Customer Service Advisor

Customer Service Advisor needed!

13.69 per hour

Benton House, NE7

Monday - Friday 8.30am - 4.30pm

Till June 2026

Key job element
A passion for serving customers in a contact centre and face to face to face environment to deliver outstanding customer services that resolve as many interactions as possible at the first
point of contact.
Ability to build rapport to understand customer needs and suggest appropriate solutions.
Ability to effectively resolve difficult situations.
Ability to remain calm and make decisions in a challenging environment
Record outcomes and update systems, including CRM with accurate information.
Target driven to achieve a range of customer, quality and operational KPIs.
Handle calls from a life critical Telecare Service (Ostara) and support dispatch processes in line with business needs
Build effective working relationships with internal and external stakeholders to ensure customer needs are met.
Contribute towards a positive, performance driven customer service culture.
Committed to personal development to support personal and business objectives.
Follow agreed business processes, statutory and regulatory policies and frameworks.
Support the organisations strategic, departmental and team goals.
Embrace YHN values, standards and organisational goals.
Able to represent the organisation professionally across a range of channels including reception.
Flexible with 24/7 365 days a year shift patterns
To undertake any other duties as and when required to support the delivery of service

Essential Criteria
Excellent customer service, empathy and rapport building skills with a diverse range of customers.
Resilient under pressure and able to make decisions in a busy environment and on potentially life critical calls.
Confidence in effectively dealing with challenging situations.
Able to multitask and meet deadlines.
Track record of achieving KPI's in the delivery of front-line customer services.
Able to effectively handle customer complaints to provide a positive customer experience and resolution in accordance with relevant policies and procedures.
Strong written skills to update various systems and serve customers via non-telephony channels.
Attention to detail to support CCTV monitoring services

Please Apply!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.