Job Description
HR Services Team Manager - Vetting - (30 hrs or 37.5 hrs per week)
Glasgow - Hybrid - 2 days/week in office
To lead and manage a small designated Vetting Services Team overseeing the roll out of Enhanced Vetting Checks for our employees in line with Policy.
Accountabilities:
Central coordination point for all vetting activity - plans and overseas workload ensuring team delivers against requirements per roll out phase
Ensures Service Delivery and Customer Experience meets expectation and SLAs
Process design and collateral provision for retail roll out
Dashboard management and progress reporting for leaders and other stakeholders on completion rates
Working closely with vetting partner to monitor risks and support employees and candidates
Manages escalations and the provision of Employee Relations case management guidance in relation to vetting fails or refusals
Be a key point of contact for other work-streams both within the People Services function and other areas of the business, to ensure that your team are represented. Build effective relationships that can be leveraged when needed
Experience:
HR background with sound experience of employment checks processes
Experience of working with screening partners
Team Leader and or management experience
Sound experience and understanding of multiple policies, procedures or systems.
Communication - both written and verbal, with the ability to influence at all levels
Must be able to handle complex issues in a professional and sensitive manner.
Project People is acting as an Employment Business in relation to this vacancy.
