Customer Service Advisor

Customer Service Advisor

5 days in the office

Mon-Fri 8:30am-5pm

Role Purpose

Reporting to the Customer Services Manager, this role is responsible for the day to day running of assigned Customer Accounts for Service Graphics.

Main Accountabilities:

• Manage and proactively monitor the status of ongoing business from assigned customer accounts.
• Working directly with the client, provide assistance with ongoing projects whilst offering solutions and ideas when needed. Make recommendations for improvements, cost savings and innovation.
• Liaise directly with the Sales Department providing additional support with customers and briefs.
• Raise production job tickets through the sites MIS system.
• Work with other internal departments with a positive approach to answer any related queries.
• Liaise with other divisional and group sites when required, either by submitting or receiving production briefs and orders.
• Proactively manage customer accounts from concept through to completed product to ensure total satisfaction and delivery performance.
• Take ownership of any customer queries or complaints and proactively follow through to resolution.
• Develop self and always maintain knowledge in relevant fields.
• Attend team meetings.
• Support other Customer Service Staff with holiday cover and workload peaks.
• Monitor project costs and ensure all relevant charges are maintained ready for invoicing.
• To deliver work on time and to a high standard as agreed.
• Working with employees and line managers to help maintain a positive culture
• Build relationships across the Company with all levels of staff
• To understand and adhere to the Company work processes, procedures, and policies
• Flexible approach to work to meet deadlines
• Ability to work calmly and effectively when under pressure of tight deadlines
• Deliver ad-hoc duties as reasonably required by line manager
• Adhere to Health and Safety regulations

Please note that due to the high volume of responses we receive, only successful applicants will be contacted.

We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status.