiation. Key Responsibilities Strategy & Governance Define the enterprise compliance strategy, roadmap and operating model; align to ERM, security and resilience frameworks. Develop and maintain the compliance management system, ensuring governance across all business units. Set compliance KPIs and coordinate reporting to executive and board level committees. Ensure policies and procedures remain current, effective and aligned with regulatory expectations. Certification & Regulatory Management Own compliance across relevant regulatory frameworks (e.g., NIS2, GDPR, environmental and energy reporting obligations, critical infrastructure rules) with support from departmental leaders. Own compliance across company certifications such as ISO standards, PCI DSS, SOC1 and SOC2. Monitor emerging regulations across the UK, EU and global markets; provide impact assessments and implementation guidance. Includes working alongside Legal developing and managing the Verne registers. Lead engagement with regulators, auditors and external bodies. Audit, Controls and Assurance Lead internal and external audit programs and ensure evidence, findings and remediation actions are managed effectively. Maintain internal control frameworks, including RACI documents, control inventories, testing schedules and corrective action plans. Coordinate compliance assurance activities across Verne and support InfoSec, ESG, H&S, Development and Operations. Lead and support case management across the company, including incidents, corrective actions plans, risk control plans and maintaining the Compliance Tracker. Policy, Risk & Incident Management Own the compliance policy framework combined with supporting ESG efforts across ethics, anti bribery, anti corruption, conflicts of interest, supplier conduct and data governance. Maintain the enterprise risk register and ensure alignment with all risk owners. Partner with InfoSec, Safety, ESG, Legal, Development and Operations on incident investigations, reporting requirements and regulatory notifications. Vendor and Customer Compliance Support Procurement with supplier compliance due diligence across high risk categories. Support customer audits, RFP responses, contract negotiations and compliance related queries. Ensure compliance clauses and obligations are embedded into supplier and customer contracts in partnership with Legal. Training and Culture Develop and maintain compliance training programs across ethics, code of conduct, security, data handling and operational obligations. Embed a culture of compliance and accountability across all departments. Leadership & Budget Build and lead a high performing compliance team across regions. Secure and manage budgets for audits, legal support, training and compliance systems. Influence senior stakeholders to ensure compliance integration into business decisions. Required Qualifications & Experience Bachelor's degree in a relevant subject or similar experience and professional certification required. Master's degree or level 7 equivalent preferred. 10+ years of progressive management experience in Compliance and/or related disciplines. 5+ years compliance leadership experience within data centres, critical infrastructure, telecoms, financial services or similarly regulated industries. Strong understanding of regulatory frameworks including GDPR, NIS2 and critical infrastructure requirements. Strong understanding and proven delivery of maintaining certification schemes such as ISO standards, PCI DSS, SOC1 and SOC2. Experience working with audit bodies, regulators and external assurance providers. Knowledge of operational processes across DC environments, including security, H&S and ESG intersections is seen as a plus. Relevant Industry certifications, memberships and auditor status expected or willingness to achieve.
We are seeking an experienced Principal Consultant to lead business development and deliver high-quality consulting projects within theenergy transactionsspace, with a focus on theGreat Britain and Irelandmarkets. This senior role blends hands-on project delivery with proactive business development, commercial leadership, and client relationship management. You will work closely with consulting, commercial, and research teams to identify opportunities, secure new work, and deliver impactful advisory support to clients across the energy investment ecosystem. Key Responsibilities Business Development & Commercial Leadership Lead business development across the energy transactions and flexibility markets. Hold and deliver against a personal sales target aligned with the Principal Consultant level. Build and maintain strong relationships with developers, investors, operators, and advisors involved in transactions. Identify new opportunities, repeat business, and client referrals. Work with sales and marketing teams to support lead generation, pipeline development, and account growth. Project Delivery & Advisory Lead delivery of consulting assignments in the energy transactions space, ensuring high-quality outputs, timely delivery, and strong client impact. Prepare proposals, scopes, and deliverables that reflect deep market insight and commercial understanding. Maintain commercial discipline across projects, supporting profitability and client satisfaction. Promote cross-selling opportunities for complementary services such as subscriptions, data products, and training. Collaboration & Internal Leadership Work closely with colleagues across consulting, commercial, and research teams to ensure integrated account management and delivery. Contribute to improvements in consulting processes, pricing approaches, and delivery standards. Mentor junior colleagues and support internal knowledge-sharing. Contribute to thought leadership, events, and industry engagement activities. Monitor market developments and competitor activity to inform business development strategies. Improve tendering and proposal quality within your area of expertise. Skills, Knowledge & Experience Essential Proven track record in business development and delivery of consulting projects within energy transactions, due diligence, or commercial advisory. Strong client relationship management skills with experience generating repeat business and identifying cross-sell opportunities. Strong commercial acumen with an understanding of energy markets, investment processes, transaction drivers, and project economics. Ability to balance hands-on delivery with sales and advisory responsibilities. Excellent written and verbal communication skills, able to articulate complex concepts clearly. Demonstrable experience in the energy or infrastructure sectors, ideally within a consulting or advisory environment. Proven ability to secure and deliver consulting work in energy transactions or flexibility markets. Strong understanding of GB and Ireland energy markets. Experience working with investors, developers, operators, and financiers in the energy sector.
