Head of Place Management

Job Purpose

The Head of Place Management leads the delivery of The Fitzrovia Partnership s Safe & Clean mission. The role oversees all operational activity, contracts, partnerships, and member-facing services that maintain the district s quality, safety, and appearance.

It ensures services are high quality, efficient, and aligned with the Partnership s wider missions of Economic Growth, Sustainability, and Place Shaping. The role focuses on delivering outputs that achieve agreed outcomes, combining operational leadership with innovation, value for money, and sound service design. Working with public and private partners and member businesses, the postholder drives measurable impact, continuous improvement, and effective stewardship of resources.

Key Duties and Responsibilities

Leadership and Delivery

• Lead all direct delivery, commissioned, and partnership activity under the Safe & Clean mission.

• Oversee cleaning, maintenance, waste, and safety operations, ensuring coordinated delivery and measurable outcomes.

• Manage the Operations Sub Group and all aspects of its agenda, ensuring effective governance and clear reporting.

• Ensure operational delivery aligns with the organisation s business plan and priority missions.

• Deputise for the Director of Policy and Place on operational matters.

Service Design and Performance

• Design and manage services that are efficient, evidence based, and reflect best practice.

• Apply high quality service design and project management to all operational programmes.

• Monitor performance, KPIs, and budgets to ensure value for money and demonstrable impact.

• Apply commercial awareness to procurement and service improvement decisions.

• Use data and digital tools to improve performance, reporting, and productivity.

• Encourage innovation and learning from other districts and sectors.

Partnership and Member Engagement

• Build effective working relationships with councils, police, statutory agencies, and partners.

• Engage regularly with member businesses, responding to issues and tracking activity through the CRM.

• Support members with licensing, planning, highways, and related operational matters.

• Ensure Safe & Clean delivery supports the Partnership s wider economic, sustainability, and place priorities.

Governance and Compliance

• Manage procurement, contracts, and risk across operational services.

• Oversee health and safety, statutory compliance, and performance reporting.

• Produce clear reports and briefings for senior leadership and the Board.

• Ensure consistent and accurate use of the business CRM.

Continuous Improvement

• Identify opportunities to improve service quality and efficiency.

• Stay informed on policy, technology, and best practice in place management.

• Promote a culture of learning, reflection, and improvement.

Person Specification

Skills and Experience

Proven experience in operations, service delivery, or public realm management within a complex, multi-stakeholder environment.

Strong experience of contract management and procurement, including setting KPIs, monitoring performance, and securing value for money.

Demonstrable project management skills, with experience delivering multiple workstreams to fixed timelines and budgets.

Experience working with local authorities, statutory agencies, and private sector partners.

Strong commercial awareness, with the ability to manage budgets, assess costs, and make informed decisions about service delivery.

Confident use of IT systems and digital tools to support operational management, reporting, and productivity, including CRM systems.

Strong written and verbal communication skills, including report writing and briefing senior stakeholders.

Knowledge and Understanding

Understanding of place management and the role of Business Improvement Districts or similar partnership organisations.

Knowledge of public realm services including cleaning, safety, maintenance, and environmental operations.

Understanding of local government structures and how different city stakeholders operate and interact.

Awareness of health and safety requirements, statutory compliance, and risk management in service delivery.

Awareness of sustainability principles and their application to operational services.

Personal Attributes

Delivery-focused and accountable, with a strong sense of ownership for outcomes.

Collaborative and approachable, able to work effectively across teams and organisations.

Calm and resilient, able to manage competing priorities and respond to operational issues as they arise.

Curious and reflective, with a willingness to learn, adapt, and continuously improve.

Strong alignment with The Fitzrovia Partnership s values of Ambition, Excellence, Impact, Integrity, Collaboration, and Innovation.

How to Apply

To apply for this role, please send a max 2-page cover letter and CV by Monday 23 March at 11.59pm. Shortlisted candidates will be invited to interview w/c 30 March 2026

We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any questions or require reasonable adjustment/s to any part of the selection process, then please contact us.