Job Description
We're working with a long standing food manufacturer and due to growth and investment are looking for a Technical Account Manager!
This is a customer-facing role responsible for delivering technical excellence across complex supply chains. You'll manage retailer relationships, oversee end-to-end product specifications, lead quality and compliance initiatives, and drive continuous improvement across suppliers and internal teams.
Key Responsibilities:
Act as the primary technical contact for customers
Manage complaints, rejections, non-compliance and crisis situations
Own product specifications and technical systems
Drive supplier performance, compliance, ESG and quality improvement plans
Deliver KPIs and year-on-year improvement targets
Support product launches, shelf-life validation and critical path activities
Attend customer and supplier audits (UK and occasional overseas travel)
About You:
QCF Level 5-6 (or equivalent) in a relevant discipline
3-5 years' retail head office experience within technical/commercial functions
Experience within short shelf-life food supply
Strong stakeholder management and project delivery skills
Confident, organised and commercially aware
Full UK driving licence required.
As you know over here at Zest we like to do things properly and always want to keep you, the candidate in the loop. Applying to this 'one of a kind' role you give Zest permission to hold your information. If you want to know more about how Zest look after your personal information please visit our privacy policy on the website (url removed)
This is a customer-facing role responsible for delivering technical excellence across complex supply chains. You'll manage retailer relationships, oversee end-to-end product specifications, lead quality and compliance initiatives, and drive continuous improvement across suppliers and internal teams.
Key Responsibilities:
Act as the primary technical contact for customers
Manage complaints, rejections, non-compliance and crisis situations
Own product specifications and technical systems
Drive supplier performance, compliance, ESG and quality improvement plans
Deliver KPIs and year-on-year improvement targets
Support product launches, shelf-life validation and critical path activities
Attend customer and supplier audits (UK and occasional overseas travel)
About You:
QCF Level 5-6 (or equivalent) in a relevant discipline
3-5 years' retail head office experience within technical/commercial functions
Experience within short shelf-life food supply
Strong stakeholder management and project delivery skills
Confident, organised and commercially aware
Full UK driving licence required.
As you know over here at Zest we like to do things properly and always want to keep you, the candidate in the loop. Applying to this 'one of a kind' role you give Zest permission to hold your information. If you want to know more about how Zest look after your personal information please visit our privacy policy on the website (url removed)
About Zest