Feb 28, 2026
Full time
We are seeking an experienced Principal Consultant to lead business development and deliver high-quality consulting projects within theenergy transactionsspace, with a focus on theGreat Britain and Irelandmarkets. This senior role blends hands-on project delivery with proactive business development, commercial leadership, and client relationship management. You will work closely with consulting, commercial, and research teams to identify opportunities, secure new work, and deliver impactful advisory support to clients across the energy investment ecosystem. Key Responsibilities Business Development & Commercial Leadership Lead business development across the energy transactions and flexibility markets. Hold and deliver against a personal sales target aligned with the Principal Consultant level. Build and maintain strong relationships with developers, investors, operators, and advisors involved in transactions. Identify new opportunities, repeat business, and client referrals. Work with sales and marketing teams to support lead generation, pipeline development, and account growth. Project Delivery & Advisory Lead delivery of consulting assignments in the energy transactions space, ensuring high-quality outputs, timely delivery, and strong client impact. Prepare proposals, scopes, and deliverables that reflect deep market insight and commercial understanding. Maintain commercial discipline across projects, supporting profitability and client satisfaction. Promote cross-selling opportunities for complementary services such as subscriptions, data products, and training. Collaboration & Internal Leadership Work closely with colleagues across consulting, commercial, and research teams to ensure integrated account management and delivery. Contribute to improvements in consulting processes, pricing approaches, and delivery standards. Mentor junior colleagues and support internal knowledge-sharing. Contribute to thought leadership, events, and industry engagement activities. Monitor market developments and competitor activity to inform business development strategies. Improve tendering and proposal quality within your area of expertise. Skills, Knowledge & Experience Essential Proven track record in business development and delivery of consulting projects within energy transactions, due diligence, or commercial advisory. Strong client relationship management skills with experience generating repeat business and identifying cross-sell opportunities. Strong commercial acumen with an understanding of energy markets, investment processes, transaction drivers, and project economics. Ability to balance hands-on delivery with sales and advisory responsibilities. Excellent written and verbal communication skills, able to articulate complex concepts clearly. Demonstrable experience in the energy or infrastructure sectors, ideally within a consulting or advisory environment. Proven ability to secure and deliver consulting work in energy transactions or flexibility markets. Strong understanding of GB and Ireland energy markets. Experience working with investors, developers, operators, and financiers in the energy sector.
