Job Description
Location: Chelmsford
Salary: 25,168 per annum
Contract: Up to 15 month FTC (Full-Time)
We are looking for an Operational Admin Support for up to a 15 month fixed term contract to provide effective and efficient administrative support to all Homes and Places teams in the delivery of an effective planned maintenance, repairs, modernisation, compliance, grounds and voids service
Liaise with colleagues to achieve excellent customer service, meet business objectives and provide an effective support service to all Operations teams.
What you'll be doing
Provide administrative support to the Planner Supervisor, Planning and Logistics team and other Operational teams within Homes and Places as required, including the administration of the call-out process for DLO teams.
Take ownership of managing historic and suspended repairs, liaising with Planners and Supervisors to resolve the outstanding repairs. Update and maintain CHP records/information systems in line with data protection requirements, to ensure accurate and easily accessible data, attending update meetings as required.
Take ownership of incoming queries and action accordingly with guidance from the Planner Supervisor and relevant Supervisors and Managers.
Collaborate with colleagues to support a range of Operations-related projects and activities to meet key performance indicators (KPIs), provide team cover, drive value for money (VfM) and achieve continuous improvement.
Provide regular progress reports to the Planner Supervisor in relation to service delivery.
What we are looking for
Evidence of competence in administrative processes / procedures.
High level of computer literacy including a good working knowledge of Microsoft Office packages (Word, Excel and Outlook).
Experience of working in a customer focused environment.
Able to prioritise work and manage conflicting deadlines.
Able to work flexibly, as a member of a team.
Please note the office expectancy of this role is as follows: Will be required to be office based for the first 6 months for training, before adopting a hybrid working pattern which is then expected to be office based for 3 out of the 5 days a week.
Benefits
The salary for this post will be 25,168 Per Annum.
Learning and development opportunities
Healthcare cash plan
Robust employee reward and recognition programme
Free and confidential Employee Assistance Programme
CHParticipate volunteering programme
Competitive pension scheme
25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.
37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP.
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.
Role closes: 11th March
