Service Manager

About the role:

Ready to lead services that help people truly move forward not just move on?

As Service Manager for our Lambeth PRS and Refugee Resettlement services (maternity cover), you ll step into a visible, high-impact leadership role overseeing two established teams supporting families resettled in Lambeth through government refugee schemes and people transitioning from rough sleeping into private rented or social housing.

Day to day, you ll be leading and developing a team of eight Support Workers, setting the standard for high-quality, trauma-informed and strengths-based support. You ll hold oversight of complex casework, safeguarding and risk, maintain strong relationships with Lambeth commissioners and pathway partners, and ensure performance and reporting are on track.

You ll balance operational grip with strategic oversight using data to spot trends, driving continuous improvement, and ensuring clients are not only sustaining their tenancies but building confidence, connection and independence in their communities.

This is a fast-paced, partnership-rich role where your leadership will directly shape outcomes for families navigating life in a new country and individuals rebuilding after homelessness. If you re someone who thrives on responsibility, backs your team to deliver their best work and keeps people s aspirations at the centre of everything, this is your opportunity to step in and make a lasting difference.

About you:

• You re a confident and compassionate leader who knows that strong management creates the conditions for change.
• Has experience leading frontline teams and knows how to motivate, challenge and develop others to deliver high standards
• Understands rough sleeping and the realities facing refugees and asylum seekers rebuilding their lives in the UK
• Is confident managing risk and safeguarding, and can support staff to work calmly and proportionately in complex situations
• Can build trusted relationships with local authorities and partners while holding performance and accountability
• Is motivated by helping people sustain their homes and build independent, connected lives not just meet targets

About us:

We re London s leading homelessness charity and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we re not shying away. We re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.

We re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.

Joining Single Homeless Project means joining a team that s bold, compassionate and determined to do better for the people we support and for each other. You ll work alongside colleagues with lived experience, in a space that s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.

We re not perfect, but we re real. We listen. We learn. And we push forward, together. Because this isn t just a job. It s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing Date: Sunday 15th March at midnight

Interview date: Tuesday 24th and Wednesday 25th March at SHP Head Office in Kings Cross

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview.

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role.