Head ofPolicy Location: London preferred, can be flexible on location Drax is seeking an experienced and influential Head of Policy to lead the development and delivery of our UK policy agenda at a critical moment for the energy transition. This role sits at the heart of how Drax engages with public policy, government and wider stakeholders. You'll shape policy priorities that underpin our corporate strategy, provide trusted counsel to senior leaders, and ensure Drax is well positioned in a complex, fast moving and highly regulated policy environment-particularly across energy, climate change, sustainability and net zero. Who we are We're not just talking about making a difference, we're making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals. You'll be joining our teams of practical doers, future thinkers and business champions. We're enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come. About the role As the Head of Policy, you'll represent Drax externally at a senior level, work closely with colleagues across the business and External Affairs, and lead a high performing policy team focused on impact and delivery. Key responsibilities Identify and lead delivery of key policy priorities that support Drax's corporate strategy. Ensure cross cutting policy themes and critical enablers are well developed and supported across the organisation. Represent Drax at a senior level through government, political and stakeholder relationships, and on public platforms. Support third party engagement and communications in priority policy areas. Advise internal teams including Strategy, Investor Relations, Climate Change, Viable Fuels, Carbon Capture, Regulation, Innovation and Commercial on current and future policy trends. Collaborate with colleagues across External Affairs to ensure alignment between policy objectives, public affairs activity and external communications. Manage external consultancies providing policy analysis or project support. Provide authoritative counsel to senior leaders, including the Executive Committee and Group Board, on UK policy developments and implications. Draft clear, concise and persuasive policy briefings to support political engagement and policy reform. Oversee monitoring and assessment of public policy developments impacting the Group. Represent Drax's policy positions in external forums with policymakers, industry peers and opinion formers. Coordinate responses to enquiries from elected representatives, working with internal teams to ensure appropriate sensitivity and rigour. Maintain close collaboration within international public affairs and policy leads and the Regulation function. Oversee technical studies to support policy development and lead consultation responses on key policy issues. Manage the policy budget and lead, develop and motivate a high performing policy team. We're open to flexible working arrangements and are happy to discuss these on a case by case basis. About you You'll be an experienced policy and government relations professional with a strong understanding of how policy is shaped and delivered in complex, regulated environments. You'll bring A strong interest in politics and public policy, with particular focus on UK energy, climate change, sustainability and net zero. Proven experience leading regulatory, fiscal or political engagement strategies, with direct interaction with government institutions and senior stakeholders. Experience working in highly regulated sectors such as energy, pharmaceuticals, chemicals, construction, oil and gas or similar. First hand knowledge of government decision making processes and strong networks across political parties and relevant government departments. A proven ability to distil complex technical and commercial issues into clear, compelling messages for policymakers. A track record of challenging the status quo and influencing legislation to support business and sector outcomes. Experience building coalitions and alliances to address complex legislative challenges. Strong analytical skills with the ability to translate insight into actionable policy proposals.Passion for securing lasting policy change that supports the role of renewable energy in the economy. Excellent influencing skills and credibility in senior corporate environments. Excellent organisational, written and verbal communication skills. Experience influencing trade associations and industry bodies by framing issues in a broader economic and societal context. Proven experience building and leading effective, delivery focused policy teams. Rewards and benefits A discretionary bonus depending on company performance Private Healthcare SAYE (Sharesave): discretionary scheme from time to time Personal accident cover Group personal pension plan where we'll pay up to 10% Holiday 25 days plus bank holidays Reimbursement of the cost of your annual membership of one relevant and appropriate professional body We're committed to making a tangible impact on the climate challenge we all face. Drax is where your individual purpose can work alongside your career drive. We work as part of a team that shares a passion for doing what's right for the future. With Drax you can shape your career and a future for generations to come. Together, we make it happen At Drax, we're committed to fostering an environment where everyone feels valued and respected, regardless of their role. To make this reality, we actively work to better represent the communities we operate in, foster inclusion, and establish fair processes. Through these actions, we build the trust needed for all colleagues at Drax to contribute their perspectives and talents, no matter their background. How to apply Think this role's for you? Click the 'apply now' button to begin your Drax journey! If you want to find out more about Drax, check out our LinkedIn page to see our latest news. We understand that you may have some additional questions about the role. If you'd like to have a confidential chat to discuss the role in more detail, please email
