Job Description
A gaming company is seeking a CX Training, Development & Quality Manager for a 12-month maternity cover role based in Sunderland (Hybrid). This strategic position includes designing a multi-phase training roadmap, identifying skill gaps and future needs, and leading quality assurance efforts. The ideal candidate should have experience in L&D, strong analytical skills, and the ability to coach and develop teams. This role directly impacts player experience, emphasizing a values-driven service ethos.