Head of Portfolio Performance

Onmo believes that everyone has the right to access, understand and manage their money with confidence. Our ambition is to improve lives by providing better clarity, intelligence and technology to empower every individual in making the smartest financial decisions. We may be young but we have an incredible team in place and big ambitions for the years ahead.

We design our products to help demystify money matters wherever possible, providing customers with more financial control and flexibility in their lives. This helps them get more from what they have, or with smart decisions, make more of the same. It also means people spend less time with the negative aspects of money and more on the positive - enjoying what the world has to offer.

We are looking for a strategic and analytically sharpHead of Portfolio Performance to lead the development of independent, data-driven outlooks and projections for our credit card portfolio. This role is central to enabling the Credit and Commercial teams to understand how actual performance compares to expectations, and to identify actionable levers to improve outcomes. You will work cross-functionally to ensure robust forecasting, insightful variance analysis, and a deep understanding of customer behaviour and credit risk dynamics.

• Independent Forecasting & Outlook Creation

  • Build and maintainrobust, transparent forecasting modelsthat simulate portfolio performance under various behavioural and economic scenarios.

  • Develop anunit economics modelto assess the impact of customer behaviour changes on profitability and risk.

  • Maintain a validated return outlook model that can be used to made credit limit increase or risk based pricing decisions.

  • Integratefeedback loopsfrom actual customer behaviour into forecasts to continuously refine projections.

  • Reduce reliance on error-prone tools (e.g. complex Excel) by implementing scalable, auditable forecasting solutions

• Performance Monitoring & Variance Analysis

  • Interrogate statement and month end data for accuracy before release to wider analytical audience

  • Createtrusted comparisonsof actual performance vs. plan, budget, and forecast.

  • Conductvariance analysisto identify root causes and performance drivers.

  • Present insights in a way that enablestargeted investigations and interventionsby credit and commercial teams.

• Strategic Analytics Support

  • Supportincident resolutionand deep-dive investigations requiring expert knowledge of credit card mechanics and customer risk.

  • Contribute toreturn hurdle settingfor new and existing lending decisions.

  • Collaborate with Finance to buildrolled-up portfolio outlooksduring budget and planning cycles.

  • Feed long-term performance expectations intosensitivity analysesfor funding trigger tracking.

  • Partner with data science teams tointegrate predictive modelsinto portfolio projections.

  • Supportprovision calculation optimisationby aligning risk models with observed portfolio behaviour and performance trends.

• Coaching and Knowledge Sharing

  • Work with peers on initiatives to upskill colleagues across the business.

  • Coach more junior or new members of the team in relation to technical and non-technical aspects.

At Onmo we all take collective responsibility for our individual roles in creating the best outcomes for our customers. In this role that involves;

• Highlighting likely customer impacts of strategy change modelled in unit economic and portfolio projections

• Using your in depth understanding of credit cards and impacts to identify and raise risk events timely

• Supporting impact analysis of changes and risk events

• Supporting more complex remediation actions with a focus on good customer outcomes

• Following the FCA Conduct Rules;

  • You must act with integrity

  • You must act with due skill, care and diligence

  • You must be open and cooperative with the FCA, PRA and other regulators

  • You must pay due regard to the interests of customers and treat them fairly

  • You must observe proper standards of market conduct

• Proven experience in scalable forecasting models, including unit economics and steady state cohort return outlooks.

• Strong understanding of credit card mechanics, including payment calculations, statement generation, due dates, and arrears processes from a data perspective.

• Analytical mindset with strong problem-solving skills and attention to detail.

• Skilled in identifying and explaining performance deviations through root cause analysis and driver-based insights.

• Strong command of analytical tools and platforms (e.g., SQL or Python), with an expert understanding of Excel and potential pitfalls.

• Familiarity with IFRS9 principles and experience supporting provision optimisation through data-driven insights would be beneficial.

• Strong interpersonal skills to work effectively with Finance, Credit Risk and Commercial teams.

• Understanding of regulatory expectations, with an ability to guide analysis for risk events, supporting impact analysis, and ensuring good customer outcomes

• Highly organized, with the ability to manage multiple tasks and priorities effectively.

• Strong communicator who can explain technical details clearly and concisely to diverse audiences.

• Collaborative and proactive, thriving in a dynamic and fast-paced environment.

• Focused on creating structured, scalable solutions that can be easily understood and maintained.

• The drive to seek out continuous improvement and resolve potential problems before they arise.