Feb 28, 2026
Full time
Head ofPolicy Location: London preferred, can be flexible on location Drax is seeking an experienced and influential Head of Policy to lead the development and delivery of our UK policy agenda at a critical moment for the energy transition. This role sits at the heart of how Drax engages with public policy, government and wider stakeholders. You'll shape policy priorities that underpin our corporate strategy, provide trusted counsel to senior leaders, and ensure Drax is well positioned in a complex, fast moving and highly regulated policy environment-particularly across energy, climate change, sustainability and net zero. Who we are We're not just talking about making a difference, we're making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals. You'll be joining our teams of practical doers, future thinkers and business champions. We're enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come. About the role As the Head of Policy, you'll represent Drax externally at a senior level, work closely with colleagues across the business and External Affairs, and lead a high performing policy team focused on impact and delivery. Key responsibilities Identify and lead delivery of key policy priorities that support Drax's corporate strategy. Ensure cross cutting policy themes and critical enablers are well developed and supported across the organisation. Represent Drax at a senior level through government, political and stakeholder relationships, and on public platforms. Support third party engagement and communications in priority policy areas. Advise internal teams including Strategy, Investor Relations, Climate Change, Viable Fuels, Carbon Capture, Regulation, Innovation and Commercial on current and future policy trends. Collaborate with colleagues across External Affairs to ensure alignment between policy objectives, public affairs activity and external communications. Manage external consultancies providing policy analysis or project support. Provide authoritative counsel to senior leaders, including the Executive Committee and Group Board, on UK policy developments and implications. Draft clear, concise and persuasive policy briefings to support political engagement and policy reform. Oversee monitoring and assessment of public policy developments impacting the Group. Represent Drax's policy positions in external forums with policymakers, industry peers and opinion formers. Coordinate responses to enquiries from elected representatives, working with internal teams to ensure appropriate sensitivity and rigour. Maintain close collaboration within international public affairs and policy leads and the Regulation function. Oversee technical studies to support policy development and lead consultation responses on key policy issues. Manage the policy budget and lead, develop and motivate a high performing policy team. We're open to flexible working arrangements and are happy to discuss these on a case by case basis. About you You'll be an experienced policy and government relations professional with a strong understanding of how policy is shaped and delivered in complex, regulated environments. You'll bring A strong interest in politics and public policy, with particular focus on UK energy, climate change, sustainability and net zero. Proven experience leading regulatory, fiscal or political engagement strategies, with direct interaction with government institutions and senior stakeholders. Experience working in highly regulated sectors such as energy, pharmaceuticals, chemicals, construction, oil and gas or similar. First hand knowledge of government decision making processes and strong networks across political parties and relevant government departments. A proven ability to distil complex technical and commercial issues into clear, compelling messages for policymakers. A track record of challenging the status quo and influencing legislation to support business and sector outcomes. Experience building coalitions and alliances to address complex legislative challenges. Strong analytical skills with the ability to translate insight into actionable policy proposals.Passion for securing lasting policy change that supports the role of renewable energy in the economy. Excellent influencing skills and credibility in senior corporate environments. Excellent organisational, written and verbal communication skills. Experience influencing trade associations and industry bodies by framing issues in a broader economic and societal context. Proven experience building and leading effective, delivery focused policy teams. Rewards and benefits A discretionary bonus depending on company performance Private Healthcare SAYE (Sharesave): discretionary scheme from time to time Personal accident cover Group personal pension plan where we'll pay up to 10% Holiday 25 days plus bank holidays Reimbursement of the cost of your annual membership of one relevant and appropriate professional body We're committed to making a tangible impact on the climate challenge we all face. Drax is where your individual purpose can work alongside your career drive. We work as part of a team that shares a passion for doing what's right for the future. With Drax you can shape your career and a future for generations to come. Together, we make it happen At Drax, we're committed to fostering an environment where everyone feels valued and respected, regardless of their role. To make this reality, we actively work to better represent the communities we operate in, foster inclusion, and establish fair processes. Through these actions, we build the trust needed for all colleagues at Drax to contribute their perspectives and talents, no matter their background. How to apply Think this role's for you? Click the 'apply now' button to begin your Drax journey! If you want to find out more about Drax, check out our LinkedIn page to see our latest news. We understand that you may have some additional questions about the role. If you'd like to have a confidential chat to discuss the role in more detail, please email
