Home Specialist

At Neptune, our spaces are designed to bring beauty, comfort and sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we're here to help our customers create their dream homes- and it all begins with exceptional service.

We're looking for a warm and personable Home Specialist (Retail Sales Assistant) to join our superb team within our stunning Showroom in Guildford on a permanent, part time basis, working 30 hours a week (Monday to Sunday on a rota basis)

You'll be someone who loves making people feel welcome, has exceptional customer service experience, a keen eye for interiors, and brings energy and organisation to everything you do.

You'll be the first smile our customer meet - whether in person, on the phone, or via email. You'll guide them through their journey with us, offering thoughtful advice, tailored suggestions, and a calm helping hand from the first conversation through aftercare.

• Greet customers with a warm, natural welcome - offering refreshments, samples and your undivided attention.
• Listen carefully to customer needs and share your product knowledge to help them find just the right thing.
• Handle sales, orders and queries with accuracy and keen eye for detail.
• Keep in touch with customers to update them on orders, offer support, and resolve queries with care.
• Support the team with design appointments, visual merchandising, store upkeep, and keeping our space beautifully presented.
• Promote our whole-home concept, including kitchen design consultations.
• Help shape our collections by feeding back popular product trends and customer requests.
• Lend a hand with marketing - from social media to in-store events - to help our Neptune story reach more homes.

A little about you You're someone who naturally puts people at ease and find joy in helping customers feel heard, understood and inspired. You'll bring previous experience in a customer-facing role with a service-first mindset and great communication skills - both written and spoken - and confidence using Outlook and other digital tools. You'll bring a love for interiors and a good eye for colour and texture - with a genuine interest in helping customers make beautiful choices.

You'll also be organised with a proactive approach, always looking for ways to go the extra mile. It's also important that you bring confidence and a natural affinity of working in a calm and professional way, even when under pressure.

• Life assurance
• Company sick pay
• Enhanced maternity and paternity leave
• Cycle to work scheme
• Generous Neptune new item and outlet discounts
• Perkbox: Wellbeing Hub and Retail Discounts Portal
• Your birthday day off
• Two paid volunteer days a year
• Day off if you become a Grandparent
• A week off to celebrate a life event
• Refer a friend scheme
• Long service holiday allowance increase
• Training Workshop
• Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real.

We're an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone's voices are heard.

Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we're perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We're also respected for our commitment to craft and quality. Put simply, we make things we're proud of, and that are designed to last a lifetime.