French speaking Customer Support

FRENCH SELECTION (FS)

French speaking Customer Support
Location: remote UK (home-based in the UK)
Occasional visits to the office in Cambridge at own cost, so ideally based in the East & South East of England, London areas, or the Midlands (East Midlands preferably) i.e. not too far from Cambridge.
Salary: up to £28,000 per annum
Ref: 5510F3

To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5500F3

The Company:
Successful international company expanding operations across the UK and Europe

Main Duties:
You will be responsible for the smooth system upgrade process in Europe by replacing all customers' old units as they reach obsolescence, minimising customer disruption, maintaining retention targets, and keeping the team leader updated on progress

The Role:
- Verifying booking details with customers and scheduling upgrade appointments
- Recording communications in the company's CRM system
- Ensuring customers are called back on a timely manner
- Building lasting relationships through great customer service
- Managing daily targets to ensure timely completion of unit replacement
- Coordinating with installers and managing their schedules
- Minimising loss of customers by monitoring the upgrade process closely
- Flagging-up at risk accounts

The Candidate:
- Completely fluent in French (Written & spoken)
- Previous experience in Customer service essential
- Excellent communication & interpersonal skills
- Strong organisational skills
- Ability to work independently
- Capable of showing empathy and keeping calm when under pressure

Salary: up to £28,000 per annum