Eque2 is the UK's leading provider of SaaS financial solutions for the construction industry. Our enterprise customers rely on EVision, our Microsoft Business Central based platform, to run complex financial, commercial, subcontract, and project processes across their businesses. We are now recruiting an Enterprise Customer Success Manager to own, develop, and grow longstanding relationships with our most valuable Strategic clients. You will play a critical role in ensuring adoption, value realisation, renewal success, and multiyear strategic alignment. If you are commercially sharp, technically confident, and passionate about helping customers achieve measurable outcomes, we'd love to meet you. Role Overview As a Strategic CSM, you are the primary executive relationship owner for a portfolio of Eque2's largest enterprise construction customers. You will work cross functionally to ensure customers realise quantifiable value, drive strong adoption of EVision, and remain strategically aligned to Eque2's solutions and roadmap. This role blends commercial acumen, technical understanding, and strategic account leadership. You will partner closely with Professional Services, Support, Technical Development, Product, Account Management, and Executive Sponsors to deliver exceptional customer outcomes. Key Responsibilities Strategic Relationship Leadership Act as the trusted advisor and strategic partner for enterprise customers. Lead regular customer meetings in person and virtually, including Monthly/Quarterly Value Reviews, Executive Business Reviews (EBRs), and annual strategic planning. Build deep relationships with C suite, finance leaders, commercial teams, project teams, and IT stakeholders. Commercial Ownership & Renewal Success Own the renewal strategy for your customer base, ensuring commercial readiness, risk mitigation, and alignment to customer goals. Identify expansion opportunities and partner with Account Management to drive long term recurring revenue. Understand customer financial cycles, contractual commitments, budgeting, and value drivers, ensuring renewals land successfully with minimal friction. Product Adoption & Technical Alignment Support customers in fully leveraging EVision (Microsoft Business Central based) by understanding their configuration, workflows, and pain points. Translate customer challenges into actionable requests for Professional Services or the Technical Development teams. Interpret technical information clearly to senior stakeholders and ensure alignment with the product roadmap. Proactively identify optimisation opportunities using product usage insights. Cross Functional Collaboration Work collaboratively with Professional Services Consultants on implementations, upgrades, and optimisation projects. Partner with Technical Developers and Product teams to resolve complex issues, elevate appropriately, and represent the voice of the customer. Contribute to Strategic Account Plans that encapsulate value delivery, KPIs, risk mitigation, renewal readiness, and multiyear growth opportunities. Outcome Focused Customer Engagement Deliver structured, predictable engagement using Eque2's Strategic Governance Model, including: Executive Business Reviews Monthly Value & Success Reviews Adoption Plans Renewal & expansion planning Ensure customers achieve clear and measurable outcomes across onboarding, adoption, optimisation, and expansion stages. Customer Success Tooling & Data Discipline Use Eque2's Customer Success technology stack (e.g., ChurnZero and CRM) to track customer health, engagement, risk, and sentiment. Maintain excellent data hygiene ensuring accurate insights for forecasting, renewals, risk identification, and reporting. Utilise customer health indicators, usage analytics, ticket trends, and milestone achievements to proactively manage accounts. Skills, Experience & Capabilities Essential Proven experience managing enterprise customers in a software environment. Strong commercial mindset, able to lead renewal negotiations, identify risks, and protect recurring revenue. Confident in technical conversations, ideally with exposure to ERP, finance systems, or Microsoft Dynamics 365 Business Central. Exceptional communication and stakeholder management skills across both C suite and operational teams. Experience working collaboratively with Account Management, Professional Services and Technical teams. Ability to understand business processes across finance, commercial, and project costing. Highly organised with a structured approach to account governance and customer engagement. Desirable Experience in the construction, contracting, or project driven industries. Familiarity with enterprise onboarding, migrations into a cloud environment, and multiphase rollout programmes. Understanding of value based frameworks such as adoption planning, outcome mapping, and health scoring. What you'll love about working at Eque2 A rapidly scaling SaaS business at the centre of digital transformation in the construction industry. A mature Customer Success function with modern tooling, governance, and executive sponsorship. Clear progression pathways, with opportunities to grow into Senior Strategic CS or Leadership roles. A supportive, collaborative culture with high standards and a strong focus on customer value. A supportive, inclusive workplace certified as a "Great Place to Work". Competitive pay and a generous benefits package including pension, private healthcare contribution, enhanced family leave and flexible working options. Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.
