Operations Team Leader

Stripey Stork are a registered charity collecting new and pre-loved items for babies and children - equipment, clothes, furniture, and toys - and distributing them to families in poverty and hardship across Surrey and Croydon. We are one of the largest and most established baby banks in the UK. In 2025, we responded to over 16,900 requests from families in Surrey and Croydon, and we aim to scale our operations to support 20,000 requests annually by 2026.

We're looking for an Operations Team Leader to drive the smooth running of our three sites and support our day-to-day service delivery. You'll ensure every aspect of site management - including incoming donations, stock deliveries, site safety, maintenance, and storage - runs efficiently. You'll support the Head of Service, campaign/project activity, volunteer and referral teams to make sure our service delivery work is well-coordinated and aligned with our organisational goals. You'll be a visible and proactive presence on site, keeping our spaces welcoming, productive and safe for everyone who visits. The full job description is available at:

• Manage day-to-day operations across all sites, ensuring a safe, efficient, and welcoming environment for staff, volunteers, and visitors.
• Take overall responsibility for managing incoming stock and donations.
• Take overall responsibility for site safety, maintenance, and compliance and make the most of our workspace and storage areas.
• Ensure that our high standards of safety and quality in items we pass on are upheld, making sure that every referral 'feels like a gift, and not a handout'.
• Provide leadership and guidance to the Operations Team, with two direct reports.
• Review operational processes and procedures to ensure efficiency.
• Use data and feedback to inform reporting and operational planning and implement agreed priorities.
• Support innovation by suggesting and implementing improvements to enhance efficiency and impact.
• Ensure compliance with all statutory, safeguarding, health and safety, insurance and GDPR requirements.

• Shares our belief that every child deserves the same start in life and is motivated by purpose-driven work.
• Has experience managing operations, facilities, or logistics in a busy, people-centred environment.
• Is a calm, confident, and visible team leader, who's organised, practical, and solutions-focused.
• Is comfortable in a warehouse environment, and with physical lifting, carrying and space management. This is an active, physical role involving frequent lifting and movement of donated items.
• Has excellent communication skills and builds strong relationships.
• Effectively uses data to track, report and improve performance.

Hours of work: 27.5 hours per week on an agreed shift pattern, including 2 days working 11am - 4.30pm and 3 days working 9am - 2.30pm, based on site in Reigate & Redhill.