Membership Experience Manager

Membership Experience Manager Ealing, West London Part-Time / Full-Time

Are you energetic, people-focused, and passionate about group training? Join our high-performing team at F45 Training Ealing as a Membership Experience Manager and play a key role in creating an exceptional studio experience that keeps members engaged, motivated, and coming back.

This is a member-focused role, ideal for someone who thrives in a fast-paced boutique fitness environment and enjoys building relationships, driving membership growth, and fostering a strong community.

The Role

As our Membership Experience Manager, you'll be at the heart of the studio experience - from a members first Trial through to long-term member retention. You'll ensure every interaction reflects our premium, community-driven culture while supporting both membership growth and member satisfaction.

What you'll be doing:

• Delivering an outstanding end-to-end member experience, from first enquiry to long-term retention
• Welcoming and onboarding new members, including inductions and goal setting
• Engaging with prospective members and confidently presenting membership options
• Following up with trial members and enquiries to drive conversions
• Building strong, lasting relationships and supporting members throughout their fitness journey
• Providing motivation, technique support, and personalised guidance where needed
• Supporting studio events, challenges, and community initiatives
• Collaborating with the team to create engaging social media content
• Making and handling calls with new and existing members
• Maintaining a clean, safe, and premium studio environment at all times

About you:

• Previous experience in a boutique fitness studio, customer service, or a sales-focused service environment (and keen to move into a community-driven fitness role)
• Confident, outgoing, and highly engaging with a genuine passion for people
• Excellent communication and relationship-building skills with strong attention to detail
• Sales-minded with a focus on member retention and growth
• Passionate about fitness, teamwork, and delivering results
• Comfortable working towards targets, with a proactive and analytical mindset

Growth opportunity:

This role offers excellent progression within a leading boutique fitness brand. It's a fantastic opportunity for coaches or fitness professionals looking to grow into studio leadership, develop commercially, and build a strong client and community base.

Schedule:

• Flexible part-time or full-time hours (to be discussed)
• Mix of early mornings, daytime, evenings, and some weekends

Pay and Benefits:

• Competitive salary (pro rata) + OTE
• Membership and performance-based bonuses
• Free F45 membership and classes
• Ongoing professional training and development
• Staff discounts

If you're community-driven, thrive in an energetic environment, and are passionate about delivering an exceptional member experience, we'd love to hear from you.