Feb 28, 2026
Full time
Eque2 is the UK's leading provider of SaaS financial solutions for the construction industry. Our enterprise customers rely on EVision, our Microsoft Business Central based platform, to run complex financial, commercial, subcontract, and project processes across their businesses. We are now recruiting an Enterprise Customer Success Manager to own, develop, and grow longstanding relationships with our most valuable Strategic clients. You will play a critical role in ensuring adoption, value realisation, renewal success, and multiyear strategic alignment. If you are commercially sharp, technically confident, and passionate about helping customers achieve measurable outcomes, we'd love to meet you. Role Overview As a Strategic CSM, you are the primary executive relationship owner for a portfolio of Eque2's largest enterprise construction customers. You will work cross functionally to ensure customers realise quantifiable value, drive strong adoption of EVision, and remain strategically aligned to Eque2's solutions and roadmap. This role blends commercial acumen, technical understanding, and strategic account leadership. You will partner closely with Professional Services, Support, Technical Development, Product, Account Management, and Executive Sponsors to deliver exceptional customer outcomes. Key Responsibilities Strategic Relationship Leadership Act as the trusted advisor and strategic partner for enterprise customers. Lead regular customer meetings in person and virtually, including Monthly/Quarterly Value Reviews, Executive Business Reviews (EBRs), and annual strategic planning. Build deep relationships with C suite, finance leaders, commercial teams, project teams, and IT stakeholders. Commercial Ownership & Renewal Success Own the renewal strategy for your customer base, ensuring commercial readiness, risk mitigation, and alignment to customer goals. Identify expansion opportunities and partner with Account Management to drive long term recurring revenue. Understand customer financial cycles, contractual commitments, budgeting, and value drivers, ensuring renewals land successfully with minimal friction. Product Adoption & Technical Alignment Support customers in fully leveraging EVision (Microsoft Business Central based) by understanding their configuration, workflows, and pain points. Translate customer challenges into actionable requests for Professional Services or the Technical Development teams. Interpret technical information clearly to senior stakeholders and ensure alignment with the product roadmap. Proactively identify optimisation opportunities using product usage insights. Cross Functional Collaboration Work collaboratively with Professional Services Consultants on implementations, upgrades, and optimisation projects. Partner with Technical Developers and Product teams to resolve complex issues, elevate appropriately, and represent the voice of the customer. Contribute to Strategic Account Plans that encapsulate value delivery, KPIs, risk mitigation, renewal readiness, and multiyear growth opportunities. Outcome Focused Customer Engagement Deliver structured, predictable engagement using Eque2's Strategic Governance Model, including: Executive Business Reviews Monthly Value & Success Reviews Adoption Plans Renewal & expansion planning Ensure customers achieve clear and measurable outcomes across onboarding, adoption, optimisation, and expansion stages. Customer Success Tooling & Data Discipline Use Eque2's Customer Success technology stack (e.g., ChurnZero and CRM) to track customer health, engagement, risk, and sentiment. Maintain excellent data hygiene ensuring accurate insights for forecasting, renewals, risk identification, and reporting. Utilise customer health indicators, usage analytics, ticket trends, and milestone achievements to proactively manage accounts. Skills, Experience & Capabilities Essential Proven experience managing enterprise customers in a software environment. Strong commercial mindset, able to lead renewal negotiations, identify risks, and protect recurring revenue. Confident in technical conversations, ideally with exposure to ERP, finance systems, or Microsoft Dynamics 365 Business Central. Exceptional communication and stakeholder management skills across both C suite and operational teams. Experience working collaboratively with Account Management, Professional Services and Technical teams. Ability to understand business processes across finance, commercial, and project costing. Highly organised with a structured approach to account governance and customer engagement. Desirable Experience in the construction, contracting, or project driven industries. Familiarity with enterprise onboarding, migrations into a cloud environment, and multiphase rollout programmes. Understanding of value based frameworks such as adoption planning, outcome mapping, and health scoring. What you'll love about working at Eque2 A rapidly scaling SaaS business at the centre of digital transformation in the construction industry. A mature Customer Success function with modern tooling, governance, and executive sponsorship. Clear progression pathways, with opportunities to grow into Senior Strategic CS or Leadership roles. A supportive, collaborative culture with high standards and a strong focus on customer value. A supportive, inclusive workplace certified as a "Great Place to Work". Competitive pay and a generous benefits package including pension, private healthcare contribution, enhanced family leave and flexible working options. Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.
