IT Service Desk Analyst

IT Service Desk Analyst

Location: Epsom

Working Hours: Shift work between 7am - 6pm, with 1 in 4/5 weekends

Benefits: Competitive salary, Hybrid working, Pension contributions, Bonus scheme, Car scheme, Private medical cover, Wellbeing support, Onsite gym, 25+ days holiday plus volunteering leave, Flexible working, Training opportunities and more!

We're looking for a skilled IT Service Desk Analyst to join a busy support team in a well-established financial services company. You'll provide 1st and 2nd line support, occasionally 3rd line, to internal teams and partners.

Strong communication and a customer focused approach are key in the role / team, as you'll be helping colleagues of varying technical experience resolve issues efficiently and confidently.

What We're Looking For:

• Experience in both 1st and 2nd line support
• Enjoy helping customers and solving technical issues
• Team player joining an existing team of four
• Confidence in supporting 330+ permanent employees and over 200 outsourced staff
• Willing to work shifts (between 7am - 6pm) and 1 in 4/5 weekends

Key Responsibilities:

• Log, prioritise, and resolve technical issues
• Deliver excellent customer service across channels
• Escalate and manage major incidents
• Support change, problem management, and projects
• Maintain documentation and assist with internal tools like Power Apps

What You'll Bring:

• 5+ years IT Service Desk experience
• Strong Windows 11, Office 365, Active Directory, SCCM, and ITSM skills
• Clear communication, customer-focused, ITIL knowledge

Nice to Have:

• Financial services experience
• Vulnerability management tools (e.g., Qualys)
• Power Apps or service automation experience

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Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

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Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.