Maintenance Surveyor (Social Housing)

To deliver an effective and customer-focused surveying service across the housing stock, ensuring properties are safe, compliant, and maintained to a high standard. The postholder will diagnose building defects, specify remedial works, manage contractors, and support planned and responsive maintenance programmes.

Key Responsibilities

Property Inspections & Surveys

Carry out void inspections and responsive repair inspections across the housing portfolio.

Diagnose building defects and identify appropriate remedial solutions.

Prepare detailed schedules of work and technical specifications.

Assess and prioritise health & safety risks (including damp and mould, structural issues, fire safety, and HHSRS hazards).

Contract & Works Management

Manage works from inspection through to completion, ensuring quality, value for money, and compliance with regulations.

Monitor contractor performance, including site inspections and progress checks.

Certify works completed and authorise payments in line with contract procedures.

Support planned maintenance and capital works programmes.

Compliance & Standards

• Ensure properties meet statutory and regulatory requirements, including:

  • Housing Health and Safety Rating System (HHSRS)

  • Decent Homes Standard

  • Building Regulations

  • Fire safety and asbestos management procedures

• Maintain accurate property and works records on housing management systems.

Customer & Stakeholder Engagement

• Act as a technical point of contact for residents, colleagues, and contractors.

• Provide clear, professional advice to tenants regarding repairs and maintenance issues.

• Handle complaints and complex cases relating to property condition.

• Work collaboratively with housing officers, asset teams, and external partners.

Person Specification

Essential

• Experience working as a surveyor or inspector within social housing or local authority housing.

• Strong technical knowledge of domestic building construction and maintenance.

• Experience specifying and managing repair and maintenance works.

• Knowledge of relevant legislation and standards (e.g. HHSRS, Decent Homes, CDM Regulations).

• Ability to write clear technical reports and schedules of work.

• Strong customer service and communication skills.

• IT literate, with experience using property or repairs management systems.

• Full UK driving licence (or ability to travel independently).

Desirable

• Relevant qualification (e.g. HNC/HND/Degree in Building Surveying, Construction, or similar).

• Membership of a professional body (e.g. CIOB, RICS, CABE).

• Experience of managing contractors and term maintenance contracts.

• Experience of working in occupied properties.

• Knowledge of asset management and planned investment programmes.

Skills & Competencies

Excellent problem-solving and diagnostic skills

Ability to manage a varied workload and meet deadlines

Strong attention to detail

Confident decision-maker

Professional and empathetic approach when dealing with residents

Ability to work independently and as part of a team

Working Conditions

Site-based role with travel across housing stock

Mix of office, home, and site working (depending on organisational policy) Occasional out-of-hours inspections may be required