Purpose of the Role
Thesecurity officeris accountable to thesecuritymanager for the support and delivery of security within the site. Youwill ensure exemplary standards of security and customer service are provided tothe client and visitors to the site always.You are the public face of the security teamand should act with professionalism always, acan-do attitude is essential in this highly influentialrole.
Key Responsibilities
- To be part of a team in a roster pattern.
- To readily interact with all visitors / tenants within the buildings, delivering aworldclass customer focused service.
- Carry out regular patrols of thecentre asdetailed in thesecurityassignment instructions being proactiveandalwaysfollowing the company security strategy.
- Ensure compliance with allcompanyprocedures,centreprocesses and external bodies including enforcement agencies and auditory bodies.
- Ensure a timely response to all security issues and events.
- Be professional, pleasant, friendly, courteous and helpful always whilst carrying out duties to the highest levels.
- To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
- Continuously look for opportunities to be of assistance to visitors to thecentreproactivelyoffering assistancewherever opportunities arise.
- To ensure that thecentreis a safe and non-threatening environment for all visitors / tenants.
- Ensuring all incidents are managed in accordance withcompanyand centrepolicies and procedures.
- Liaising with the security manager,proactively reacting to incidents and ensuring colleagues are fully briefed and supported.
- To deal efficiently and effectively with emergencies including fire and bomb scares ensuring the onsite team and client arealwayskept fully informed.
- Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals logging and reporting incidents in line with companyand centrepolices.
- Maintain vigilance and highlight / manage unauthorised access by banned persons.
- Provide assistance to third party contractors / visitors ensuring allcompany and centreprocedures / policies are adhered too.
- Maintain continuous monitoring of centrera radio systemsadhering to correct radio procedures at all times.
- Diligent management and maintenance of centrerecords / reference materials including health and safety records, incident forms and thedailyoccurrence book.
- To provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service.
- Report any event that may be detrimental to the fulfilment of the provision of security to the security team leader/security manager.
- Support the security manager with any internal / external audits in line with company policies and procedures.
- Make certain that the continuous improvement process is an integral part of service delivery increasingly adding value to both thecompanyandthe centre.
- Undertake any other reasonable duties as required to meet the needs of the business.
- Ensure a timely response to all security issues and events
Skills, Knowledge and Experience
Qualifications and experience:
Essential:
Desirable:
- CCTV SIAlicence.
- First aid qualified or willing to work towards qualification.
- Experience of working in a customer focused environment
Working Hours - 40 hours per week. 4 on 4 off shift pattern (10 & 12 hour shifts)
Salary - £12.68/hr
Please see our Benefits Booklet for more information.