Ready to find the right role for you? Salary: 40,000 per annum plus annual bonus and Veolia benefits Hours: 40 hours per week, Mon 8:30-4:30 - Fri am to pm Location: Hybrid Working - 210 Pentonville Road, London, N1 9JY When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. Whether you're looking to overhaul the industry, or just do a good day's work, we know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: 25 days of annual leave plus bank holidays Access to our company pension scheme Free physiotherapy service Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: Identify, develop and convert local heat network sales opportunities valued between 20k and 5m to support the growth of Veolia's Heat Network Design & Build installation business. Develop and maintain strong relationships with local and regional customers including local authorities, housing associations, developers, main contractors, consultants (M&E, energy, cost and planning), ESCOs and heat network operators. Monitor and engage with various procurement routes including public sector tender portals, framework call-offs and mini-competitions, and consultant-led and negotiated tenders. Prepare and contribute to tender submissions, quotations, presentations and clarifications while providing clear and accurate updates on opportunity status, risks and commercial considerations. Work closely with estimating, engineering and delivery teams to ensure opportunities are commercially viable, deliverable and successfully handed over to operations, coordinating bids, estimates and technical input. Manage sales pipeline and opportunity qualification by proactively identifying opportunities within defined value thresholds, exercising judgement on prioritisation, and escalating larger, strategic or city-wide opportunities to the national BD team where appropriate. What we're looking for: Proven experience in a sales, commercial or business development role within heat networks, energy infrastructure, M&E contracting or related construction sectors. Demonstrable experience of managing opportunities from enquiry through to contract award, working with public sector procurement and tender portals, and consultant-led and framework-based tendering. Strong business and commercial acumen with sales pipeline and opportunity management capabilities, combined with financial awareness and pricing input skills. Excellent relationship and stakeholder management abilities with effective written and verbal communication skills, along with tendering and procurement knowledge. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive. If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract, if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team. Job Posting End Date: 16-03-2026 What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Feb 28, 2026
Full time
Ready to find the right role for you? Salary: 40,000 per annum plus annual bonus and Veolia benefits Hours: 40 hours per week, Mon 8:30-4:30 - Fri am to pm Location: Hybrid Working - 210 Pentonville Road, London, N1 9JY When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. Whether you're looking to overhaul the industry, or just do a good day's work, we know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: 25 days of annual leave plus bank holidays Access to our company pension scheme Free physiotherapy service Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: Identify, develop and convert local heat network sales opportunities valued between 20k and 5m to support the growth of Veolia's Heat Network Design & Build installation business. Develop and maintain strong relationships with local and regional customers including local authorities, housing associations, developers, main contractors, consultants (M&E, energy, cost and planning), ESCOs and heat network operators. Monitor and engage with various procurement routes including public sector tender portals, framework call-offs and mini-competitions, and consultant-led and negotiated tenders. Prepare and contribute to tender submissions, quotations, presentations and clarifications while providing clear and accurate updates on opportunity status, risks and commercial considerations. Work closely with estimating, engineering and delivery teams to ensure opportunities are commercially viable, deliverable and successfully handed over to operations, coordinating bids, estimates and technical input. Manage sales pipeline and opportunity qualification by proactively identifying opportunities within defined value thresholds, exercising judgement on prioritisation, and escalating larger, strategic or city-wide opportunities to the national BD team where appropriate. What we're looking for: Proven experience in a sales, commercial or business development role within heat networks, energy infrastructure, M&E contracting or related construction sectors. Demonstrable experience of managing opportunities from enquiry through to contract award, working with public sector procurement and tender portals, and consultant-led and framework-based tendering. Strong business and commercial acumen with sales pipeline and opportunity management capabilities, combined with financial awareness and pricing input skills. Excellent relationship and stakeholder management abilities with effective written and verbal communication skills, along with tendering and procurement knowledge. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive. If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract, if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team. Job Posting End Date: 16-03-2026 What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
