EML Payments is a global leader in the fintech space. Headquarters is in Brisbane Australia, offices are located around the world including USA and Europe. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our Purpose is to inspire transformative digital change for our customers and communities.
About The Role
- We are looking for a hands-on Project Manager who thrives on delivery and takes pride in seeing initiatives through to completion. This role is critical to EML's global Payment Operations team, initially managing the Payments workstream of a wider transformation programme.
- You will be detail-oriented, with a strong grasp of the complexity of our business and the ability to manage resources and dependencies across multiple time zones. Success in this role means combining structured project management discipline-clear plans, governance, and accountability-with the agility to roll up your sleeves and drive actions forward.
- You will embed operational readiness into every project, ensuring processes, controls, and teams are prepared for seamless transition to BAU. You will also work closely with Compliance to align with regulatory and scheme requirements from the outset.
- This role demands exceptional communication and stakeholder management skills. You will report status, milestones, risks, and issues to stakeholders and senior leadership.
What You'll Do
- End-to-End Delivery: Own planning, execution, and cutover for multiple Payment Ops projects simultaneously.
- Operational Readiness: Define and implement readiness criteria, run rehearsals, and ensure BAU teams are equipped for go-live.
- Project Planning & Governance: Develop integrated project plans with milestones, dependencies, and critical paths; maintain RAID logs; run structured governance forums with clear decision-making.
- Status Reporting: Provide accurate, timely reporting on project milestones, deliverables, dependencies, risks, and issues to stakeholders and senior leadership.
- Scheme & Provider Implementations: Deliver projects involving payment schemes (Faster Payments, BACS, SEPA, CHAPS/SWIFT), card schemes (Visa/Mastercard), and service providers.
- Tracking & Reporting: Monitor progress against plan, manage risks/issues proactively.
- Compliance & Assurance: Integrate regulatory and scheme requirements early; maintain audit-ready documentation.
- Global Coordination: Support initiatives across all EML regions, managing time zones and regional requirements.
Qualifications
- Essential:
- Proven delivery of payment and/or card scheme implementations.
- Hands-on experience of initiative delivery in Payment Operations or Card Operations.
- Strong understanding of operational processes, scheme rules, and readiness planning.
- Solid project management capability: planning, governance, RAID management, and stakeholder engagement.
- Intermediate proficiency in MS Project, Excel, Visio, PowerPoint, and SharePoint, with experience presenting to stakeholders and senior leadership.
- Track record of delivering projects on time and within budget.
Behavioural & Communication
- Bias for Action: You unblock, decide, and deliver.
- Governance Balance: Apply minimum effective process for speed and control.
- Excellent Communication & Stakeholder Management: Ability to engage at all levels, summarise complex information clearly, and influence decisions effectively.
- Decisiveness: Demonstrate sound judgement in resolving business problems, making decisions, and identifying priorities.
What's In It For You
- Recharge and Give Back: 25 days annual leave, 2 volunteering days, your birthday off - plus 5 extra 'Take5' days when you've used your core leave!
- Global Opportunities: Collaborate across Australia, the UK, North America, and Europe - with secondment opportunities available.
- Work Your Way: Hybrid working that fits your lifestyle and empowers smarter working.
- Family First: Enhanced family leave options with 12-weeks full pay for Primary Caregivers, and 4-weeks full pay for Secondary Caregivers.
- Invest in You: We cover your professional memberships and offer a competitive pension scheme.
- Wellbeing Matters: Private medical insurance, long-term illness cover, and life assurance.
- Perks & Rewards: Short-term bonus scheme, Cycle2Work, 24/7 Employee Assistance Programme, and exclusive discounts via Spectrum.Life's BenefitsHub.