Reservations Manager - Bloomsbury

Hotel Reservations Manager

Holiday Inn Bloomsbury

40 hours a week. Fully Flexible hours within 09.00 to 18:30 / Monday - Friday

40,000.00 + Benefits

We are now recruiting a Reservations Manager at our Holiday Inn Bloomsbury Hotel . Nestled opposite the picturesque Russell Square Gardens in the vibrant heart of Bloomsbury, London. Our newly acquired and refurbished IHG Brand, Holiday Inn Bloomsbury Hotel with 317 rooms. It's a lively place to be, offering a Starbucks ground floor coffee bar, Media Lounge & co-working space area and the Stylish Artful Critic Bar ,13 Meeting Rooms and 1 Ballroom.

As Reservations manager you will be responsible for managing the day-to-day operation of the Reservations department - ensuring that all systems and procedures identified in the reservations audit are completed. You will be the first point of contact that our guests have with Holiday Inn Bloomsbury, with our guest promoting IHG way of sales, recognizing IHG rewards members and promoting IHG properties and standards. It will be your job to ensure that the department provides a high level of customer service that meets the brand standard for all reservations, and that your team are fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotels sales.

Your key duties will be as follows:

• Responds promptly with reservations for Holiday Inn Bloomsbury, updates and amends bookings through Opera, ensuring that all bookings are accurately entered into the system in a timely manner.
• To manage and fully understand all systems in the hotel relating to front office control and strategic management e.g. Holidex, OXI Interface, Opera PMS, Configuration, S&C and channel manager as IHG concerto.
• To display a pro-active and innovative approach to skills development and standards enhancement with your team.
• Ensure that communication procedures are effective and efficient on a day to day basis enabling the operation to plan and deliver all customer service requirements.
• Keeps up to date and provides information on new and current offers, packages, price and information about the hotels in the group.
• Following sales and revenue strategy to make new bookings and offers.
  

What we'd like from you

• Ideally you will have previous experience in Hotels Reservations management and IHG property
• A good level of spoken and written English
• You will have a positive can-do attitude, with the ability to work both independently as a team.
• You will have a confident and engaging telephone manner
• Flexible and reliable to work allocated shifts
• Working knowledge of Opera or similar PMS is preferred

What you'll get in return

• 28 days holiday, rising to 33 with length of service (including bank holidays).
• Access to ILH Training Academy programmes, apprenticeships and supported study
• Holiday Purchase Scheme
• Complimentary uniform dry cleaning, plus discounted personal dry cleaning
• Interest free Season Ticket Loan
• Workplace Pension
• Team member flat rate and 50% friends and family hotel discount
• 50% discount across ILH F&B outlets
• Discounted drinks at Blooms Caf
• Employee funded Health Cash Plan
• Local Bloomsbury discounts
• Early Pay access
• Shopping discounts with selected retailers
• Salary sacrifice schemes including nursery care, cycle to work, and technology

• Access to mental health first aiders, wellbeing support and the Employee Assistance Programme

  You can explore additional benefits here.

  About Us:

  With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride. We are the Imperial London Family of Hotels, a family-run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London and we believe that great hospitality starts with the right people. So, if you're ready to bring your expertise to support us with our new chapter, please apply today!