IT Support Technician

Steeper Group is a true leader in the Orthotic, Prosthetic and Assistive Technology products. In the past 100 years we have grown to become one of the UK s largest suppliers. Steeper s vision is to create life s turning points, together. We aim to do this by delivering innovative prosthetic, orthotic and assistive technology products and responsive clinical services.

We have an exciting opportunity for a IT Support Technician to join our existing team at our Head Office in Leeds.

The Role:

This is a full-time (Monday to Friday) role based on site at our Leeds headquarters, this role is ideal for an IT Support engineer with 1 to 2 years experience in desktop support, network and storage infrastructure, looking to develop their first- and second-line support skills.

Responsibilities:

• To provide technical hands-on support, answering support queries either in person or via phone or ITSM system.
• To maintain a high degree of customer service for all support queries.
• To take ownership of user problems and be proactive when dealing with user issues whether raised directly or via escalation from another team member.
• To log all calls on the ITSM system and maintain full documentation.
• Respond to enquiries from clients and help them resolve any hardware or software problems.
• Support users in the use of Computer equipment by providing necessary training and advice.
• Work as part of the IT Support team and any other operational/project teams as requested by the IT Project & Support Team Lead.
• Manage workloads and notify the IT Project & Support Team Lead when KPI/Targets are going to be breached.
• To allocate more complex service issues to the relevant IT Support team member.
• Raise any security concerns to the IT Project & Support Team Lead.
• Maintain reports and logs in line with departmental policy.
• Obtain quotes and process orders in line with departmental policy.
• Managing IT Stock Laptops, Desktops, Toner, Accessories & peripherals and keeping asset registers up to date.
• Setting up and configuring new laptops, desktops & mobile devices.
• Installing authorised software to laptops, desktops & mobile devices.
• Configure/maintain computer systems, networks and peripherals as instructed.
• Assist the team with keeping the IT office in a tidy state by following asset disposal procedures (WEEE) and disposing of IT Waste when required.
• If required undertake trips to other sites/data centre including staying overnight where appropriate.
• Be willing to undertake reasonable unpaid overtime.
• Any other duties as requested by the IT Project & Support Team Lead.
• Keep abreast of IT Trends and engage with IT Project & Support Team Lead to develop personal development plans.

The below skills and experience are a requirement for this role

Windows desktop support and administration

Basic troubleshooting of Desktops, Laptops, Printers, Mobile Phones.

Active Directory user account creations, password resets and group management.

Office 365 User account creations, group management, licence management

Exceptional Customer Service skills

Confidence in dealing with users of varying levels both face to face and over the phone.

Experience working within IT service delivery. Either at an MSP or providing internal IT Support.

Excellent troubleshooting and problem-solving skills.

Excellent ability to transfer knowledge within a team.

Basic networking awareness DHCP, DNS, WAN/LAN Troubleshooting

Although not a requirement, the below skills / experience would be beneficial to the role:

Level 2 3 IT Qualification or equivalent demonstrable experience

CompTIA A+ or similar training

CompTIA Network+ or similar training

Microsoft 365 Fundamentals

ITIL Foundation Certification

Windows Server administration

Basic awareness of cybersecurity and service desk processes (ITL Foundation)

Full UK Drivers licence

What we offer in return:

Competitive salary

Incremental holiday allowance (rising with service)

Free parking

Canteen onsite

Employee discount platform

Employee Assistance Programs

Qualification support

Flexible working

Refer a friend incentive

Cycle2work scheme

Continuous professional development plans with internal and external training and courses available