Operations Delivery Manager

Essex County Council (ECC) are delighted to be supporting Braintree District Council in recruiting an Operations Delivery Manager within their Waste Service on a full-time, temporary basis.

Due to the nature of this role, the successful candidate will be required to work on-site full-time for an initial period. The role will be based across Causeway House and Lakes Industrial Park.

Role Purpose

• Responsible for the co-ordination of multiple projects and assisting with their implementation within Operations to support waste service changes, providing clear direction and optimism.
• Develop, monitor and review scopes of work, schedules and budgets to ensure waste review changes are delivered effectively.
• Ensure compliance with statutory duties, including Operator s Licence compliance and Health & Safety requirements within the remit of the post.
• Provide effective communication and regular updates across Waste Services and relevant departments, including senior management.

Principal Accountabilities

• Manage and oversee the provision of high-quality, customer-focused Waste Operations services, ensuring responsiveness to change and adoption of best practice for efficiency and performance.
• Provide forward-thinking operational leadership, supporting, motivating and developing managers and team leaders, and coordinating effectively with drivers and loaders to ensure cohesive service delivery.
• Review, interpret and challenge existing processes, researching alternative approaches from other organisations and applying best practice where appropriate.
• Develop and support all staff, including interdependent service teams, ensuring new services are implemented efficiently and within agreed timelines.
• Proactively establish project and team linkages, fostering collaboration across departments and stakeholders throughout the review and implementation process.
• Deliver service improvements through comprehensive review of Waste Management services, ensuring effective and efficient use of resources.

Experience & Qualifications

• Relevant degree or professional qualification.
• CoTC (desirable).
• CPC (desirable).
• Proven experience delivering operational services.
• Working knowledge of waste services, vehicles and logistics.
• Experience in project management and process development.
• Corporate management experience within a comparable organisation.
• Experience delivering innovative and effective waste and transport initiatives.
• Willingness to undertake further training (in-house and external) as required.

Skills & Knowledge

• Strong understanding of front-line service delivery focused on excellent customer service and value for money.
• Ability to lead, motivate and manage change to drive service improvement.
• Knowledge of Health & Safety legislation.
• Extensive people management experience.
• Excellent written, verbal and presentation communication skills.
• IT proficiency including Word, Excel and PowerPoint.
• Ability to build and maintain positive working relationships at all levels, including elected members.
• Strong organisational skills with the ability to manage a heavy and fluctuating workload and meet deadlines.
• Effective multitasking and time management abilities.

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