Customer Service Advisor

Would you like to use your experience within a busy call centre or contact centre environment in an important Customer Service Advisor role within a leading organisation that offers hybrid working and no evening shift work?

A Customer Service Advisor opportunity has arisen within the busy membership services team at our client, a leading international membership organisation, where you will be responsible for providing customer help, support and guidance to members and non-members contacting the department with enquiries, complaints and queries relating to products and services. You will be providing a high level of service across various touch points including inbound and outbound calls, e-mail, webchat and social media.

As a Customer Service Advisor, your role will involve:

• Managing all incoming and outgoing contact with customers in an efficient manner
• Promoting all services to members relating to membership, financial / insurance products, and site information
• Developing knowledge across the full range of products available for members
• Providing a high level of service and information to customers

I am interested in speaking with candidates who have experience working as a Customer Service Advisor, Motor Assistance Coordinator, Medical Assistance Coordinator, Travel Assistance Coordinator, Call Centre Advisor, Contact Centre Advisor, Call Centre Agent, Contact Centre Agent, or Customer Service Administrator, within a fast paced, busy call centre or contact centre environment.

Salary for this position is: 26,728 p.a.

Benefits include: Hybrid working, discounts on retail, holidays and gym, assistance towards training courses, private health scheme and more!

If you drive parking can be found a short walk from the office, but if you don't want to drive, their office is located within 5 minutes walk from the train station - so very easy to get to!

Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.